csrollyson + fast   5

How Shake Shack Leads The Better Burger Revolution | Fast Company | Business + Innovation
How Shake Shack leads w #customer #experience; helping customers to feel good; breaking the "customer-provider" barrier
restaurant  luxury  fast  casual  concept  Newyorkcity  usa  innovation  local  sustainable  beef  supply  chain  cco  customer  experience  disruption  2cdo  2csra  2snroadmap  casestudy 
september 2015 by csrollyson
On the menu: universal lessons about the restaurant business - The Globe and Mail
Restaurant entrepreneur/founder of Honk Kong chain reflects on his business, lessons learnt
restaurant  hongkong  chain  investor  chinese  fast  casual  niche  canada  wait  list  gourmet  chef  foodie  backlash  operation  lesson  learned  post  mortem  china  14cdc 
march 2014 by csrollyson
Free Wi-Fi: Should Retailers Offer It to Customers? CIO.com
Vintage 2008 but good discussion of wifi valueprop for restaurants, airports, hotls, retail
CIO  restaurant  fastfood  fast  casual  cafe  starbucks  panera  mcdonalds  borders  business  model  customer  loyality  valueprop  wifi  hotspot  2008  cowork  mobile  bbcc 
november 2012 by csrollyson

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