csrollyson + cdo + digital   323

Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
About Us - The Digital Transformation People
UK executive recruiter specializing in #digital #transformation
digital  transformation  executive  cdo  Recruiter  uk  blog  thought  leadership 
april 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Marissa Mayer Decides Yahoo's Turnaround Needs a Turnaround | Digital - AdAge
Good analysis of #Yahoo the deflating dirigible - for anyone who's still aboard, pull the cord
yahoo  mature  business  ecommerce  internet  web  mobile  advertising  acquisition  strategy  turnaround  Statistics  q1  2016  marketing  digital  cdo  cco  2csra 
february 2016 by csrollyson
Digital Transformation In The Age Of The Customer: A Spotlight On B2B
Excellent: B2B v. B2C adoption of #digital & #CX #transformation; culture biggest gap; #trust not cited
digital  transformation  customer  experience  q4  2015  accenture  cdo  cco  ceo  cmo  forrester  research  Statistics  comparison  b2c  b2b  adoption  sochap  reference  organization 
january 2016 by csrollyson
7 Technology Trends Transforming Consumer Communication - Salesforce Marketing Cloud Blog
Recap of "7 transformative trends" changing relationships between firms and people + useful journey image
journey  customer  2014  image  digital  transformation  mobile  enterprise  brand  cmo  cco  cdo 
december 2015 by csrollyson
Digital transformation strategy | Deloitte University Press
Deloitte/MIT research survey on #digital #transformation: using social mobile big data to change business
digital  transformation  research  survey  deloitte  2015  social  mobile  analytics  big  data  cloud  cdo  2cdo  reference 
december 2015 by csrollyson
New CTO role at Starbucks reflects rise of digital business
Asserts @starbucks recognizes that #digital will grow its portion of #customer #experience
digital  customer  Experience  cdo  starbucks  q4  2015  cloud  value  proposition  cio  executive  2cdo 
october 2015 by csrollyson
The Rise of the Chief Digital Officer
Excellent description of the Chief Digital Officer #CDO role and market drivers
CDO  reference  analysis  executive  digital  transformation  recruiting  strategy  enterprise  brand  foundation 
october 2015 by csrollyson
A Bigger CMO Role: The Chief Omnichannel Officer
Another example of a retail brand coping w the need for #digital & #customer #transformation
cco  cdo  executive  omni  channel  retail  brand  management  digital  customer  experience  transformation  cmo  career  strategy 
september 2015 by csrollyson
The Next Era of Marketing - 2015 and Beyond – Marketo.com
Marketo/Economist study + interviews of marketing/strategy leaders tries to describe #marketing #transformation
marketing  q1  2015  vision  prediction  strategy  transformation  digital  relationship  brand  customer  experience  interview  social  media  business  cmo  cdo  ceo  2cdo 
february 2015 by csrollyson
IDC To CIOs: 60 Percent Of You Will Be Supplanted By Chief Digital Officers By 2020
Me-too knock-on post predicting CIOs' loss in influence to CDOs; nothing new, generalities; does note CDOs are customer-focused
cdo  q4  2014  cio  prediction  digital  transformation  research  idc  customer  marketing 
november 2014 by csrollyson
$2 Trillion: The Digital Prize | LinkedIn
Call to action: Go #digital or be discarded by your customers + simple model, links #retail
cdo  transformation  digital  q3  2014  pointofview  competency  omni  channel  mobile  social  model 
september 2014 by csrollyson
The Key Findings on Big Data Study
TCS.com #BigData study surprise: #SupplyChain & #logistics getting best ROI + culture change challenges
TCS  big  data  study  q3  2014  supply  chain  logistics  Financialservices  culture  digital  transformation  cdo 
september 2014 by csrollyson
The future of search is finally here: It’s just not evenly distributed | ZDNet
Big bun but serious meat here> How #digital #social gives context around search + the power of applications' search box
social  search  q3  2014  pointofview  history  sentiment  content  website  ecommerce  mcommerce  enterprise  application  crm  design  collaboration  digital  cdo 
august 2014 by csrollyson
Getting the CMO and CIO to work as partners | McKinsey & Company
McKinsey on evolving the long-fractious CMO-CIO relationship: no mention of CDO
cio  cmo  cdo  digital  transformation  operations  mckinsey  q3  2014  howto  executive  enterprise  brand  corporate  big  data  customer 
august 2014 by csrollyson
(41) What is Omni-Channel? - Quora
[commented]Defining omni-channel and explaining how it's difference—and important
omni  channel  csrblogcomment  transformation  definition  digital  cdo  ecommerce  mcommerce 
august 2014 by csrollyson
Design and Systematic New Value Creation
ORGtransform: Key concepts in transforming business mgmt from "predict & provide" to "learn & respond"
agile  strategy  enterprise  corporate  presentation  design  sense  respond  management  transformation  user  experience  cdo  digital  model 
august 2014 by csrollyson
‘Big data’ lobbyist: Congress doesn’t want online privacy law | TheHill
SHOCKING: Experian exec says govt shouldn't regulate #marketers' use of #consumer #bigdata
big  data  government  privacy  q3  2014  marketing  regulation  consumer  digital  cdo 
august 2014 by csrollyson
How Big Data Brings Marketing and Finance Together - Wes Nichols - Harvard Business Review
Four examples of #marketing collaborating w #finance, using #BigData & #analytics, to break silos, change rules, boost performance
marketing  cmo  cfo  transformation  relationship  collaboration  big  data  analytics  cdo  digital  foundation  q3  2014  example  Financialservices  hightech  CPG  Insurance 
august 2014 by csrollyson
Survive Digital Darwinism: Evolve or Die | Lost in Google
Riffing on Altimeter's vision for #digital #transformation imperative
digital  transformation  altimeter  pointofview  q3  2014  marketing  cmo  cdo 
august 2014 by csrollyson
Infographic: CMOs Are Preparing for Digital to Grow to 75% of Marketing Budgets | Adweek
INTERESTING infographic shows effectiveness of #digital & analog #marketing channels; CMOs no permission to lead #transformation
CMO  ceo  cto  cio  digital  cdo  transformation  channel  marketing  roi  study  infographic  q3  2014 
august 2014 by csrollyson
Deloitte | The Shift Index | Center for the Edge | Big Shift | John Hagel
BOOKMARK & read this: compendium of Transformation vision by @jhagel and @jseelybrown #kudos
digital  disruption  reference  foundation  q3  2014  cdo  transformation  enterprise  government  strategy  vision  insight  social  business 
july 2014 by csrollyson
Is 'marketing' ready for digital transformation? | ZDNet
CMO risk: Accenture #digital study on who's in charge of #transformation: CEO 35%; CTO 23%; CIO 22%; #CMO 1% [links]
digital  transformation  cdo  executive  cmo  cio  cto  ceo  q2  2014  adoption  enterprise  organization  reference  foundation 
july 2014 by csrollyson
The Digital Transformation of the Customer Experience - The CIO Report - WSJ
Highlights the importance of digitally-enabled #customer #experience in brands' competitiveness
cdo  digital  customer  experience  q2  2014  transformation  analysis  enterprise  Competition  global 
july 2014 by csrollyson
U.K. insurers' digital customer experience left wanting - Social Marketing - BizReport
KPMG report finds #customer #experience poor in insurance; bank, utility & ecommerce also lag [links]
experiential  bank  insurance  ecommerce  utility  customer  experience  research  kpmg  q3  2014  UK  digital  cdo 
july 2014 by csrollyson
5 Design Principles That Drive Social Customer Experience Marketing
REFLECTIONS on #digital #customer experience & how it's disrupting legacy marketing & #brand management
social  business  brand  strategy  vision  q1  2014  disruption  transformation  marketing  customer  experience  cdo  digital  culture  community  2cdo 
july 2014 by csrollyson
Unlocking Big Data's Value Potential Through Design with Small Data
EXCELLENT: The #ChiefDigitalOfc already does this: even better, use #SocialBusiness to iterate hypotheses, fast
big  data  insight  social  agile  Q2  2014  howto  digital  cdo  2cdo 
june 2014 by csrollyson
The State of Community Management 2014
EXCELLENT research on #digital #social communities & networks, by people who know; loaded with stats & charts #kudos
community  social  media  business  network  2014  research  report  statistics  model  adoption  maturity  casestudy  example  reference  foundation  digital  cdo 
june 2014 by csrollyson
Who is Really Big Data? Analyzing 347 VC-Backed Companies Using Hadoop
#Hadoop as indicator: Learn what sectors & firms are using #BigData the most (stats, graphs)
big  data  statistics  q2  2014  VCs.angels  siliconvalley  adoption  investor  hadoop  pinterest  etsy  digital  cdo  Platform 
june 2014 by csrollyson
Google Unleashes More Big-Data Genius With a New Cloud Service | Enterprise | WIRED
#Google shares key techniques for [real-time] processing of massive #BigData streams #kudos
big  data  innovation  google  q2  2014  news  infrastructure  software  process  2cdo  cdo  digital 
june 2014 by csrollyson
IBM Watson Home [cognitive computing]
Pervasive #Analytics: IBM is applying Watson technology to an increasing scope of problems
cognitive  computing  analytics  big  data  digital  reference  cdo  2cdo 
june 2014 by csrollyson
IBM Big Data Community
Curated #BigData resources, people, reports
big  data  community  reference  thought  leadership  digital  research  cdo  2cdo 
june 2014 by csrollyson
Social Media Marketing Doesn’t Matter | MIT Sloan Management Review
POV=>#SocialMedia #Marketing has no 2014 competitive advantage BUT #SocialBusiness transformation does
social  Business  q2  2014  pointofview  research  transformation  process  function  adoption  maturity  marketing  data  cdo  digital  enterprise  foundation  reference  2csra  2csrollyson 
june 2014 by csrollyson
Internet of Things | Pew Research Center's Internet & American Life Project
MUSTread: Pew report on: "Ambient..auguented..disruptive..virtual/physical Internet" - Learn where your world is going
IoT  report  research  Statistics  q2  2014  adoption  analysis  2cdo  2csra  cdo  digital  transformation 
may 2014 by csrollyson
Empower your ‘people’ to execute your omnichannel vision
Reflections on #customer #experience and #omnichannel in #banking includes examples
omni  channel  digital  transformation  banking  Financialservices  q1  2014  pointofview  example  silo  customer  experience  cdo  cco 
may 2014 by csrollyson
Mobile Solution Directory
USEFUL: annotated #mobile vendor directory (solutions, apps, services) #kudos
mobile  vendor  hightech  application  directory  reference  guide  digital  cdo  q2  2014 
may 2014 by csrollyson
Take a trip through the Channels: Single, Multi, Cross and Omni | Retail industry
Quick trip through the journey: single > multi > cross >omni channel [it's not only retail tho]
digital  omni  multi  channel  history  cdo  adoption  guide  retail 
may 2014 by csrollyson
Innovation Excellence | Like Sbarro, Will You Be the Next Domino to Fall?
MUSTread: #Retail #store businesses vanishing b/c execs using outmoded planning, strategy tools, ideas #kudos
retail  mall  restaurant  apparel  Q1  2014  bankruptcy  strategy  fail  store  digital  cdo  transformation  ecommerce  mobile  customer  experience  2cdo 
march 2014 by csrollyson
How Mobile Is Bridging Brick and Mortar’s Data Gap
USEFUL How local retail can use data to bridge offline/online gap, go omni multi channel
big  data  analytics  omni  channel  retail  store  local  marketing  email  mobile  cdo  digital  transformation  Q1  2014  customer  sales  revenue 
march 2014 by csrollyson
The Case of the Missing Experiential Social Media Strategies | Anna's Thought Bubbles
Point of view on fashion industry's use of #SocialMedia: move beyond the product to viewer | #customer | user #experience #kudos
customer  user  experience  fashion  pointofview  q4  2013  runway  social  media  product  apparel  video  surprise  howto  cdo  digital  business  design 
march 2014 by csrollyson
Amplify the Customer Experience with Personalization | Genesys Blog
Approaching #omnichannel fr contact center POV; CEM can provide data to personalize service
customer  Experience  platform  pointofview  personalization  integration  omni  channel  phone  service  Q1  2014  cdo  digital  2cdo  2csra  2sbs 
march 2014 by csrollyson
Why user centric design should lead to business transformation
KUDOS: Digital transformation is the default b/c #customer experience is #omnichannel; silos disjoint & leech value
omni  channel  user  customer  Experience  design  pointofview  q1  2014  CDO  digital  transformation  travel  example  web  ecommerce  foundation 
march 2014 by csrollyson
WhatsApp is Different | Om Malik
MUSTread analysis of #mobile platform adoption & why Facebook bought Whatsapp [stats] #kudos
mobile  digital  broadband  adoption  global  user  statistics  analysis  facebook  whatsapp  twitter  yahoo  skype  instagram  snapchat  comparison  qq  google  youtube  linkedin  myspace  ebay  platform  CDO 
march 2014 by csrollyson
Digital Strategy Test: Can You Gain Competitive Advantage? - InformationWeek
CDOs: CEO intervws on #Digital transformation 2edge sword: creates great value yet thin competitive advantage
CEO  digital  strategy  CDO  transformation  I.T.  example  insurance  banking  asia  Financialservices  manufacturing  travel  foundation  cpg  consumer  apparel  customer  experience 
march 2014 by csrollyson
All Hail the Rise of the Boundary Worker - Social Business Insights Blog
#BigData-powered people raise the bar in formerly low-tech businesses: how your #retail #experience will change #fb
service  retail  omni  channel  exceptional  insight  tablet  big  data  customer  experience  q1  2014  IBM  CDO  restaurant  store  digital  2sbs 
march 2014 by csrollyson
Customer Experience - Cisco
Valuable summaries of global Cisco research on #digital #customer #experience in #healthcare #banking #retail #auto
customer  experience  thought  leadership  cisco  automotive  healthcare  retail  omni  channel  banking  Financialservices  pointofview  network  IoT  ubiquitous  computing  smart  device  cdo  digital  adoption  research  statistics  provider 
february 2014 by csrollyson
The Big Picture of Big Data for 2014 | Business Over Broadway
Summary of #BigData vendor 2014 predictions + nice infographicky #wordcloud | even more int'g would be #customer predicts ;^)
big  data  mashup  vendor  consultant  2014  q1  prediction  interpretation  infographic  cdo  digital  market 
february 2014 by csrollyson
When Big Data rediscovered the 1970's - broadstuff
How #BigData is rebadging 1970s "decision maths"; gentle debunk by former Mckinsey consultant suggests risks of overuse #kudos
big  data  debunk  science  decision  algorithm  industry  mckinsey  japan  manufacturing  production  optimization  industrial  economy  analysis  pointofview  q1  2014  lean  justintime  digital  history  cdo  foundation  2cdo  2csra 
february 2014 by csrollyson
The strength of ‘weak signals’ | McKinsey & Company
McKinsey reflection on #SocialBusiness social media "weak signals" & how they add value to traditional listening, metrics
social  media  business  customer  usecase  mckinsey  Q1  2014  pointofview  example  retail  parent  digital  analytics  big  data  cdo  2blog 
february 2014 by csrollyson
6 Ways Health Care Providers Can Reduce Medical Device Security Risks - Deloitte CIO - WSJ
Malware & security risks in #healthcare smart networked devices #IoT - How-to post recommends security strategies #fb
IoT  healthcare  smart  device  malware  hack  security  medicine  ubiquitous  computing  network  cyber  hospital  clinic  howto  deloitte  collaboration  digital  CDO  control  procurement  2cdo  2csra 
february 2014 by csrollyson
Misconceptions about Social Media #Custserv | LinkedIn
[comment] RARE insight on customer service, social media, marketing & operations: banking context #custserv #kudos @frankeliason
customer  service  social  media  csrblogcomment  q1  2014  banking  Financialservices  example  marketing  organization  operations  citibank  mckinsey  experience  interaction  management  sourcing  community  support  business  digital  CDO  2cdo 
february 2014 by csrollyson
How Amazon Forced CVS to Stop Selling Cigarettes | Wired Business | Wired.com
MUSTread: Short analysis of CVS decision to stop selling tobacco: emphasizing its health care value proposition to compete v. Amazon #kudos
retail  store  pharmacy  cpg  tobacco  q1  2014  CVS  Amazon  competition  value  proposition  health  Analysis  CDO  2cdo  digital  ecommerce  mobile  shopping  usecase  2csra  2snr 
february 2014 by csrollyson
Big data becomes fast data with BlueDBM | ZDNet
Emerging capability in analyzing massive amounts of unstructured data
big  data  processing  innovation  MIT  Q1  2014  flash  ethernet  network  infrastructure  memory  cdo  2cdo  digital 
february 2014 by csrollyson
Finding your digital sweet spot | McKinsey & Company
VALUABLE analysis of using #digital #transformation to boost revenue & cut cost-in 10 industries #kudos
q4  2013  digital  transformation  analysis  revenue  cost  industry  banking  transport  retail  grocery  omni  channel  multi  telecom  mobile  airline  hightech  insurance  apparel  hotel  publishing  CDO  strategy  innovation  foundation  2cdo  2csra 
february 2014 by csrollyson
Why Hadoop Only Solves a Third of the Growing Pains for Big Data | Innovation Insights | Wired.com
EXCELLENT #BigData discussion of #Hadoop within data management workstream; its strengths & limitations #kudos
big  data  hadoop  management  process  user  challenge  application  software  workstream  q1  2014  CDO  digital  transformation 
january 2014 by csrollyson
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