csrollyson + hospital   160

On the Road - Inova Fair Oaks Hospital - The Beryl Institute - Improving the Patient Experience
Inspiring #casestudy of a #patient #experience #journey initiative at a Virginia #hospital + example #service #design artifacts #healthcare #cx
patient  customer  experience  journey  map  example  casestudy  hospital  virginia  emergency  hall  collaboration  reflection  healthcare  service  design  csr19 
april 2019 by csrollyson
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
april 2019 by csrollyson
Forced Resignations at NCH Healthcare System Expose Medicine’s Dark Side | David Johnson, 4sighthealth
Example of reactionary medical association squelching a #customer #experience innovation pilot in a Florida #hospital system #healthcare #kudos @4sighthealth
healthcare  hospital  putsch  florida  analysis  pointofview  hospitalist  pilot  Q1  2019 
february 2019 by csrollyson
Paying for CAR-T Treatment - The Myeloma Crowd
Useful detail that describes delays in insurance reimbursement for CAR-T
cartcell  insurance  example  reimbursement  hospital  atc  sh4  bullsi  18sbx  dlbcl  medicare  medicaid  payer 
february 2019 by csrollyson
The October Man - Wikipedia
Guilt-ridden man struggles with believing in his own goodness, supported by a true love while being hounded by police
uk  noir  exceptional  murder  train  brain  hospital  love  boarding  house  london 
february 2019 by csrollyson
decisions – getting closer and UCSF second opinion – Chemo log
Very detailed post on patient's cancer treatment decisions: here, CAR-T as second line vs. HDC/ASCT
patient  sh1  bullsi  dlbcl  ws1  chemotherapy  2ndline  3rdline  18sbx  insurance  hospital  ATC  sh4  bullsi2 
january 2019 by csrollyson
Non-Hodgkin’s lymphoma survivor: CAR T-cell therapy clinical trial put me in remission | MD Anderson Cancer Center
CAR-T-cell survivor briefly describes Emily Dumer's journey; interesting: after failure of chemo and a transplant at ATC, *local* doctor informs her about CAR-T
bullsi2  hospital  ATC  patient  story  cartcell  clinical  trial  2015  sh1  ws3  ws1  ws2  chemotherapy  transplant  DLBCL  RCHOP  ASCT  bullsi  18sbx 
january 2019 by csrollyson
For-Profit vs. Not-for-Profit: Two Paths, Same Outcome
How #employee #engagement compares for #nonprofit and for-profit hospitals: nonprofits' managers seen as #caring more
employee  engagement  nonprofit  profit  comparison  2002  hospital  Statistics  survey  reference  analysis  management  caring 
february 2018 by csrollyson
Evanston, Illinois - Wikipedia
Fascinating history of the development of Evanston & politics
illinois  evanston  Rogerspark  history  politics  economy  northwestern  university  hospital 
march 2017 by csrollyson
Cops Pepper-Spray Girl Who Fell Off Bike - The Daily Beast
Disturbing: As reported, looks like flagrant #police #abuse - Let's get all the facts
police  usa  2016  cycling  accident  medical  hospital  maryland  girl  teen  abuse  2ghcj 
september 2016 by csrollyson
Articles | AFP
Not a pretty picture: #HCI/human factors meets #security & systems/policies very hard to use
human  centered  design  security  interview  password  fsi  engineering  social  media  Q3  2016  organization  change  I.T.  policy  hospital  example  workaround  2ghcj  2csrollyson  2snr  2cdo  cco  behavior  economics 
august 2016 by csrollyson
On how terrible life might be after antibiotics
[commented] Call for leadership in #healthcare on #antibiotics overuse #kudos @griffinrmyers
medicine  infection  antibiotic  pointofview  q1  2016  csrblogcomment  climate  change  tragedy  commons  economy  psychology  hospital  healthcare  globalization  2ghcj  2cco  2sbs  2csra  2csrollyson 
march 2016 by csrollyson
Social Media & Healthcare Marketing Guidelines | Sprout Social
Clearly outlines what constitutes HIPAA/PHIPA & PHI; some examples of violations & how-tos
social  media  policy  risk  healthcare  provider  hospital  patient  hipaa  phipa  phi  Q3  2015  example  violation  how-to 
january 2016 by csrollyson
Lessons Learned: Leaders Stepping Out to Transform Health and Health Care
#Healthcare providers look outside their walls, partner w community orgs to solve root causes of poor health
healthcare  community  reform  example  provider  association  hospital  health  patient  1cv6s 
january 2016 by csrollyson
Going Beyond Clinical Walls: Solving Complex Problems
How a hospital engaged the community to identify/engage substance abuse patients proactively
case  study  community  hospital  provider  physician  engagement  minnesota  casestudy  alcohol  mental  health  rural  drug  substance  abuse  1cv6s 
january 2016 by csrollyson
Welcome to the Medical Neighborhood | CVSHealth.com
CVS joins USA-wide alliance to boost coordination of #healthcare among physicians hospitals pharmacy & more
healthcare  collaboration  2014  usa  provider  retail  pharmacy  hospital  social  government  community  1cv6s 
january 2016 by csrollyson
Hospitals Are Mining Patients' Credit Card Data to Predict Who Will Get Sick - Businessweek
#Healthcare providers use #BigData to predict need for care, ability to pay & adherence to care
credit  card  data  hospital  provider  q3  2014  big  healthcare  prediction  medicine  behavior  readmission  patient 
april 2015 by csrollyson
Why Hospitals Want Your Credit Report - WSJ
Gray area: Hospitals aim to predict non-payment, sometimes before treatment, using credit score
patient  pay  hospital  credit  card  report  prediction  q1  2008  privacy  healthcare  provider 
april 2015 by csrollyson
Was Joan Rivers' Death Avoidable? | LinkedIn
Avoidable medical errors #3 cause of death in U.S.+call to action to use medical checklists (app-enabled)
medicine  surgery  checklist  error  hospital  healthcare  process  routine  management  q3  2014  pointofview 
september 2014 by csrollyson
What Google search reveals about families | Dayton Children's Hospital Blog
Great example of doctor being relevant and curious, focused on his practice area
physician  14nm  tq14  blog  parent  social  media  search  family  children  hospital  example 
june 2014 by csrollyson
Social Media in Health Care
This strategy still visible on their website in 2014
competitor  hospital  healthcare  provider  strategy  social  media  2010  patient  presentation  tq14  14nm 
may 2014 by csrollyson
Childrens Hospital of Boston: A Successful Hospital Social Media Example | Ignite Social Media
Review of Boston Children's Hospital use of Facebook, Twitter and YouTube to engage stakeholders
hospital  children  example  review  analysis  facebook  twitter  youtube  boston  competitor  tq14  14nm  Platform 
may 2014 by csrollyson
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