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russell davies: activities not audiences
"If we forget the needs bit then we're just talking about users, which easily elides into audiences, which everyone takes to mean target audiences - which is a whole different kettle of ball games." Yeah, sometimes I forget about that when we - the wider we - talk about users.
russelldavies  users  userneeds  design  gds  process 
october 2013 by infovore
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