csrollyson + 2sochap   47

Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
Why I will never fly Delta Airlines again.
Incredible #honeymoon travel #fail: customer shares eye-popping treatment by @delta #cx
customer  experience  Fail  airline  brazil  service  flight  2csra  2sochap  social  media  empowerment  2cco  2csrollyson  travel  usa 
january 2016 by csrollyson
Why you can't ignore Glassdoor | Jennifer Jones Newbill | LinkedIn
SURPRISE: @Dell finds #employee reviews #trust worthy #engagement Thx @jennifernatdell
employee  engagement  trust  glassdoor  social  media  casestudy  example  dell  howto  sochap  reference  review  employer  2sochap  2sbs  2snr  2csra 
december 2015 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
Beyond Engagement: The Value of Experience in Employee Advocacy | Social Media Today
Case study: How SAP empowered its employees on #SocialMedia and build advocacy #kudos @sarahgoodall
social  media  employee  advocacy  empowerment  case  study  hightech  q2  2015  program  2sochap  2sbs 
december 2015 by csrollyson
Social Advocacy Benefits For Both Employer & Employee | Sarah Goodall
[commented] Solid advice on #employee #advocacy + survey of professional services firms
employee  engagement  advocacy  csrblogcomment  q4  2015  marketing  study  survey  social  media  sochap  2sochap  2sbs 
december 2015 by csrollyson
8 Signs a Company Is Doing Employee Advocacy Wrong | Social Media Today
Superb: Red flags for advocacy enthusiasts + #engagement #advocacy boils down to trust
employee  advocacy  engagement  list  sochap  reference  2sochap  trust  pointofview 
december 2015 by csrollyson
Employee Engagement: The Complete Guide
Useful overview of #employee #engagement: stats on business impact + 10-point definition
sochap  employee  engagement  reference  howto  vendor  2sbs  2sochap  definition 
december 2015 by csrollyson
Employee Engagement Definition - Kevin Kruse
Easy-to-understand comparison between engagement and satisfaction + examples of engaged employees
employee  engagement  definition  video  reference  sochap  2sochap  2sbs 
december 2015 by csrollyson
Customer Success = Company Success | Bessemer Venture Partners
Renowned VC firm epitomizes The Valley's push for #customer #success in #SaaS businesses
customer  success  news  pointofview  VCs.angels  q4  2014  investor  gainsight  siliconvalley  2sochap 
december 2015 by csrollyson
The Customer Experience in 2020 - Smarter With Gartner
Gartner predicts pervasive #socialmedia required to drive #customer #experience
customer  experience  vision  trend  q3  2015  social  media  engagement  SFA  trust  data  2sochap 
december 2015 by csrollyson
The 8 Signs of the Coming Job-Apocalypse
[commented] Powerful POV on bifurcating employment situation, alienation, lack of trust, fear > how to adapt
career  pointofview  csrblogcomment  q4  2015  employer  employee  management  executive  trust  relationship  job  enterprise  2sochap  fear  2sbs 
october 2015 by csrollyson
Nudging, clever marketing, or both? Exploring the ethics of private sector nudging — Misbehaving
Examining @cvs @pepsi motivations behind food & #retail nudging #ethics #behavior #economics kudos @linneagandhi
behavior  economics  nudge  ethics  blog  food  cvs  pepsi  profit  customer  retail  merchandising  q4  2015  pointofview  analysis  health  junk  2cco  2csra  2sochap 
october 2015 by csrollyson
When Brands Try Too Hard On Social Media - Forbes
[commented]Brands' #socialmedia #marketing results plummeting on #pinterest #instagram - @tmobile does it right #kudos
social  media  marketing  advertising  q3  2015  pointofview  facebook  tmobile  instagram  2sochap  statistics  pinterest  csrblogcomment  customer  experience  cmo  cco 
october 2015 by csrollyson
Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
How the Birth Dearth Saps Economic Growth - WSJ
Argues that falling population in "rich" countries is a harbinger of lower economic growth
pointofview  immigration  population  usa  germany  labor  politics  knowledge  economy  productivity  2sochap  2ghcj 
september 2015 by csrollyson
Customers.com
Interesting: another Apple-Is-Doomed post. But if TimCook runs Apple to a market leader rev model (unlike SteveJobs profit focus) Ap more vulnerable. @sochanapp readers know how to use #experiential to win foreign markets
apple  china  samsung  native  competition  2sochap  ecosystem  culture  community  Q3  2015  analysis  analyst  smartphone  accessory  iot  appliance  iphone  revenue  timcook  stevejobs  strategy 
august 2015 by csrollyson
6 Tips for Managing Negative Feedback on Social Media - Digital Marketing Services - Opportunity MAX
Conventional #socialmedia wisdom for responding to negative feedback => #experiential is the next wave!
negative  social  media  example  hightech  legacy  best  practice  appliance  2sochap  2sbs 
july 2015 by csrollyson
Amazon… A virtual marketplace, or Big Brother? | imy santiago
Amazon arouses ire of author reviewers and refuses to explain its policies; it acting like a monopoly
amazon  review  policy  controversy  q3  2015  transparency  censorship  2sochap 
july 2015 by csrollyson
Design as Product Strategy: Bringing design thinking to product management to create products people love
INSIGHT into why #design is THE discipline now: It's focused on users, not products, so users feel it and love it
design  presentation  innovation  experiential  user  research  product  management  empathy  process  howto  model  2sochap 
april 2015 by csrollyson
The Real Leadership Lessons of Steve Jobs - HBR
MUSTread: Walter Isaacson reflects on overlooked aspects of #SteveJobs + Superb #infographic
stevejobs  reflection  biography  insight  art  creativity  leadership  q1  2015  exceptional  Apple  history  philosophy  infographic  2sochap  2csra 
march 2015 by csrollyson
Storytelling in 2014
@garyvee on #death of #marketing, what to do instead (serve people); nugget on engaging differently on each platform | Preso is a story board of a video
digital  social  marketing  media  platform  engagement  history  reflection  q4  2013  book  exceptional  presentation  story  board  example  2sochap 
march 2015 by csrollyson
Take Your Selfie Game to the Next Level With a 3-D Printed Statue of Yourself | WIRED
MUSTsee: Your 3D printed status now available #selfie (apparently vanity knows no bounds ;~)
3d  print  additive  manufacturing  q1  2015  portrait  status  figure  social  selfie  plastic  surgery  2sochap 
february 2015 by csrollyson
The Upside of Income Inequality » AEI
The shift to the Knowledge Economy: Analyzes returns on higher education since 1970, reframes wage disparity
knowledge  economy  higher  education  Statistics  research  analysis  economics  university  chicago  q2  2007  2sochap  2ghcj 
february 2015 by csrollyson
Founder/Product Fit — Medium
[commented] Web software entrepreneur on creating for love v. working for money #kudos
author  entrepreneur  market  fit  pointofview  csrblogcomment  hightech  software  music  example  motivation  q1  2015  money  inspiration  insight  2sochap 
february 2015 by csrollyson
Don't Say 'Cyclists,' Say 'People on Bikes' - CityLab
MUSTread: How changing language reframes attitudes & policy & rehumanized #Seattle streets #kudos #cycling
lanaguage  seattle  example  urban  policy  cause  q1  2015  cycling  walking  road  culture  change  attitude  collaboration  humanize  street  commuting  2ghcj  2sochap 
february 2015 by csrollyson
What Makes Someone an Engaging Leader - HBR
[commented] RARE research that shows traits of leaders that empower their people thru service, humility.. #fb
leadership  management  organization  q1  2015  csrblogcomment  2sochap  exceptional  human  resources  2sbs 
february 2015 by csrollyson
Interview with Simon Sinek - Start With Why | Marketing Darwinism
[commented]INSIGHT on firm/brand mission as a motor for B2B communication & marketing [commented] #kudos #fb
marketing  customer  relationship  brain  limbic  rational  mission  brand  firm  organization  q4  2014  csrblogcomment  founder  b2b  2sochap  2snr  sochap 
october 2014 by csrollyson
Coca-Cola's Problems Show Us a Giant Losing Relevance - Forbes
How Coke mgmt is failing to smell the coffee ;^) - need to shift to experience, not product, focus Thx @adam_hartung
cocacola  coke  brand  analysis  q4  2014  executive  management  cmo  failure  mission  customer  2sochap 
october 2014 by csrollyson
4 Inspiring Customer Experience Examples | CustomerThink
EXCELLENT reflections & examples of firms serving customers: bank, insurance, hotel & grocery #kudos @lindaireland
customer  experience  service  example  hotel  bank  Financialservices  grocery  food  healthcare  insurance  new  york  arkansas  2sochap  2csra  2snr  2sbs 
october 2014 by csrollyson
Immigrants aren't taking your jobs, they're making their own - Vox
Summary of #PewResearch [link] shows immigrants create jobs in the #USA| #chicago lags #Work2Do #fb
q4  2014  economy  development  usa  startup  entrepreneur  Statistics  immigration  comparison  mexico  india  china  korea  cuba  greece  israel  palestine  syria  2ghcj  2sochap 
october 2014 by csrollyson
The human race evolved to be fair for selfish reasons
Social roots & group behavior: Robert Trivers & Robin Dunbar have advanced research in this area #fb
evolution  Psychology  reciprocal  altruism  social  behavior  study  group  fairness  reputation  primate  dog  human  chimpanzee  collaboration  2ghcj  2sochap 
october 2014 by csrollyson

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