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csrollyson + expectation   5

Bridging the gap between brand promise and customer experience | ZDNet
INSIGHT Marketing's role in closing the "delivery gap" [brand promise vs. #customer #experience]
customer  product  service  expectation  howto  brand  promise  management  relationship  trust  b2b  b2c  experience  2cdo  digital  2csra  2sbs 
june 2014 by csrollyson
StorefrontBacktalk » Blog Archive » Nordstrom Phone-Tracking Trial Raises Customer-Theft Threat
SUPERB discussion of retailer customer smartphone tracking competitive/privacy issues; discusses cross-retail #BigData #fb
retail  customer  tracking  Euclid  Nordstrom  Q1  2013  analysis  privacy  big  data  store  vendor  smartphone  mobile  Walmart  reputation  expectation  backlash  comparison  competition  exceptional  Technology 
august 2013 by csrollyson
Health - Maura Kelly - Trickle-Down Distress: How America's Broken Meritocracy Drives Our National Anxiety Epidemic - The Atlantic
How Americans' high expectations & social limits cause anxiety; overlay current "economic" crisis & politics
usa  culture  belief  expectation  entitlement  opportunity  anxiety  competition  society  2ghcj  myth 
july 2012 by csrollyson
‘You’re not special’ graduation speech sparks buzz | The Lookout - Yahoo! News
Another brick in the social reset: G7 citizens are beginning to realize they are entitled and must reset their expectations of themselves and society
entitlement  highschool  commencement  speech  backlash  parent  global  perspective  attitude  expectation 
june 2012 by csrollyson
Toss Your Expectations Into the Ocean | zen habits
GRACEFUL poignant concise advice [so zen] Thx @zen_habits ! #fb
advice  zen  philosophy  insight  goal  exceptional  expectation 
june 2011 by csrollyson

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