csrollyson + cco + career   15

What does it take to be a chief customer officer?
Emphasizes "the human touch" and using automation to enhance experience & having a global enterprise view
cco  customer  experience  executive  career  insurance  healthcare  payer  medical  global  international  human  automation  artificial  intelligence  service  collaboration  enterprise 
april 2017 by csrollyson
The Power of Truth Telling At Work
[comment] Book reveals root case of #employee #engagement & performance crisis: A lack of #truth at work. What to do about it
truth  organization  culture  2016  book  author  employee  engagement  boss  colleague  howto  career  courage  risk  relationship  interview  leadership  sochap  cco  2csra  csrblogcomment 
april 2016 by csrollyson
Service Design: A Marketer's Secret Weapon
SUPERB Intro to #service #design for CMOs: valueprop + key tools, examples #kudos @challis
service  design  marketing  artifact  reference  customer  experience  organization  journey  delivery  exceptional  2cco  2cdo  cco  cdo  value  proposition  career 
october 2015 by csrollyson
A Bigger CMO Role: The Chief Omnichannel Officer
Another example of a retail brand coping w the need for #digital & #customer #transformation
cco  cdo  executive  omni  channel  retail  brand  management  digital  customer  experience  transformation  cmo  career  strategy 
september 2015 by csrollyson
3 Actions to Avoid the “Beggar” Trap for Chief Customer Officers | CustomerThink
Excellent how-to advice for course-correcting when your #CCO role is short on authority
cco  reference  howto  organization  executive  collaboration  q3  2015  career 
september 2015 by csrollyson
Was I wrong about Chief Digital Officers? | Econsultancy
Reflecting on transformer v. ambassador models for CDOs - muddles w CCO
cdo  cco  uk  comparison  reflection  q3  2015  model  organization  transformation  career 
september 2015 by csrollyson
Goodbye, CIO. Say Hello to the Chief Customer Officer | WIRED
Tech take on CCO careers: The need for the CIO dissipating while need for CCO grows
cco  career  path  cio  organization  history  enterprise  corporate  development  2013  Q2  pointofview  IT  cloud  management  executive 
september 2015 by csrollyson
Customer Experience Career List - Customer Experience Professionals Association
Job openings for #customer experience professionals (all levels); also people who've recently landed
cco  customer  experience  career  list  opening  directory 
september 2015 by csrollyson
Chief Customer Officer as Change Agent
Interview: How energy CCO is leading change; connecting employees with steady stream of customer voice
cco  career  casestudy  example  interview  energy  customer  experience  employee  transformation  podcast 
september 2015 by csrollyson

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