csrollyson + experiential   56

How to Prepare for an Urban Bike Commute – in the Real World
Great all-around how-to post covers the practicalities and emotions of [urban] bike commuting
cycling  commute  howto  experiential  value  proposition  emotion  bullsi  17bern  altrans 
january 2018 by csrollyson
Founders' Stories — Chicago Founders TV
Brilliant interviews in which Pat Ryan takes us behind the scenes w founders of successful startups, both work and personal sides
chicago  hightech  story  ceo  founder  howto  experiential  video  interview  family  psychology 
december 2017 by csrollyson
Customer Success: An Experiential Social Media Business Application - YouTube
Short video on how experiential #socialmedia can make #customer #success more, er, successful
customer  success  experiential  social  media  video  pitfall  brand  ethos  empathy  reference 
october 2017 by csrollyson
Great context: How College Visits Make Your College Decisions Easier ^cr
Nice experiential context for explaining the value of #college #visits
16ccc  visit  bullsi  twt  college  plan  experiential  high  school 
august 2017 by csrollyson
Commentary: True or false, Trump’s tweets beat the media at its own game | Reuters
How #Trump has disintermediated #media & #journalism with #twitter #experiential #socialmedia
trump  social  media  twitter  journalism  politics  president  2ghcj  experiential 
december 2016 by csrollyson
I Found a Therapy Chat Room and Started Talking with Strangers
Example of meaningful conversations online, by a skeptic #trust #experiential
experiential  social  media  forum  example  Q4  2016  experience  australia  chat  sochap  2csra  2csrollyson  2snr 
october 2016 by csrollyson
Pinboard: Frequently Asked Questions
Fantastic example of #experiential ethos, avoids marketing/posturing; serious w tongue in cheek Kudos @pinboard
experiential  example  transparency  authenticity  FAQ  customer  experience  exceptional  help  howto  social  bookmarking  website 
september 2016 by csrollyson
Tacit knowledge - Wikipedia, the free encyclopedia
Great starter post on tacit knowledge, which is a key focus of #ethnographic #research of #socialmedia
knowledge  management  tacit  reference  explicit  comparison  social  network  experiential  2csra  cco  2sbs  2snr 
july 2016 by csrollyson
Active listening - Wikipedia, the free encyclopedia
Active listening, a key part of developing trust & relationships; #experiential applies it to #socialmedia
experiential  active  listening  relationship  communication  reference  trust  howto  social  body  language  caring 
may 2016 by csrollyson
Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
» ethnography The Sociological Imagination
Diverse blog posts involving ethnography and less formal studies of people
ethnography  reference  blog  pointofview  analysis  reflection  community  sociology  anthropology  experiential 
march 2016 by csrollyson
How Semiotic Ethnography Solved the Riddle: What Do Chronic Pain Patients Want? | RW Connect
Fascinating #semiotic #ethnography analyzes chronic pain patients' pain & home disruption #kudos @marketsemiotics
ethnography  semiotics  example  house  home  analysis  medication  pain  chronic  Q4  2015  art  painting  research  experiential  disruption  healthcare  cco  sochap  2snr  exceptional 
march 2016 by csrollyson
Jobs To Be Done — Medium
Medium's #JTBD articles: great range of perspectives
JTBD  reference  reflection  experiential  sochap  cco 
march 2016 by csrollyson
AIGA | An ethnography primer
Useful summary of #ethnography from a #design perspective
ethnographyc  experiential  research  reference  sochap  cdo  cco  2csra 
march 2016 by csrollyson
Ethnography » Interaction Design Foundation
Excellent reference on ethnography from a maker/creator/designer perspective
ethnography  reference  design  interaction  training  education  cco  2cdo  sochap  experiential 
march 2016 by csrollyson
Obama: The Ultimate SXSW Brand Activation | DigitalNext - AdAge
Reflecting on the power of experiential marketing at SxSW; wish they'd shared more beef on "presidential mktg"
Q1  2016  obama  sxsw  experiential  marketing  event  pointofview  brand  f2f  offline  online  2csra  2snr  2cdo 
march 2016 by csrollyson
The surprisingly small reason for Walmart’s huge problem
[commented] How ignoring #customer #experience drags profit even @walmart - Focus on customers' outcomes to engage #cx
retail  big  data  operations  q1  2016  pointofview  walmart  example  customer  experience  profit  grocery  local  experiential  ethnography  sochap  csrblogcomment 
february 2016 by csrollyson
Gosling
Research lab of Snoop author & prof with useful resources for ethnographic research on physical spaces
experiential  research  office  home  house  social  media  network  profile  behavior  Psychology  2008  ethnography 
february 2016 by csrollyson
My Life After 44 Years In Prison - YouTube
Just released from 44 years in prison, philo riff on what he observes about people, society, the street #kudos
experiential  prison  philosophy  Society  culture  Newyorkcity  street  park  family  food  phone  mobile  2015  exceptional  2ghcj 
december 2015 by csrollyson
Moving from Transaction to Engagement
Useful vision/model for IT transformation: Away from corporate transaction to #SocialBusiness engagement
2011  Q3  experiential  comparison  social  business  IT  engagement  system  enterprise  adoption  model  thought  leadership  vision  2snr  2csra 
november 2015 by csrollyson
Customer Experience Management Using Social Media
Excellent example of an organization evolving in the #digital #social era; @WellsFargo #socialbusiness journey
experiential  social  media  example  bank  Financialservices  q4  2015  interview  wellsfargo  2sbs  2snr  customer  experience  2cdo  2csra 
october 2015 by csrollyson
Ten Ways To Improve The Customer Experience Of Air Travel - Forbes
Horrible #CX flying @united fr Mumbai>NJ + suggests to improve #customer #experience
airline  customer  Experience  Q4  2015  list  india  united  class  food  airport  security  service  experiential  delay  flight  attendant  alienation  travel  2cdo  2ghcj 
october 2015 by csrollyson
101 Customer Service Quotes To Better Your Business
What's your favorite? Rare, truly good quotes on #service and #customer #experience Kudos @skipprichard #fb
customer  experience  cco  2csrollyson  quote  list  social  business  experiential  inspiration  2sbs  2snr  2csra 
october 2015 by csrollyson
Design as Product Strategy: Bringing design thinking to product management to create products people love
INSIGHT into why #design is THE discipline now: It's focused on users, not products, so users feel it and love it
design  presentation  innovation  experiential  user  research  product  management  empathy  process  howto  model  2sochap 
april 2015 by csrollyson
How To Be a More Creative Presenter? Walk Away From Your Desk
Changing your environment gives spontaneity, can make it easier to get breakthrough ideas [examples] #creativity
creativity  starbucks  distraction  productivity  example  research  q1  2015  public  work  experiential 
march 2015 by csrollyson
The Action Design Network
Applies behavioral economics/psych to help users take action in their daily lives
experience  user  experiential  social  media  business  Q1  2015  group  meetup  network  association 
january 2015 by csrollyson
Being of Service: The Bridge to Meaning and Mission in Business | Gideon Rosenblatt | LinkedIn
[commented]Succinctly shows how brands/businesses can be more profitable by putting people first [sev.examples] #kudos
service  experiential  social  media  mission  enterprise  company  example  grocery  usa  family  business  profit  stakeholder  ethos  casestudy  exceptional  csrblogcomment 
august 2014 by csrollyson
U.K. insurers' digital customer experience left wanting - Social Marketing - BizReport
KPMG report finds #customer #experience poor in insurance; bank, utility & ecommerce also lag [links]
experiential  bank  insurance  ecommerce  utility  customer  experience  research  kpmg  q3  2014  UK  digital  cdo 
july 2014 by csrollyson
La Catedrale Café
Charming "infomercially" video highlights Mexican #restaurant #cafe in Chicago's Little Village: florist limo salon partners
restaurant  cafe  littlevillage  chicago  mexico  video  humor  experiential  website  14cdc  cnoc 
july 2014 by csrollyson
Franks Blog Details - Field Marketing & Brand Experience
How-to post on fusing online #SocialMedia with offline activities using gamification
social  media  marketing  experiential  howto  event  content  geosocial  treasure  hunt  game  2gs 
march 2014 by csrollyson
An Experiential Social Media Scavenger Hunt
2011 example of automaker using social media and offline scavenger hunt in USA
automotive  2011  q1  buick  social  media  experiential  game  geosocial  online  offline  twitter  facebook  foursquare  gowalla  places  example  24s  2gs 
march 2014 by csrollyson

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