csrollyson + governance   28

6 Ways to Make Sure Your Journey Maps Improve Customer Experience
After your #journey #map - How to herd the cats and put it into practice to improve #customer #experience across touchpoint #trust #CX #design
customer  experience  journey  map  change  management  trust  stakeholder  governance  measurement  touchpoint  csr19 
april 2019 by csrollyson
Congress opens second investigation into USA Gymnastics sex abuse scandal
The most heinous #sex #abuse scandal: #Olympic #doctor consistently abused 100s of athletes for 20+ years while officials ignored complaints
usa  gymnastics  olympics  team  sexuality  abuse  physician  michigan  state  university  organization  governance  Q1  2018 
february 2018 by csrollyson
Uber's Use of Wickr Raises Questions About Ephemeral Messaging Apps | WIRED
Ephemeral messaging apps and legal governance, since their data, like #snapchat, disappears, unavailable for discovery
waymo  uber  lawsuit  Q4  2017  application  wickr  ephemeral  disappearing  data  discovery  law  governance  trade  secret 
december 2017 by csrollyson
The battle to bring your own app - CIO
Useful primer on #BYOA (Bring Your Own Application), totally enabled by #cloud
BYOA  CIO  q1  2015  consumerization  enterprise  cloud  IT  policy  governance  security  productivity  2csra  2snr  2sbs 
december 2015 by csrollyson
Disaster Theory for Techies | iRevolutions
BRILLIANT: Shows "natural disaster" as misnomer: human systems cause loss of life, not nature #kudos @patrickmeier #fb
exceptional  disaster  natural  social  management  governance  community  strategy  analysis  debunk  history  portugal  lisbon  earthquake  europe  2ghcj 
february 2015 by csrollyson
EU Commission pushes to dilute U.S. Internet influence | Article | Technology | Reuters.com
Europe commissioner pushes more collaborative approach to Internet governance away from USA influence
internet  governance  europe  usa  shift  surveillance  blowback  icann  control  collaboration  2ghcj  Q1  2014 
february 2014 by csrollyson
Edward Snowden, after months of NSA revelations, says his mission’s accomplished - The Washington Post
MUSTread Moscow interview w Edw. Snowden | Events leading to his decision | Although not pretty, it's a convo we need to have as we digitize #fb
snowden  nsa  surveillance  interview  q4  2013  government  usa  spy  agency  whistleblower  hightech  backlash  brazil  germany  timeline  reflection  governance  exceptional  2ghcj 
december 2013 by csrollyson
Mobility disruption: A CIO perspective | McKinsey & Company
Useful summary of enterprise mobile adoption: brief treatment of 4 opportunities + 3 challenges
i.t.  mobile  enterprise  adoption  valueprop  strategy  howto  CIO  security  governance  cost  Q3  2012  mckinsey  foundation  cdo  digital 
may 2013 by csrollyson
Hewlett-Packard, Autonomy and 'Rules of the Garage' | LinkedIn
RARE reading juxtaposes HP's assertion of Autonomy fraud w HP's own Rules of the Garage
HP  analysis  Autonomy  core  competency  principles  governance  executive  acquisition  q4  2012  CEO  hightech  siliconvalley  exceptional 
november 2012 by csrollyson
Icelanders approve their crowdsourced constitution — European technology news
MUSTread: Iceland pioneers using social business for new constitution; note integration of crowdsourcing & legislature #fb
crowdsourcing  Iceland  politics  governance  2012  constitution  twitter  facebook  legislature  representative  democracy  example  casestudy  2ghcj  2csrollyson 
october 2012 by csrollyson
Chris Boudreaux on Social Media Governance
Nice graphic showing social business adoption & ROI maturity @cboudreaux
Social  Media  policy  governance  tool  survey  adoption  2csrollyson 
january 2010 by csrollyson

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