csrollyson + ecommerce + csrblogcomment   20

What Four Recent $1 Billion+ Chicago Startup Exits Taught Me About Hyper-Growth — Medium
[commented] Useful observations on startup growth patterns + report/stats on hypergrowth w 3 #chicago examples #cx
pointofview  analysis  startup  software  chicago  2016  Q1  csrblogcomment  strategy  growth  hightech  restaurant  example  ecommerce  payment  platform 
february 2016 by csrollyson
Mapping the Customer Experience Journey in the Internet AgeWinTheCustomer!
[commented]How the #customer #journey map is showing its age & what to do about it #kudos @flavmartins
customer  experience  csrblogcomment  omni  channel  journey  map  digital  social  media  store  ecommerce  mobile  relationship  sochap 
october 2014 by csrollyson
(41) What is Omni-Channel? - Quora
[commented]Defining omni-channel and explaining how it's difference—and important
omni  channel  csrblogcomment  transformation  definition  digital  cdo  ecommerce  mcommerce 
august 2014 by csrollyson
10 Reasons Why I Want You To Have My Personal Data - Forbes
[comment] #BigData POV espouses convenience of giving sites data; I introduced risk of reusing data for different ends #fb
privacy  big  data  csrblogcomment  consumer  convenience  airport  ecommerce  mcommerce  mobile  payment  hightech  innocation  terrorism  advertising  entertainment  pointofview  q4  2013  2csrollyson 
december 2013 by csrollyson
Here's What The Store Of The Future Will Look Like (Hint: Not Amazon) - Forbes
[commented]POV refs customer survey & compares Amazon/Walmart/Target revenue to deduce retail stores will remain dominant
retail  omni  channel  pointofview  q4  2013  amazon  target  walmart  comparison  generation  genx  geny  millennial  value  proposition  survey  customer  csrblogcomment  digital  ecommerce  store  transformation  cdo 
october 2013 by csrollyson
Making your company disappear can be a good thing | The Digital Enterprise
[comment] Short vision on making services subscriptions & how it might affect brand value propositions
vision  example  service  subscription  q4  2013  ecommerce  smart  device  order  opportunity  threat  trust  permission  application  home  cdo  value  proposition  digital  csrblogcomment 
october 2013 by csrollyson
Evolve Beyond Omnichannel To Delivering Unified Experiences | Forrester Blogs
[comment] Emphasizes putting #customer #experience FIRST—not channels—in ecommerce/mobile transformation #retail Thx @nigelfenwick
omni  multi  channel  customer  experience  csrblogcomment  focus  strategy  transformation  pointofview  workstream  touchpoint  retail  ecommerce  mobile  cdo  digital  2cdo 
september 2013 by csrollyson
Experience: The Blog: Customer Experience Crisis: Waning Customer Experience Will Bring Wave of Change
[comment] USEFUL summary of how neither old brands nor tech firms get #customer #experience; good refs #kudos
customer  experience  crisis  q3  2013  analysis  user  ecommerce  website  mobile  statistics  csrblogcomment 
september 2013 by csrollyson
Geoffrey Moore - Google+ - The Box of Death http://ow.ly/ohGfv
[Comment] Suggested how to go beyond ecommerce levers Acquire, Engage, Monetize, Enlist by thinking beyond the product
customer  experience  sales  revenue  csrblogcomment  q3  2013  ecommerce  digital  cdo 
august 2013 by csrollyson
Infosys BrandEdge - Cloud-based Digital Marketing Platform:Omni-Channel Value Spaces
[Comment] GOODpoint: omni-channel can serve employees as well as the enterprise & customers #kudos @vincecavasin
omni  channel  ecommerce  customer  employee  digital  transformation  cdo  2cdo  csrblogcomment  infosys 
august 2013 by csrollyson
PUMA: challenges in an omni-channel world | Embodee
Insightful interview w Puma Head Ecommerce on omni-channel challenges from firm and customer perspectives
omni  multi  channel  ecommerce  retail  brand  example  marketing  sales  cdo  digital  interview  customer  experience  global  disruption  zappos  shoes  apparel  sport  csrblogcomment  inventory  distribution 
june 2013 by csrollyson
Chief Digital Office - Google+ - Responding to another omni-channel & cross-channel question…
[Commented] Some off-the-cuff advice for thinking who should run omni-channel in retail organizations
omni  multi  channel  retail  ecommerce  strategy  enterprise  cdo  digital  board  ceo  howto  csrblogcomment 
june 2013 by csrollyson
Why you shouldn’t rush out and hire a CDO | Forrester Blogs
Responded to short passionate debunk of the concept of the Chief Digital Officer
cdo  digital  debunk  example  media  apparel  ecommerce  enterprise  strategy  transformation  csrblogcomment 
april 2013 by csrollyson
Gideon Rosenblatt - Google+ - Mixing bricks with clicks The Economist looks at an…
Riff on the future of retail [offline v. online, how they work together] Compares USA UK Germany etail adoption
retail  ecommerce  2013  vision  example  csrblogcomment  usa  uk  germany  comparison  etail  adoption  offline  online 
april 2013 by csrollyson

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