Bridging the gap between brand promise and customer experience | ZDNet
june 2014 by csrollyson
INSIGHT Marketing's role in closing the "delivery gap" [brand promise vs. #customer #experience]
customer
product
service
expectation
howto
brand
promise
management
relationship
trust
b2b
b2c
experience
2cdo
digital
2csra
2sbs
june 2014 by csrollyson
StorefrontBacktalk » Blog Archive » Nordstrom Phone-Tracking Trial Raises Customer-Theft Threat
august 2013 by csrollyson
SUPERB discussion of retailer customer smartphone tracking competitive/privacy issues; discusses cross-retail #BigData #fb
retail
customer
tracking
Euclid
Nordstrom
Q1
2013
analysis
privacy
big
data
store
vendor
smartphone
mobile
Walmart
reputation
expectation
backlash
comparison
competition
exceptional
Technology
august 2013 by csrollyson
Health - Maura Kelly - Trickle-Down Distress: How America's Broken Meritocracy Drives Our National Anxiety Epidemic - The Atlantic
july 2012 by csrollyson
How Americans' high expectations & social limits cause anxiety; overlay current "economic" crisis & politics
usa
culture
belief
expectation
entitlement
opportunity
anxiety
competition
society
2ghcj
myth
july 2012 by csrollyson
‘You’re not special’ graduation speech sparks buzz | The Lookout - Yahoo! News
june 2012 by csrollyson
Another brick in the social reset: G7 citizens are beginning to realize they are entitled and must reset their expectations of themselves and society
entitlement
highschool
commencement
speech
backlash
parent
global
perspective
attitude
expectation
june 2012 by csrollyson
Toss Your Expectations Into the Ocean | zen habits
june 2011 by csrollyson
GRACEFUL poignant concise advice [so zen] Thx @zen_habits ! #fb
advice
zen
philosophy
insight
goal
exceptional
expectation
june 2011 by csrollyson
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