csrollyson + map   97

How to Boost the Power of Your Customer Journey Maps | LinkedIn
How to amp up customer experience with #journey #maps - where most map efforts fail, now you can outperform
customer  experience  journey  map  csr19  linkedin  howto  social  media  ethnography  research 
16 days ago by csrollyson
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
16 days ago by csrollyson
The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
16 days ago by csrollyson
Should Social Media Affect Your Customer Journey Map? - CX Social
Brand-centric: Advocates using #socialmedia as part of #customer #journey #maps BUT doesn't use it to create the model
customer  journey  map  social  media  usecase  2017  Experience  csr19  brand 
16 days ago by csrollyson
How Create a Customer Journey Map, Customer Journey Map Templates
Short and solid how-to guide for researching and creating #customer #journey #maps #CX
customer  journey  map  social  media  experience  csr19  howto  template  tool  research 
16 days ago by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
18 days ago by csrollyson
The Lifecycle of a Washing Machine: Transforming the Customer Experience for a Home Appliance Manufacturer | Doblin
Doblin #customer #experience research for global white goods brand: [conclusions] "#socialmedia #analysis can be used to determine & uncover an incredibly wide range of research questions and help determine and prioritize the most useful next steps."
customer  experience  digital  anthropology  appliance  home  product  washing  machine  2017  social  media  journey  map  brand  doblin  deloitte  bullsi  exceptional  csr19 
19 days ago by csrollyson
What is Customer Journey Mapping? The Complete CX Network Guide | CX Network
Solid high-level post on why to use #customer #journey #maps + how to orchestrate the effort + pitfalls & links #CX
customer  experience  journey  map  value  proposition  approach  reference  persona  brand  enterprise  pitfall  csr19 
23 days ago by csrollyson
How to Pick the Best Customer Journey Analytics Platform for You
Yes, a pitch for their platform but head/shoulders above most other posts. Enterprise viewpoint, uses true analytics to inform #customer #journey #map creation & optimization
customer  experience  journey  map  persona  enterprise  software  platform  vendor  analytics  exceptional  organization  data  marketing  automation  comparison  analysis  reference  bullsi  example  image  IT  csr19 
24 days ago by csrollyson
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
24 days ago by csrollyson
What Is an Empathy Map?
Short & sweet: How to use #customer #empathy #maps + example & tools #CX #journey
customer  journey  service  design  blueprint  empathy  map  example  howto  csr19  digital  analog 
24 days ago by csrollyson
What is a Customer Journey Map? [Free Template Download] | Mightybytes
Excellent step-by-step example/explanation for how @mightybytes created a #customer #journey #map for a new service + tool recommendations #CX
customer  journey  map  example  hosting  service  reference  bullsi  tools  template  image  experience  digital  csr19 
24 days ago by csrollyson
Nine sample customer journey maps – and what we can learn from them | MyCustomer
Useful relatively short how-to create and grow your #customer #journey #map. High-level steps, sound advice & examples from sev. firms #kudos
howto  customer  journey  map  example  reference  image  csr19  experience  persona  advice 
24 days ago by csrollyson
6 Customer Journey Mapping Examples: How UX Pros Do It
Varied post and different approach: 6 UXers offer their experiences, points of view
customer  journey  map  example  pointofview  csr19 
24 days ago by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19 
24 days ago by csrollyson
Customer Journey Map | Service Design Tools
Reference service design site: 3 real analog example #customer #journey #maps + links to storyboards, service blueprints
customer  journey  map  example  service  design  reference  tool  europe 
4 weeks ago by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
4 weeks ago by csrollyson
How to Create an Effective Customer Journey Map [Examples + Template]
Simplistic but still useful explanation of customer #journey #map value proposition and how to create maps + templates #CX
journey  map  customer  experience  service  design  example  value  proposition  reference  template  b2b  b2c  restaurant  realestate  model  howto  marketing  ecommerce  website  blueprint  csr19 
5 weeks ago by csrollyson
The 50 Best Customer Journey Mapping Software Tools – NGDATA
Wide array of #journey #mapping software and collaboration tools spans global vendors & independents #CX
journey  map  customer  experience  software  tool  list  reference  persona  collaboration  csr19 
5 weeks ago by csrollyson
Service Design: Consumer Journey Mapping
Why and how to use #journey #mapping for customer experience improvement #cx + examples #service #design #CX
service  design  customer  experience  journey  map  persona  value  proposition  example  process  transformation  omnichannel  csr19 
5 weeks ago by csrollyson
On no man’s (Is)land: futurities at the border
Paper discusses political, economic & cultural significance of [arbitrary] borders (when borders move, change, separations don't work]
politics  empire  border  map  culture  india  pakistan  bangladesh  punjab  analysis  asia 
6 weeks ago by csrollyson
Refugee | iRevolutions
Example of using a drone to map a refugee camp (following Humanitarium UAV Code of Conduct)
refugee  drone  map  UAV  example  model 
8 weeks ago by csrollyson
ChicagoGangs.org Website
Google Maps mashup shows gang territories and names
Rogerspark  crime  gang  map  tool  reference  chicago  19jam 
9 weeks ago by csrollyson
The epic journey of American voters – Civic Designing – Medium
A design analysis and explanation for low voter turnout: Surprise, the process is broken!
voting  usa  design  example  exceptional  process  analysis  journey  map  persona  politics  county  employment  logistics  moving  government 
october 2017 by csrollyson
Introduction to Empathy Maps
Useful discussion of #empathy #maps and how to use them for #cx
empathy  map  tool  customer  experience  analysis  howto  example  image  design 
april 2017 by csrollyson
Mapping Police Violence
Compares kill rates, crime rates & other data of USA cities
police  violence  activism  Statistics  map  comparison  city  black  crime  white  howto  government  local 
february 2017 by csrollyson
chicago zip code map - Google Search
Simple and useful: ZIP codes, coordinates and major streets
chicago  ZIP  code  map  tool  neighborhood  image  realestate  2csrollyson  2execguide 
september 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
Journey Mapping the Customer Experience: A USA.gov Case Study
Excellent step-by-step description of gov't mapping for 1 persona + good pics, example #UX #CX #kudos
customer  experience  service  design  casestudy  government  journey  map  q3  2015  infographic  2chcuo  exceptional  website  call  center  email  interaction  cco 
september 2015 by csrollyson
Nokia HERE sale tipped: Audi, Daimler and BMW to seal deal soon - SlashGear
AUTOmobile deal: Audi/BMW/Daimler close to buying Nokia #HERE to boost #selfdrive capability
smart  car  selfdriving  here  nokia  audi  bmw  daimler  q3  2015  map  automotive  acquisition  2snr  2ghcj 
july 2015 by csrollyson
Coffee Place Geography
Fun & interesting: map of the retail locations of USA #retail #coffee chains
usa  coffee  retail  chain  map  starbucks  dunkindonuts  timhortons  caribou  2014  q1  comparison  pizza  2csrollyson 
june 2015 by csrollyson
Global cities of the future: An interactive map | McKinsey & Company
Useful interactive map shows data behind urbanization: GUP (Gross Urban Product), population, %elderly +report
economy  city  population  Q2  2012  map  statistics  urbanization  demographics  nation  europe  asia  americas  infographic  analysis  reference  interactive  tool 
february 2015 by csrollyson
Your Mind & Body Are Not Separate. This Chart Explains It All | Collective-Evolution
Interesting but no references: body map purports to show where we store wounds, fears..
body  emotion  wound  map  sadness  grief  anger  fear  sexuality  family 
january 2015 by csrollyson
Mapping the Customer Experience Journey in the Internet AgeWinTheCustomer!
[commented]How the #customer #journey map is showing its age & what to do about it #kudos @flavmartins
customer  experience  csrblogcomment  omni  channel  journey  map  digital  social  media  store  ecommerce  mobile  relationship  sochap 
october 2014 by csrollyson
(7) Wiggle
MUSTsee #cycling route map is a road bike!
cycling  map  infographic  humor  exceptional 
october 2014 by csrollyson
LUMA Partners » Display LUMAscape
Huge cloud of online marketing/advertising vendors, categories
marketing  advertising  value  chain  ecosystem  image  map  vendor  cloud  digital 
august 2014 by csrollyson
Google Launches Droneview in Brazil | UAS VISION
#Google partners w Brazilian firm to launch interactive video-map of #realestate development in #Brazil [links]
drone  video  map  brasil  brazil  google  news  q3  2014  launch 
august 2014 by csrollyson
Radius Around a Point on a Map
Define any point, draw radii around it, use the code anywhere #kudos
map  radius  tool  softward  interactive 
april 2014 by csrollyson
311 Is Only the Beginning: GIS for State and Local - GovLoop - Knowledge Network for Government
Insight: Gov2.0 311 systems & maps visualization as #platforms (like #Facebook); that's the right metaphor!
government  open  data  example  usa  city  miami  Newyorkcity  chicago  sanfrancisco  platform  enterprise  2.0  q1  2014  adoption  map  visualization 
march 2014 by csrollyson
5414.png 7,984×4,781 pixels
Implies that it's based on data; great for silliness
global  world  map  humor  list  2014  q1  superlative 
january 2014 by csrollyson
40 Maps That Will Help You Make Sense of the World «TwistedSifter
FASCINATING: use these maps to marvel at parts of the world, seen thru many lenses #kudos #fb
exceptional  map  world  global  politics  nature  geography  climate  population  Statistics  culture  business  travel  alcohol  coffee  sexuality  oil  economy  water  crime 
september 2013 by csrollyson
Chicago O'Hare Airport ORD Terminal 5 Map
USEFUL: Lists all terminal retail/restaurants—and whether they are before/after security; Terminal 5 has 2 bars before security, where you could meet with a ticketed passenger
bar  ord  ohare  airport  chicago  international  terminal  security  travel  meeting  howto  map  coffee  pub  retail  shop 
july 2013 by csrollyson
History of the Chicago Tech Scene
Nice timeline & history, Web 2.0-present; omits significant Web 1.0 milestones
chicago  hightech  startup  enterprise  timeline  history  image  map 
july 2013 by csrollyson
Revealed: 64 Drone Bases on American Soil | Danger Room | Wired.com
Drones/UAVs on U.S. soil, ostensibly for training, not surveillance
military  airforce  usa  drone  surveillance  training  map  q1  2013 
march 2013 by csrollyson
Nice simple graphic shows the three parts of the brain and explains basic functions of each; great links to more info
brain  primate  species  reptilian  mammalian  evolution  sociology  reference  image  limbic  neocortex  tool  map 
december 2012 by csrollyson
Apple’s $30B Maps | Monday Note
Rightly questions the Apple organization and possible mismanagement of the Maps release
apple  map  fiasco  analysis  stock  executive  management  mobile  application  software  q4  2012 
october 2012 by csrollyson
Why BlackBerry Breakdown Should Worry Arrogant Apple | Wired Business | Wired.com
Warns firms to avoid letting their business strategy trump customer focus: iMaps disaster
apple  ios  blackberry  mobile  strategy  phone  RIM  comparison  adoption  map  debacle  q3  2012 
october 2012 by csrollyson
Tim Cook Apologizes For Apple Maps, Points To Competitive Alternatives | TechCrunch
Admitting that the release of Maps in iOS6 was below expectation.. and apologizing
apple  map  application  ios  q3  2012  apology  timcook  leadership  executive  ceo  2ghcj 
september 2012 by csrollyson
Streets for Cycling
Shows Chicago's hierarchy of recommended bike routes
chicago  interactive  cycling  map  tool 
september 2012 by csrollyson
Chicago Police Department CLEARMAP - Crime Incidents
Awesome service; search any area of the city by crime type, radius, etc.
chicago  police  map  crime  statistics  neighborhood  tool  application  software 
august 2012 by csrollyson
Les vraies cartes de la France - WikiStrike.com
PRICELESS satire of "France seen by [tourists, various nationalities] & French regions" Thx @alison.freebairn #fb
france  culture  tourist  humor  satire  français  francophone  exceptional  map  uk  usa  germany  china  japan  province  wine  fashion 
january 2012 by csrollyson
The Italian Blogosphere | Vincos Blog
2011 graphical social network analysis of Italian blog #ecosystem Grazie Vicenzo! #fb
itly  italia  blog  social  network  analysis  SNA  2011  2snr  image  map  visualization  news  ecosystem 
december 2011 by csrollyson
Encyclopedia of Chicago
Trove of historical facts and photos of Chicago, Illinois USA
chicago  history  photo  timeline  online  reference  map  usa  illinois 
october 2011 by csrollyson
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