csrollyson + negative   53

You Need to Know the TRUTH About Customer Empathy!
Yes! Implies that many #customer #experience efforts are biased to the positive and asserts that truly effective #CX is based on empathy and honesty [don't fear the negative]. #Agile #digital #ethnography discovers the whole spectrum
customer  experience  touchpoint  csr19  bullsi  empathy  honesty  retail  register  example  emotion  policy  negative  exception 
8 days ago by csrollyson
Earthing For Longevity – Healing From Earth's Electrons | Underground Health Reporter
More indications that the human body suffers in manmade environments, so get outside!
health  earth  negative  ion  barefoot  grass  sand  stone  concrete  nature 
october 2017 by csrollyson
Customer service and marketing: A future united? | MyCustomer
Organization evolution: How #socialmedia is converging #customer #service & #marketing
negative  social  media  customer  service  organization  evolution  2014  experience  complaint  2sbs  2snr 
july 2015 by csrollyson
How to overcome negative social media reviews for events businesses
Great example of conventional social media wisdom for negative reviews
social  media  negative  review  legacy  approach 
july 2015 by csrollyson
6 Tips for Managing Negative Feedback on Social Media - Digital Marketing Services - Opportunity MAX
Conventional #socialmedia wisdom for responding to negative feedback => #experiential is the next wave!
negative  social  media  example  hightech  legacy  best  practice  appliance  2sochap  2sbs 
july 2015 by csrollyson
Gap Tinder marketing campaign backfires - Business Insider
#Gap thrown off #Tinder for creating fake profiles in #SocialMedia marketing campaign
teen  social  network  gap  tinder  media  campaign  Q1  2015  snafu  marketing  negative 
february 2015 by csrollyson
98,000 Hacked Snapchat Photos and Videos Posted Online
Snapchat app, Snapsaved, lets users save snaps, w/o informing anyone; it got hacked
privacy  snapchat  application  hack  q4  2014  snafu  Platform  negative 
october 2014 by csrollyson
Social Media Fail | Social Media Today
USEFUL reminder: #SocialMedia #travel joke fail + post-mortem #fb
social  media  example  humor  joke  airport  travel  facebook  snafu  fail  india  airline  policy  postmortem  2csrollyson  negative 
march 2014 by csrollyson
GM Exec Takes a Stand on Facebook, Then Disappears - Corporate Intelligence - WSJ
WSJ's story on GM exec's Facebook snafu: he defends GM's performance on FB, then deactivates his account. Mentoring gap? #fb
facebook  GM  executive  defense  market  share  q4  2013  loss  bankruptcy  snafu  social  media  business  risk  wsj  2csra  2csrollyson  2cdo  negative 
november 2013 by csrollyson
Yelp Faces Extortion Claims in Cash-for-Ratings Scandal | Digital Trends
ONE2WATCH: Local business lawsuit claims Yelp uses bad reviews to extort advertising business
yelp  review  comment  advertising  conflict  interest  lawsuit  social  business  local  small  extortion  negative 
april 2013 by csrollyson
Burger King’s Big Hack Attack: How to Respond to Anything Fast | LinkedIn
GOODpractice: Brief outline of how to benefit to social media "crises" by planning
fastfood  q1  2013  anonymous  hack  social  media  snafu  howto  crisis  response  negative 
february 2013 by csrollyson
Business Insider
Outrageous treatment of paying airline customer due to mis-seating obese man
Airlines  obesity  story  customer  Service  Snafu  negative 
november 2011 by csrollyson
Bank Of America Just Had The Ultimate Social Media Fail
Prank produced fake Bank of America Google+ Page with very unflattering messaging, suggests BofA was snoozing #fb
social  media  business  prank  snafu  exposé  bank  america  q4  2011  google  plus  government  bailout  ows  2snr  satire  irony  news  Platform  negative  google+ 
november 2011 by csrollyson
from Mercurio, John
Email exchange in which Burston-Marsteller trying to arrange negative story abt Google
blog  reputation  google  facebook  negative  email  integrity  2csrollyson  q2  2011  exposé 
may 2011 by csrollyson
Facebook Busted in Clumsy Smear Attempt on Google - The Daily Beast
Some good facts re: Facebook's secret campaign to attack Google's reputation; PR firms don't learn #li
google  facebook  competition  publicrelations  gaffe  2011  q2  exposé  negative  2csrollyson  professional  service  reputation 
may 2011 by csrollyson
Politicians Caught in the Web in Past Images - NYTimes.com
Several examples of photos of candidates' youthful indiscretions Thx @jdclasica #fb
facebook  social  media  snafu  scandal  politics  2010  congress  president  candidate  election  gaffe  culture  usa  society  2fb  backlash  negative 
november 2010 by csrollyson
Negative Facebook Comments: @#$% Me | .eduGuru
A Facebook Page Admin recounts instance of negative postings; describes fear but begs question "Why the untoward worry"
Facebook  Negative  Comment  Story  Administrator  15caw2  24goodp 
october 2010 by csrollyson
CNN fires veteran editor for Mideast over Tweet
Tweet causes firing of 20yr CNN veteran: unfort. But good 4 learning
twitter  employment  snafu  gaffe  middleeast  politics  negative 
july 2010 by csrollyson
30 ways to lose your job on twitter | ResumeBear Blog
Hysterical what sm peeps say on Twitter; what part of "public" don't you understand? ,^)
twitter  2tw  humor  employment  Jobsearch  snafu  negative 
august 2009 by csrollyson

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