csrollyson + trust   258

6 Ways to Make Sure Your Journey Maps Improve Customer Experience
After your #journey #map - How to herd the cats and put it into practice to improve #customer #experience across touchpoint #trust #CX #design
customer  experience  journey  map  change  management  trust  stakeholder  governance  measurement  touchpoint  csr19 
6 days ago by csrollyson
JESSIE CREEL: The Producer/Financier Relationship From Both Perspectives | Dear Producer
Enlightening: Jessie Creel is a #film #producer turned #investor: She talks about her approach to financing #indie films + #relationships w #filmmakers
filmmaker  producer  executive  investor  19eyz  bullsi  psychology  trust  relationship  interview  Business 
5 weeks ago by csrollyson
The 13 Tough Questions Film Investors Ask - Raindance
Helpful list of #indie #film #investor concerns and how #filmmakers can answer them #social #media
indie  film  investor  pointofview  question  19eyz  list  insight  commercial  roi  psychology  empathy  tactic  distribution  perk  trust  social  media  product  placement  Business 
5 weeks ago by csrollyson
Study: A third of young adults want out of Chicago; ill omen for population loss | Chicago Sun-Times
Shocker: millennials’ confidence in police & economic opportunity varies sharply by community area (university of chicago study)
study  millennial  chicago  race  ethnicity  comparison  police  government  trust  ward  community  area  economy  opportunity  Q1  2019 
11 weeks ago by csrollyson
Aging with grace - DYING, SURVIVING, OR AGING WITH GRACE
Blog is a compendium of articles addressing spectrum of aging and potentially fatal disease
aging  death  survival  grace  spirituality  practical  hack  boomer  elderly  senior  disease  infirmity  legal  family  will  trust  nutrition  workout  cancer  HIV  18sbx 
11 weeks ago by csrollyson
Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis - The New York Times
How Sandberg and Zuckerberg act with expediency, not honesty, and harmed the firm [#Facebook is getting uglier like a tobacco company]
facebook  social  network  trust  crisis  russia  election  politics  lobbying  privacy  q4  2018  report  congress  investigation  executive  zuckerberg  backlash 
november 2018 by csrollyson
Video shows off-duty Chicago police officer shooting unarmed autistic man | US news | The Guardian
Why police have trouble solving crimes: communities don’t trust them and fear reprisals
Chicago  police  trust  murder  2017  example 
october 2018 by csrollyson
Why opportunity youth are more reliable than most millennials in the w
Another example of how trust and commitment affect work relationships - and increase profitability
employee  engagement  underprivileged  yourh  millennial  genz  career  job  internship  program  results  example  Q2  2018  salesforce  black  hispanic  mentor  relationship  trust 
may 2018 by csrollyson
Kaspersky, Huawei, and the Geopolitics of Tech Companies
USA fear of Russia, China in cyberwar inevitably permeates consumer brands, products
computer  antivirus  software  russia  usa  smartphone  china  espionage  israel  hightech  nationalism  fear  trust  Q2  2018  market 
may 2018 by csrollyson
Apna Ghar, Inc. (Our Home) - HOME
Domestic violence support and services for women who recently immigrated
domestic  violence  women  shelter  organization  empowerment  drivetotrust  trust  services  immigration  culture 
april 2018 by csrollyson
Family Rescue Inc.
Domestic violence support and services for women and children
domestic  violence  women  shelter  organization  empowerment  drivetotrust  trust  services  family  children 
april 2018 by csrollyson
About Circling Europe | Circling Europe
Integrated practices that empower practitioners to be more present with themselves so they can relate to others more honestly and fully
awareness  psychology  relationship  trust  methodology  europe  philosophy  group  interaction  honesty  responsibility 
april 2018 by csrollyson
Exclusive: Arizona governor and Uber kept self-driving program secret, emails reveal | Technology | The Guardian
#Arizona #governor asleep at the wheel, keeps UBER self-driving program #secret from the public #trust #fail - alarming compare stats, @UBER @google driver interventions
autonomous  vehicle  self  deice  car  arizona  exposé  governor  regulation  safety  trust  california  test  comparison  kill  Q1  2018  video  ethics 
march 2018 by csrollyson
Exclusive: As Trump trashes NAFTA, Mexico turns to Brazilian corn
#Trump bellicosity on #NAFTA causes #Mexico to seek new corn soybean trade partners #trust #relationship #fail
usa  mexico  soybeans  corn  trade  nafta  trump  brazil  argentina  trust  relationship  Q1  2018 
february 2018 by csrollyson
Build Trust with 4 Nonprofit Stakeholder Groups | LinkedIn
[comment] Short on-point advice on building #trust with #nonprofit #donors #employees & #community; I added how to use #socialmedia
nonprofit  trust  donor  employee  community  development  fundraising  value  mission  interview  recruiting  howto  list  csrblogcomment 
february 2018 by csrollyson
Facebook Funded Most of the Experts Who Vetted Messenger Kids
Another reason why I do not #trust #Facebook: Most of its "child experts" have financial ties with it, and it kept obvious #child #development experts
facebook  exposé  q1  2018  children  application  influence  lying  trust  fail  bias  expert  development  data 
february 2018 by csrollyson
2018 Edelman Trust Barometer | Exec Summary
Self-reported data via surveys so read with some skepticism
trust  survey  q1  2018  global  government  ngo  business  media  comparison  Statistics 
january 2018 by csrollyson
Rushika Fernandopulle of Iora Health (Tales from the Trenches)
Inspiring: how Iora Health cares for patients, how its non fee-for-service model is revolutionary
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  provider  clinic  trust  patient  care  model  massachusetts  startup  2017  Q3 
december 2017 by csrollyson
This Is Why WeWork Is Buying Meetup | WIRED
Why Meetup agreed to be acquired by WeWork: to scale globally its community-building mission
meetup  wework  acquisition  q4  2017  analysis  mission  global  growth  entrepreneur  culture  facebook  community  trust  startup  cowork 
december 2017 by csrollyson
Dove sorry for racially insensitive Facebook ad
Suggests a pattern of bias against women of color @dove
race  color  snafu  trust  attitude  women  Q4  2017  beauty  cosmetics  soap  advertising 
october 2017 by csrollyson
(3) LinkedIn
[commented] How a #CMO pivoted away from fear-based #marketing to #trust-based customer #relationships #cx
csrblogcomment  customer  trust  q2  2017  example  experience  marketing  advertising  cmo 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
A century of trust
Timeline & history of #trust in the USA as a function of politics, the economy
usa  history  economy  politics  trust  timeline  society  social  contract 
march 2017 by csrollyson
The principles of trust and evolution of trust: PwC
A management consulting view of #trust in #business emphasizes #hightech, #economy
pwc  trust  management  consulting  economy  politics  q1  2017  hightech  security 
march 2017 by csrollyson
(4) What do I do to convince an alumnus to donate to the university? - Quora
Advises listening to alumni, developing personal relationship & connecting with students
alumni  fundraising  howto  trust  16ccc  sh5  bullsi  forum  relationship 
november 2016 by csrollyson
Americans Still More Confident in Small vs. Big Business | Gallup
"Big business regularly ranks near the bottom in confidence among major U.S. institutions"
brand  enterprise  corporate  smb  small  business  trust  2015  Statistics  usa  culture  2csrollyson  sochap  cco  2sbs 
october 2016 by csrollyson
Where Your Power’s Hiding — umair haque
How to find your power: Own your wounds and stop hiding them; you'll start living w/o fear and w joy
courage  pointofview  q2  2016  power  reflection  insight  trust  honesty  wound  12th  house 
june 2016 by csrollyson
How Far Will You Go to Be Loved? | Inc.com
Polemic admonishes #entrepreneurs to commit to #truth telling w #investors #employees #customers #trust #relationship
exceptional  startup  entrepreneur  truth  trust  relationship  pointofview  q2  2016  investor  employee  customer  2csra  sochap  cco 
june 2016 by csrollyson
This free iOS app makes it dead simple to unsubscribe from email blasts | CIO
Mass unsubscribe annoying email: What happens to #trust transgressors #content #marketing
email  management  unsubscribe  application  iphone  ios  q2  2016  automatic  content  marketing  2sbs  2snr  sochap  cmo  2csra  trust 
june 2016 by csrollyson
How to Spot the Telltale Signs of a Lie
Summarizes how to know when someone's lying to you
interaction  relationship  trust  lie  deceit  howto  2016  q2  list  video  book 
may 2016 by csrollyson
Active listening - Wikipedia, the free encyclopedia
Active listening, a key part of developing trust & relationships; #experiential applies it to #socialmedia
experiential  active  listening  relationship  communication  reference  trust  howto  social  body  language  caring 
may 2016 by csrollyson
What Is In-Stream Advertising? | Chron.com
Instream are interruptive ads that roll before/during/after videos; 18% older users interact w them
video  instream  advertising  trust  social  twitter  facebook  backlash  user  experience  cx 
may 2016 by csrollyson
When Authenticity Doesn’t Translate | INSEAD Knowledge
Survey of engineers: Colleagues value altruism over authenticity; values #trust matter
trust  authenticity  survey  engineer  work  colleague  altruism  human  behavior  social  politics  clinton  sanders  Q2  2016  sochap  2csra  2csrollyson  value 
may 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
The Power of Aloneness: Quotes on Solitude
[commented] How solitude is the basis of #relationship & #leadership; First one must transcend the fear of being alone
aloneness  reflection  csrblogcomment  relationship  trust  development  courage  truth  2016  q2  pointofview  leadership  effectiveness  fear  introvert  extravert  solitude  2csrollyson  social 
april 2016 by csrollyson
Review Strategies and the Customer Experience | Sandhill
Solid advice: #Customer #experience and #reviews: How firms can mitigate risks, earn rewards
customer  experience  review  howto  analysis  vendor  thought  leadership  q2  2016  ugc  product  service  trust  call  center  fake  sochap  2execguide  2eglii  2sbs  2snr  cmo  cco  marketing  advice 
april 2016 by csrollyson
The Parmesan Cheese You Sprinkle on Your Penne Could Be Wood - Bloomberg Business
A grate start ;^) - now look at ANY food produced by a factory, & many will reveal similar tactics #trust #fail
food  exposé  Q1  2016  cheese  Statistics  processing  manufacturing  label  nutrition  trust  corruption  government  pizza  example  usa  regulation  2ghcj  2csrollyson 
march 2016 by csrollyson
Woman Rescued By Homeless Stranger Raises £11,000 To Thank Him
Drunk woman misses last train in London. Helped by homeless man, she acts on her gratitude by raising £11,000 for him
uk  homeless  culture  trust  help  alcohol  train  q1  2016  london  transport  drunk  woman  man  reciprocity  gratitude  sochap  2ghcj 
march 2016 by csrollyson
Amazon uses shock tactic to stop thefts at warehouses - BBC News
Amazon uses video surveillance to scare warehouse #employee, to stop shrinkage. destroys #trust #fail #engagement
trust  relationship  employer  employee  surveillance  Q1  2016  news  amazon  video  retail  warehouse  operations  shrinkage  theft  social  engagement  experience  cco  sochap  example  2cdo  2csra 
march 2016 by csrollyson
The Fall And Rise Of Organizational Community
[commented] #Employee #engagement call to action: Build mission-based open organizations b/c they outperform #trust
employee  engagement  trust  organization  leadership  management  value  proposition  q1  2016  social  layoff  culture  mission  innovation  sochap  cco  csrblogcomment 
february 2016 by csrollyson
Young Doctors Ensure Continuity of Care in Rural Mexico | Partners In Health
Story of rotating physician program in rural Mexico where success is grounded in #trust-building & community
rural  medicine  Andes  Mexico  story  physician  program  language  Q2  2015  community  trust  home  visit  government  healthcare 
january 2016 by csrollyson
Neither Hierarchy nor Network: An Argument for Heterarchy
Introduces "heterarchy" [networked hierarchies] & shows that trust holds organizations and memory together
organization  trust  government  example  sochap  employee  engagement  knowledge  development  analysis  model  2009  reference  collaboration  evolution 
january 2016 by csrollyson
Karen Stephenson’s Quantum Theory of Trust
Reference work on social network analysis and measurement, relevant to employee engagement = links
employee  engagement  reference  social  network  analysis  trust  knowledge  management  enterprise  sochap  example  telecom  model 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
Why Trust Is The Core Of Employee Engagement
Nice metaphor (#trust as currency) + example of profsvcs firm turnaround by crowdsourcing to #employees #engagement
trust  employee  engagement  example  professional  services  firm  leadership  sochap 
january 2016 by csrollyson
Relationship Economics: How to improve employee and customer relation…
Some useful info & analysis but the strong linkedin advert angle detracts #employee #engagement
employee  engagement  sochap  reference  report  q4  2014  comparison  social  media  business  linkedin  trust 
december 2015 by csrollyson
Why you can't ignore Glassdoor | Jennifer Jones Newbill | LinkedIn
SURPRISE: @Dell finds #employee reviews #trust worthy #engagement Thx @jennifernatdell
employee  engagement  trust  glassdoor  social  media  casestudy  example  dell  howto  sochap  reference  review  employer  2sochap  2sbs  2snr  2csra 
december 2015 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
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