csrollyson + statistics   459

Medicaid recipients in Illinois tough to track - In Other News - Crain's Chicago Business
Excellent analysis of #Illinois #Medicaid operational issues: many Patients don't want care or are hard to find
illinois  healthcare  insurance  payer  medicaid  Statistics  q3  2017  report  exceptional  finance  patient  privacy  aids 
july 2017 by csrollyson
Forest Bathing | Mark's Daily Apple
How humans sacrifice health & a surprisingly easy way to get it back [science, links]
forest  wood  nature  body  human  green  health  immune  response  science  statistics  japan  medicine 
march 2017 by csrollyson
Why We Don't Walk Anymore (plus a Primal Health Challenge) | Mark's Daily Apple
Rationale for walking + references of how much people walk around the world
walking  Statistics  usa  uk  australia  health  work  home 
march 2017 by csrollyson
Mapping Police Violence
Compares kill rates, crime rates & other data of USA cities
police  violence  activism  Statistics  map  comparison  city  black  crime  white  howto  government  local 
february 2017 by csrollyson
Americans Still More Confident in Small vs. Big Business | Gallup
"Big business regularly ranks near the bottom in confidence among major U.S. institutions"
brand  enterprise  corporate  smb  small  business  trust  2015  Statistics  usa  culture  2csrollyson  sochap  cco  2sbs 
october 2016 by csrollyson
Trend Lines Are Mathematically Absurd - June 29, 2016 - Zacks.com
How trend lines mislead #markets #statistics #prediction #kudos @kevinbcook
graph  market  research  usability  Statistics  debunk  q2  2016  mathematics  prediction  2ghcj  2sbs  2snr  video 
july 2016 by csrollyson
The Real Reason College Tuition Costs So Much - The New York Times
As in #healthcare, a huge portion of #highered cost is #administration; maladaptive in the Knowledge Economy
higher  education  private  government  subsidy  history  cost  career  training  usa  professor  salary  comparison  Q2  2016  Statistics  college  university  2csra  2csrollyson  sochap 
may 2016 by csrollyson
The Gig Economy Is Powered by Old People - Bloomberg View
New way of analyzing surveys reveals #boomers a major factor in gig economy, #obamacare link
employment  q2  2016  analysis  study  research  usa  free  agency  freelance  gig  economy  boomer  geny  government  survey  2ghcj  Statistics  comparison  healthcare  obamacare  affordable  care  act  2csra  2cdo  2sbs 
may 2016 by csrollyson
The silly things B2B marketers say | The Drum
Debunking common misconceptions rife in #b2b #marketing
b2b  marketing  pointofview  q2  2016  b2c  comparison  email  Statistics  emotion  debunk  2sbs  2snr  2csra 
may 2016 by csrollyson
Here comes the modern Chinese consumer | McKinsey & Company
Survey of #Chinese consumers: details spending behavior & trends in 22 city clusters
china  culture  economy  customer  analysis  report  survey  Competition  city  sales  retail  channel  Statistics  2016  2ghcj 
april 2016 by csrollyson
PLOS Medicine: Why Most Published Research Findings Are False
A statistician analyzes research studies, shows why most studies are false + how to pick the best ones
research  life  science  medicine  healthcare  study  stgr  design  results  debunk  2005  Statistics  analysis  image  reference  exceptional 
april 2016 by csrollyson
The 2012 State of Inbound Marketing Webinar
Report shares many interesting stats from marketing survey (although bias self-evident)
inbound  marketing  Blogs  social  media  2012  report  statistics  comparison  busdev 
march 2016 by csrollyson
B2Bs: Disconnect Between Customer Strategies and Outcomes
Look at these stats: Gallup reveals much #RoomToImprove in #B2B #customer #experience
customer  experience  statistics  q1  2016  consulting  services  vendor  management  howto  approach  cdo  cco  sochap 
march 2016 by csrollyson
How Attackers Gain Access to WordPress Sites - Wordfence
MUSTread if you host #WordPress instances/sites: Attacker stats + how-to checklist for keeping secure
wordpress  security  survey  Statistics  q1  2016  howto  guide  plugin  bruteforce  blog  software  platform  website  malware  phishing  hack  theme  hosting  exceptional  list  2csra  2execguide  2sbs  2eglii  2snr 
march 2016 by csrollyson
The Parmesan Cheese You Sprinkle on Your Penne Could Be Wood - Bloomberg Business
A grate start ;^) - now look at ANY food produced by a factory, & many will reveal similar tactics #trust #fail
food  exposé  Q1  2016  cheese  Statistics  processing  manufacturing  label  nutrition  trust  corruption  government  pizza  example  usa  regulation  2ghcj  2csrollyson 
march 2016 by csrollyson
Why Customer Churn Happens, And What You Can Do About It
Identifies 4 types of #customer #churn, offers many resources for addressing #kudos
customer  churn  retention  howto  guide  reference  q1  2016  experience  Statistics  service  lifecycle  success  onboard  sochap 
march 2016 by csrollyson
Future of the Store: The Concierge Retailer?
Should mainstream retail offer concierge service? Customers love it
retail  customer  experience  service  concierge  pointofview  apple  apparel  luxury  q1  2016  Statistics  sochap 
march 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016 by csrollyson
10 Habits That Change Boys Into Men — Life Learning — Medium
Summarizes the Knowledge Economy crisis for men [alarming stats] + offers solid how-to list #kudos
men  culture  crisis  2016  pointofview  howto  Statistics  education  women  anger  gaming  school  workout  exercise  Journal  friend  risk  2ghcj  2csrollyson 
february 2016 by csrollyson
The Most (and Least) Empathetic Companies
Empathy Index, new #customer #experience indicator? 60 are LESS empathic than @comcast #yikes @ladygeek
customer  experience  empathy  Statistics  rank  comparison  enterprise  brand  index  2015  Q4  cco  2ghcj  sochap 
january 2016 by csrollyson
Digital Transformation In The Age Of The Customer: A Spotlight On B2B
Excellent: B2B v. B2C adoption of #digital & #CX #transformation; culture biggest gap; #trust not cited
digital  transformation  customer  experience  q4  2015  accenture  cdo  cco  ceo  cmo  forrester  research  Statistics  comparison  b2c  b2b  adoption  sochap  reference  organization 
january 2016 by csrollyson
Majority of U.S. Employees Not Engaged Despite Gains in 2014
Irony in Gallup's 2015 U.S. stats on #employee #engagement: #management is highest, 68% disengaged overall
employee  engagement  sochap  Statistics  q1  2015  usa  human  resources  report  survey 
january 2016 by csrollyson
Where Customer Experience and Employee Engagement Converge | The ForeSee Blog
Very useful research correlates #customer #experience with #employee #engagement and plots on a graph + links
sochap  employee  engagement  customer  experience  research  Statistics  rank  comparison  retail  store  management  q4  2014  reference  organization 
december 2015 by csrollyson
Trust & Choice: Essential Customer Experience Ingredients
Excellent analysis of how trust, respect & choice affect #customer #experience + its impact on business
customer  experience  Statistics  analysis  2011  comparison  banking  automotive  hightech  trust 
december 2015 by csrollyson
The Big List of 43+ Customer Experience Statistics
Useful curated list of #customer #experience statistics + links to sources #kudos
customer  experience  Statistics  q2  2015  reference  social  media 
december 2015 by csrollyson
Measuring Employee Engagement - Edelman
Interesting post makes many suggestions but it marred by no context: off-the-shelf v. bespoke needs more detail
employee  engagement  model  research  emea  comparison  statistics 
december 2015 by csrollyson
The Top 3 Employee Engagement Drivers - Hppy Blog
Explores drivers & metrics behind #employee #engagement, cites several surveys
employee  engagement  trust  Q2  2014  metrics  statistics  management  men  women  career  geny  job  satisfaction  mission  survey  reference  sochap  leadership  culture 
november 2015 by csrollyson
Creating an Effective Marketing Email (Infographic)
Ultra-simple 5-step guide to optimizing emails: many emails fail to take these steps, how about yours?
email  marketing  howto  infographic  2015  Q4  CTA  subject  image  text  format  mobile  statistics 
november 2015 by csrollyson
HBR Making Customer Centric Strategy Take Hold
Summary of #customer #experience CxO report w some useful enterprise examples #cx
customer  experience  report  2015  Statistics  centricity  cco  2cco  vendor  university  example  2cdo  2csra 
november 2015 by csrollyson
How to Create an Optimal Blog Design
Useful *general* guidelines qualify when using: YOUR readers probably have different preferences so test
blogs  howto  design  2015  q4  color  font  statistics  layout  social  promotion  email  platform 
october 2015 by csrollyson
No Brand Worshipped by Accident | Value of customer loyalty infographic
Useful stats on customer experience, loyalty & business value in retail context Thx @jeannebliss
customer  experience  loyalty  uk  statistics  trust  relationship  service  sales  brand  NPS  social  media  email  infographic  value  proposition  retail  cco  2cco  2cdo  cdo 
october 2015 by csrollyson
Chronic Cardio is Still Unhealthy | Mark's Daily Apple
POV and science question constant overtraining, overlays the primal perspective
exercise  marathon  training  pointofview  science  statistics  injury  paleo  primal  workout 
october 2015 by csrollyson
When Brands Try Too Hard On Social Media - Forbes
[commented]Brands' #socialmedia #marketing results plummeting on #pinterest #instagram - @tmobile does it right #kudos
social  media  marketing  advertising  q3  2015  pointofview  facebook  tmobile  instagram  2sochap  statistics  pinterest  csrblogcomment  customer  experience  cmo  cco 
october 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
Improve Customer Experience in Healthcare
Superb #customer #experience #healthcare case study: research, stats, results; example of cancer patients
healthcare  customer  experience  casestudy  uk  cancer  research  statistics  model  performance  results  cco  strategy  2chcuo  medicine  q2  2014  service  design  stgr  2csra 
september 2015 by csrollyson
Do You Believe Customers are an Asset…Or a Cost Center? - Customer Bliss
[comment] Superb cases of how trusting #retail customers boosts business- w numbers- cycling+furniture in comments
customer  experience  casestudy  retail  cycling  furniture  statistics  trust  relationship  life  value  2chcuo  2sbs  csrblogcomment  cco 
september 2015 by csrollyson
Beyond the Click: What’s Truly Driving Your Conversion Rate?
#SocialMedia #5 most critical factor in brand reputation, after product quality, cost, customer svc
q3  2015  customer  experience  acquisition  conversion  website  mobile  service  Research  Statistics  lifetime  value  proposition  social  media  review  reputation  marketing  operations  2snr  2sbs 
august 2015 by csrollyson
Data privacy will be the Achilles heel of the Internet of things - Fortune
Calls out the problem of ballooning data collection & customer dissatisfaction; no solution given [links]
big  data  privacy  IoT  ubiquitous  computing  altimeter  research  statistics  customer  policy  disclosure  trust  smart  device  2cdo  2sbs  2snr  2csra 
august 2015 by csrollyson
Can Your Reputation Withstand Increased Surveillance?
[commented]Astute reflection on proliferation of #mobile #drone cameras, potential loss of privacy
reputation  reflection  example  drone  mobile  smartphone  camera  video  theft  behavior  restaurant  neighbor  privacy  pointofview  q3  2015  Statistics  viral  police  surveillance  csrblogcomment 
july 2015 by csrollyson
The automation myth: Robots aren't taking your jobs— and that's the problem - Vox
Useful post, but misses the point that industry domain knowledge and techies aren't collaborating; the lag is the *application* of automation to business process
2blog  robot  Automation  economy  usa  pointofview  analysis  statistics  employment  productivity 
july 2015 by csrollyson
Proof of a ‘Gig Economy’ Revolution Is Hard to Find - WSJ
Posturing about "gig economy" by pols & journos who have no direct exprience + stats out of touch
employment  politics  work  usa  q3  2015  sharing  economy  Statistics  metrics 
july 2015 by csrollyson
Bicycle Safety: How to Not Get Hit by Cars
MUSTread for bike commuters; how-to guide for safe riding + stats for 10 common collisions #kudos #fb
cycling  safety  howto  austin  toronto  Statistics  list  collision  car  bicycle  exceptional 
june 2015 by csrollyson
The Sad State Of Customer Care In America | Executive summary
In case you missed: Superb #customer #experience research on (dis)satisfaction w USA brands #telecom #computer #automotive
customer  experience  research  usa  2013  service  brand  enterprise  client  care  trust  Statistics  telephone  exceptional  2cdo  2sbs  2csra  cco 
june 2015 by csrollyson
25 Home Security Stats You Need To Know
How many of these do you know? Statistics about home #fire #safety in the USA
15usbird  professional  list  Statistics  usa  home  safety  fire 
april 2015 by csrollyson
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