csrollyson + strategy   685

MUSTread pre-college #students & #parents: How to approach the #college process & make it work for you ^cr
MUSTread pre-college #students & #parents: How to approach the #college process & make it work for you (esp. Thomas B. Walsh answer)
16ccc  visit  bullsi  twt  college  exceptional  forum  strategy  career  parent  student  2017  q3  reference  plan 
9 weeks ago by csrollyson
My college list? : ApplyingToCollege
Redditors advise prospect student on making a college list
college  list  plan  16ccc  bullsi  howto  advice  finance  parent  family  example  strategy  extracurricular  forum  reddit 
12 weeks ago by csrollyson
Amazon Echo vs. Google Home vs. Microsoft Cortana vs. Apple Siri - Business Insider
Comparison of 4 players in #digital #concierge market #Apple #Google #Amazon #Microsoft smart home car
digital  concierge  microsoft  google  amazon  apple  comparison  q1  2017  speculation  automotive  smart  home  strategy 
march 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
Here’s How Facebook Actually Won Trump the Presidency | WIRED
Interesting if obvious: Claims that #facebook & #twitter were key in #trump win over #clinton
facebook  usa  president  election  campaign  social  media  advertising  strategy  comparison  clinton  platform  testing 
november 2016 by csrollyson
Inside SoFi's Exclusive Club For "Great" People | Fast Company | Business + Innovation
This is so obvious: A #Social #finance business model addresses #dating #startup #career
fsi  bank  social  strategy  2016  q3  dating  business  startup  career  job  finance  2snr 
october 2016 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
Uber is fucked. — Medium
POV: How #autonomous #car will asphyxiate #carsharing #connected
connected  car  autonomous  pointofview  q3  2016  uber  lyft  oem  automotive  business  strategy  mobility  core  competency  2csra  2csrollyson  2sbs  2snr 
july 2016 by csrollyson
With Yahoo Bid, Verizon Gobbles Up the Past To Avoid an Obsolete Future | WIRED
Telecoms still fight the dumb pipe threat: #Verizon buys #Yahoo #acquisition #M&A
verizon  yahoo  acquisition  deal  Q3  2016  telecom  content  AOL  strategy  internet  2cdo  2csra  2snr  2sbs 
july 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  ethnographic  2csra  2cdo  2csrollyson  2snr  2sbs 
june 2016 by csrollyson
Google Is Now Alphabet, And That Spells Big Things For Healthcare - Forbes
POV on why Google-now-Alphabet will be big in #healthcare - It can use its #analytics to disrupt
google  alphabet  healthcare  pointofview  q2  2016  disruption  biotech  life  science  personalized  medicine  venture  strategy  big  data  analytics  2sbs  2cdo  2snr 
april 2016 by csrollyson
Product management - Wikipedia, the free encyclopedia
Start point for understanding the immense and growing discipline of #product #management
product  management  reference  design  life  cycle  organization  marketing  development  inbound  outbound  strategy 
april 2016 by csrollyson
UXmatters :: UX Strategy
Superb curated list of readings on #UX #strategy: how it's different & similar to other #design disciplines
reference  user  experience  strategy  customer  design  list  directory  exceptional 
march 2016 by csrollyson
UX Strategy - O'Reilly Media
Great reference for the emerging discipline of #US #strategy - how it's different
user  experience  strategy  book  reference  howto  definition  adoption  guide  design 
march 2016 by csrollyson
Could water be the next economic development disrupter?
#Water #infrastruction impact on economic development—right now: What's your strategy?
water  economy  development  pointofview  strategy  industry  employer  q1  2016  city  government  treatment  plant  infrastructure  2ghcj  2csra  2cdo 
march 2016 by csrollyson
PEMCO: Establishing an engaging customer experience | Insights | West Monroe Partners
#Insurance case study: business strategy approach to #customer #experience strategy: extending call center
customer  experience  casestudy  insurance  strategy  market  analysis  sochap  call  center 
february 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
Startup Tools | Steve Blank
Amazing trove of references/guides for all aspects of launching a startup
reference  startup  hightech  directory  business  strategy  model  advice  guide  howto  siliconvalley  china  life  science  2csra 
february 2016 by csrollyson
What Four Recent $1 Billion+ Chicago Startup Exits Taught Me About Hyper-Growth — Medium
[commented] Useful observations on startup growth patterns + report/stats on hypergrowth w 3 #chicago examples #cx
pointofview  analysis  startup  software  chicago  2016  Q1  csrblogcomment  strategy  growth  hightech  restaurant  example  ecommerce  payment  platform 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
Android is ousting Windows from its last mobile bastion | InfoWorld
SUPERB: How Microsoft walked away from embedded #supplychain devices; parallel to #Windows #Mobile? #retail
mobile  embedded  software  device  history  analysis  Q1  2016  windows  android  Operating_systems  open  source  google  microsoft  Tizen  supply  chain  inventory  b2b  retail  example  strategy  product  2csra  2ghcj 
january 2016 by csrollyson
The Customer Engagement Model | Nello Franco
Excellent #customer #experience|#success engagement model details phases + interactions
customer  engagement  experience  success  model  howto  enterprise  software  Q1  2015  ROI  journey  cco  strategy  reference  cmo 
january 2016 by csrollyson
Nello Franco | Customer Success Frameworks and Perspectives Based on Real-World Experience
Useful insights + model of 7 layers of #customer #success. Software focus but can be adapted to others
customer  success  enterprise  software  business  model  strategy  Q2  2015  sochap  reference  cco 
january 2016 by csrollyson
The Customer Experience Excellence Centre - KPMG Nunwood
Reference site includes reports, webcasts & change model - features rankings & analysis [free registration]
reference  sochap  customer  experience  transformation  kpmg  report  research  analysis  model  strategy  cco 
december 2015 by csrollyson
KPMG Nunwood | Customer Experience Management
Management consultancy for customer experience evolution & transformation
customer  experience  management  consulting  firm  uk  global  transformation  strategy 
december 2015 by csrollyson
Employee Engagement in Superior Customer Experience
Excellent overview of strategy & execution of #customer #experience evolution; shares key steps & #CX gotchas
employee  engagement  customer  Experience  thought  leadership  2010  howto  guide  sochap  strategy  service  design  execution  implementation  reference  organization 
december 2015 by csrollyson
How to Build A Customer Driven Growth Engine
Debriefing Jeanne Bliss on critical success factors for #CCO success #cx
cco  customer  experience  executive  interview  howto  social  media  culture  strategy  leadership  organization 
october 2015 by csrollyson
The Rise of the Chief Digital Officer
Excellent description of the Chief Digital Officer #CDO role and market drivers
CDO  reference  analysis  executive  digital  transformation  recruiting  strategy  enterprise  brand  foundation 
october 2015 by csrollyson
A Bigger CMO Role: The Chief Omnichannel Officer
Another example of a retail brand coping w the need for #digital & #customer #transformation
cco  cdo  executive  omni  channel  retail  brand  management  digital  customer  experience  transformation  cmo  career  strategy 
september 2015 by csrollyson
LinkedIn Reimagines the Customer Experience by Disrupting the Customer Journey | Loyalty360.org
The party line: I've been saddened by the steady decline in #cx on #linkedin - this story for investors not users
linkedin  strategy  jobsearch  world  professional  market  Q3  2015  publicrelations  marketing  2execguide  2li  social  network  2cco 
september 2015 by csrollyson
Helena Foulkes— The change agent inside CVS
Future CCO? Great cameo of key CVS exce changemaker + dynamics of pharmacy retail
retail  healthcare  enterprise  merger  executive  customer  experience  history  competition  q3  2015  cancer  pharma  insurance  strategy  cco  2cdo 
september 2015 by csrollyson
Travelodge vs Pfizer Podcast | Customer Experience (CX) in Health Summit
Useful contrast: CX leader panelists well along v just starting #customer #experience transformation in pharma healthcare
strategy  customer  experience  pharma  healthcare  interview  hospitality  measurement  metrics  organization  cco  cdo  example  audio  reference  management  business  case 
september 2015 by csrollyson
Improve Customer Experience in Healthcare
Superb #customer #experience #healthcare case study: research, stats, results; example of cancer patients
healthcare  customer  experience  casestudy  uk  cancer  research  statistics  model  performance  results  cco  strategy  2chcuo  medicine  q2  2014  service  design  stgr  2csra 
september 2015 by csrollyson
ANZ’s Customer Experience Strategy Reaps Lasting Rewards | Loyalty360.org
Bank #customer #experience case study focuses on easier banking; summarizes transformation process+results #cx
casestudy  banking  customer  experience  service  design  relationship  touchpoint  q4  2014  australia  2chcuo  2sbs  cco  strategy  asia 
september 2015 by csrollyson
An Atlas of Strategy Traps
Deft entertaining treatment of patterns in business strategy
strategy  enterprise  history  model  pointofview  reflection  bcg 
september 2015 by csrollyson
Why Should B2C Companies Have All the Fun?
Creates a compelling argument for B2B firms to pursue #CX transformation, discusses valueprop, offers stats
cco  b2b  customer  client  Experience  comparison  value  proposal  strategy  model  analysis  2chcuo 
september 2015 by csrollyson
How to Be a Great Chief Customer Officer
Great summary of CCO doyenne Bliss in which she outlines 5 ways to create value from CX transformation
cco  pointofview  howto  pioneer  organization  transformation  customer  Experience  strategy  2chcuo 
september 2015 by csrollyson
Digital Experience Strategy Case Study: Esri | Connective DX
Vendor CCO case study shows nice detail; CX evolution of global geodata provider
cco  strategy  customer  Experience  casestudy  vendor  software  roadmap  cms  content  2chcuo 
september 2015 by csrollyson
Fast Company Magazine Issue 197 July/August 2015 | Business + Innovation
Up close w @johnlegere & how he's using personality to drive #Tmobile growth; customer & employee response | BTW "légère" ="light" ;^)
ceo  personal  telecom  usa  customer  experience  employee  market  position  strategy  brand  innovation  publicrelations  2cdo  2csra 
september 2015 by csrollyson
Have You Downloaded "The 2015 Customer Experience Outlook"? - Customer Bliss
#Customer #experience within the context of the new "Experience Economy" (Knowledge Economy) #CCO #kudos
strategy  vision  design  customer  experience  cco  success  q1  2015  economy  2cdo  2csra  reference 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
Customers.com
Interesting: another Apple-Is-Doomed post. But if TimCook runs Apple to a market leader rev model (unlike SteveJobs profit focus) Ap more vulnerable. @sochanapp readers know how to use #experiential to win foreign markets
apple  china  samsung  native  competition  2sochap  ecosystem  culture  community  Q3  2015  analysis  analyst  smartphone  accessory  iot  appliance  iphone  revenue  timcook  stevejobs  strategy 
august 2015 by csrollyson
Google By the Letters — Backchannel — Medium
Useful reflection: #Google restructuring's meaning & function
google  Enterprise  strategy  reflection  Q3  2015  news  executive  organization  nest  fiber  2csra  2snr 
august 2015 by csrollyson
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