csrollyson + healthcare   748

On the Road - Inova Fair Oaks Hospital - The Beryl Institute - Improving the Patient Experience
Inspiring #casestudy of a #patient #experience #journey initiative at a Virginia #hospital + example #service #design artifacts #healthcare #cx
patient  customer  experience  journey  map  example  casestudy  hospital  virginia  emergency  hall  collaboration  reflection  healthcare  service  design  csr19 
yesterday by csrollyson
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
6 days ago by csrollyson
5 Questions with Health Care Without Harm - Emerson Collective
#Healthcare without Harm uses #data #analytics to guide curtailment of #hospitals' impact on #climate #change
healthcare  usa  industry  environment  climate  change  toxin  incinerator  gas  harm  data  analytics 
11 days ago by csrollyson
Patient Experience Study | GE Healthcare & Prophet
Survey of US #healthcare patients & providers reveals grim #patient #experience: providers think they're doing okay, but patients disagree. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
patient  experience  healthcare  usa  survey  marketing  research  report  Statistics  2016  customer  csr19 
12 days ago by csrollyson
Better patient experience hinges on improving financial journey
From the Duh Dept: To improve #patient #experience, transform #financial experience, transparency. BTW, firms can improve studies with #agile #digital #ethnography (it's more patient-centric ;^) #CX
healthcare  usa  patient  experience  finance  insurance  payer  stream  2018  survey  customer  Research 
12 days ago by csrollyson
Journey mapping as a tool to transform patient experience | AMS Insights
Example: legacy qualitative market research relies on few participants for interviews, diary studies & surveys: #agile #digital #ethnography improves research design by evaluating much more patient experiences
patient  customer  experience  marketing  survey  dairy  interview  traditional  healthcare  research  primary  journey  map  qualitative  knee  surgery 
12 days ago by csrollyson
Are sexual abuse victims being diagnosed with a mental disorder they don't have? | Life and style | The Guardian
How the psychiatric establishment and healthcare systems misdiagnose and stigmatize incest survivors and roadblock their healing: the damning label of disgnoses. In psychiatry it is common to take years to get an accurate diagnosis.
sexuality  abuse  psychiatry  psychology  mental  health  borderline  personality  disorder  ptsd  trauma  diagnosis  healthcare  insurance  stigma  incest  stereotype  women  19eyz  treatment  children 
27 days ago by csrollyson
Health Online 2013 | Pew Research Center
Long in the tooth but useful; most findings have likely increased as online/digital adoption deepens
2013  healthcare  online  behavior  research  patient  customer  Experience 
4 weeks ago by csrollyson
The New Face of Audience Journey Mapping in Healthcare - Forum for Healthcare Strategists
POV espouses using "brand journalism" to reach consumers earlier in their decision journeys; cites 83% [all] customers access digital/web late in their journeys; 33% healthcare patients self-diagnose online
healthcare  marketing  customer  patient  experience  pointofview  journey  content  q3  2018 
4 weeks ago by csrollyson
Forced Resignations at NCH Healthcare System Expose Medicine’s Dark Side | David Johnson, 4sighthealth
Example of reactionary medical association squelching a #customer #experience innovation pilot in a Florida #hospital system #healthcare #kudos @4sighthealth
healthcare  hospital  putsch  florida  analysis  pointofview  hospitalist  pilot  Q1  2019 
10 weeks ago by csrollyson
Corbella: Boy’s life at risk simply because he lives in Alberta | Calgary Herald
Political fight to have CAR-T for boy in Alberta, which doesn't pay for care in other provinces (CAR-T trial in Toronto)
cartcell  canada  alberta  province  healthcare  insurance  clinical  trial  politics  q3  2018  toronto  18sbx  NHL  SH2 
10 weeks ago by csrollyson
Jane Addams Senior Caucus
Advocacy org focusing on seniors housing healthcare economy. “housing is a human right”
senior  boomer  elderly  advocacy  organization  nonprofit  usa  chicago  politics  19jam  housing  equality  healthcare  justice  rent  control 
12 weeks ago by csrollyson
Food apartheid: the root of the problem with America's groceries | Society | The Guardian
Great background on "food apartheid," which denotes the food/pharma/healthcare system that keeps blacks poor, ignorant, overweight and unhealthy
food  desert  apartheid  reference  politics  economy  government  black  community  activism  system  health  fastfood  diabetes  obesity  race  white  farm  geny  pharma  healthcare  cooktohealth 
november 2018 by csrollyson
BREAKING - CMS Misdirection: Two Troubling Decisions Damage Market Competitiveness, Does One Reversal Help?
How #pharma #drug prices are ballooning—and overwhelming *entire* state budgets: Massachusetts' example #healthcare
pharma  medicaid  massachusetts  example  price  q3  2018  pointofview  analysis  healthcare  use 
july 2018 by csrollyson
LupusCA + Patientslikeme
New partnership b/t PatientsLikeMe and LupusCA - #digitalme
collaboration  healthcare  lupus  partnership  medical  community  patient 
july 2018 by csrollyson
About Us – Chicago Family Health
Community Health provider serving several Chicago South Side neighborhoods
chicago  community  healthcare  drivetotrust  websitenonprofit  church  south  pullman  roseland  lawn 
may 2018 by csrollyson
Life is too precious to worry about death - The only end of age
Ehrenreich proposes resisting death less vehemently and lessening life-prolonging medical treatments
death  usa  review  book  philosophy  aging  healthcare  religion  pointofview  2018  medical 
april 2018 by csrollyson
Food makers told to cut calories by 20% by 2024 | Society | The Guardian
The UK's National Health Service calculates that #bigfood costs it £4.5 billion and causes 35,000 premature deaths, issues ultimatum
uk  public  health  healthcare  government  crisis  calorie  diet  big  food  Statistics  cooktohealth 
april 2018 by csrollyson
A Chicago cop’s daughter’s suicide sets family on mission | Feature | Chicago Reader
Story of teen's depression and suicide on Chicago's southwest side; Now parents' mission is to #endthestigma of #mental #illness #suicide
suicide  teen  daughter  chicago  police  2017  bully  junior  highschool  gun  mental  illness  depression  nami  psychiatrist  healthcare  social  worker  psychologist  casestudy  family  father  mother  stigma 
march 2018 by csrollyson
When Criminalizing The Poor Goes High-Tech - CityLab
New digital control systems for welfare benefits suffer poor design, result in tragedy while they try to boost efficiency
poverty  homeless  book  analysis  digital  control  system  welfare  benefit  healthcare  story  example  usa  accessibility  q1  2018  history  poor  inequality  bias  racism  drivetotrust  sustdev  commhealth 
february 2018 by csrollyson
Medical Alley Association
Empowers healthcare/pharma/device startups in Twin Cities region
minnesota  minneapolis  healthcare  medical  advocacy  nonprofit  research  startup  VCs.angels 
january 2018 by csrollyson
Rushika Fernandopulle of Iora Health (Tales from the Trenches)
Inspiring: how Iora Health cares for patients, how its non fee-for-service model is revolutionary
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  provider  clinic  trust  patient  care  model  massachusetts  startup  2017  Q3 
december 2017 by csrollyson
Tales from the Trenches: Pete Kadens, CEO of Green Thumb Industries
Behind the scenes at a prominent cannabis startup; it's like pharma in many ways, but more disruptive
matterchi  ceo  talesofthetrenches  founder  interview  healthcare  cannabis  pharma  startup  2017  Q4 
december 2017 by csrollyson
Crony Capitalism Has Consequences
Discusses #pharma's successful corruption of US lawmaking + The difference b/t pro-business and pro-market
pointofview  pharma  government  corruption  q4  2017  opioid  addiction  lobbying  washington  dc  healthcare  usa  economy 
october 2017 by csrollyson
Trump scraps Obamacare subsidies in surprise late-night announcement | US news | The Guardian
Trump continues to chip away at Affordable Care Act but there's no replacement. How is this serving those in need?
healthcare  insurance  usa  trump  obamacare  Q4  2017  subsidy  california  Newyork  lawsuit 
october 2017 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
Bernie Sanders unveils universal healthcare bill: 'We will win this struggle' | US news | The Guardian
Sanders opening a dialog for universal #Healthcare. current one third HC cost is admin, that's a huge pot to dip into
healthcare  insurance  obamacare  medicare  legislation  usa 
september 2017 by csrollyson
Medicaid recipients in Illinois tough to track - In Other News - Crain's Chicago Business
Excellent analysis of #Illinois #Medicaid operational issues: many Patients don't want care or are hard to find
illinois  healthcare  insurance  payer  medicaid  Statistics  q3  2017  report  exceptional  finance  patient  privacy  aids 
july 2017 by csrollyson
Aging in place - Wikipedia
Useful start point to one of the key life issues of our era
healthcare  wellness  mental  health  elder  usa  europe  japan  china  house  home  assistance  reference  lifestyle 
may 2017 by csrollyson
Safety and feasibility of fasting in combination with platinum-based chemotherapy. - PubMed - NCBI
Short-term starvation prior to chemotherapy administration protects mice against toxicity. We undertook dose-escalation of fasting prior to platinum-based chemotherapy to determine safety and feasibility in cancer patients.
cancer  chemotherapy  study  research  q2  2016  fasting  government  medicine  healthcare 
may 2017 by csrollyson
Q&A: Transcript: Interview with Donald Trump | The Economist
Must read: #TheEconomist interview of President Trump on his economic policies
usa  trump  president  economy  politics  policy  interview  q2  2017  healthcare  trade  immigration  nafta  china  mexico  canada  deficit 
may 2017 by csrollyson
What does it take to be a chief customer officer?
Emphasizes "the human touch" and using automation to enhance experience & having a global enterprise view
cco  customer  experience  executive  career  insurance  healthcare  payer  medical  global  international  human  automation  artificial  intelligence  service  collaboration  enterprise 
april 2017 by csrollyson
The Conversation Placebo - The New York Times
Talking to a doctor lessons pain for large portions of patients [several studies linked] #healthcare #medicine
medicine  conversation  physician  patient  study  research  q1  2017  placebo  ethics  healthcare 
march 2017 by csrollyson
Women's Health
Online community & forums with a mission to empower women through their health
women  health  medicine  forum  bullsi  empowerment  mission  healthcare 
november 2016 by csrollyson
AIMS Center | Advancing Integrated Mental Health Solutions in Integrated Care
CC Model embeds mental health care mgr in general practices, consults w consultant & psychiatrist remotely
mental  health  collaborative  care  pcp  medicine  integrated  aca  illness  mkr  psychiatry  population  healthcare 
october 2016 by csrollyson
Keeping Loved Ones In The Loop During Cancer Treatment
How a private blog for updating family/friends on loved ones' health status turned into a major business
casestudy  healthcare  family  friend  social  network  medicine  community  privacy  2008  Q2  physician  patient  consumer  cancer  status 
june 2016 by csrollyson
The 'significant impact' of digital tools on health care | Devex
How #healthcare providers are using #digital to connect with #patients, improve outcomes
digital  healthcare  patient  provider  video  pointofview  q2  2016  medicine 
june 2016 by csrollyson
Sandbox Industries
Pioneering #healthcare #medicine #lifescience incubator
healthcare  life  science  incubator  westloop  startup  entrepreneur  VCs.angels  enterprise  2csra 
june 2016 by csrollyson
Society for Participatory Medicine
Epicenter of global #participatory #medicine movement in #healthcare
medicine  healthcare  patient  physician  provider  movement  participation  cco  2cdo  2csra 
may 2016 by csrollyson
The Salzburg Statement on Shared Decision Making | e-Patients.net
MUSTsee: Declaration of #patient #rights in #participatory #medicine #SalzburgStatement
healthcare  patient  physician  provider  collaboration  declaration  participation  medicine  social  media  europe 
may 2016 by csrollyson
ACOR.org - Association of Cancer Online Resources
Online collaborative community for #cancer patients and families
medicine  social  media  network  patient  cancer  healthcare  forum  community  collaboration 
may 2016 by csrollyson
The Gig Economy Is Powered by Old People - Bloomberg View
New way of analyzing surveys reveals #boomers a major factor in gig economy, #obamacare link
employment  q2  2016  analysis  study  research  usa  free  agency  freelance  gig  economy  boomer  geny  government  survey  2ghcj  Statistics  comparison  healthcare  obamacare  affordable  care  act  2csra  2cdo  2sbs 
may 2016 by csrollyson
Trump and the Lord’s Work - The New York Times
USA politics reflects the global lack of leadership & ensuing frustration; We can embrace the Knowledge Economy creatively
usa  politics  republican  pointofview  economy  transformation  disruption  sochap  collaboration  policy  healthcare  trade  innovation  2ghcj  2sbs 
may 2016 by csrollyson
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