csrollyson + adoption   504

Championing the Customer Experience | Brandwatch
Argues that customer experience is marketing, takes a brand/enterprise view of #customer #experience culture using @deloitte's maturity model @vizia
marketing  customer  experience  pointofview  platform  enterprise  data  integration  IT  strategy  CCO  executive  model  deloitte  maturity  csr19  business  intelligence  analytics  social  media  journey  map  adoption  touchpoint 
12 days ago by csrollyson
Why Practical Skills Will Matter More Than Your Degree In The New Econ
Alternative hiring practices are emerging; employers increasingly think beyond trad credentials, especially in tech
Employment  education  skill  degree  trend  higher  Q1  2018  tech  adoption  example  alternative  tradition  employer  recruiter 
march 2018 by csrollyson
Social Impact Investing Is Attracting New Funds As Well As New Startup Ideas
Momentum building: @theimpactengine movement & 2018 showcase for #social #impact #startups
2018  q1  impact  investor  impactengine  event  VCs.angels  social  startup  adoption  profit  chicago 
february 2018 by csrollyson
IoT Platforms: Exploring 10 Dimensions of the IoT Technology Stack
Useful discussion of the components of #IoT #infrastructure and other components
iot  stack  network  application  adoption  howto  security  model  device  integration  2cdo  cdo  2csra  2snr 
september 2016 by csrollyson
Idea Killers
Famous quotes dismissing disruptive technologies that became transformational
hightech  adoption  quote  snafu  executive  professor  history 
august 2016 by csrollyson
Videos of deadly cop shooting show procedural errors, confusion over shots - Chicago Tribune
The heart of the issue: culture, training, practice; policy requires time to achieve adoption
chicago  police  shooting  video  policy  practice  q3  2016  law  enforcement  2ghcj  adoption 
august 2016 by csrollyson
Responsibility for Vehicle Security and Driver Privacy in the Age of the Connected Car
Analyst @IDC on #privacy, #security, #safety issues with #connected #autonomous car that dampen adoption
connected  car  autonomous  report  security  privacy  idc  Q1  2016  safety  smartphone  assistance  liability  reference  friction  adoption  fear  2cdo  2csra 
april 2016 by csrollyson
The Connected Car Is With Us, But Big Hurdles Still Need To Be Jumped - Forbes
Automakers bet big on #connectedcar but customers use few of the features they bought #experience
connected  car  q3  2015  adoption  trend  europe  china  usa  autonomous  selfdrive  telecom  problem 
april 2016 by csrollyson
Assessing the Maturity of Your Customer Success Organization - OpenView Labs
Simple 5-stage #customer #success adoption model; suggests how to progress
customer  success  experience  model  adoption  2016  q1  vendor  cco  graphic 
march 2016 by csrollyson
UX Strategy - O'Reilly Media
Great reference for the emerging discipline of #US #strategy - how it's different
user  experience  strategy  book  reference  howto  definition  adoption  guide  design 
march 2016 by csrollyson
Steve Jobs Demonstrated Why Businesses Need More Ceremonies
SUPERB #stevejobs story: How he engaged #MacOS developers with a powerful-yet-funny technique
stevejobs  story  example  presentation  ceremony  developer  change  transformation  adoption  q1  2016  hightech  digital 
february 2016 by csrollyson
Here’s How Electric Cars Will Cause the Next Oil Crisis
Argues that plunging #battery #costs will spike demand in electric vehicles enough to affect price of #oil #EV
EV  electric  vehicle  analysis  q1  2016  prediction  oil  adoption  battery  cost 
february 2016 by csrollyson
Marketers Are Using Business Metrics to Measure Experience | BtoB - AdAge
PROGRESS + room to grow: #marketers pivot to real business metrics but campaign redesign needed
marketing  cmo  transformation  q1  2016  adoption  customer  engagement  measurement  metrics  lifetime  value  cdo  cco 
february 2016 by csrollyson
Grow fast or die slow | McKinsey & Company
Analysis reflects well known CSFs for digital startups: discover a new need/niche, achieve market fit & scale fast
startup  software  business  cycle  analysis  Statistics  study  comparison  social  media  Q2  2014  hightech  growth  adoption  market  fit  model  profit  mckinsey 
february 2016 by csrollyson
Social Customer Care: Most Important Ingredients
[commented]POV on adopting #SocialMedia #customer #service + some useful stats
social  media  customer  service  howto  csrblogcomment  q4  2015  integration  organization  adoption  experience  sochap 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Digital Transformation In The Age Of The Customer: A Spotlight On B2B
Excellent: B2B v. B2C adoption of #digital & #CX #transformation; culture biggest gap; #trust not cited
digital  transformation  customer  experience  q4  2015  accenture  cdo  cco  ceo  cmo  forrester  research  Statistics  comparison  b2c  b2b  adoption  sochap  reference  organization 
january 2016 by csrollyson
Deeping The Customer Relationship With Social Media
POV & predictions on global demand for business process outsourcing #BPO for #SocialMedia #customer service #CX
customer  Experience  pointofview  2015  q1  adoption  sourcing  business  process  prediction  Global  social  media  network  service  cco  cdo  sochap  management 
january 2016 by csrollyson
Using B2B VoC to Transform Customer Experience | CustomerThink
Useful discussion of Voice-of-Customer programs' roles in #customer #experience transformation
voice  customer  experience  pointofview  q2  2015  organization  model  adoption  reference  sochap  b2b 
december 2015 by csrollyson
Customer-Centricity Goes Beyond Customer Experience Management
Superb: compares "customer experience management" w "#customer #experience transformation" (optimization)
customer  experience  management  centricity  transformation  organization  change  adoption  sochap  reference  cco 
december 2015 by csrollyson
Moving from Transaction to Engagement
Useful vision/model for IT transformation: Away from corporate transaction to #SocialBusiness engagement
2011  Q3  experiential  comparison  social  business  IT  engagement  system  enterprise  adoption  model  thought  leadership  vision  2snr  2csra 
november 2015 by csrollyson
The Buy Button Is the Most Important Icon on the Internet | WIRED
Simple timeline of the "buy button" which tries to decrease friction of buying
ecommerce  mcommerce  button  2015  Q3  interface  design  timeline  adoption  2cdo  2cco 
november 2015 by csrollyson
4 Digital Laws | Digital Tonto
Useful analysis of some of the technology and human forces governing adoption of technology and products
technology  adoption  service  design  human  hightech  pointofview  product  q4  2011  stevejobs  apple 
september 2015 by csrollyson
'Customer success' software is getting hot - Fortune
Describes the "customer success" provider category and its niches
customer  success  market  vendor  news  adoption  q2  2014  category  competitor 
september 2015 by csrollyson
In Defense of the Revine Button | Vine Blog
In the heat of battle: #vine employee & users gnashing teeth abt spammers & follower traffickers
vine  culture  blog  q2  2014  crisis  spam  adoption  trafficking  Platform 
march 2015 by csrollyson
Peak Google | stratechery by Ben Thompson
Insight on #Google business prospects: market adoption & disruption patterns: Google like #IBM #microsoft ?
google  q1  2015  analysis  pointofview  advertising  marketing  insight  smartphone  adoption  native  competition  prediction  disruption  2snr  ibm  microsoft  2blog 
february 2015 by csrollyson
The never-ending quest to dethrone email | InfoWorld
Short analysis of email's components & history & why efforts to change it haven't worked + links to more
hightech  i.t.  email  enterprise  user  history  standard  adoption  ibm  watson  google  inbox  2015  q1  report  analysis 
january 2015 by csrollyson
CMO Guide to Omnichannel Personalization
CMOs for CMOs: Report on retail and omni-channel drivers and adoption
cmo  marketing  transformation  retail  report  foundation  ecommerce  omni  channel  digital  evolution  2013  q4  adoption 
october 2014 by csrollyson
[no title]
Enterprise IT/DW centric guide to #BigData; clear roadmap focuses on leveraging internal data w #hadoop [free regist]
big  data  foundation  i.t.  warehouse  roadmap  adoption  q3  2014  enterprise  structured 
october 2014 by csrollyson
Mobile Customer Experience: 3 Game Changers Revisited [Analyst Blog] - Genesys Blog
USEFUL: USA #mobile displacing email/phone/Website: report shows #omnichannel across #customer #experience lifecycle
customer  experience  adoption  mobile  usa  smartphone  tablet  disruption  website  telephone  email  omni  channel  LBS  journey  life  cycle  Statistics  research  webcast 
september 2014 by csrollyson
Apple’s next act: mobile payments - The Globe and Mail
Obvious but omitted: Apple's huge related success w iTunes Store, leading eCommerce player #Mobile #payment
apple  mobile  payment  iphone  news  Q3  2014  wallet  wearable  adoption 
september 2014 by csrollyson
Raising the game -- The IBM Business Tech Trends Study
Compares firms' adoption & results between 2012 & 2014—for mobile, big data & social business
digital  adoption  study  ibm  big  data  mobile  social  business  2014  2012  comparison  results 
september 2014 by csrollyson
Is 'marketing' ready for digital transformation? | ZDNet
CMO risk: Accenture #digital study on who's in charge of #transformation: CEO 35%; CTO 23%; CIO 22%; #CMO 1% [links]
digital  transformation  cdo  executive  cmo  cio  cto  ceo  q2  2014  adoption  enterprise  organization  reference  foundation 
july 2014 by csrollyson
How Social Media Is Improving Manufacturing Collaboration | Automation World
#SocialBusiness adoption in #manufacturing from enterprise software perspective: examples & nice detail
q4  2011  manufacturing  adoption  example  food  engineering  global  enterprise  2.0  vendor  cisco  ibm  social  media  business  oil  human  capital  software  feature  email  tagging  collaboration  productivity  ford  cocacola  cpg  2sbs 
july 2014 by csrollyson
2014 Social Media Use in the Industrial Sector : Gardner Web
Industrial #SocialMedia: How to engage #manufacturing & #engineering professionals, based on 2014 adoption report [link]
manufacturing  pointofview  social  media  q1  2014  research  engineering  professional  services  adoption  marketing 
july 2014 by csrollyson
The State of Community Management 2014
EXCELLENT research on #digital #social communities & networks, by people who know; loaded with stats & charts #kudos
community  social  media  business  network  2014  research  report  statistics  model  adoption  maturity  casestudy  example  reference  foundation  digital  cdo 
june 2014 by csrollyson
10 Ways Doctors Can Make the Most of Social Media
Platform-centric general how-to guide for physicians; some help but too general
physician  provider  howto  social  media  2013  Q3  adoption  twitter  linkedin  facebook  Platform 
june 2014 by csrollyson
Who is Really Big Data? Analyzing 347 VC-Backed Companies Using Hadoop
#Hadoop as indicator: Learn what sectors & firms are using #BigData the most (stats, graphs)
big  data  statistics  q2  2014  VCs.angels  siliconvalley  adoption  investor  hadoop  pinterest  etsy  digital  cdo  Platform 
june 2014 by csrollyson
Why I recommend LinkedIn to physicians
Excellent discussion of 2 physician paths to building online presence/reputation: rating site profiles or building reputation via platforms like LinkedIn
linkedin  physician  value  proposition  social  media  adoption  reference  14nm  tq14  reputation  Platform 
june 2014 by csrollyson
Social Media for Physicians 1of3 - YouTube
Part 1/3 how-to videos on social media for physicians
social  media  howto  physician  adoption  video  14nm  tq14  reference 
june 2014 by csrollyson
Healthcare Social Media is a Waste of Time for Most Doctors
Debunk misses the point of social media for physicians: to develop trusted relationships while allowing everybody to see you care
debunk  adoption  medicine  patient  discussion  ROI  physician  social  media  tq14  14nm 
june 2014 by csrollyson
Connectivity, Collaboration, and Disruption: Social Media and the Onc…
Outstanding presentation on physicians' adoption of #socialmedia - How it can improve patient care
physician  social  media  tq14  14nm  presentation  adoption  reference  q1  2014  healthcare  medicine  patient  care 
june 2014 by csrollyson
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