csrollyson + amazon   79

Whole Foods complaints about produce quality since Amazon deal - Business Insider
Customers perceive produce quality and stock availability noticeably dropping since @amazon bought @wholefoods
amazon  wholefoods  customer  experience  q4  2017  quality  produce  fruit  vegetable  stock  store  price  acquisition  management 
5 weeks ago by csrollyson
The King Customer Paradox: The More Empowered, The More We Lose Control
[comment] How firms' competitive efforts to serve customers result in invasive use of data, but few people realize it
csrblogcomment  customer  experience  pointofview  q2  2017  king  queen  amazon  service  Competition  autonomy  surveillance  big  data  analytics 
april 2017 by csrollyson
Amazon Echo vs. Google Home vs. Microsoft Cortana vs. Apple Siri - Business Insider
Comparison of 4 players in #digital #concierge market #Apple #Google #Amazon #Microsoft smart home car
digital  concierge  microsoft  google  amazon  apple  comparison  q1  2017  speculation  automotive  smart  home  strategy 
march 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
How Retail Is Mastering the Omni-Channel Customer Experience | Centric Digital
Useful summary of #retail #store disruption + #ecommerce move into #apparel @jcpenney insights
strayegy  customer  experience  retail  store  example  jcpenney  ecommerce  omni  channel  2016  apparel  amazon  walmart 
october 2016 by csrollyson
DynDNS is currently being DDoS'd - May affect your site - Wordfence
USEFUL reference for navigating 21 Oct 2016 global DDOS that's taken down many popular websites
2016  q4  ddos  twitter  dyndns  attack  internet  dna  paypal  netflix  github  etsy  soundcloud  amazon  shopify  zendesk  braintree  howto  analysis  reference 
october 2016 by csrollyson
Waves of cyber attacks hit Netflix, Spotify, Twitter
Hackers released super-simple code to enable #botnet attacks in early October
ddos  cyber  attack  2016  q4  twitter  amazon  netflix  internet  botnet  hack  2ghcj  2snr 
october 2016 by csrollyson
Wal-Mart to Acquire Jet.com for $3.3 Billion in Cash, Stock - WSJ
Walmart throws in the towel, buys Jet.com to rev #ecommerce woo Gen Y/Z
walmart  jetcom  Q3  2016  acquisition  ecommerce  Competition  amazon  store  retail  geny  genz  2snr  2csra 
august 2016 by csrollyson
$1 Billion for Dollar Shave Club: Why Every Company Should Worry - NYTimes.com
Another example of a startup that used the cloud for its operations: DSC had only 190 employees & sold for $1B
disruption  subscription  q3  2016  personal  care  acquisition  exit  virtual  consumer  brand  youtube  aws  amazon  cloud  logistics  distribution  2csra  2snr  sochap  2execguide 
july 2016 by csrollyson
Amazon uses shock tactic to stop thefts at warehouses - BBC News
Amazon uses video surveillance to scare warehouse #employee, to stop shrinkage. destroys #trust #fail #engagement
trust  relationship  employer  employee  surveillance  Q1  2016  news  amazon  video  retail  warehouse  operations  shrinkage  theft  social  engagement  experience  cco  sochap  example  2cdo  2csra 
march 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Biggest Blunders to Learn From in 2016 Part 2: Amazon's Anytime Employee Feedback Tool
How transparency backfired at #Amazon: Blowback & analysis of #employee feedback tool in 2015
amazon  employee  feedback  q3  2015  snafu  culture  exposé  engagement  sochap 
january 2016 by csrollyson
Amazon… A virtual marketplace, or Big Brother? | imy santiago
Amazon arouses ire of author reviewers and refuses to explain its policies; it acting like a monopoly
amazon  review  policy  controversy  q3  2015  transparency  censorship  2sochap 
july 2015 by csrollyson
The Push for Push — Medium
Interim solution, better when AZ releases API; obvsly things will reorder themselves #apple #watch
button  order  amazon  feature  cpg  fmcg  replenishment  software  2snr 
april 2015 by csrollyson
Amazon's next targets: Microsoft Exchange and Gmail | InfoWorld
Early news of #Amazon #enterprise #email calendaring contact/task management & public folder solution #security
amazon  microsoft  google  competition  3email  cloud  infrastructure  q1  2015  breaking  enterprise 
january 2015 by csrollyson
How to Get Away with Uber — Matter — Medium
Point of view parallels Uber w Amazon, Google: ruthless execs, growth despite crummy customer experience
uber  pointofview  Q4  2014  comparison  lyft  amazon  google  webvan  groupon  executive  ethics  customer  Experience  trust  government  lobby  Competition  journalist  media  bully  VCs.angels  transport  taxi 
november 2014 by csrollyson
Self-publishing never easier but money, glory scarce
Self-publishing trend, results & impact on legacy publishing
self  publishing  Q4  2014  Statistics  amazon  apple  smashwords  example 
october 2014 by csrollyson
Secrets Of A Frustration-Free Customer Service Experience
3 secrets of great #customer service: self-service, personalization, anticipation #experience
customer  experience  service  example  amazon  personal  automation  siri  self  2sbs 
october 2014 by csrollyson
Amazon Partners with Twitter for New Online Shopping Feature | 英会話ニュース教材 Daily News Article
If you missed it: #Twitter-#Amazon partnership lets users to add items to their Amazon cart by using hashtag #amazoncart
twitter  amazon  q3  2014  news  partner  tweet  cart 
july 2014 by csrollyson
It Doesn’t Matter That Amazon’s Music Streaming Service Is Lame | Money.com
ASTUTE analysis of #Amazon's streaming #music service looks where pundits do not: at #product #strategy
amazon  product  strategy  music  video  comparison  business  model  analysis  q2  2014  2snr  2sbs 
june 2014 by csrollyson
Alibaba to launch U.S. e-commerce website | Article | Technology | Reuters.com
Much more to come: New Alibaba site 11main reflects international expansion & USA market entry #fb
alibaba  ecommerce  usa  market  entry  adoption  acquisition  launch  Q1  2014  2cdo  smb  amazon  ebay  boutique  platform  china  internet  2ghcj  2csra 
february 2014 by csrollyson
Moving at the Speed of Creativity | Publishing eBooks to Amazon and iTunes iBookstore: Learning Curve Continues
Great how-to information, warnings about glitches when e-pulblishing to iTunes, Amazon & others #kudos
self  publishing  itunes  amazon  kindle  howto  casestudy  tool 
february 2014 by csrollyson
How Amazon Forced CVS to Stop Selling Cigarettes | Wired Business | Wired.com
MUSTread: Short analysis of CVS decision to stop selling tobacco: emphasizing its health care value proposition to compete v. Amazon #kudos
retail  store  pharmacy  cpg  tobacco  q1  2014  CVS  Amazon  competition  value  proposition  health  Analysis  CDO  2cdo  digital  ecommerce  mobile  shopping  usecase  2csra  2snr 
february 2014 by csrollyson
Amazon Uses ’60 Minutes’ To Unveil Automated Delivery Drones | Variety
Jeff Bezos unveils #Amazon's plan to use automated drones to deliver goods to #customers by 2018 #fb
amazon  q4  2013  news  delivery  ecommerce  disruption  drone  distribution  model  automation  2018  green  carbon  2csrollyson 
december 2013 by csrollyson
Judge hits IBM in CIA cloud case - Computerworld
Amazon bests IBM in court for the right to build private cloud for CIA
cloud  amazon  ibm  litigation  2013  judge  court  decision  cia  private 
november 2013 by csrollyson
Jeff Bezos's wife and Amazon slam new book about company | Article | Technology | Reuters.com
Competitve positioning: Amazon ex-execs & insiders vie w supporters of exposé's author; also see reviews [http://ow.ly/quLt4]
conflict  amazon  exposé  book  Q4  2013  review  jeffbezos  culture  organization  employee  2ghcj 
november 2013 by csrollyson
Here's What The Store Of The Future Will Look Like (Hint: Not Amazon) - Forbes
[commented]POV refs customer survey & compares Amazon/Walmart/Target revenue to deduce retail stores will remain dominant
retail  omni  channel  pointofview  q4  2013  amazon  target  walmart  comparison  generation  genx  geny  millennial  value  proposition  survey  customer  csrblogcomment  digital  ecommerce  store  transformation  cdo 
october 2013 by csrollyson
@WalmartLabs: Why Walmart won’t succeed in e-commerce even if it does everything right.
[comment] Posits that Walmart's huge success with physical #retail will prevent it from succeeding in ecommerce & #omnichannel
walmart  ecommerce  siliconvalley  web  development  amazon  competition  store  retail  omni  channel  multi  pointofview  digital  transformation  cdo 
october 2013 by csrollyson
Amazon Revolutionizes Customer Support with “Mayday” – 24/7 Live Video Chat - exploreB2B
Amazon puts 24x7x365 #customer #service button on Kindle Fire: free Mayday techsupt a gamechanger #kudos cc/@frankeliason
amazon  q4  2013  customer  service  experience  mobile  tablet  kindle  video  chat  support  disruption  transformation  cdo  digital  competition  2cdo 
october 2013 by csrollyson
Jeff Bezos on Post purchase - The Washington Post
Short letter from #jeffbezos on #washingtonpost acquisition Thx @leebryant
media  newspaper  journalism  acquisition  washington.dc  usa  amazon  jeffbezos  q3  2013  2ghcj 
august 2013 by csrollyson
Amazon, Google, eBay eye next disruptive technology: Same-day delivery - Business - The Boston Globe
Personal account & analysis of using Amazon's same-day delivery in Boston: erasing another retail differentiator
retail  ecommerce  mcommerce  mobile  Q2  2013  delivery  competition  cdo  digital  Boston  amazon  ebay  google  example  usecase 
july 2013 by csrollyson
Amazon's DRM drama: Whose Kindle is it anyway? | Cringely - InfoWorld
Pause 4 thought: Amazon Kindle permission fail; danger of "The Cloud" #fb
cloud  book  amazon  snafu  norway  customer  kindle  ebook  drm  failure  2csrollyson 
october 2012 by csrollyson
Why Amazon, Facebook, Apple and Google Are Winning Mobile and Social Media Mind Share - American Banker Article
Posits that banks' strongest competitors in mobile payments may be Google, Apple, Facebook and Amazon: strong technologies & relationships
bank  Financialservices  retail  mobile  apple  google  facebook  amazon  tablet  phone  payment  relationship  competition  analysis  2csra 
july 2012 by csrollyson
Amazon's core? Frugality - Fortune Tech
Eyepopping online retail numbers + examining Amazon's core competency in frugality & efficiency
amazon  enterprise  strategy  core  competency  operations  competitive  advantage  cost  efficiency  innovation  retail  online  ecommerce  frugality 
march 2012 by csrollyson
MacBook Air Used By Tribe in the Amazon Rainforest | Cult of Mac
FASCINATING: Amazon chief uses MacBook to save rainforest Thx @menanie_adcock #fb
macbook  apple  amazon  forest  google  exceptional  environment  preservation  mashup  innovation 
september 2011 by csrollyson
counternotions
Excellent valuchain strategy discussion: Apple Sony Amazon etc Thx @monkbent #li
valuechain  apple  itunes  appstore  sony  google  amazon  coopetition  strategy  analysis  exceptional  ios  device  ecosystem  platform 
february 2011 by csrollyson
Why (and How) Apple Killed the $9.99 Ebook - Kindle - Gizmodo
Excellent analysis of market dynamics in ebooks: Apple, Amazon h/t @mklopez
apple  strategy  book  amazon  competition  analysis  market  ebook  2snr 
february 2010 by csrollyson

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