csrollyson + csrblogcomment   418

The Importance of Listening to Customers and Closing the Feedback Loop
[commented] Snapshot of how @dropbox is boosting #customer #centricity (video/transcript). I asked how they backed customer focus with incentives to make it last #experience #CX #employee
customer  experience  csrblogcomment  organization  centricity  example  hightech  q2  2019  howto  focus  group  b2b  interview  advisory  board  employee  journey  management  csr19 
6 days ago by csrollyson
Silo Mentality cartoon | Marketoonist | Tom Fishburne
[commented] Responded to assertion that “marketing is best equipped to handle customer experience”; how to break silos to enhance #CX
csrblogcomment  marketing  customer  experience  pointofview  cartoon  silo  organization  sales  Q2  2019  brand  enterprise  csr19 
6 days ago by csrollyson
Customers Can Be a Business “Moat” | LinkedIn
[commented] Asserts that "proactively looking out for customers' interests" can create loyal customers who stay because they *want* to do business with you #cx #customer #experience #trust
customer  experience  business  strategy  competitive  advantage  csrblogcomment  example  comparison  innovation  offense  defense  core  competency 
13 days ago by csrollyson
Archetypal Resting Positions: How Sitting Like Your Ancestors Could Save Your Health | Mark's Daily Apple
Primal humans had no chairs but used many “resting positions” that non-athletes can use to improve joint health (yes avoiding grains & other inflammatory foods helps too)
primal  paleo  health  wellness  tissue  stretch  sit  position  study  squat  lifestyle  comparison  csrblogcomment 
26 days ago by csrollyson
Time Moves Both Ways – Annicka Campbell-Dollagha – Medium
[commented] Competitive cyclist shares her healing journey recovering from spinal disc injury
cycling  injury  accident  csrblogcomment  spine  disc  calf  hamstring  glute  story  race  Competition  diet  healing  protein  sleep  fear  doctor  sport  bike  psychology  rehabilitation  workout 
28 days ago by csrollyson
CHANGING MY LIFE - Belle Meets World
[commented] Inspiring personal journey of changing personal workout and diet habits
csrblogcomment  fitness  wellness  paleo  exercise  diet  sleep  journey  behavior  lifestyle  change  apparel  2017 
4 weeks ago by csrollyson
We Want Quadstock – The Index
Contributed memories and ideas for reviving K College's Quadstock
kalamazoo  college  history  music  art  concert  event  1980  1981  csrblogcomment 
7 weeks ago by csrollyson
Who’s the Right Customer to Map? Your Third Journey Mapping Question - Heart of the Customer
Pithy post on making choices to focus #journey #mapping initiatives. I shared my experience with #agile #digital #ethnography and asked author's experience with 2ndary research
customer  Experience  journey  map  focus  howto  csrblogcomment  value  proposition  ROI  cost  project  research  choice  csr19 
7 weeks ago by csrollyson
Creating a Holistic Visitor Experience | AASLH
[commented] Insightful story about museums discovering the power of member #journey #experience #maps for #museum #visits #customer #CX
customer  member  experience  journey  map  example  museum  tennessee  csrblogcomment  csr19  history  heritage  touchpoint 
8 weeks ago by csrollyson
Paleo News – Fresh Sardines Or Canned Sardines: No Longer An Option For Americans | The Paleo Diet™
[commented] Compares fresh v. canned sardines from nutrition and health perspectives + Collapse of Pacific populations and USA canning
paleo  food  fish  canned  analysis  review  health  nutrition  comparison  fresh  processing  vitamin  additive  mineral  csrblogcomment  foreign  domestic 
9 weeks ago by csrollyson
Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
9 weeks ago by csrollyson
Common Mistakes During Customer Journey Mapping
How many of these do you know? Very useful post reveals common #journey #map #pitfalls - No.1 is having too much product focus #cx [commented]
journey  map  howto  pitfall  list  csrblogcomment  q2  2019  product  brand  emotion  model  design  research  exception  csr19  customer  experience 
10 weeks ago by csrollyson
Can a Deprivation Study Deliver Brand Inspiration?
[commented] How deprivation research asks people to do without some favorite things creates creativity and joy #ethnography #cx #research
deprivation  research  ethnography  csrblogcomment  q2  2019  method  brand  product  csr19 
10 weeks ago by csrollyson
An introduction to customer research (a 3,000-word guide) – Econsultancy
Solid #customer #user research how-to guide includes using #ethnographic #research with trad quantitative & qualitative research #CX
customer  user  experience  research  guide  2017  lean  guerrilla  ethnography  survey  focus  group  howto  website  tools  qualitative  quantitative  CRM  csrblogcomment  csr19 
march 2019 by csrollyson
Using Social Listening for Integrated Insights - ClickZ
Kudos: 4-step customer/user #research process precedes qualitative interviews/focus groups with rigorous #social listening #CX #ethnographic
social  media  research  2015  asia  marketing  advertising  strategy  survey  focus  group  howto  analysis  bullsi  reference  csr19  csrblogcomment 
march 2019 by csrollyson
Survival of the Richest – Future Human – Medium
Sobering must-read: insight into fabulously wealthy hightech investor fears—and what they mean to you and me
hightech  billionaire  fear  security  apocalypse  climate  change  environment  professor  Q3  2018  csrblogcomment  imsight  reflection 
july 2018 by csrollyson
We're getting better and better at manipulating videos to create false images...
[comment] How manipulation of digital artifacts could hurt large impersonal organizations the most
csrblogcomment  digital  manipulation  2018  q2  video  artifact  fake  reflection  organization  bureaucracy 
june 2018 by csrollyson
Weight loss through cycling: Can your daily commute keep you in shape?
[comment] An honest look at #bike #commuting for #weight #loss #cycling: balancing exercise, food intake & lifestyle #paleo
cycling  commute  17bern  altrans  drivetotrust  weight  loss  exercise  food  lifestyle  csrblogcomment 
may 2018 by csrollyson
Prepare Your Body for Holiday Feasts | LinkedIn
[commented] 5 hacks to maintain your health during holidays to which I added a sixth of my own
holiday  feast  diet  howto  tradition  health  wellbeing  lifestyle  q4  2017  csrblogcomment 
may 2018 by csrollyson
Five Self-Care Strategies to Transform Your Health for Career Success | LinkedIn
[commented] Five self-care #hacks to maintain energy, sound decision-making and stamina on the road #business #travel #career
executive  health  wellbeing  csrblogcomment  2017  howto  meditation  nutrition  sleep  self  care  coach  road  warrior  travel  business  career  lifestyle 
may 2018 by csrollyson
Five Non-Financial Metrics to Take Your Nonprofit Beyond the Numbers | LinkedIn
[comment] Excellent summary of key indicators of nonprofits' viability; I suggested additional ones from #digital #social data
nonprofit  metrics  health  viability  indicator  howto  csrblogcomment  2017  Q4  finance  customer  donor  website  employee  program  funding 
april 2018 by csrollyson
One Positive Place Look Up - One Positive Place
[comment] Added thoughts on the power of attitude, presence and empowerment
csrblogcomment  philosophy  2018  Q1  sport  attitude  behavior  empowerment  social 
march 2018 by csrollyson
Build Trust with 4 Nonprofit Stakeholder Groups | LinkedIn
[comment] Short on-point advice on building #trust with #nonprofit #donors #employees & #community; I added how to use #socialmedia
nonprofit  trust  donor  employee  community  development  fundraising  value  mission  interview  recruiting  howto  list  csrblogcomment 
february 2018 by csrollyson
NONPROFIT TOUCHPOINTS – FOUR TIPS FOR CREATING CHAMPIONS | LinkedIn
Very useful for #nonprofit #marketers: How to use #donor touchpoints to improve donation rates
nonprofit  service  design  journey  touchpoint  bullsi  social  media  donor  fundraising  csrblogcomment 
february 2018 by csrollyson
How to Create a Nonprofit Social Media Toolkit for Your Online Fundraising Campaign | LinkedIn
[comment] Contributed #experiential #socialmedia tactics to useful social media toolkit for encouraging sharing during #fundraising
nonprofit  fundraising  linkedin  csrblogcomment  howto  sharing  list  social  media  tool 
february 2018 by csrollyson
An incredible volunteer recruitment success story in Texas | Jayne Cravens Blog
[commented] Useful analysis of successful #volunteer #outreach for elementary school event #kudos @jaynecravens
school  community  father  elementary  participation  texas  facebook  2018  q1  student  mentor  volunteer  analysis  csrblogcomment 
february 2018 by csrollyson
What is the best way to learn marketing for non profits through social media? : nonprofit
[commented on several comments] OP asks how to encourage #donations on #givingtuesday? Several ppl replied #nonprofit #socialmedia
nonprofit  social  media  csrblogcomment  howto  donor 
february 2018 by csrollyson
Oak Park swings, misses on Divvy | Active Transportation Alliance
Pithy and clear-cut: Alternative transit doesn't work unless sufficient support is in place #altrans #sustdevv
cycling  oakpark  divvy  bike  sharing  2018  q1  pilot  failure  infrastructure  route  transit  altrans  sustdevv  story  csrblogcomment 
january 2018 by csrollyson
Tech.Co Has Been Acquired by Global Digital Media Business
[commented] Frank & Jen exit, sell TechCo(cktail) to UK media firm
chicago  hightech  exit  web2.0  history  csrblogcomment  q1  2018  media  event 
january 2018 by csrollyson
The Facebook News Feed is Changing to Favor Person to Person Engagement - Jon Loomer Digital
[commented] Superb 1st take on #facebook #newsfeed change in January 2018 + links to more Kudos @jonloomer
csrblogcomment  facebook  news  update  q1  2018  analysis  exceptional  insight  profile  page  brand  advertising 
january 2018 by csrollyson
Millennials and Mental Health | NAMI: National Alliance on Mental Illness
[comment] Ending the stigma of talking about mental health + how to reduce #socialmedia impact on #anxiety
mental  health  illness  csrblogcomment  q4  2017  anxiety  millennial  peer  stigma  depression  family  social  media 
december 2017 by csrollyson
Response to David Byrne's "Eliminating the Human"
[comment] David Byrne's reflection on #hightech elimination of #humans in our lives cc/ @dbtodomundo
human  machine  reflection  csrblogcomment  q2  2017  cdo  cco  ceo  organization  artificial  intelligence  learning  intimacy  pointofview 
may 2017 by csrollyson
CMOs don't need more tech...
[comment] What #CMOs need more than #martech #CDO #CIO
csrblogcomment  marketing  cmo  hightech  martech  customer  experience  persona  jtbd  vendor  ecosystem  cdo  cio  cco  leadership 
may 2017 by csrollyson
(2) LinkedIn
[comment] How to work with mentors while being accountable #leadership
csrblogcomment  entrepreneur  confidence  mentor  accountability  q2  2017  management 
may 2017 by csrollyson
Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
(3) LinkedIn
[commented] How a #CMO pivoted away from fear-based #marketing to #trust-based customer #relationships #cx
csrblogcomment  customer  trust  q2  2017  example  experience  marketing  advertising  cmo 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
10 Signs of a Company That Really Cares About Customers | Provide Support
[comment] Added this sign: Trust Customers - and showed how and why it increases business
customer  service  experience  employee  support  empathy  loyalty  csrblogcomment  cco 
april 2017 by csrollyson
The 10 Commandments of Customer Experience
[comment] One of the best #CX lists I've seen; makes important connections among them
customer  experience  employee  bullsi  drivetotrust  list  advice  organization  management  enterprise  humor  policy  empowerment  engagement  sochap  cco  cdo  executive  csrblogcomment 
april 2017 by csrollyson
The King Customer Paradox: The More Empowered, The More We Lose Control
[comment] How firms' competitive efforts to serve customers result in invasive use of data, but few people realize it
csrblogcomment  customer  experience  pointofview  q2  2017  king  queen  amazon  service  Competition  autonomy  surveillance  big  data  analytics 
april 2017 by csrollyson
Thinking lazily about notifications and alerts: Part 3 – confused of calcutta
[commented] 3rd in series of insights on how sensors extend the human brain and awareness #IoT
IoT  alert  filter  csrblogcomment  sensor  sense  brain  q1  2017 
january 2017 by csrollyson
The Coming Tech Backlash
[commented] Predicts white collar Luddites will attack hightech for #AI enabled #job #loss within 20 years
hightech  artificial  intelligence  q1  2017  pointofview  job  employment  loss  automation  management  disruption  csrblogcomment 
january 2017 by csrollyson
The Global Spiritual Crisis – Jessica Davidson
[comment] Synthesizing spiritual and earthly parts of global destruction and potential healing
disruption  environment  csrblogcomment  corruption  globalization  economy  society  government 
december 2016 by csrollyson
Google PhotoScan App Makes it Easy to Scan Your Old Photos | WIRED
[comment] You can now digitize paper photos to Google's Cloud: competing for your face
google  photo  analytics  privacy  csrblogcomment  analog  digital  smartphone  application  family 
november 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
Shut Up and Listen, Will Ya? | Inc.com
[commented] How marketers can evolve and thrive: @tullman asserts listening is critical #socialmedia #marketing #experiential
marketing  social  media  csrblogcomment  q3  2016  pointofview  listen  prediction  software  tool  2csra  2cdo  cco  sochap  16ccc 
august 2016 by csrollyson
Analytics Dilemma – POC Vs POV? | Prashant Rao | Pulse | LinkedIn
[commented] How value from #analytics moves along the competency curve: descriptive > predictive > prescriptive
big  data  analytics  pointofview  csrblogcomment  q3  2016  business  case  value  proposition  2csra  2sbs  2snr 
august 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
This is not selling! Stop Annoying Me on LinkedIn - Alice Heiman, LLC
[comment]Useful example of #bad #manners on #LinkedIn: @aliceheiman fights impersonal "selling" #kudos
linkedin  2016  q2  pointofview  example  sales  busdev  csrblogcomment  relationship  customer  experience  b2b  software  development  services  2csra  2execguide  2snr  2sbs 
may 2016 by csrollyson
Describing Personas — Medium
[commented] The dangers of using artificial demographics in #user #experience #design #research
csrblogcomment  design  experiential  social  media  marketing  persona  journey  research  analysis  howto  user  empathy  cx  experience  sochap  2csra  cco  2cdo 
may 2016 by csrollyson
Influencers vs. Celebrities: The Critical Differences | Simply Measured
[commented] VALUABLE distinction: how #influencers differ from #celebrities in #socialmedia
csrblogcomment  social  media  influencer  celebrity  q2  2016  marketing  brand  insight  business  customer  experience  cmo  cdo  cco  2csra  sochap 
may 2016 by csrollyson
A New Growth Theory — Work Futures
[commented] Rethinking "the firm" in today's pervasive networked ecosystem: How to thrive
economics  network  industrial  knowledge  economy  csrblogcomment  q2  2016  pointofview  transaction  cost  platform  firm  customer  partner  reflection  vision  2snr  2csra  2sbs  sochap 
may 2016 by csrollyson
Is Employee Development The Most Neglected Management Function? - Forbes
[commented how to go even higher] Too many managers don't tap these gold rules of building strong teams
employee  engagement  experience  csrblogcomment  management  howto  development  q2  2016  pointofview  cco  2cdo  2csra 
may 2016 by csrollyson
Why Bad Stories Can Trump Good Science (with images, tweets) · csrollyson · Storify
[coverage] How physicians & scientists need to connect better w broad audiences vis a vis #patient #empowerment
healthcare  medicine  physician  provider  patient  public  communication  howto  csrblogcomment  design  science  social  media  empowerment  analysis  pointofview  2015  Q2  chicago  event 
april 2016 by csrollyson
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