csrollyson + transformation   512

A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
10 weeks ago by csrollyson
McKinsey Launches North American Digital Capability Center at DMDII
Midwest SMB/SME is digitizing & globalizing: New COC combines consulting & shop floor
chicago  manufacturing  digital  q2  2017  news  mckinsey  collaboration  partner  2sbs  transformation  economy 
june 2017 by csrollyson
Water-only fasting and an exclusively plant foods diet in the management of stage IIIa, low-grade follicular lymphoma. - PubMed - NCBI
Follicular lymphoma (FL), the second most common non-Hodgkin's lymphoma (NHL), The case of a 42-year-old woman diagnosed by excisional biopsy with stage IIIa, grade 1 FL. She underwent a medically supervised, 21-day water-only fast after which enlarged lymph nodes were substantially reduced in size.
cancer  fasting  lymphoma  casestudy  diet  water  lifestyle  transformation 
may 2017 by csrollyson
Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
“Robots Can Restore Our Humanity” – John Hagel
How #robots can help us shift work and society toward more creativity, but we need to do this first..
robot  human  disruption  q3  2016  pointofview  institution  higher  education  transformation  creativity  work  society  industrial  knowledge  economy  sochap  cco  cdo  2csrollyson 
august 2016 by csrollyson
Making your Mind Matter with Joe Dispenza Part 2 - YouTube
Neuroscience research on meditation, how it can help transform, how to be present and change
exceptional  neuroscience  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
Making Your Mind Matter with Joe Dispenza Part 1 - YouTube
Examples of reprogramming the brain; how to let go of the past and live the future now, srsly
neuroscience  exceptional  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
The Current | Coalition Coworking | New York, Chicago, Boston
Network with #green #energy #engineers #policy makers #government & #entrepreneurs
energy  green  environment  engineer  power  community  cowork  global  innovation  transformation  event  meetup  2ghcj  2csrollyson 
june 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
The Colombia Conversation | The University of Chicago Booth School of Business
A #utility executive and a consultant discuss Colombia's recovery from domination of drug cartels
colombia  development  insight  utility  crime  drug  economy  Medellin  recovery  reflection  interview  transformation  Andes  Americas 
may 2016 by csrollyson
Trump and the Lord’s Work - The New York Times
USA politics reflects the global lack of leadership & ensuing frustration; We can embrace the Knowledge Economy creatively
usa  politics  republican  pointofview  economy  transformation  disruption  sochap  collaboration  policy  healthcare  trade  innovation  2ghcj  2sbs 
may 2016 by csrollyson
The Difference Between Linear and Exponential Thinking | Big Think
Simple description of the magnitude+speed of change we face today, juxtaposed vs. most of human history
future  hunter  gatherer  agrarian  industrial  economy  knowledge  disruption  transformation  speed  evolution  sochap  mathematics  linear  geometric  exponential  2csrollyson  2ghcj 
april 2016 by csrollyson
Christopher S. Rollyson
#CMO & #marketing #transformation | Christopher S. Rollyson posts at MENG|Marketing Executives Network Group
cmo  transformation  marketing  thought  leadership  csr  association  blog  social  business  media  digital  customer  experience  disruption  guide  2cdo  2csra  2sbs 
april 2016 by csrollyson
About Us - The Digital Transformation People
UK executive recruiter specializing in #digital #transformation
digital  transformation  executive  cdo  Recruiter  uk  blog  thought  leadership 
april 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Steve Jobs Demonstrated Why Businesses Need More Ceremonies
SUPERB #stevejobs story: How he engaged #MacOS developers with a powerful-yet-funny technique
stevejobs  story  example  presentation  ceremony  developer  change  transformation  adoption  q1  2016  hightech  digital 
february 2016 by csrollyson
The Employee Experience Equation -
Presents simple model for #employee experience, asserts it's holistic change, can't piecemeal #engagement
employee  engagement  pointofview  q1  2016  culture  hightech  office  transformation  design 
february 2016 by csrollyson
Marketers Are Using Business Metrics to Measure Experience | BtoB - AdAge
PROGRESS + room to grow: #marketers pivot to real business metrics but campaign redesign needed
marketing  cmo  transformation  q1  2016  adoption  customer  engagement  measurement  metrics  lifetime  value  cdo  cco 
february 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Share our stories and let the world know that health is primary
Family/primary physician POV on getting involved in transforming USA #healthcare system, cites #HealthIsPrimary + great comments
HealthIsPrimary  physician  family  primary  care  medicine  pointofview  Q4  2015  policy  transformation  healthcare  usa  california  1cv6s 
january 2016 by csrollyson
Health Is Primary Chicago City Tour - MATTER
Overview of Chicago stop of #HealthIsPrimary tour, diverse panel cited
chicago  HealthIsPrimary  campaign  Q2  2015  event  healthcare  transformation  usa  1cv6s 
january 2016 by csrollyson
Collaborative Overload
[comment] SUPERB insight on the unintended costs of shifting to collaboration work; how to mitigate costs #employee #engagement
employee  engagement  exceptional  research  reference  organization  collaboration  social  network  university  csrblogcomment  q1  2016  burnout  productivity  transformation  culture  habit  work  meeting  online  digital  insight  sochap 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Digital Transformation In The Age Of The Customer: A Spotlight On B2B
Excellent: B2B v. B2C adoption of #digital & #CX #transformation; culture biggest gap; #trust not cited
digital  transformation  customer  experience  q4  2015  accenture  cdo  cco  ceo  cmo  forrester  research  Statistics  comparison  b2c  b2b  adoption  sochap  reference  organization 
january 2016 by csrollyson
7 Technology Trends Transforming Consumer Communication - Salesforce Marketing Cloud Blog
Recap of "7 transformative trends" changing relationships between firms and people + useful journey image
journey  customer  2014  image  digital  transformation  mobile  enterprise  brand  cmo  cco  cdo 
december 2015 by csrollyson
Build a Customer Room and Engage the Company - Customer Bliss
Excellent experiential technique that enables your people to connect with customers
sochap  reference  customer  culture  howto  experience  executive  transformation  organization 
december 2015 by csrollyson
The Customer Experience Excellence Centre - KPMG Nunwood
Reference site includes reports, webcasts & change model - features rankings & analysis [free registration]
reference  sochap  customer  experience  transformation  kpmg  report  research  analysis  model  strategy  cco 
december 2015 by csrollyson
Beyond HBR’s “truth about customer experience” | Future CMO Movement
[commented]Superb ethos & tools for #customer #experience #transformation, using a service design approach + links #kudos
service  design  pointofview  model  customer  experience  transformation  reference  q3  2013  trust  sochap  organization  csrblogcomment 
december 2015 by csrollyson
KPMG Nunwood | Customer Experience Management
Management consultancy for customer experience evolution & transformation
customer  experience  management  consulting  firm  uk  global  transformation  strategy 
december 2015 by csrollyson
Customer-Centricity Goes Beyond Customer Experience Management
Superb: compares "customer experience management" w "#customer #experience transformation" (optimization)
customer  experience  management  centricity  transformation  organization  change  adoption  sochap  reference  cco 
december 2015 by csrollyson
Alumni 2.0 Employer-Employee Realignment
Social networks' vital role in transforming #employee #engagement: a simple model
sochap  employee  engagement  reference  model  transformation  employer  social  network  organization 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
Social Digital Transformation | Crimson Hexagon
#Socialbusiness post cites examples and outcomes but isn't digital transformation
Q2  2015  digital  transformation  social  business  media  intelligence  human  resources  recruiting  customer  service  sales  collaboration  2sbs 
november 2015 by csrollyson
The Rise of the Chief Digital Officer
Excellent description of the Chief Digital Officer #CDO role and market drivers
CDO  reference  analysis  executive  digital  transformation  recruiting  strategy  enterprise  brand  foundation 
october 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
A Bigger CMO Role: The Chief Omnichannel Officer
Another example of a retail brand coping w the need for #digital & #customer #transformation
cco  cdo  executive  omni  channel  retail  brand  management  digital  customer  experience  transformation  cmo  career  strategy 
september 2015 by csrollyson
Apply RBS's Customer Experience Methodology to Pharma
High-level process summary for #customer #experience transformation in #pharma
customer  experience  graphic  process  transformation  healthcare  pharma  howto  banking  service  design  cco 
september 2015 by csrollyson
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