csrollyson + howto   1415

First 90 Days in Customer Success Management
One of the best customer success posts I've seen: How to succeed as a new #Customer #success #manager has in-depth guidance, links to more #kudos #CX #enterprise
customer  success  bullsi  howto  plan  manager  SAAS  software  product  sales  marketing  service  pricing  feedback  visit  experience  lifecycle  metrics  churn  engagement  model  KPI  reference 
5 days ago by csrollyson
The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
5 days ago by csrollyson
Customer Complaints: Why Angry Customers Are Good for Business
Solid advice for improving your firm's responses to #customer #complaints by listening, apologizing [mean it], empowering employees; customer feedback is research and post gives some tools to improve. I wouldn't use these; they need to be more personal/indiv. #CX
customer  experience  complaint  howto  response  learning  service  csr19  listening  apology 
10 days ago by csrollyson
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
11 days ago by csrollyson
Journey Mapping to Hypothesis Mapping: Creating Better CX - Heart of the Customer
2 Pitfalls of customer journey mapping: Mistaking #hypothesis maps for #journey #maps + showing hypothesis maps to #customers + how to use them together #CX
journey  hypothesis  map  customer  experience  comparison  howto  csr19  pitfall  process  organization  team  2015  Q4 
18 days ago by csrollyson
Journey Mapping: Start With Your Hypothesis | CustomerThink
Concise comparison of #customer hypothesis and #journey maps, then suggests how to use each to improve #experience #CX. BTW #Agile #Digital #ethnography is very useful in testing #hypothesis #maps
hypothesis  journey  map  customer  experience  howto  example  pitfall  B2B  organization  workshop  team  collaboration  csr19  reference 
18 days ago by csrollyson
UX Mapping Methods Compared: A Cheat Sheet
Superb #CX reference: Compares #Empathy #Journey #Experience #maps and #service #blueprint and describes how each functions
journey  experience  empathy  map  service  design  blueprint  comparison  bullsi  reference  user  customer  howto  example  2019  Q2  image  csr19 
18 days ago by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
19 days ago by csrollyson
How To Cure Plantar Fasciitis | Mark's Daily Apple
Long post on plantar fasciitis and how to cure it permanently--without drugs
howto  plantar  fasciitis  wellness  exercise  workout  injury  chronic  calf  reference 
24 days ago by csrollyson
Rest Postures — MovementREV
How many of these do you know? Superb howto post for increasing your #body's #flexibility through #rest #positions without furniture (humans lived millennia while resting on the ground) #fitness
ancestral  primal  rest  posture  flexibility  example  image  howto  body  workout  stretch  sit  reference 
24 days ago by csrollyson
Movement of the Month! – Rebecca School – Medium
Simple useful example of 2 #primal rest positions, the low #kneel and the high kneel. Use them as alternatives to sitting in chairs or stools; this is how #ancestral people rested! #body #flexibility
paleo  primal  rest  position  high  low  kneel  howto  image  example  exercise  joint  stretch 
24 days ago by csrollyson
Solar Return Chart - Astrodienst Astrowiki
Very useful guidance for interpretation of solar return charts
astrology  reference  solar  return  howto  bullsi  interpretation 
24 days ago by csrollyson
A 5-Point Plan for Improving Employee Engagement
Many firms have backed into #employee #engagement since discovering it's the backbone of #customer #experience. This concise post points to employee-centric qual research as the key
employee  experience  engagement  howto  customer  journey  map  value  proposition  research  persona  model  data  interview  qualitative  bullsi  ethnography 
4 weeks ago by csrollyson
Why Research Could Make or Break Your Journey Mapping Effort
Brilliant: Contrasts hypothesis v. #journey #maps, shows why many maps fail to deliver; they use internal data, NOT customer-centric unstructured data that's focused on JTBD. BTW, #Agile #Digital #Ethnography changes the game in journey research.
journey  map  research  pointofview  qualitative  quantitative  howto  value  proposition  2017  Q3  customer  experience  outcome  jtbd  touchpoint  comparison  bullsi  bullsi2  pitfall  hypothesis 
4 weeks ago by csrollyson
Mapping the Patient Journey: A Case Study
Very useful: How to use and design #patient #experience #journey #maps to put touchpoints into a narrative and identify breakdowns. How to design the map + example #agile #digital #ethnography
healthcare  patient  journey  map  casestudy  bullsi  howto  design  value  proposition  provider  touchpoint  social  media  medical  urology  persona  csr19 
4 weeks ago by csrollyson
How to Use Quantitative and Qualitative Analytics Together
Basic argument and examples for using #quantitative and #qualitative #research together to improve #user #experience #ux
quantitative  qualitative  research  user  experience  example  website  csr19  method  howto 
5 weeks ago by csrollyson
MeasuringU: 3 Ways to Combine Quantitative and Qualitative Research
3 simple #research project designs that use #qualitative and #quantitative methods together. #Agile #Digital #Ethnography uses 2 of them!
qualitative  quantitative  research  example  integration  synthesis  topology  howto  project  csr19 
5 weeks ago by csrollyson
How to Repot Container Plants - FineGardening
Excellent guide to repotting plants and houseplants. Do it outside; it can be a mess!
garden  plant  howto  pot  planter  root  guide  home  house 
5 weeks ago by csrollyson
Top 10 Fasting Mistakes and How to Avoid Them | Mark's Daily Apple
Excellent how-to be successful with intermittent fasting #IF by avoiding common pitfalls. I was sad to see the sales pitch at the end, though :-(
fasting  howto  pitfall  trap  mistake  paleo  primal  workout  psychology  empathy  health  autophagy  HGH  weight  loss  intermittent 
6 weeks ago by csrollyson
5 steps to building a seamless customer experience
Excellent advice for how to use #customer #journey #maps to create value in organizations. Subtleties like common language, mission, more... #kudos #CX #experience
customer  experience  journey  map  howto  management  value  ROI  strategy  organization  change  collaboration  buyin  bullsi  csr19  framework  language  mission  employee  empowerment 
7 weeks ago by csrollyson
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
7 weeks ago by csrollyson
CX Day in government: How we all shape the customer journey | GSA
Quick example of #government #agency GSA adopting #customer #journey #maps within the #GSA and its sister agencies #CX
customer  experience  government  federal  GSA  example  csr19  supplier  journey  map  howto  agency 
7 weeks ago by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
8 weeks ago by csrollyson
How To Find A (Good) Film Producer
Concise how-to helps #filmmakers find the right #producer partner + How to approach candidates #FiveMillionFilm ^cr
howto  producer  advice  19eyz  filmmaker  networking  festival  referral  pointofview  research 
8 weeks ago by csrollyson
How to Use Google Keyword Planner (Actionable Guide)
How to navigate Google Keyword Planner without setting up a campaign
keyword  tool  howto  q1  2019  post  reference  SEO 
8 weeks ago by csrollyson
Ultimate Guide to Customer Experience Mapping: How to Map the CX from Start to Finish – NGDATA
Superb post compares #customer #experience maps to #journey #maps, shows when to use each, then how to build #CX map; BTW #agile #digital #ethnography speeds & improves this process
customer  experience  map  journey  comparison  reference  bullsi  csr19  howto  value  proposition  2017  data  social  media  sales  retail  transaction  example  template  omni  channel  touchpoint  emotion  research  persona  interview  forum  support  call  center  design 
8 weeks ago by csrollyson
STEVEN J. BERGER: The Five Tenets of Courting a Producer | Dear Producer
Concise advice for finding and engaging a #producer for your #independent #film - The gist: Realize you're hiring a creative business partner, do your homework + use a personal approach ^cr
howto  19eyz  producer  film  network  approach  partner  business  distribution  production  advice 
9 weeks ago by csrollyson
How to Find a Producer | Filmmaker Magazine
Nice detail helps #directors and #filmmakers understand the process of finding a #producer and forming a fruitful partnership #kudos ^cr
19eyz  howto  executive  producer  director  filmmaker  research  reference  bullsi  business  partner  network 
9 weeks ago by csrollyson
10 Line Producer Tips That Will Get You On Time and Under Budget
Excellent detail about #line #producer role on #film #shoots - role and function - How to do it right (and wrong ;^)
line  film  production  producer  process  journey  shoot  accounting  project  management  howto  bullsi  exceptional  reference  budget  plan  director  equipment  talent  19eyz 
9 weeks ago by csrollyson
How to Find a Producer for Your Film, TV, or Theater Project
Basic but nice detail of the process of planning for and doing a search for your #executive #producer #film
19eyz  producer  howto  investor  film  bullsi  journey  process  guide  reference 
9 weeks ago by csrollyson
TFC Blog | Documentary DIY fundraising distribution
Bull's eye: DIY #distribution for cause-focused #documentary #films - examples run w #alternative #revenue streams & self-creating audiences w #socialmedia #email #website education sales ^cr
cause  nonprofit  social  media  email  education  sales  kit  DVD  festival  university  conference  website  bullsi  DIY  documentary  independent  film  distribution  finance  investor  production  example  19eyz  howto 
10 weeks ago by csrollyson
Attention, Filmmakers: Your Website Sucks! | IndieWire
Focused on #indie #film websites but hooks into overall marketing & #distribution strategy #kudos
independent  film  marketing  distribution  audience  plan  strategy  website  email  list  gotcha  pitfall  design  reference  exceptional  howto  guide  social  media  goal  personality  user  experience  global  rights  management  19eyz  Business 
10 weeks ago by csrollyson
The Definitive Guide To What Breaks a Fast | Mark's Daily Apple
Might be called "the cheater's guide to #fasting" as Mark reviews readers' common "exceptions" while #IFing (coffee, sweeteners..) #paleo + good links
fasting  HGH  ketosis  autophagy  howto  food  paleo  primal  intermittent  exception  list  reference  drink  coffee  tea  product 
10 weeks ago by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
10 weeks ago by csrollyson
8 Stand-up Meeting Ideas to Try with Your Team | LeanKit
Useful: How to fix dreaded standing team meetings (in person or virtual), drawing lessons from #agile #lean #teams
team  management  meeting  howto  agile  relationship  Q2  2019  kanban  posture  energy 
10 weeks ago by csrollyson
Comment Facebook sélectionne les posts de votre fil d'actualité - BDM
Facebook unveils new user controls & visibility into what goes in your news feed, including visibility into ads (en francais)
facebook  news  feature  function  newsfeed  howto  Q2  2019  social  network 
10 weeks ago by csrollyson
Guide To Autophagy (and 7 Ways To Induce It) | Mark's Daily Apple
Explains autophagy, our bodies’ built-in self-cleaning system, and how to trigger it more often (modern life puts it to sleep) #cancer #dementia #diabetes
autophagy  health  reference  wellness  longevity  howto  value  proposition  fasting  workout  paleo  primal  ancestral  sleep  body  repair  food  Q1  2019 
11 weeks ago by csrollyson
Market Research Methods
Briefly mentions social within context of secondary market research, then discusses surveys, focus groups, interviews, observation, and field trials in the UX sense
marketing  research  quantitative  qualitative  primary  secondary  comparison  howto  csr19  reference  twitter  user  experience  customer 
11 weeks ago by csrollyson
Quantitative Market Research VS Qualitative Market Research
Offers common examples of quant and qual primary marketing research + brief discussion of how each is used
marketing  research  quantitative  qualitative  description  comparison  vendor  firm  howto  csr19  primary 
11 weeks ago by csrollyson
Quantitative vs Qualitative Market Research: Which Method Is Best for You?
Briefly describes quant and qual marketing research, then offers rough guidance for selecting which to conduct, or both
marketing  research  quantitative  qualitative  comparison  vendor  firm  howto  csr19 
11 weeks ago by csrollyson
Top 18 Strategies and Tactics To Get stuff Free or Massive Discounts | Chris Jones Filmmaker Blog
Must-read for #filmmaker #directors: How to ask people for things as a list focuses on practical ways to show your consideration of #investors #vendors #cast - specific advice for communication and interaction #kudos
exceptional  film  movie  producer  filmmaker  howto  relationship  investor  vendor  communication  ego  humility  empathy  interaction  email  consideration  list  bullsi  19eyz  Business 
11 weeks ago by csrollyson
The Independent Film System is Broken (and Some Advice on How to Succeed Anyway)
Questions #film gatekeeper systems like schools, money and celebrity: Suggests going your own way by building reputation and #relationships
filmmaker  howto  example  finance  story  producer  investor  feature  movie  19eyz  advice  bootstrap  reputation  relationship  Business 
11 weeks ago by csrollyson
The Doc Film Money Map 2.0: A guide to tax incentives (USA)
Depending on your #indie #film project, tax incentives can finance a huge chunk of your budget; here's how... #investor #producer
19eyz  documentary  indie  film  tax  incentive  howto  program  ohio  illinois  california  newyork  state  investor  producer  finance  Business 
11 weeks ago by csrollyson
The 7 Dirty Secrets of Film Financing | IndieWire
Gritty + tongue in cheek secrets of #indie #film budgeting and financing from producer POV; some good examples
howto  indie  film  finance  humor  advice  budget  investor  producer  filmmaker  19eyz  example  Business 
12 weeks ago by csrollyson
Learning With Documentary Films: Strategies to Engage Students - Global Learning - Education Week
How to use #documentaries in the classroom for teaching cross-cultural experiences: how and why film screenings can bridge gaps #university #education ^cr
documentary  film  howto  education  classroom  teacher  professor  example  2015  19eyz  screening  learning  teaching  geny  genz  millennial  value  proposition  bullsi  university 
12 weeks ago by csrollyson
Lessons Learned from the 15 Story Beats of My CENTS Kickstarter
SUPERB: In-depth analysis of #kickstarter campaign to finance #indie #film - and the roles of social media and email networks #investor #kudos ^cr
bullsi  investor  kickstarter  howto  lessons  learned  bullsi2  crowdfunding  email  social  media  story  journey  19eyz  finance  example  tactics  strategy  plan  twitter  facebook  hack  Business 
12 weeks ago by csrollyson
Independent Film Investing - Beware!
Published in 2009, so outdated in terms of distribution, but replete with great detail on risks of #indie #film #investing
howto  film  indie  investor  debunk  producer  accounting  finance  control  risk  2009  19eyz  reference  Business 
12 weeks ago by csrollyson
How to Write a 4-Part Film Business Plan That Gets You Funding
Informal narrative style talks through how to write a #film #business #plan
business  plan  howto  film  documentary  short  reference  investor  finance  19eyz 
12 weeks ago by csrollyson
Filmmaking 2.0: Nonprofit Film Financing
How #nonprofits and cause-focused #filmmakers can collaborate on #documentary #film projects #investor #legal
indie  film  documentary  financing  nonprofit  investor  filmmaker  reference  howto  obligation  regulation  fundraising  value  proposition  sponsor  legal  accounting  tax  19eyz  Business 
march 2019 by csrollyson
Every Filmmaking Form You'll Ever Need in 99 Free Templates
Exceptionally useful: a true toolbox of templates/forms for pre-production, production, finance, and post-production #kudos @nofilmschool
19eyz  tools  list  reference  management  film  director  producer  cinematographer  howto  example  template  bullsi 
march 2019 by csrollyson
Film Investors
Useful #indie #film scenario in which producer presents proposal to audience of #investors in Q&A format
producer  investor  indie  film  howto  example  scenario  finance  ROI  distribution  profit  investment  return  bullsi  19eyz  psychology  empathy  Business 
march 2019 by csrollyson
How to Make Money Investing in Independent Film Makers | Finance - Zacks
Tips for first-time #indie #film #investors: How to find talent & derisk your investment
indie  film  investor  howto  producer  19eyz  risk  mitigation  festival  tax  incentive  loan  distribution  school  talent  bullsi  Business 
march 2019 by csrollyson
Personas vs. Jobs-to-Be-Done
Very useful comparison of #JobsToBeDone and #personas for #customer & #user #experience - shows each artifact's strengths/weaknesses + how to use them together #JTBD #CX
jtbd  design  customer  user  experience  csr19  outcome  persona  comparison  service  bullsi  reference  howto 
march 2019 by csrollyson
How to Boost the Power of Your Customer Journey Maps | LinkedIn
How to amp up customer experience with #journey #maps - where most map efforts fail, now you can outperform
customer  experience  journey  map  csr19  linkedin  howto  social  media  ethnography  research 
march 2019 by csrollyson
The Customer Journey Map: Why It’s Essential - CMNTY Blog
Striking: Post on why/how to create #customer #journey #maps is NOT customer-focused. Sadly, this is the rule, not the exception #CX
brand  customer  journey  map  platform  experience  CSR19  howto  tools  value  proposition  example  organization  usecase 
march 2019 by csrollyson
How Create a Customer Journey Map, Customer Journey Map Templates
Short and solid how-to guide for researching and creating #customer #journey #maps #CX
customer  journey  map  social  media  experience  csr19  howto  template  tool  research 
march 2019 by csrollyson
Visual Guide to Customer Journey Mapping Process
Good detail of analog trad process of #customer #journey #mapping + compares journey maps to #service #blueprint experience maps, others #CX #research
service  design  customer  user  research  journey  map  howto  guide  blueprint  comparison  experience  process  marketing  automation  value  proposition  csr19 
march 2019 by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
Research Methods - This Is Service Design Methods [Book]
Superb outline of service design research methods: The best summary of #ethnographic #research of #digital #social I've seen #CX #customer #experience
ethnography  course  description  bullsi  reference  digital  service  design  howto  csr19 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
How to Put Customer Research to Work
Details issues around #customer #journey #maps & #personas; asserts that most are one-offs & various versions proliferate & recommends using a central repository (theirs ;^). #marketing #cx #ux silos
customer  user  experience  journey  map  persona  enterprise  software  application  howto  csr19  image  organization  marketing 
february 2019 by csrollyson
What Is an Empathy Map?
Short & sweet: How to use #customer #empathy #maps + example & tools #CX #journey
customer  journey  service  design  blueprint  empathy  map  example  howto  csr19  digital  analog 
february 2019 by csrollyson
Nine sample customer journey maps – and what we can learn from them | MyCustomer
Useful relatively short how-to create and grow your #customer #journey #map. High-level steps, sound advice & examples from sev. firms #kudos
howto  customer  journey  map  example  reference  image  csr19  experience  persona  advice 
february 2019 by csrollyson
How to Conduct Research for Customer Journey Mapping
Exceptional how-to guide for conducting qualitative customer experience research, supplemented with quantitative + links #journey #map #CX
customer  experience  journey  map  research  method  comparison  qualitative  quantitative  survey  interview  social  sentiment  analysis  howto  reference  exceptional  field  study  analytics  csr19  bullsi 
february 2019 by csrollyson
How to create a customer journey map | MyCustomer
Solid all around: Why and how to build a #customer #journey #map + supporting artifacts #service #design #CX
customer  journey  map  howto  service  design  blueprint  stakeholder  q3  2018  value  proposition  collaboration  research  ethnography  social  media  interview 
february 2019 by csrollyson
How to Create an Effective Customer Journey Map [Examples + Template]
Simplistic but still useful explanation of customer #journey #map value proposition and how to create maps + templates #CX
journey  map  customer  experience  service  design  example  value  proposition  reference  template  b2b  b2c  restaurant  realestate  model  howto  marketing  ecommerce  website  blueprint  csr19 
february 2019 by csrollyson
Top 5 Skills to Kickstart Your Data Analytics Career and How to Build Them |
Simple list of #datascience skills w explanations + links to online courses to acquire them
data  science  career  skill  course  online  howto  role  plan  analytics  big  business  technical  csr19 
february 2019 by csrollyson
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