csrollyson + usecase   81

The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
6 weeks ago by csrollyson
Should Social Media Affect Your Customer Journey Map? - CX Social
Brand-centric: Advocates using #socialmedia as part of #customer #journey #maps BUT doesn't use it to create the model
customer  journey  map  social  media  usecase  2017  Experience  csr19  brand 
6 weeks ago by csrollyson
Privacy-by-design in big data analytics and social mining | SpringerLink
Discussion and how to #design #privacy into #data #analytics projects to practice #ethics mitigate risk - several #usecases
privacy  design  data  analytics  ethics  bullsi  paper  usecase 
10 weeks ago by csrollyson
It Takes Just $1,000 to Track Someone's Location With Mobile Ads | WIRED
Useful example of how tech can be repurposed for very different ends: anyone can use #mobile #ads can track your location
mobile  smartphone  application  advertising  surveillance  exposé  q4  2017  research  study  tracking  howto  usecase  example 
october 2017 by csrollyson
Herbs & Spices | German Cooking | German Food Guide
Most oft used herbs & spices in trad German Cooking; useful site overall
germany  food  cuisine  herb  spice  cooking  kitchen  howto  list  usecase  reference 
october 2017 by csrollyson
OS X Yosemite: Recover your entire system
The official very basic ne'ertheless mentions the replacing damaged disk use case
macosx  timemachine  backup  restore  howto  disk  damage  usecase 
august 2017 by csrollyson
Can Time Machine back up external drives?
Great discussion on using TimeMachine and CarbonCopyCloner for various backup use cases
macosx  backup  external  drive  timemachine  howto  ccc  bootable  discussion  usecase 
april 2017 by csrollyson
Domestic CEO : How to Clean With Baking Soda :: Quick and Dirty Tips ™
How to avoid toxic costly cleaning products by using baking soda and vinegar
howto  house  cleaning  bakingsoda  bathroom  kitchen  vinegar  hack  usecase 
february 2017 by csrollyson
Social Media Management Tools Overview | TrustRadius
Excellent report/list on #socialmedia #monitoring & management platforms, w use cases
social  media  monitoring  management  platform  list  2015  tool  dashboard  usecase  graphic  report 
april 2016 by csrollyson
Prototyping Tools | Cooper
SUPERB interactive grid comparison of #prototypingtools for #service #design #ux #kudos @cooper
service  design  prototype  tool  comparison  q3  2015  howto  usecase  2chcuo  2csra  software 
september 2015 by csrollyson
Instapaper Tweet Shots — Making Instapaper — Medium
Adding #tweetshot feature to #instapaper: the use case & the story #twitter
q1  2015  mobile  application  twitter  development  story  2execguide  feature  usecase  2csra 
march 2015 by csrollyson
YouTube vs. Vimeo: Which is Best for Your Business? | Volume Nine SEO
Concise post talks through use cases of using #YouTube & #Vimeo side-by-side + mentions #SEO
video  vimeo  youtube  comparison  SEO  Q2  2014  howto  business  marketing  usecase  reference  Platform 
march 2015 by csrollyson
A Beginner’s Guide to LinkedIn Showcase Pages
One of the most thorough explanations to #LinkedIn #Showcase Pages + how they relate to Company Pages
linkedin  company  showcase  page  feature  q1  2014  business  howto  usecase  example  microsoft  Platform 
february 2015 by csrollyson
iPhone 6 review: The little things make it a real star | InfoWorld
Detailed review of the #iPhone6 shines due to explicit user examples #kudos
apple  iphone  review  q3  2014  smartphone  analysis  feature  usecase  user  experience  customer 
september 2014 by csrollyson
Help, I Need a New Lawn Mower – The New Consumer Path to Purchase. | Ignite Social Media
SUPERB educated yet personal account of "social decision journey": note focus on #customer #outcome not product #kudos
customer  experience  usecase  outcome  example  exceptional  home  residence  lawn  casestudy  journey  retail  omni  channel  ecommerce  family  decision  consumer 
august 2014 by csrollyson
Healthy Oils | Mark's Daily Apple
SUPERB guide to #paleo oils for eating, salads and cooking
oil  paleo  ancestral  diet  nutrition  howto  comparison  cooking  salad  evoo  fish  statistics  health  usecase 
august 2014 by csrollyson
App unbundling, search and discovery — Benedict Evans
SUPERB analysis of #mobile #web application strategy + comparison v. #china portal & usa app spec.use apps #kudos #fb
mobile  application  software  development  strategy  web  desktop  analysis  q3  2014  china  usa  comparison  exceptional  product  interoperate  user  experience  workflow  usecase  geosocial  location  LBS  insight 
august 2014 by csrollyson
Doctor, the Patient Will See You Now | LinkedIn
USEFUL #telemedicine example/usecase for corporate wellness + vendors & POV #kudos
healthcare  medicine  virtual  telemedicine  example  q3  2014  employer  employee  wellness  usecase  vendor  productivity  career  2csra  2csrollyson 
july 2014 by csrollyson
owning and managing a mid size apartment building
Superb collaborative detailed discussion on commercial real estate deal on residential apartment building: financing, fire codes, gotchas
realestate  investment  house  apartment  building  discussion  finance  maintenance  usecase  15usbird  2sds 
july 2014 by csrollyson
The Top 3 Instagram Trends for Marketers - Hootsuite Social Media Management
Note this post advises experiential #SocialMedia hashtags grounded in #customer #usecase & outcome
marketing  instagram  social  media  hashtag  usecase  customer  experience  q3  2014  howto  brand  tool  2snr  2csra  Platform 
july 2014 by csrollyson
(106) Zipcar: Why do people use zipcar? - Quora
Detailed customer experience story w use cases & value prop for using Zipcar vs. retail cars
customer  experience  zipcar  ride  sharing  chicago  rental  automobile  car  comparison  value  proposition  q1  2014  usecase 
july 2014 by csrollyson
Google takes consumers' wrists to next frontier with Android watch | Article | Top News | Reuters.com
In case you haven't seen: #Google announces #Android #wearables, partners for #sport #healthcare use cases
google  android  wearable  watch  glass  healthcare  sport  usecase  partner  Motorola  qualcomm  2cdo  2csra  Q1  2014  platform  prediction  adoption 
march 2014 by csrollyson
CamMe app is the new selfie
Gesture control app for mobile photo taking
mobile  gesture  photo  application  Q1  2014  selfie  usecase 
february 2014 by csrollyson
The strength of ‘weak signals’ | McKinsey & Company
McKinsey reflection on #SocialBusiness social media "weak signals" & how they add value to traditional listening, metrics
social  media  business  customer  usecase  mckinsey  Q1  2014  pointofview  example  retail  parent  digital  analytics  big  data  cdo  2blog 
february 2014 by csrollyson
The benefits—and limits—of decision models | McKinsey & Company
EXCELLENT discussion of analytics as decision tools: how managers can use well & not overuse #kudos
big  data  analytics  Foundation  decision  model  management  usecase  analysis  Q1  2014  example  2cdo  2csra 
february 2014 by csrollyson
North Korea switched from Windows to OS X -- should you? | Consumerization Of It - InfoWorld
Looks like a joke but actually serious discussion of switching from Windows to MacOs, scenarios & experiences #fb
macosx  windows  linux  adoption  korea  north  application  office  switch  market  Competition  Q1  ios  android  tablet  smartphone  PC  2014  usecase  2csrollyson 
february 2014 by csrollyson
How Amazon Forced CVS to Stop Selling Cigarettes | Wired Business | Wired.com
MUSTread: Short analysis of CVS decision to stop selling tobacco: emphasizing its health care value proposition to compete v. Amazon #kudos
retail  store  pharmacy  cpg  tobacco  q1  2014  CVS  Amazon  competition  value  proposition  health  Analysis  CDO  2cdo  digital  ecommerce  mobile  shopping  usecase  2csra  2snr 
february 2014 by csrollyson
▶ Jellyvision's Beating Benefits Bewilderment: Volume 3 - YouTube
A funny employee benefits video? Yes, #3 is "You communicate w employees as if they're the same but they're different"!
employer  employee  benefits  video  humor  organization  communication  user  usecase 
november 2013 by csrollyson
Starbucks' Power Over Us Is Bigger Than Coffee: It's Personal. - Forbes
[comment] Questioning #Starbucks' retail store designs: does SB intend to be less comfy & has it dropped #3rdplace? Gr8 discussion in comments #fb
starbucks  customer  experience  Q2  2012  employee  usecase  community  analysis  discussion  exceptional  personal  retail  csrblogcomment  2csra  2cdo 
november 2013 by csrollyson
Self-employment dims chance of landing a company job, study finds
Interesting, but I observe findings apply to very specific use case and may well not apply elsewhere
career  employment  self  HR  human  resources  management  jobsearch  2blog  study  research  Q2  2013  UK  Europe  entrepreneur  usecase  employee  free  agent  2sbs 
july 2013 by csrollyson
Big Data's Dehumanizing Impact On Public Policy – ReadWrite
Excellent point: government completely different context than business/retail (causation critical for policy)
big  data  government  policy  economy  social  digital  correlation  causation  pointofview  q3  2013  retail  comparison  usecase  cdo 
july 2013 by csrollyson
Amazon, Google, eBay eye next disruptive technology: Same-day delivery - Business - The Boston Globe
Personal account & analysis of using Amazon's same-day delivery in Boston: erasing another retail differentiator
retail  ecommerce  mcommerce  mobile  Q2  2013  delivery  competition  cdo  digital  Boston  amazon  ebay  google  example  usecase 
july 2013 by csrollyson
MENGonline: MENG Blend: How Marketers Are Pushing the Wrong Button on Mobile
How digital marketers can do mobile right—by rethinking the purpose of mobile adverts
mengpost  marketing  advertising  mobile  user  usecase  tv  software  digital  cdo  cmo  foundation 
may 2013 by csrollyson
Social business apps' weakness: Being social | Consumerization Of It - InfoWorld
Why #SocialBusiness inits fail: "social" in business is communication/collaboration, not "socializing"
social  business  pointofview  enterprise  collaboration  usecase  comparison  q2  2013  analysis  software 
may 2013 by csrollyson
The coming era of ‘on-demand’ marketing | McKinsey & Company
Superb analysis of the digital marketing environment—and need for Chief Digital Officers—no mention of omnichannel by name but describes concept #cdo
cdo  marketing  digital  big  data  social  media  ecommerce  mobile  usecase  customer  decision  journey  workstream  example  bank  retail  apparel  q2  2013  vision  analysis  2blog  experience  integration  promotion  omni  channel  foundation 
april 2013 by csrollyson
Not Everyone Needs Big Data: “Lean” Data Tastes Just as Good | SiliconANGLE
USEFUL: Argues most orgs aren't ready for "big data" & should practice "lean data" instead
big  data  debunk  lean  optimization  enterprise  2013  q2  usecase 
april 2013 by csrollyson
Social Media Are You Part of This Conversation - Media Technology Summit - A.T. Kearney
Video takes "online social customer" viewpoint, shows how alienated most CPG brands are from customers #kudos #fb
video  pointofview  cpg  marketing  listening  relationship  product  usecase  brand  exceptional  atkearney  social  business  foundation  cdo  digital 
february 2013 by csrollyson
How Doctors Die | The Health Care Blog
MUSTread: behind-the-scenes doctors' descriptions of emergency care, death, family & how *they* use the system near end-of-life
usa  medical  healthcare  physician  treatment  death  terminal  pointofview  exceptional  usecase  Emergency 
january 2013 by csrollyson
Six Simple Rules For Doing Better With Less - Forbes
Complexity begets complexity & brittleness: chop chop but thru a customer lens
management  usecase  efficiency  business  process  book  apple  complexity  customer  user 
november 2012 by csrollyson
Betabrand - Pants, Jackets, Hoodies, Bags & Fabrications
Awesome example of apparel maker differentiating in the #SocialChannel #fb
social  channel  retail  etail  ecommerce  facebook  apparel  usecase  cycling  2csrollyson  commco 
november 2012 by csrollyson
5 Reasons Why I Ditched My iPad for a Google Nexus 7
Valuable, insightful review compares Nexus7 with iPad & iPhone: specific comments reference use cases
google  android  tablet  review  comparison  ipad  nexus7  q3  2012  iphone  ios  usecase 
august 2012 by csrollyson
3 key tools for managing social media
USEFUL review of 3rd party dashboards for Twitter|Facebook|LinkedIn + use-cases #kudos Thx @shonali #fb
twitter  app  dashboard  tool  review  google  hootsuite  buffer  usecase  facebook  2csra 
july 2012 by csrollyson
Who wins, who loses with the new shared data plans | Mobile Technology - InfoWorld
USEFUL guide explains imminent mobile carrier plan price changes, suggests ways to not lose your shirt #li #fb
mobile  carrier  plan  talk  text  sms  data  analysis  comparison  exceptional  tool  statistics  q2  2012  usecase  family  usa 
june 2012 by csrollyson
Eye-Tracking Heatmaps - Business Insider
Some surprises: heatmap analysis of 20 "illustrations/photos/ads" reveals where men & women look most
photo  heatmap  analysis  usecase  business  advertising  gender 
may 2012 by csrollyson
The MRI Blog | Social Media Becoming Competitive Differentiator for Banks
Brief quality post on why banks should consider social business; cites analyst research & suggests some usecases
bank  adoption  guide  retail  social  media  network  busines  2011  howto  twitter  usecase  analysis  research 
december 2011 by csrollyson
Facebook vs. Twitter vs. LinkedIn vs. Google+ - Computerworld Blogs
Brief comparison of Twitter Facebook Google+ LinkedIn for business; touches on usecases Thx @thesocialsale #li
twitter  facebook  google  plus  Linkedin  comparison  Q4  2011  social  business  usecase  2csrollyson  2execguide  news  Platform  google+ 
december 2011 by csrollyson
TNW Review: Apple’s iPhone 4S is the end and beginning of an era - The Next Web
FANTASTIC detailed review of #iphone4s; incl many usecases: camera video gaming networks battery #li
iphone  review  4S  exceptional  comparison  android  at&t;  verizon  sprint  camera  usecase  video  processor  antenna  siri  apple  battery  statistics 
october 2011 by csrollyson
A year with an iPad: How it's changed me | Mobile Technology - InfoWorld
EXCELLENT review of how iPad changed writer's workflows; specifically how he works w iPad, iPhone & MacBook #li
ipad  review  insight  reflection  travel  email  workflow  usecase  exceptional  iPhone  MBP  editing 
september 2011 by csrollyson
Jive Community: Sharepoint 2010 vs Jive SBS
Superb thread compares Sharepoint w Jive for enterprise social & collaboration use cases; also SP Connector option #li
sharepoint  jive  enterprise  software  I.T.  casestudy  usecase  2snr  collaboration  comparison 
august 2011 by csrollyson
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