infovore + media + paulford   1

The Web Is a Customer Service Medium (
"That is the point that I am trying to make. The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing." Paul Ford is great.
wwic  writing  internet  media  paulford  opinion  curation 
january 2011 by infovore

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