csrollyson + software   640

Top 5 Best Custom Software Development Companies in Chicago, IL 2019 : Sponsored : Tech Times
Weakened by not disclosing selection criteria, so it seems like opinion #chicago #enterprise #software
software  development  firm  rank  chicago  2019  Q1  list  description 
6 weeks ago by csrollyson
Boeing and US under pressure to ground 737 Max as further bans brought in | World news | The Guardian
@Boeing & #FAA resist global pressure to ground #737max8 jets in wake of recent crashes. they are failing the Tylenol test in which McNeil put safety before profit
boeing  737max  crash  software  fleet  europe  ground  regulator  investigation  Q1  2019  china  ethiopia  indonesia  union 
6 weeks ago by csrollyson
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
7 weeks ago by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
8 weeks ago by csrollyson
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
8 weeks ago by csrollyson
Signet Sibyl
Survey software for customer or employee experience or success applications
user  customer  experience  success  vendor  survey  employee  software  platform 
9 weeks ago by csrollyson
The 50 Best Customer Journey Mapping Software Tools – NGDATA
Wide array of #journey #mapping software and collaboration tools spans global vendors & independents #CX
journey  map  customer  experience  software  tool  list  reference  persona  collaboration  csr19 
10 weeks ago by csrollyson
Facial Recognition and the Disappearing Right to Be Faceless
The global “@facebook”: cities, police, smartphones, cameras track your every move, without your consent
facebook  surveillance  global  camera  hardware  software  city  tracking  face  recognition  smartphone  ethics  anonymity  right  autonomy  2018  q2  social  media  photo  video 
may 2018 by csrollyson
Kaspersky, Huawei, and the Geopolitics of Tech Companies
USA fear of Russia, China in cyberwar inevitably permeates consumer brands, products
computer  antivirus  software  russia  usa  smartphone  china  espionage  israel  hightech  nationalism  fear  trust  Q2  2018  market 
may 2018 by csrollyson
New Microsoft Surface Tablet: Not Affordable and Not an iPad-Killer
Microsoft shows it’s not getting the price message, fails to disrupt the iPad/Chromebook tablet duopoly
tablet  competition  microsoft  apple  google  Q2  2018  price  school  comparison  design  hardware  software  value 
may 2018 by csrollyson
Social Capital’s Chamath Palihap­itiya Wants To Fix Capitalism
New model of #venture #capital invests in #social #impact, automates VC evaluation to remove bias
impact  social  cause  VCs.angels  model  siliconvalley  facebook  trader  analytics  automation  bias  software  entrepreneur  founder  culture 
february 2018 by csrollyson
SWITCHED SOURCE
Software helps power utilities w #grid #management amid #climate #change disruption #hacking & other risks
electric  power  grid  technology  management  distribution  software  compatibility  security  load  brownout  risk  detroit 
february 2018 by csrollyson
Science Says Fitness Trackers Don't Work. Wear One Anyway | WIRED
Argues that fitness trackers’ poor track record ;^) due to studies’ use of old devices; app designs better plus more sensors make for better UX CX
fitness  tracker  wearable  study  workout  behavior  economics  application  design  research  motivation  example  Q4  2017  software  addiction  user  customer  experience 
december 2017 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
Real Time Cases
Platform allows businesses to present cases/challenges that professors can assign to students
higher  education  training  student  professor  business  casestudy  platform  software  innovation 
august 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
Shut Up and Listen, Will Ya? | Inc.com
[commented] How marketers can evolve and thrive: @tullman asserts listening is critical #socialmedia #marketing #experiential
marketing  social  media  csrblogcomment  q3  2016  pointofview  listen  prediction  software  tool  2csra  2cdo  cco  sochap  16ccc 
august 2016 by csrollyson
Case Study: HuskerMax Creates "Instant Reader Engagement"
Case study: College football team boost engagement from web, social & forums
social  media  engagement  software  tool  vendor  poll  website  casestudy  sport  forum  16ccc 
august 2016 by csrollyson
IBM Watson Analytics for Social Media - United States
Interesting: How to start using #ibmwatson to analyze #socialmedia #bigdata #analytics
social  media  data  analytics  tool  watson  ibm  software  website  #bigdata  cdo  cco  sochap 
july 2016 by csrollyson
Our Story | nVISIA
CONGRATS! Timeline of enterprise distributed software pioneer based in Chicago (I'm a 2x alum ;^)
oot  object  oriented  technology  analysis  design  enterprise  software  nvisia  timeline  history  sun  rational  BEA  web  services  network  distributed  2csrollyson 
june 2016 by csrollyson
Team Collaboration Software Comparison
Basic comparison, reviews & pricing for a broad category of collaboration software
social  collaboration  software  comparison  rating  review  jive  ibm  lithium  slack  yammer  microsoft 
june 2016 by csrollyson
Analyst Reports | Resource Library
Analyst library at Jive #employee #engagement #customer #experience #digital #transformation
customer  experience  employee  engagement  enterprise  software  analyst  report  jive  comparison  pointofview  collaboration  intranet  community  marketing  productivity  reference 
june 2016 by csrollyson
Forrester Research Report: Advocate Marketing for B2B | Jive
Advice for using software to power #advocate #marketing featuring customers & employees
analyst  report  enterprise  collaboration  customer  advocate  marketing  software  comparison  analysis  competition  jive  q1  2015  forrester 
june 2016 by csrollyson
Improve Employee Engagement With a Digital Workplace
Advice for increasing #employee #engagement using enterprise collaboration software
analyst  report  enterprise  employee  collaboration  software  comparison  analysis  competition  jive 
june 2016 by csrollyson
Jive Software One-pager w Customer Quotes
Brief on Jive's products that empower #employee #engagement & #customer #experience
jive  enterprise  software  customer  collaboration  intranet  community  employee  integration  marketing  reference 
june 2016 by csrollyson
Vista Equity Partners Acquires Marketo
#Marketing #automation matures: #marketo in saas rollup deal
marketing  automation  saas  software  acquisition  Q2  2016  news  rollup  maturity  cmo  2cdo  2csra  cco  sochap 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
22 Gmail Plugins That All Content Marketers Need to Know About
Useful list of #productivity plugins for Gmail; helps senders & receivers of #email
gmail  list  plugin  productivity  tool  software  guide  content  marketing  2015  Q2  2execguide 
april 2016 by csrollyson
DAS DEAD BRAND
[commented] Riffs on @VW #dieselgate and its impact on the brand
vw  scandal  pointofview  brand  snafu  2016  diesel  software  engineering  emission  cheat  Speculation  csrblogcomment  2sbs  trust  executivesochap  cco  2cdo  cmo  2snr 
april 2016 by csrollyson
ITA
Directory of Midwest #IoT firms; best slide categorizes them #kudos
IoT  chicago  directory  hightech  manufacturing  connected  car  professional  services  firm  software  economy  2ghcj  2csra 
april 2016 by csrollyson
How Attackers Gain Access to WordPress Sites - Wordfence
MUSTread if you host #WordPress instances/sites: Attacker stats + how-to checklist for keeping secure
wordpress  security  survey  Statistics  q1  2016  howto  guide  plugin  bruteforce  blog  software  platform  website  malware  phishing  hack  theme  hosting  exceptional  list  2csra  2execguide  2sbs  2eglii  2snr 
march 2016 by csrollyson
3 Social Media Compliance Tools You Need for a Regulated Business
Basic advice on social tools that help #financialservices, #Healthcare & other regulated firms #banking
Financialservices  guide  software  social  content  management  media  compliance  presence  banking  healthcare 
february 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Why Customer Success Means the End of Salespeople | Brian de Haaff | LinkedIn
[commented]Great example of #customer #experience embedded in firm culture: their CS team not driven by $$ but desire to help
customer  success  experience  example  software  b2b  sales  outcome  exceptional  sochap  csrblogcomment  travel  journey  mission  2016  Q1  cco  cdo  2cdo 
february 2016 by csrollyson
Gainsight | SuccessIndex Quarterly Benchmark Report
Comparison & analysis of SaaS #customer #success performance; metrics should be useful [imminent]
customer  success  report  cloud  analysis  saas  gainsight  2014  reference  software  metrics  sochap  cco 
february 2016 by csrollyson
What Four Recent $1 Billion+ Chicago Startup Exits Taught Me About Hyper-Growth — Medium
[commented] Useful observations on startup growth patterns + report/stats on hypergrowth w 3 #chicago examples #cx
pointofview  analysis  startup  software  chicago  2016  Q1  csrblogcomment  strategy  growth  hightech  restaurant  example  ecommerce  payment  platform 
february 2016 by csrollyson
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016 by csrollyson
Altimeter’s Top Digital Trends for 2016 | Altimeter Group
Riffing on 2016 #socialbusiness & tech trends as social platforms morph to paid models #marketing #cloud
q1  2016  prediction  analysis  social  media  business  enterprise  marketing  cloud  content  advertising  organization  monitoring  management  software  privacy  ethics  analytics  platform 
january 2016 by csrollyson
Android is ousting Windows from its last mobile bastion | InfoWorld
SUPERB: How Microsoft walked away from embedded #supplychain devices; parallel to #Windows #Mobile? #retail
mobile  embedded  software  device  history  analysis  Q1  2016  windows  android  Operating_systems  open  source  google  microsoft  Tizen  supply  chain  inventory  b2b  retail  example  strategy  product  2csra  2ghcj 
january 2016 by csrollyson
The Customer Engagement Model | Nello Franco
Excellent #customer #experience|#success engagement model details phases + interactions
customer  engagement  experience  success  model  howto  enterprise  software  Q1  2015  ROI  journey  cco  strategy  reference  cmo 
january 2016 by csrollyson
Nello Franco | Customer Success Frameworks and Perspectives Based on Real-World Experience
Useful insights + model of 7 layers of #customer #success. Software focus but can be adapted to others
customer  success  enterprise  software  business  model  strategy  Q2  2015  sochap  reference  cco 
january 2016 by csrollyson
Causes Of Churn + remedies | Preact
Software-oriented how-to reduce #customer #churm references life cycle
customer  churn  cloud  software  subscription  howto  presentation  sochap  life  cycle  vendor  retention 
january 2016 by csrollyson
Desktime: Shared Spaces and Coworking Chicago
Book a desk at 25 Chicago cowork spaces for a simple monthly fee; the Orbitz of coworking! #fb
cowork  chicago  website  directory  application  software  tool  mobile  exceptional  2csra 
december 2015 by csrollyson
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