csrollyson + experience   597

He thought white men were vanishing from TV. I disagreed. So we conducted an experiment. - The Washington Post
Refreshing! => A great example of how imagination becomes "reality" and how intelligent conversation led to new conclusions
gender  race  tv  experience  discussion  advertising  program  divorce  imagination  culture  men  women  diversity  isolation  family  social 
july 2018 by csrollyson
Why Students Hate School Lunches - The New York Times
Why legislating healthy food doesn't work + Reflections on what we must change #school #lunch #obesity
children  teen  cook  tween  school  home  cooking  drivetotrust  comparison  france  usa  japan  meal  eating  experience  fat  relationship  food  culture  lunch  government  legislation  obesity  crisis  cafeteria  health  cooktohealth 
april 2018 by csrollyson
Las Vegas downtown self-driving shuttle review
Reporting on #driverless #autonomous #bus shuttle in #Las Vegas #Transit
autonomous  car  lasvegas  pilot  2017  q4  bus  transit  taxi  customer  experience 
february 2018 by csrollyson
Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
january 2018 by csrollyson
Science Says Fitness Trackers Don't Work. Wear One Anyway | WIRED
Argues that fitness trackers’ poor track record ;^) due to studies’ use of old devices; app designs better plus more sensors make for better UX CX
fitness  tracker  wearable  study  workout  behavior  economics  application  design  research  motivation  example  Q4  2017  software  addiction  user  customer  experience 
december 2017 by csrollyson
Temple Grandin: "The Autistic Brain" - YouTube
Her own story with autism, journey, learnings and wisdom; fascinating and informative
autism  disability  video  brain  science  story  experience  philosophy  illinois  farm  agriculture  family  research 
october 2017 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
Don't be surprised by these hidden college costs | KGW.com
Non-tuition costs that can surprise #college #students & how to minimize their impact
finance  cost  college  list  howto  16ccc  bullsi  plan  experience  social 
august 2017 by csrollyson
Study Breaks Magazine
Useful posts on many aspects of the college experience
college  life  plan  reference  blog  16ccc  experience 
july 2017 by csrollyson
CMOs don't need more tech...
[comment] What #CMOs need more than #martech #CDO #CIO
csrblogcomment  marketing  cmo  hightech  martech  customer  experience  persona  jtbd  vendor  ecosystem  cdo  cio  cco  leadership 
may 2017 by csrollyson
(3) LinkedIn
[commented] How a #CMO pivoted away from fear-based #marketing to #trust-based customer #relationships #cx
csrblogcomment  customer  trust  q2  2017  example  experience  marketing  advertising  cmo 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
[comment] Added this sign: Trust Customers - and showed how and why it increases business
customer  service  experience  employee  support  empathy  loyalty  csrblogcomment  cco 
april 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
#Customer #service perspective on #CX includes a great list of organizational indicators
customer  experience  service  list  bullsi  organization  empathy  loyalty  employee  cco  sochap  drivetotrust 
april 2017 by csrollyson
What does it take to be a chief customer officer?
Emphasizes "the human touch" and using automation to enhance experience & having a global enterprise view
cco  customer  experience  executive  career  insurance  healthcare  payer  medical  global  international  human  automation  artificial  intelligence  service  collaboration  enterprise 
april 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
The King Customer Paradox: The More Empowered, The More We Lose Control
[comment] How firms' competitive efforts to serve customers result in invasive use of data, but few people realize it
csrblogcomment  customer  experience  pointofview  q2  2017  king  queen  amazon  service  Competition  autonomy  surveillance  big  data  analytics 
april 2017 by csrollyson
Introduction to Empathy Maps
Useful discussion of #empathy #maps and how to use them for #cx
empathy  map  tool  customer  experience  analysis  howto  example  image  design 
april 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
Hello, OnStar - Meet Watson - |
Ibm Watson + GM Onstar aim to boost driver customer experience & productivity #analytics
ibm  watson  cognitive  computing  analytics  big  data  automotive  customer  experience  partner  brand  oil  restaurant  driving  car  q4  2016  mobile  music  park  productivity 
march 2017 by csrollyson
DBS Bank engages IBM's Watson to transform customer experience | CMO | Enterprise Innovation
Bank's wealth management uses IBM Watson analytics to transform customer experience for wealth management
ibm  watson  2014  bank  wealth  management  case  study  cognitive  computing  artificial  intelligence  customer  experience 
march 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
Eight Ways to Build Customer Empathy - Heart of the Customer
Short practical advice for helping your #employees develop empathy for #customers #cx
customer  experience  howto  empathy  list  employee  sochap 
october 2016 by csrollyson
How Retail Is Mastering the Omni-Channel Customer Experience | Centric Digital
Useful summary of #retail #store disruption + #ecommerce move into #apparel @jcpenney insights
strayegy  customer  experience  retail  store  example  jcpenney  ecommerce  omni  channel  2016  apparel  amazon  walmart 
october 2016 by csrollyson
I Found a Therapy Chat Room and Started Talking with Strangers
Example of meaningful conversations online, by a skeptic #trust #experiential
experiential  social  media  forum  example  Q4  2016  experience  australia  chat  sochap  2csra  2csrollyson  2snr 
october 2016 by csrollyson
Pinboard: Frequently Asked Questions
Fantastic example of #experiential ethos, avoids marketing/posturing; serious w tongue in cheek Kudos @pinboard
experiential  example  transparency  authenticity  FAQ  customer  experience  exceptional  help  howto  social  bookmarking  website 
september 2016 by csrollyson
Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune
Customer experience lab transcends channels: @amazon goes retail in #chicago #lakeview #cx
book  retail  ecommerce  2016  q3  news  lakeview  chicago  customer  experience  store  digital  omni  channel  2csrollyson  2cdo  cco  sochap  2snr 
august 2016 by csrollyson
Official Google Webmaster Central Blog
Rock on @google - downgrading #interstitials on #mobile #cx #ux
mobile  advertising  q1  2017  news  google  interstitial  user  experience  marketing  cco  2csra 
august 2016 by csrollyson
Google Investigation: Ad Injection Is Affecting Millions | Digital - AdAge
#PPI networks #malware by another name: @google report has the latest #ux #cx
q3  2016  google  report  advertising  injection  user  experience  malware  yahoo  skype  opera  PPI  cco  2snr  2execguide  2sbs  2csra 
august 2016 by csrollyson
One Leg Too Few - Wikipedia, the free encyclopedia
Husterical history in drama, the stage, with PC recruiting context #employee #experience #engagement
history  drama  uk  petercook  dudleymoore  audition  hr  recruiting  employee  experience  engagement  sochap  cco  cdo  2csra 
july 2016 by csrollyson
A Worry if Hillary Clinton Wins: What to Do With Bill - NYTimes.com
Fascinating point: Hillary will be breaking ground with a trailing spouse former president
q3  2016  president  usa  clinton  history  scandal  experience  government  executive  family  spouse  politics  2ghcj  2csrollyson 
july 2016 by csrollyson
Analyst Reports | Resource Library
Analyst library at Jive #employee #engagement #customer #experience #digital #transformation
customer  experience  employee  engagement  enterprise  software  analyst  report  jive  comparison  pointofview  collaboration  intranet  community  marketing  productivity  reference 
june 2016 by csrollyson
How Does Customer Development Model Work?
Summary of the vaunted #customer #development #model | #Ethnographic research is a useful #hack
lean  startup  customer  development  model  reference  experience  product  strategy  research  ethnographic  2csra  2cdo  2csrollyson  2snr  2sbs 
june 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
Influencers vs. Celebrities: The Critical Differences | Simply Measured
[commented] VALUABLE distinction: how #influencers differ from #celebrities in #socialmedia
csrblogcomment  social  media  influencer  celebrity  q2  2016  marketing  brand  insight  business  customer  experience  cmo  cdo  cco  2csra  sochap 
may 2016 by csrollyson
The Stigma of Openly Supporting Hillary Clinton — Medium
Superb: How tolerance & dialog are lacking in USA politics. Are #democrats becoming like republicans?
politics  pointofview  clinton  sanders  republican  democrat  imtimidation  Q2  2016  intolerance  social  media  losangeles  rally  dialog  experience  2ghcj  2csrollyson 
may 2016 by csrollyson
« earlier      
per page:    204080120160

bundles : SoChAp

related tags

1.0  2.0  2blog  2bsb  2cco  2cdo  2chcuo  2csra  2csrollyson  2eglii  2egw2  2execguide  2fb  2ghcj  2gs  2sbs  2snr  2snroadmap  2sochap  2tw  3d  3G  4G  14cdc  14nm  14schk  15asp  16ccc  24s  abandonment  accenture  accessory  accident  account  acquision  acquisition  action  acupuncture  addiction  admission  adoption  advertising  advice  advisory  advocacy  advocate  affiliate  aftermarket  agency  agile  agreement  agriculture  AI  airbnb  airline  airport  Algorithm  alienation  alignment  alliance  alpdi  alteration  amazon  america  americas  analog  analysis  analyst  analytics  android  anonymity  answer  anthropology  aol  apartment  apology  apparel  apple  appliance  application  approach  aptitude  architecture  arkansas  artifact  artificial  arts  asia  assistance  association  at&t  atlanta  attendant  attitude  audience  audio  audition  augmentation  australia  authenticity  author  autism  automation  automobile  automotive  autonomous  autonomy  avocate  awareness  b2b  b2c  Back  backlash  backstory  bank  banking  bankruptcy  bar  battery  beacon  beef  behavior  beverage  bicycle  big  bike  billing  bing  bipolar  birthday  blackberry  block  blockchain  blocking  blog  blogroll  blogs  bluetooth  book  bookmarking  boomer  bootstrap  booz  boston  bot  botox  BPO  brain  branch  brand  brazil  breast  bribe  browser  budget  building  bullsi  bully  burberry  bus  busdev  business  buyer  cabinet  cable  cafeteria  california  call  Cambridge  camera  campaign  cancer  candidate  capgemini  capital  car  card  care  career  carolina  cart  case  casestudy  casual  cause  cco  cdlc  cdo  celebrity  cell  center  centered  centricity  ceo  chain  change  channel  character  chat  checkin  chef  chicago  chief  child  children  china  churn  cio  cisco  citibank  city  class  clean  clickthrough  client  climate  clinic  clinton  cloud  cmo  cms  cnoc  cocreate  cocreation  code  coffee  cognitive  collaboration  college  colorado  comcast  commco  comment  commerce  communication  community  commute  company  comparison  competition  complacency  complaint  complexity  compuserve  computer  computing  concept  concierge  condo  confectionery  conference  conflict  connected  connection  consolidation  constellation  construction  consultant  consulting  consumer  consumption  content  contract  contractor  control  conversion  coo  cook  cooking  cooktohealth  cool  copy  corner  corporate  cosmetic  cosmetics  cost  coupon  courage  cpg  creativity  credit  crisis  crm  cross  crowdsourcing  cruise  csr  csrb  csrblogcomment  cuisine  culture  Custom  customer  customization  cut  cx  cycle  cycling  data  deal  dealer  debunk  decision  defect  definition  degree  delay  delivery  deloitte  democrat  demographics  design  designer  desktop  detroit  developer  development  device  diabetes  dialog  diet  digital  dilution  dining  directory  disability  discipline  discrimination  discussion  disruption  distribution  diversity  divorce  divvy  diy  document  domestic  downtime  drama  driver  drivetotrust  driving  drone  drug  dry  dudleymoore  Dunbar  dysfunction  earned  eating  ebay  ecommerce  economerce  economics  economy  ecosystem  education  elder  elderly  electric  eloqua  email  emotion  empathy  employee  employer  employment  empowerment  energy  engagement  engine  engineering  enterprise  entertainment  entrepreneur  entry  environment  ernst  erp  etail  ethics  ethnographic  ethnography  europe  evanston  event  evolution  example  exception  exceptional  exchange  execution  executive  exercise  expansion  expatriate  expectation  experience  experiencel  experiential  expert  explorer  exposé  eye  eyelid  face  facebook  fail  fake  family  FAQ  farm  farmer  fashion  fast  fastfood  fat  fear  feature  feedback  finance  financial  Financialservices  fine  firm  fitness  fleet  flight  FMCG  focus  font  food  ford  format  formula  forrester  forum  foundation  founder  foursquare  framework  france  franchise  français  fraud  Freshman  frog  front  frugality  fruit  fsi  fundraising  furniture  future  Gaffe  galaxy  gamification  gartner  gender  genx  geny  genz  geosocial  germany  girlfriend  glitch  global  globalization  gmail  goal  google  google+  gotomarket  government  graph  graphic  green  grocery  group  groupon  growth  guide  guilt  hack  hair  hardware  hashtag  haute  HCI  HCL  health  healthcare  heathrow  help  higher  hightech  history  home  honesty  hootsuite  hormone  hospital  hospitality  hotel  house  houston  howto  hp  hr  hsoting  human  humor  hyper  i.t.  ibm  ikea  illinois  illness  illustration  image  imagination  implementation  imtimidation  imventory  incentive  index  india  industry  influencer  infographic  infomediary  infosys  infrastructure  injection  injury  innovation  insight  inspiration  instagram  instream  insurance  integration  integrity  intellectual  intelligence  interaction  interactive  interface  international  internet  interoperate  interstitial  interview  intimacy  intolerance  intranet  introduction  inventory  investment  iorahealth  ios  iot  ipad  iphone  ipod  isolation  ISP  IT  ITO  japan  jcpenney  jeans  jeffbezos  jive  job  journalism  journalist  journey  jtbd  juxtaposition  Kalamazoo  keyword  kindle  king  kiosk  kitchen  knowledge  kpmg  kzoo  labor  lakeview  language  laptop  laserwriter  lasvegas  launch  law  lawn  lawsuit  layoff  LBS  leader  leadership  lean  learned  learning  legacy  legal  legislation  leisure  lenovo  lesson  liberal  library  lie  life  lifecycle  lifetime  lift  light  linkedin  liposuction  liquor  list  listening  lobby  local  location  lodging  logistics  london  losangeles  lounge  loyalty  luggage  lunch  luxury  lyft  macbook  macintosh  macosx  maine  malaysia  mall  malware  management  manipulation  manufacturing  map  market  marketing  martech  mashup  mass  massachusetts  massage  math  maturity  mayor  mckinsey  mcommerce  meal  measurement  media  medicaid  medical  medicare  medicine  medium  meetup  member  memphis  men  mengpost  mental  menu  merger  message  method  methodology  metrics  michigan  microsite  microsoft  military  millennial  mission  mixology  MKR  mobiel  mobile  mode  model  moderate  monitoring  mooc  morality  mortgage  mortons  motivation  motorola  moving  multi  music  myspace  nashville  native  negative  neighborhood  network  new  NewOrleans  news  Newyorkcity  newzealand  niche  NLP  north  northwestern  nose  NPS  NSA  nurse  nutrition  obesity  object  offer  office  officer  offine  oil  olfactory  omni  omnichannel  onboard  online  opening  opera  Operating_systems  operations  opinion  opportunity  optimization  optimize  oracle  order  organic  organization  oriented  outcome  outofstock  owned  ownership  package  paid  Panda  panel  paris  park  parking  partner  patent  patient  payer  payment  payments  paypal  PC  Pepsi  performance  peripheral  persona  personal  personalization  pet  petercook  petition  pharma  philadelphia  philosophy  phone  photo  photoshop  physician  pilot  pinterest  pioneer  pivot  plan  plant  plastic  platform  plugin  plus  podcast  pointofview  policy  politics  POS  position  powerbook  PPI  prc  prediction  predictions  presence  presentation  president  prevention  price  pricing  primal  privacy  process  processor  produce  product  productivity  professional  professor  profit  program  project  promise  promoted  promotion  property  proposal  proposition  prototype  provider  psychology  pub  publicis  publicrelations  publishing  pwc  q1  q2  q3  q4  QRcode  quality  queen  question  quote  race  rally  rank  rating  reach  realestate  reality  realtime  recognition  recovery  recruiter  recruiting  reference  referral  reflection  reframe  regulation  relationship  release  religion  remodel  rental  replacement  report  representative  republican  reputation  research  reservation  residence  resources  respect  respond  restaurant  restroom  results  retail  retention  return  revenue  review  rewards  rhinoplasty  rich  ride  riff  risk  roadmap  robocall  robot  Rogerspark  roi  role  rollup  runway  rural  ryanair  saas  safari  safety  sales  salesforce  samsung  sanders  sanfrancisco  SAP  satire  satisfactiokn  satisfaction  scandal  scenario  school  science  score  screen  search  second  security  selection  self  sense  sensor  seo  server  service  services  Sexism  SFA  sh2  sh3  sh4  sh5  sh7  shame  shampoo  share  sharing  ship  shoes  shopping  showroom  shrinkage  siliconvalley  silo  sink  siri  site  skiing  skin  skype  slack  slate  sleep  small  smart  smartphone  smb  smell  snafu  snapchat  snr  sochap  social  society  Sociology  software  solution  sourcing  southwest  spain  spam  speaker  specialist  Speculation  spend  sport  spouse  spreadsheet  sprint  stakeholder  starbucks  startup  statistics  status  stevejobs  stgr  stock  store  story  strategy  strayegy  street  strike  student  studio  study  style  subscriber  substitute  success  summary  supplier  supply  support  surcharge  surgery  surprise  surveillance  survey  sushi  sustainable  svbtle  swarm  sweden  sxsw  sydney  symptom  symptoms  syndication  system  t-mobile  table  tablet  tactics  tailor  taxi  taxonomy  tea  team  technology  teen  telecom  telemedicine  telephone  tennessee  terminal  tesla  test  testing  theater  theft  therapy  third  thought  thoughtleadership  threadless  timcook  time  timeline  tmobile  toilet  tool  touchpoint  tq14  tracker  trade  traderjoes  traffic  train  training  transfer  transformation  transit  transparency  transport  travel  tree  trend  trends  tribe  trunkclub  trust  truth  tumblr  turnaround  tutor  tv  tween  tweet  twitter  uber  ubiquitous  ugc  uk  united  university  upgrade  urban  urbanism  usa  usaa  usability  usecase  user  utility  ux  value  valueprop  VCs.angels  vegetable  vehicle  vendor  vendors  venture  verizon  video  vine  violence  virality  virtual  vision  visit  visualbasic  VoC  vocation  voice  wallet  walmart  warehouse  watch  watson  wealth  wearable  web  webcast  website  webvan  wedding  wellsfargo  wholefoods  wife  wifi  windows  wine  winter  women  word  wordpress  work  workflow  workout  workstream  ws1  ws3  ws4  xp  yahoo  yelp  york  young  youtube  zappos  zipcar 

Copy this bookmark:



description:


tags: