csrollyson + twitter + digital   17

Wired - October 2016 by min-mag.com - issuu
@Google #jigsaw: Tries to protect people against cyber bullying [but nuance is everything, machines need work]
google  digital  twitter  bully  politics  thug  russia  intimidation  internet  cyber  jigsaw  privacy  security 
january 2017 by csrollyson
Using Social Media For Customer Research
Brief insightful how-to examples of #socialmedia #ethnography: #pinterest #hangouts #twitter
social  media  ethnography  digital  google  hangout  analysis  marketing  howto  value  proposition  pinterest  image  2012  customer  twitter  survey 
march 2016 by csrollyson
13. Six ways of doing digital ethnography | media/anthropology
Superb explanation, how-to & links for #ethnographic research of #socialmedia & digital ethnography + example
social  media  ethnography  reference  exceptional  example  spain  españa  digital  2011  15M  anthropology  research  politics  protest  austerity  europe  crisis  blogs  facebook  twitter  methodology  howto  study  cco  sochap  2csra 
march 2016 by csrollyson
WhatsApp is Different | Om Malik
MUSTread analysis of #mobile platform adoption & why Facebook bought Whatsapp [stats] #kudos
mobile  digital  broadband  adoption  global  user  statistics  analysis  facebook  whatsapp  twitter  yahoo  skype  instagram  snapchat  comparison  qq  google  youtube  linkedin  myspace  ebay  platform  CDO 
march 2014 by csrollyson
Why Stellar Customer Service Is Key to Building Your Online Brand | Entrepreneur.com
Example: great #customer #experience built on brand culture: why customer service is indispensable
customer  service  experience  zappos  mortons  shoes  ecommerce  restaurant  twitter  example  brand  q4  2013  culture  trust  care  2csra  social  media  business  CDO  digital  retail  2sbs 
december 2013 by csrollyson
Adidas' Twitter feed shows that agile marketing isn't always off the cuff | Econsultancy
Describes Adidas' Twitter marketing campaign that's designed to feel spontaneous but it well calibrated
sport  marketing  twitter  campaign  adidas  q4  2014  analysis  rugby  football  UK  2csra  2cdo  CDO  digital  social  2013 
december 2013 by csrollyson
Why do Companies with Great Customer Service Succeed? - Infographic
Some useful numbers re: #customer expectations of #service via email twitter facebook forum: incl. costs of bad #experience #fb
customer  service  usa  global  metrics  statistics  2013  analysis  social  media  marketing  sales  spend  brand  survey  facebook  twitter  forum  email  CDO  digital  2csra  2csrollyson  2sbs 
december 2013 by csrollyson
The Transformation Of PR Is All About Respect - Forbes
[comment] How PR & clients must transform: stop "talking down" to "the crowd": how digital social communities have changed the game
publicrelations  trust  transparency  csrblogcomment  operations  organization  control  legal  jpmorgan  example  transformation  q4  2013  crisis  twitter  corruption  information  asymmetry  media  community  digital  knowledge  economy  industrial  crowdsourcing  social  business  2cdo  2csra 
december 2013 by csrollyson
Making a splash with digital tools
Example of social media & content marketing "campaigns"; Land Rover claims it "establishes a close relationship" via email, videos & travel programs
social  media  marketing  automotive  conference  example  dealer  digital  advertising  honda  subaru  drivein  campaign  landrover  twitter  vine  lexus  content  Platform 
october 2013 by csrollyson
Twitter's Lucrative Data Mining Business - WSJ.com
How firms are using Twitter as part of #BigData & data's growing influence on Twitter business model
big  data  twitter  realtime  revenue  model  q4  2013  IPO  prediction  offline  Facebook  analytics  crisis  trading  market  algorithm  vendor  startup  yelp  tumblr  digital  news  opinion  usa  social  business 
october 2013 by csrollyson
Warby Parker's Customer Service Secret | LinkedIn
As I predicted, customer service is the new marketing: firm responds to tweets on video & points to them in Twitter #kudos #innovation
twitter  youtube  customer  service  video  tweet  digital  scale  innovation  socialchannel  marketing  example  2sbs  Platform 
november 2012 by csrollyson

bundles : EGSN-execguide

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