csrollyson + value   271

Designing documentation for different user profile needs and expectations: process and purpose
Superb discussion and comparison of #DITA, #HATs and hard coding to manage huge volume of #documentation data #Technical #Writing
technical  writing  dita  single  sourcing  help  authoring  tool  comparison  value  proposition  example  reference  2004  robohelp  flare  user  persona  code  csr19  documentation 
7 days ago by csrollyson
What’s UX writing? I mean, really! - UX Collective
Deeper dive into #UX #writing, what it is, how it's developing (interview w pioneer Torrey Podmajersky) #customer #user #experience
ux  writing  content  strategy  definition  user  experience  customer  interview  profession  function  career  history  design  adoption  csr19  bullsi  reference  metrics  value  proposition  howto  portfolio  ai  artificial  intelligence 
6 weeks ago by csrollyson
10 Reasons to Eat More Collagen | Mark's Daily Apple
Great collagen reference post. Why it’s good, how to get it (some good hacks)
collagen  value  proposition  health  wellness  joint  skin  healing  workout  aging  howto  sleep  recovery  reference  hack  frugality 
12 weeks ago by csrollyson
Primal Guide to Olive Oil: Why and When to Use It | Mark's Daily Apple
Useful post on #olive #oil for health benefits: #research studies and #recipes #paleo food
olive  oil  food  primal  paleo  cooking  recipe  Research  health  value  proposition  comparison  nutrition  Q3  2019 
august 2019 by csrollyson
The agile technical writer | ffeathers
Brilliant info + humor: "Day in the life" of an #agile (also #lean #scrum) #technical #writer is a refreshing take on how #software development teams (+ writers) are evolving
agile  lean  scrum  technical  writer  journal  humor  global  software  product  development  team  developer  value  proposition  bullsi  csr19 
august 2019 by csrollyson
Think APIs are not for your business? Think again. 4 misconceptions holding CIOs back from API benefits - Prime TSR
Concise description of #APIs' value proposition for #corporate #IT - and how to use them at a high level #technical #writing
API  web  services  CIO  IT  value  proposition  comparison  debunk  usecase  service  oriented  architecture  application  distributed  software  csr19 
july 2019 by csrollyson
Collagen vs. Whey: Which Protein is Best For Your Needs? | Mark's Daily Apple
Primal hacks: Sisson compares #whey and #collagen for various #wellness #workout use cases #paleo
paleo  primal  nutrition  comparison  whey  collagen  value  proposition  workout  wellness  supplement  usecase  diabetes  aids 
july 2019 by csrollyson
Justifying the Use of Single-sourcing - A Case Study
Concise explanation of #single #sourcing and its value proposition + a project example (but not really a case study) #technical #writing #communication
technical  writing  example  project  single  sourcing  content  developer  user  concept  csr19  knowledge  management  document  guide  value  proposition 
july 2019 by csrollyson
What Does Journey Mapping Do for You? - Heart of the Customer
Short and sweet: 6 things #customer #journey #maps should do; No.3 a huge pitfall, make sure you focus on true customer-centric, not firm-focused, outcomes ("intent") #CX #experience
customer  experience  journey  map  value  proposition  list  q2  2019  outcome  jtbd  emotion  csr19 
june 2019 by csrollyson
More About Developmental Trauma | Adoption Council of Ontario
Superb reference of #child #development #trauma, Its definition and importance in helping orgs empower children, caregivers & families to heal
children  child  development  trauma  reference  19tcg  definition  value  proposition  brain  impact  family  caregiver  adverse  experience  bullsi 
june 2019 by csrollyson
Get More out of Your Journey Map With a Partnership Scan - IDEO U
Try this! Use #customer #experience journey mapping for your firm’s alliance #partner #strategy. Another use case for #journey #mapping #CX
customer  partner  experience  journey  map  value  chain  usecase  CSR19 
june 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Scrum (software development) - Wikipedia
Good background on Scrum: history, method, value, limits, roles, etc.
agile  software  development  project  management  methodology  reference  history  artifact  role  value  proposition  work  phase  structure 
may 2019 by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
may 2019 by csrollyson
Mapping the Patient Journey: A Case Study
Very useful: How to use and design #patient #experience #journey #maps to put touchpoints into a narrative and identify breakdowns. How to design the map + example #agile #digital #ethnography
healthcare  patient  journey  map  casestudy  bullsi  howto  design  value  proposition  provider  touchpoint  social  media  medical  urology  persona  csr19 
may 2019 by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
april 2019 by csrollyson
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
april 2019 by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
april 2019 by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
april 2019 by csrollyson
Guide To Autophagy (and 7 Ways To Induce It) | Mark's Daily Apple
Explains autophagy, our bodies’ built-in self-cleaning system, and how to trigger it more often (modern life puts it to sleep) #cancer #dementia #diabetes
autophagy  health  reference  wellness  longevity  howto  value  proposition  fasting  workout  paleo  primal  ancestral  sleep  body  repair  food  Q1  2019 
march 2019 by csrollyson
Film Distribution Strategies: Changes in Movie Windowing
Concise discussion of evolving #film #windowing models: Examples, channel conflict, stats #distribution #producer #investor #filmmaker Thx @researchglenn
film  window  model  disruption  theater  AVOD  TVOD  SVOD  OTT  amazon  netflix  hulu  channel  conflict  home  daydate  release  example  producer  filmmaker  strategy  screen  device  Statistics  value  proposition 
march 2019 by csrollyson
Who will finance your film and why? Proven strategies to get your film funded and produced. | Chris Jones Filmmaker Blog
How to think about and talk with various #film #investors successfully: investor types, psychology & why each invests + tactics for #filmmakers
investor  filmmaker  producer  finance  investment  model  interaction  exceptional  bullsi  19eyz  friend  family  angel  crowdfunding  cast  crew  value  proposition  risk  humility  tax  strategy  Business 
march 2019 by csrollyson
Learning With Documentary Films: Strategies to Engage Students - Global Learning - Education Week
How to use #documentaries in the classroom for teaching cross-cultural experiences: how and why film screenings can bridge gaps #university #education ^cr
documentary  film  howto  education  classroom  teacher  professor  example  2015  19eyz  screening  learning  teaching  geny  genz  millennial  value  proposition  bullsi  university 
march 2019 by csrollyson
Jobs to be Done Research Service
JTBD freelancer with global clients > Crisp description of JTBD process & value prop
jtbd  product  development  freelance  global  image  value  proposition  csr19  consultant 
march 2019 by csrollyson
Filmmaking 2.0: Nonprofit Film Financing
How #nonprofits and cause-focused #filmmakers can collaborate on #documentary #film projects #investor #legal
indie  film  documentary  financing  nonprofit  investor  filmmaker  reference  howto  obligation  regulation  fundraising  value  proposition  sponsor  legal  accounting  tax  19eyz  Business 
march 2019 by csrollyson
The Economics of Film Festivals - SmartAsset
Helpful background to a major part of the "film economy": Summarizes #film #festivals' value propositions for #filmmakers, #investors, directors, distributors
film  festival  economics  business  distribution  history  ROI  filmmaker  investor  value  proposition  town  local  economy  directory  19eyz  reference 
march 2019 by csrollyson
Big View Counts - Rodriques Law
Argues that even more than generating money, #crowdfunding shows viewer demand before your film is made and #investors like it #value proposition
value  proposition  crowdfunding  indie  film  pointofview  investor  demand  indiegogo  kickstarter  view  metric  market  viewer  supporter  19eyz  bullsi  finance  Business 
march 2019 by csrollyson
The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
march 2019 by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019 by csrollyson
What is Customer Journey Mapping? The Complete CX Network Guide | CX Network
Solid high-level post on why to use #customer #journey #maps + how to orchestrate the effort + pitfalls & links #CX
customer  experience  journey  map  value  proposition  approach  reference  persona  brand  enterprise  pitfall  csr19 
february 2019 by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
february 2019 by csrollyson
How to Create an Effective Customer Journey Map [Examples + Template]
Simplistic but still useful explanation of customer #journey #map value proposition and how to create maps + templates #CX
journey  map  customer  experience  service  design  example  value  proposition  reference  template  b2b  b2c  restaurant  realestate  model  howto  marketing  ecommerce  website  blueprint  csr19 
february 2019 by csrollyson
Service Design: Consumer Journey Mapping
Why and how to use #journey #mapping for customer experience improvement #cx + examples #service #design #CX
service  design  customer  experience  journey  map  persona  value  proposition  example  process  transformation  omnichannel  csr19 
february 2019 by csrollyson
New Microsoft Surface Tablet: Not Affordable and Not an iPad-Killer
Microsoft shows it’s not getting the price message, fails to disrupt the iPad/Chromebook tablet duopoly
tablet  competition  microsoft  apple  google  Q2  2018  price  school  comparison  design  hardware  software  value 
may 2018 by csrollyson
How Bad Are Peanuts, Really? | Mark's Daily Apple
Mark analyzes peanuts and derivatives for appropriateness in paleo living
primal  paleo  peanut  health  wellness  analysis  comparison  risk  benefit  value  proposition 
february 2018 by csrollyson
Build Trust with 4 Nonprofit Stakeholder Groups | LinkedIn
[comment] Short on-point advice on building #trust with #nonprofit #donors #employees & #community; I added how to use #socialmedia
nonprofit  trust  donor  employee  community  development  fundraising  value  mission  interview  recruiting  howto  list  csrblogcomment 
february 2018 by csrollyson
Aldermen: Free-Floating Car-Share Would Reduce Parking – Streetsblog Chicago
Insight: How P2P #car #sharing might play with existing non-car #transit options in #chicago
altrans  sustdev  q1  2018  lyft  uber  divvy  car  sharing  p2p  pilot  chicago  proposal  comparison  value  proposition  community  area  parking 
january 2018 by csrollyson
Walk Score Blog - Drive less. Live more.
Useful #urbanist blog ranks cities various ways, helpful to folks wanting to use cars less
Urban  website  rank  rating  transit  cycling  17bern  drivetotrust  altrans  realestate  value  proposition  blog  city  reference  bullsi 
january 2018 by csrollyson
Top 40 Reasons Why You Should Ride A Bike (And Change Your Life)
Factual and tongue in cheek captures the spirit and facts of how #bike #commuting can be transformational and joyous
cycling  value  proposition  humor  17bern  altrans  joy  relationship  family  romance  workout  fitness  bullsi 
january 2018 by csrollyson
How to Prepare for an Urban Bike Commute – in the Real World
Great all-around how-to post covers the practicalities and emotions of [urban] bike commuting
cycling  commute  howto  experiential  value  proposition  emotion  bullsi  17bern  altrans 
january 2018 by csrollyson
Search: bike commute - CityLab
Superb trove of posts on all aspects of urban bike commuting
cycling  bike  commute  reference  bullsi  trove  city  urbanism  howto  value  proposition  17bern 
november 2017 by csrollyson
Campus Tours for 1st Generation College Students ^cr
Explains the importance of visits for first generation college students & families
college  tour  value  proposition  16ccc  visit  twt  example  bullsi 
august 2017 by csrollyson
College Advisor on Touring Universities | Compares big/small school tours ^cr
Useful video: College advisor compares big/small university tour experiences
visit  bullsi  16ccc  comparison  university  size  tour  value  proposition  twt 
august 2017 by csrollyson
Why Getting an On-Campus Job Was the Best Thing I Ever Did
#College #planning: Some advantages of #workstudy jobs on campus
college  plan  16ccc  work  study  bullsi  value  proposition  story  example  campus 
july 2017 by csrollyson
5 Unconventional Ways to Extend Your Life | Mark's Daily Apple
when you live w meaning, in green, w love, in varied temps, you live longer (research links)
health  longevity  howto  primal  product  forest  garden  collagion  hot  cold  exposure  temperature  body  sauna  value  peoposition  Q2  2017  mission  spouse 
april 2017 by csrollyson
How Mastly Helps Entrepreneurs Crowdsource Startups and Share Equity Fairly - Shareable
Exciting alternative to stock options for #startups - nice outline of the faults of #options #kudos
startup  owner  stock  options  innovation  founder  2016  q4  2csra  risk  reward  comparison  value  proposition  equity  vision  example  pilot  legal 
november 2016 by csrollyson
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