csrollyson + casestudy   590

Case study: improving instructions [TechScribe technical writing]
#Technical #writing example of redesigning inventory procedure guide: nice before/after example + use of nested un/ordered lists #retail
technical  writing  example  redesign  retail  inventory  procedure  store  office  communication  guide  bullsi  csr19  casestudy 
6 days ago by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
6 days ago by csrollyson
(5) WHAT IS A BEEFSTEAK!?: Experience Design with The Chicago Beefsteak - YouTube
Great #CX case study for Chicago steakhouse that offers personal treatment for customers and communal events
customer  experience  casestudy  example  chicago  restaurant  steak  beef  personal  entrepreneur  paleo  primal  lincoln  square  video  craft 
10 weeks ago by csrollyson
Mapping the Patient Journey: A Case Study
Very useful: How to use and design #patient #experience #journey #maps to put touchpoints into a narrative and identify breakdowns. How to design the map + example #agile #digital #ethnography
healthcare  patient  journey  map  casestudy  bullsi  howto  design  value  proposition  provider  touchpoint  social  media  medical  urology  persona  csr19 
10 weeks ago by csrollyson
MeasuringU: 5 Types of Qualitative Methods
Which of these Qual research types do you know? #Ethnography + some uncommon #qualitative #research types - includes links to more
research  qualitative  reference  example  ethnography  casestudy  agile  csr19 
10 weeks ago by csrollyson
On the Road - Inova Fair Oaks Hospital - The Beryl Institute - Improving the Patient Experience
Inspiring #casestudy of a #patient #experience #journey initiative at a Virginia #hospital + example #service #design artifacts #healthcare #cx
patient  customer  experience  journey  map  example  casestudy  hospital  virginia  emergency  hall  collaboration  reflection  healthcare  service  design  csr19 
april 2019 by csrollyson
Mapping the experience of families at the ER | Highland Solutions
Example of #customer #journey #map project for Wisconsin children's hospital, the process and outcomes; BTW #agile #digital #ethnography broadens results with 100s of customer discussions #CX
customer  experience  journey  map  casestudy  example  wisconsin  children  hospital  process  outcome  healthcare  physician  marketing  emergency  csr19 
april 2019 by csrollyson
Distribution Transparency: Four Filmmakers Reveal Their Distribution Numbers, Part One | Filmmaker Magazine
Very useful! 2 #documentary #filmmaker #casestudy featuring #DIY #distribution w the revenue numbers/channel - both feature developing audience w #socialmedia ^cr
independent  documentary  film  DIY  distribution  casestudy  example  Statistics  revenue  channel  beauty  actor  museum  social  media  email  audience  development  VOD  TV  SVOD  merchandise  blog  community  DVD  edition  women  theater  booker  screening  alternative  exceptional  bullsi  19eyz 
april 2019 by csrollyson
Distribution Transparency: Four Filmmakers Reveal Their Numbers, Part Two | Filmmaker Magazine
2 superb #case #studies of #DIY #distribution for cause #films + #piracy as channel & growing audience w #socialmedia #independent #producer ^cr
filmmaker  DIY  distribution  cause  film  documentary  casestudy  theater  marketing  email  social  media  strategy  finance  audience  piracy  education  sales  exceptional  bullsi  revenue  VOD  TV  rights  19eyz  bullsi2 
april 2019 by csrollyson
The Full Costs and Income of a £1million Indie Film - American Film Market
Superb: dissecting the costs and revenue of a real #indie feature #film #investor #kudos @stephenfollows
finance  investment  ROI  example  casestudy  UK  independent  film  19eyz  bullsi  investor  cost  income  germany  greece  usa  VOD  theater  Business 
april 2019 by csrollyson
Case Studies from The Film Collaborative | TFC Blog
Superb trove of #independent #flim [mostly] #distribution case studies: A gold mine of experience and learnings #kudos @filmcollab
film  release  reference  bullsi  casestudy  marketing  DIY  VOD  finance  crowdsourcing  19eyz  distribution  filmmaker  producer  investor  festival  lessons  learned  Business 
march 2019 by csrollyson
Launching a Theater-On-Demand distribution campaign | TFC Blog
Post-mortem of "Theater on Demand" #crowdsourcing #distribution for cause-focused documentary #film: Nice detail, numbers and results
independent  film  distribution  casestudy  documentary  theater  screening  marketing  model  results  19eyz  bullsi  network  cause  disability  producer  promotion  crowdsourcing  community  strategy  Business 
march 2019 by csrollyson
Columbus Case Study | Sundance Institute
Very useful #independent #film release and distribution strategy and results - excellent detail #casestudy #filmmaker #investor #finance
film  distribution  windowing  strategy  casestudy  independent  festival  feature  theater  rights  investment  return  revenue  channel  audience  budget  promotion  SVOD  TVOD  marketing  cost  sundance  bullsi 
march 2019 by csrollyson
The Age of Stupid - Wikipedia
Intensely cause-focused #documentary #case #study reveals innovation in #investment and #distribution #climate #change #crowdfunding
Indie  film  example  casestudy  climate  change  uk  distribution  investor  investment  model  crowdfunding  story  2009  awareness  strategy  innovation  global  release  19eyz  bullsi  director  producer  Business 
march 2019 by csrollyson
(13) Independent Film Financing | LinkedIn
Not a doc, but a nice rundown on how he financed his $1.2MM film
example  indie  film  finance  production  tax  incentive  michigan  usa  investor  casestudy  19plx  19eyz  Business 
february 2019 by csrollyson
CAR-T Therapy: Lifeline to A Cure? - Cancer Health
2 YESCARTA case studies for NHL and PMBCL patients highlight ATC interactions and patient and ATC physician quotes
patient  yescarta  casestudy  sh1  sh4  ATC  NHL  transplant  ASCT  radiation  referral  ws1  ws2  cartcell  18sbx  PMBCL  Q1  2018  bullsi2  bullsi 
january 2019 by csrollyson
In Sweeping War on Obesity, Chile Slays Tony the Tiger - The New York Times
Extreme #obesity: 75% Chileans overweight/obese + over half kids up to 6 overweight/obese: How the govt is fighting #big #food
drivetotrust  cooktohealth  obesity  casestudy  chile  regulation  big  food  processed  ethics  fight  warning  label  grocery  brand  diabetes  children 
may 2018 by csrollyson
A Chicago cop’s daughter’s suicide sets family on mission | Feature | Chicago Reader
Story of teen's depression and suicide on Chicago's southwest side; Now parents' mission is to #endthestigma of #mental #illness #suicide
suicide  teen  daughter  chicago  police  2017  bully  junior  highschool  gun  mental  illness  depression  nami  psychiatrist  healthcare  social  worker  psychologist  casestudy  family  father  mother  stigma 
march 2018 by csrollyson
Water-only fasting and an exclusively plant foods diet in the management of stage IIIa, low-grade follicular lymphoma. - PubMed - NCBI
Follicular lymphoma (FL), the second most common non-Hodgkin's lymphoma (NHL), The case of a 42-year-old woman diagnosed by excisional biopsy with stage IIIa, grade 1 FL. She underwent a medically supervised, 21-day water-only fast after which enlarged lymph nodes were substantially reduced in size.
cancer  fasting  lymphoma  casestudy  diet  water  lifestyle  transformation 
may 2017 by csrollyson
Fasting and cancer treatment in humans: A case series report
10 cases in which patients diagnosed with a variety of malignancies had voluntarily fasted prior to (48-140 hours) and/or following (5-56 hours) chemotherapy.
cancer  fasting  chemotherapy  2009  Q4  human  casestudy  medicine  government  research  study  side  effect 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
Probabilistic Flood Mapping Using Volunteered Geographical Information (social media)
Exploratory research into using social media to create and compare flood|stormwater models
water  city  research  social  media  photo  video  casestudy  austin  texas  university  model  twitter  flickr  youtube  storm 
april 2017 by csrollyson
CASE - How Well Do You Know Your Alumni?
How a university used #socialmedia + #analytics to boost #fundraising effectiveness
bullsi  alumni  sh5  social  media  16ccc  analytics  fundraising  facility  facebook  example  casestudy  enterprise  sofrware  vendor 
november 2016 by csrollyson
Edsel - Wikipedia, the free encyclopedia
Old classic automotive case study of product launch failure, poor resesrch, management
marketing  brand  failure  history  automotive  ford  management  advertising  research  product  design  engineering  model  mix  pricing  casestudy  2csra  2csrollyson  2cdo 
september 2016 by csrollyson
Real Time Cases
Platform allows businesses to present cases/challenges that professors can assign to students
higher  education  training  student  professor  business  casestudy  platform  software  innovation 
august 2016 by csrollyson
Case Study: HuskerMax Creates "Instant Reader Engagement"
Case study: College football team boost engagement from web, social & forums
social  media  engagement  software  tool  vendor  poll  website  casestudy  sport  forum  16ccc 
august 2016 by csrollyson
Keeping Loved Ones In The Loop During Cancer Treatment
How a private blog for updating family/friends on loved ones' health status turned into a major business
casestudy  healthcare  family  friend  social  network  medicine  community  privacy  2008  Q2  physician  patient  consumer  cancer  status 
june 2016 by csrollyson
Panama Papers: Email Hackable via WordPress, Docs Hackable via Drupal - Wordfence
Analysis of #PanamaPapers #hack: How attacker entered #LawFirm #WordPress > #email > #enterprise documents
wordpress  panama  papers  Q2  2016  security  hack  analysis  casestudy  law  professional  services  firm  email  credential  login  plugin  database  drupal  2snr  2csra  2ghcj  2sbs  2cdo 
april 2016 by csrollyson
PEMCO: Establishing an engaging customer experience | Insights | West Monroe Partners
#Insurance case study: business strategy approach to #customer #experience strategy: extending call center
customer  experience  casestudy  insurance  strategy  market  analysis  sochap  call  center 
february 2016 by csrollyson
Going Beyond Clinical Walls
Series of short papers on #healthcare provider & community org collaboration to boost population health
healthcare  provider  community  collaboration  example  casestudy  1cv6s  reference  video 
january 2016 by csrollyson
Sharing Knowledge and Using Data to Build Common Ground
2 #healthcare provider orgs work w NGO, identify mismatch in #MentalHealth providers & community need
healthcare  community  mental  health  minnesota  casestudy  Q2  2015  data  analysis  supply  demand  provider  services  psychology  psychiatry  NGO  1cv6s 
january 2016 by csrollyson
Going Beyond Clinical Walls: Solving Complex Problems
How a hospital engaged the community to identify/engage substance abuse patients proactively
case  study  community  hospital  provider  physician  engagement  minnesota  casestudy  alcohol  mental  health  rural  drug  substance  abuse  1cv6s 
january 2016 by csrollyson
Why you can't ignore Glassdoor | Jennifer Jones Newbill | LinkedIn
SURPRISE: @Dell finds #employee reviews #trust worthy #engagement Thx @jennifernatdell
employee  engagement  trust  glassdoor  social  media  casestudy  example  dell  howto  sochap  reference  review  employer  2sochap  2sbs  2snr  2csra 
december 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
#KeHe Foods' CIO takes us behind the curtain of #mobile #transformation (coverage of #solsticefwd )
food  mobile  application  casestudy  2015  Q3  natural  grocery  trade  show  value  proposition  conference  CIO  CDO 
november 2015 by csrollyson
How Signature Flight Support Built a Customer-Centric Culture
CX Case study: airline service vendor boosts #customer #experience by enhancing communications, culture
airline  travel  vendor  casestudy  customer  experience  training  culture  partner  executive  employee  q2  2015  survey  analysis 
september 2015 by csrollyson
Improve Customer Experience in Healthcare
Superb #customer #experience #healthcare case study: research, stats, results; example of cancer patients
healthcare  customer  experience  casestudy  uk  cancer  research  statistics  model  performance  results  cco  strategy  2chcuo  medicine  q2  2014  service  design  stgr  2csra 
september 2015 by csrollyson
ANZ’s Customer Experience Strategy Reaps Lasting Rewards | Loyalty360.org
Bank #customer #experience case study focuses on easier banking; summarizes transformation process+results #cx
casestudy  banking  customer  experience  service  design  relationship  touchpoint  q4  2014  australia  2chcuo  2sbs  cco  strategy  asia 
september 2015 by csrollyson
Do You Believe Customers are an Asset…Or a Cost Center? - Customer Bliss
[comment] Superb cases of how trusting #retail customers boosts business- w numbers- cycling+furniture in comments
customer  experience  casestudy  retail  cycling  furniture  statistics  trust  relationship  life  value  2chcuo  2sbs  csrblogcomment  cco 
september 2015 by csrollyson
Journey Mapping the Customer Experience: A USA.gov Case Study
Excellent step-by-step description of gov't mapping for 1 persona + good pics, example #UX #CX #kudos
customer  experience  service  design  casestudy  government  journey  map  q3  2015  infographic  2chcuo  exceptional  website  call  center  email  interaction  cco 
september 2015 by csrollyson
Oracle cross channel customer experience Celcom case study
2 #omnichannel case studies on Oracle; nice detail of customer journey incl. #socialmedia #retail #callcenter...
omni  channel  customer  experience  casestudy  oracle  enterprise  software  retail  call  center  website  mobile  social  media  2chcuo  cco 
september 2015 by csrollyson
Digital Experience Strategy Case Study: Esri | Connective DX
Vendor CCO case study shows nice detail; CX evolution of global geodata provider
cco  strategy  customer  Experience  casestudy  vendor  software  roadmap  cms  content  2chcuo 
september 2015 by csrollyson
Chief Customer Officer as Change Agent
Interview: How energy CCO is leading change; connecting employees with steady stream of customer voice
cco  career  casestudy  example  interview  energy  customer  experience  employee  transformation  podcast 
september 2015 by csrollyson
How Shake Shack Leads The Better Burger Revolution | Fast Company | Business + Innovation
How Shake Shack leads w #customer #experience; helping customers to feel good; breaking the "customer-provider" barrier
restaurant  luxury  fast  casual  concept  Newyorkcity  usa  innovation  local  sustainable  beef  supply  chain  cco  customer  experience  disruption  2cdo  2csra  2snroadmap  casestudy 
september 2015 by csrollyson
Inside Obama's Stealth Startup | Fast Company | Business + Innovation
How Obama learned from the healthcare.gov fiasco: reforming govt systems fr the inside
government  hightech  transformation  healthcare  fiasco  2015  Q3  obama  agile  2ghcj  2cdo  2csra  casestudy 
september 2015 by csrollyson
DeSID report examines the growth of service design | Design Council
Report on service design adoption: 6 case studies + survey of 49 design agencies globally
service  design  report  research  global  europe  uk  reference  experience  customer  casestudy 
august 2015 by csrollyson
Location, Location, Frustration | Inc.com
3 site selection case studies for apparel, education & manufacturing
retail  store  manufacturing  plant  casestudy  location  california  site  selection  q4  2014 
march 2015 by csrollyson
Case Studies
#SlideShare #casestudies by customers in hightech media government education...
slideshare  reference  casestudy  customer  user  Platform 
march 2015 by csrollyson
SlideShare Tips: How to Create a 5,000-View SlideShare in 10 Minutes
Step-by-step #slideshare starter guide highlights Buffer's experience + #presentation #makeover
slideshare  presentation  reference  howto  guide  beginner  example  casestudy  makeover  Platform 
march 2015 by csrollyson
Digital Humanitarians
Patrick Meier's new book on mobile humanitarian response to disasters, and its website; great design!
book  self  publishing  website  design  example  social  media  natural  disaster  mobile  big  data  casestudy  crisis 
february 2015 by csrollyson
"The 'Real Thing' for Coke and Product Brands" by @csrainc
2part analysis of Coke's product brand failure: How #coke can transform #customer #relationship+it's using finance to hide its slide
mengpost  q4  2014  product  brand  customer  experience  outcome  howto  trust  integrity  health  obesity  casestudy 
november 2014 by csrollyson
Here’s Why Public Wifi is a Public Health Hazard — Matter — Medium
(White) hacking case study: shows various hacker tools that steal phone, tablet & laptop data, creds, bank acct info, control of machine
wifi  wireless  network  security  hack  exposé  casestudy  amsterdam  cafe  public 
october 2014 by csrollyson
How Big Data Brought Ford Back from the Brink - Dataconomy
Shortish #automotive example/case study of using #BigData for product distribution and manufacturing
automative  ford  big  data  analytics  inventory  design  social  media  q3  2014  example  casestudy  consumer  supply  demand  model  EV  electric  hybrid  manufacturing  prototype  retail  dealer 
september 2014 by csrollyson
Help, I Need a New Lawn Mower – The New Consumer Path to Purchase. | Ignite Social Media
SUPERB educated yet personal account of "social decision journey": note focus on #customer #outcome not product #kudos
customer  experience  usecase  outcome  example  exceptional  home  residence  lawn  casestudy  journey  retail  omni  channel  ecommerce  family  decision  consumer 
august 2014 by csrollyson
Being of Service: The Bridge to Meaning and Mission in Business | Gideon Rosenblatt | LinkedIn
[commented]Succinctly shows how brands/businesses can be more profitable by putting people first [sev.examples] #kudos
service  experiential  social  media  mission  enterprise  company  example  grocery  usa  family  business  profit  stakeholder  ethos  casestudy  exceptional  csrblogcomment 
august 2014 by csrollyson
Divorce Support - Classification of Debts Upon Divorce
Excellent discussion and case summaries explaining marital and non-marital property and debt before and after separation date
divorce  separation  debt  reference  example  casestudy  property 
july 2014 by csrollyson
Case study: Macmillan turns to social media to ease restructuring
Useful case study of using Jive to build internal social network to support corporate restructuring
publishing  social  media  business  casestudy  q3  2013  organization  restructuring  employee  comparison  sharepoint  jive  value  proposition  intranet  i.t.  network  enterprise  2.0 
july 2014 by csrollyson
Tickets for Restaurants | Alinea
All you need to know about Alinea's ticket-selling model for restaurants #kudos
restaurant  casestudy  services  pricing  tactics  social  business  media  innovation  disruption  customer  experience  2csra 
july 2014 by csrollyson
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