csrollyson + management   787

Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
17 days ago by csrollyson
Making a College List: An Admissions Advisor's Guide | Articles | Noodle
Nice detail & process for college #planning - How to make & use a #college #list
plan  bullsi  reference  16ccc  howto  college  list  process  visit  example  management  highschool 
7 weeks ago by csrollyson
(2) LinkedIn
[comment] How to work with mentors while being accountable #leadership
csrblogcomment  entrepreneur  confidence  mentor  accountability  q2  2017  management 
may 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
DBS Bank engages IBM's Watson to transform customer experience | CMO | Enterprise Innovation
Bank's wealth management uses IBM Watson analytics to transform customer experience for wealth management
ibm  watson  2014  bank  wealth  management  case  study  cognitive  computing  artificial  intelligence  customer  experience 
march 2017 by csrollyson
The principles of trust and evolution of trust: PwC
A management consulting view of #trust in #business emphasizes #hightech, #economy
pwc  trust  management  consulting  economy  politics  q1  2017  hightech  security 
march 2017 by csrollyson
The Coming Tech Backlash
[commented] Predicts white collar Luddites will attack hightech for #AI enabled #job #loss within 20 years
hightech  artificial  intelligence  q1  2017  pointofview  job  employment  loss  automation  management  disruption  csrblogcomment 
january 2017 by csrollyson
Edsel - Wikipedia, the free encyclopedia
Old classic automotive case study of product launch failure, poor resesrch, management
marketing  brand  failure  history  automotive  ford  management  advertising  research  product  design  engineering  model  mix  pricing  casestudy  2csra  2csrollyson  2cdo 
september 2016 by csrollyson
Keepin It Simple Consulting | Home
Consultancy that addresses #employee #engagement & #organization #development
employee  engagement  organization  development  vendor  management  consulting  firm  website  cco  sochap  training 
september 2016 by csrollyson
Real-time employee sentiment dashboard | Sigmend
Continuously measures and reports #employee sentiment #experience #engagement
employee  engagement  startup  software  management  empathy  Algorithm  sentiment  sochap  cco 
august 2016 by csrollyson
Tacit knowledge - Wikipedia, the free encyclopedia
Great starter post on tacit knowledge, which is a key focus of #ethnographic #research of #socialmedia
knowledge  management  tacit  reference  explicit  comparison  social  network  experiential  2csra  cco  2sbs  2snr 
july 2016 by csrollyson
How Do I Improve Inventory Tracking and Labor Utilization in the Distribution Center?
Example of keyword jamming w little substance, characteristic of content #marketing writers
content  management  keyword  example  Fail  marketing  163sa 
june 2016 by csrollyson
This free iOS app makes it dead simple to unsubscribe from email blasts | CIO
Mass unsubscribe annoying email: What happens to #trust transgressors #content #marketing
email  management  unsubscribe  application  iphone  ios  q2  2016  automatic  content  marketing  2sbs  2snr  sochap  cmo  2csra  trust 
june 2016 by csrollyson
Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
trendwatching.com | GLOBAL BRAIN
Disruptive global #social trends & ideas for #brands to boost relevance, nod to #outcomes
culture  politics  society  trend  example  consumer  refugee  marketing  product  development  management  innovation  Q2  2016  apparel  cosmetics  startup  kickstarter  2ghcj  brand  pricing  climate  outcome 
may 2016 by csrollyson
Is Employee Development The Most Neglected Management Function? - Forbes
[commented how to go even higher] Too many managers don't tap these gold rules of building strong teams
employee  engagement  experience  csrblogcomment  management  howto  development  q2  2016  pointofview  cco  2cdo  2csra 
may 2016 by csrollyson
Connected Car - BearingPoint
Bearingpoint pitch for its #connectedcar services after brief POV & CSF list
connected  car  pointofview  vendor  busdev  bearingpoint  management  consulting  firm  CSF 
april 2016 by csrollyson
Product management - Wikipedia, the free encyclopedia
Start point for understanding the immense and growing discipline of #product #management
product  management  reference  design  life  cycle  organization  marketing  development  inbound  outbound  strategy 
april 2016 by csrollyson
Social Media Management Tools Overview | TrustRadius
Excellent report/list on #socialmedia #monitoring & management platforms, w use cases
social  media  monitoring  management  platform  list  2015  tool  dashboard  usecase  graphic  report 
april 2016 by csrollyson
B2Bs: Disconnect Between Customer Strategies and Outcomes
Look at these stats: Gallup reveals much #RoomToImprove in #B2B #customer #experience
customer  experience  statistics  q1  2016  consulting  services  vendor  management  howto  approach  cdo  cco  sochap 
march 2016 by csrollyson
3 Social Media Compliance Tools You Need for a Regulated Business
Basic advice on social tools that help #financialservices, #Healthcare & other regulated firms #banking
Financialservices  guide  software  social  content  management  media  compliance  presence  banking  healthcare 
february 2016 by csrollyson
DZee Health Solutions
Algorithm predicts #healthcare costs for people & firms, helps manage costs
healthcare  startup  patient  customer  client  cost  software  application  16cvs  mobile  benchmark  comparison  management  family 
february 2016 by csrollyson
Complete Enterprise Healthcare Solution
Enterprise solution vendor for employee population healthcare cost management
enterprise  healthcare  health  management  1cv6s  population  vendor  platform  prevention  big  data 
february 2016 by csrollyson
The Fall And Rise Of Organizational Community
[commented] #Employee #engagement call to action: Build mission-based open organizations b/c they outperform #trust
employee  engagement  trust  organization  leadership  management  value  proposition  q1  2016  social  layoff  culture  mission  innovation  sochap  cco  csrblogcomment 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Boss Wants Friendly, Relaxed Company Culture In Place By Friday
Funny #employee #engagement satire grounded in some truth at some orgs #kudos @kgkabira
employee  engagement  satire  2016q1  executive  management  culture  humor  cco  human  resources  HR  cdo  2csra 
january 2016 by csrollyson
Empowering Employees: Do Your Rules Beg to be Broken?
#Employee empowerment means breaking the rules in service to mission + the jerk effect #engagement
employee  engagement  empowerment  q1  2016  organization  hiring  jerk  sochap  management  mission 
january 2016 by csrollyson
Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
Lady Geek
Consultancy in female empowerment; creator, The Empathy Global Index
customer  experience  empathy  design  consulting  firm  management  london  sydney  women  hightech  empowerment 
january 2016 by csrollyson
Deeping The Customer Relationship With Social Media
POV & predictions on global demand for business process outsourcing #BPO for #SocialMedia #customer service #CX
customer  Experience  pointofview  2015  q1  adoption  sourcing  business  process  prediction  Global  social  media  network  service  cco  cdo  sochap  management 
january 2016 by csrollyson
Karen Stephenson’s Quantum Theory of Trust
Reference work on social network analysis and measurement, relevant to employee engagement = links
employee  engagement  reference  social  network  analysis  trust  knowledge  management  enterprise  sochap  example  telecom  model 
january 2016 by csrollyson
Altimeter’s Top Digital Trends for 2016 | Altimeter Group
Riffing on 2016 #socialbusiness & tech trends as social platforms morph to paid models #marketing #cloud
q1  2016  prediction  analysis  social  media  business  enterprise  marketing  cloud  content  advertising  organization  monitoring  management  software  privacy  ethics  analytics  platform 
january 2016 by csrollyson
The Pyramid of Employee Engagement
Useful model & brief guide for approaching #employee #engagement
employee  engagement  model  reference  guide  sochap  human  resources  management 
january 2016 by csrollyson
7 Ways to Slow Down Your Perception of Time | Mark's Daily Apple
Great riff on the brain's perception of time, and how to make it work in your favor #fb
time  philosophy  management  howto  work  play  curiosity  routine  brain  hightech  stress  nature  2csrollyson 
december 2015 by csrollyson
About Employee Engagement - Edelman
Nowhere in their list to they address root cause (trust/transparency)
employee  engagement  publicrelations  professional  services  firm  edelman  management 
december 2015 by csrollyson
Account-Based Marketing: Past, Present, and Future
"ABM": A new buzzword for what smart B2Bs have done for years
b2b  b4b  marketing  2015  automation  management  sales 
december 2015 by csrollyson
KPMG Nunwood | Customer Experience Management
Management consultancy for customer experience evolution & transformation
customer  experience  management  consulting  firm  uk  global  transformation  strategy 
december 2015 by csrollyson
Customer-Centricity Goes Beyond Customer Experience Management
Superb: compares "customer experience management" w "#customer #experience transformation" (optimization)
customer  experience  management  centricity  transformation  organization  change  adoption  sochap  reference  cco 
december 2015 by csrollyson
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