fwhamm + crm   12

Is Collaboration Part of Your Customer Experience Strategy? - Enterprise Irregulars
"Collaboration isn’t a technology discussion or a strictly process or people discussion either. It’s complex, which is why, I think, that so many companies have struggled with it for so long.

CX and collaboration are natural allies as a strategy and need to be addressed together. From a CX perspective you simply can’t “fix” your customer issues without solving your internal organizational issues relating to collaboration and communication."
organization  collaboration  INJELEA-Lesenswertes  Social-Business  CRM 
september 2014 by fwhamm
Experton Group stellt ersten Social Business Vendor Benchmark für Deutschland vor
Laut Bericht hat die Experton Group viele Angebote geprüft. In den Grafiken zumindest landeten nur die ganz großen Anbieter. Lösungen für Kleine und kleine mittelständische Unternehmen zumindest sind davon IMHO nicht zu erwarten. Dennoch eine interessante Übersicht.

"Erster Prüfstand für Anbieter von Social-Business-Software und -Services
Die Benchmark-Studie erfasst Stärken und Schwächen von etwa 100 Social-Business-Anbietern
Umfassende Orientierung für Entscheider in Anwenderunternehmen"
Social-Business  collaboration  Intranet  CRM  ESN  INJELEA-Lesenswertes 
january 2014 by fwhamm
Create a social intranet with Bitrix24 | TechRepublic
Social intranet tools are standard now for collaboration for SMBs and larger enterprises. One such tool is Bitrix24, a Software-as-a-Service (SaaS) or on-premise collaboration platform that brings together many of the traditional collaboration features with Customer Relationship Management (CRM) and a wiki. Bitrix24 comes in free and fee-based versions.
Intranet  screenshots  collaboration  CRM  SMB 
july 2013 by fwhamm
Salesforce.com Offers Replacement To Corporate Intranet And Moves Farther From CRM Roots | TechCrunch
Salesforce.com is not solely a CRM company anymore. It’s a CRM company that has its sights on owning the enterprise SaaS stack, well beyond its core sales roots. The latest example comes with Salesforce Company Community (SCC), its social and mobile replacement for the corporate Intranet.
CRM  Intranet  e20 
june 2013 by fwhamm
Influencer Series: The Four Keys to Successful Social Business Transformation
By integrating these four tenants, you will find that your business will grow, employees will be happier and more productive, and your customers will be delighted. At Enterasys we have achieved the following with this strategy: Grown year-over-year revenue for three straight years Added thousands of new customers Grown company headcount by 25% Service optimizations – achieved industry leading customer satisfaction (95%!) and loyalty IT optimizations – 75% fewer broadcast emails Introduced social innovation to the market (i.e. isaac) integrated with Salesforce Chatter that changes the way IT operates
social-business  Enterprise20  microblogging  CRM  socbiz 
march 2013 by fwhamm
Collaborative Thinking: Looking Back - Moving Forward
Mike Gotta: "On Monday, August 9th, I start with Cisco as a senior technical solution marketing manager for social software."
cisco  collaboration  social-software  consultant  CRM  gartner  Enterprise20 
august 2010 by fwhamm
It all starts with Listening | Connie Bensen
"Yesterday, Jeremiah Owyang & Ray Wang of the consulting group, Altimeter, released a report on the use cases for Social "
strategy  social-media  presentation  CRM  ROI  Alterian  brand-monitoring  online-monitoring  SM2  otto  public-relations  pr2.0 
march 2010 by fwhamm
Web2.0 irrelevant für Kundenbeziehungsmanagement
Für Banken ist Web 2.0 sowas von unnötig - sie müssen schließlich erst einmal die 20 Jahre Vorsprung der Industrie in der Entwicklung aufzuholen :-)
bank  public-relations  marketing  crm  studie  Survey  web20 
june 2008 by fwhamm
Plaxo? Well, well, well. An old friend suddenly turns heads. « ITSinsider
So, I’ve been using Plaxo for a long time now. Probably years? I dunno. When did they launch? I seem to remember always having my contacts online with Plaxo in recent years. It’s always been handly to have an online database of my contacts.
Plaxo  webservice  email  crm  community 
august 2007 by fwhamm
CRMmanager.de - Das Customer Relationship Management Portal
Seit dem Start hat sich CRMmanager.de zum einem führenden Online-Informationsportal entwickelt.
leaddefinition  crm 
december 2006 by fwhamm

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