csrollyson + 2cco   21

Like It or Not, “Smart Drugs” Are Coming to the Office
#Ethics issue: Using #drugs off-prescription to boost mental function. How is this different from #doping?
smart  performance  drugs  pharma  doping  ethics  management  philosophy  work  home  life  balance  policy  q2  2016  university  culture  2ghcj  2sochap  2cco  2cdo 
may 2016 by csrollyson
On how terrible life might be after antibiotics
[commented] Call for leadership in #healthcare on #antibiotics overuse #kudos @griffinrmyers
medicine  infection  antibiotic  pointofview  q1  2016  csrblogcomment  climate  change  tragedy  commons  economy  psychology  hospital  healthcare  globalization  2ghcj  2cco  2sbs  2csra  2csrollyson 
march 2016 by csrollyson
Why I will never fly Delta Airlines again.
Incredible #honeymoon travel #fail: customer shares eye-popping treatment by @delta #cx
customer  experience  Fail  airline  brazil  service  flight  2csra  2sochap  social  media  empowerment  2cco  2csrollyson  travel  usa 
january 2016 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
The 6 Rings Of The Modern Customer Experience - Forbes
Assert importance of #customer #experience & offers 6 organizational arenas and breakdowns #cx #cdo
customer  experience  organization  silo  dysfunction  Q3  2015  pointofview  crm  technology  social  media  service  2cco  cco  cdo  omni  channel  2cdo 
december 2015 by csrollyson
The Buy Button Is the Most Important Icon on the Internet | WIRED
Simple timeline of the "buy button" which tries to decrease friction of buying
ecommerce  mcommerce  button  2015  Q3  interface  design  timeline  adoption  2cdo  2cco 
november 2015 by csrollyson
HBR Making Customer Centric Strategy Take Hold
Summary of #customer #experience CxO report w some useful enterprise examples #cx
customer  experience  report  2015  Statistics  centricity  cco  2cco  vendor  university  example  2cdo  2csra 
november 2015 by csrollyson
8 Cities That Show You What the Future Will Look Like | WIRED
How #BigData is enabling a new era of #design of cities worldwide: short examples
q4  2015  city  development  design  architecture  culture  big  data  example  nairobi  sanfrancisco  losangeles  shanghai  medellin  mecca  dubai  2cco  2cdo  2ghcj  2csra 
october 2015 by csrollyson
Nudging, clever marketing, or both? Exploring the ethics of private sector nudging — Misbehaving
Examining @cvs @pepsi motivations behind food & #retail nudging #ethics #behavior #economics kudos @linneagandhi
behavior  economics  nudge  ethics  blog  food  cvs  pepsi  profit  customer  retail  merchandising  q4  2015  pointofview  analysis  health  junk  2cco  2csra  2sochap 
october 2015 by csrollyson
Service Design: A Marketer's Secret Weapon
SUPERB Intro to #service #design for CMOs: valueprop + key tools, examples #kudos @challis
service  design  marketing  artifact  reference  customer  experience  organization  journey  delivery  exceptional  2cco  2cdo  cco  cdo  value  proposition  career 
october 2015 by csrollyson
No Brand Worshipped by Accident | Value of customer loyalty infographic
Useful stats on customer experience, loyalty & business value in retail context Thx @jeannebliss
customer  experience  loyalty  uk  statistics  trust  relationship  service  sales  brand  NPS  social  media  email  infographic  value  proposition  retail  cco  2cco  2cdo  cdo 
october 2015 by csrollyson
Personalisation is key to increasing customer loyalty - raconteur.net
The new table stakes: Using software to get personal w #customers in #retail #cx
retail  q3  2015  uk  personalization  social  media  big  data  ecommerce  cdo  2cdo  customer  experience  cco  2cco  sochap  2sochap 
october 2015 by csrollyson
Expand Customer Listening with Your Customer's Unaided Feedback - Customer Bliss
How to get full-spectrum #customer #experience feedback—and use it to create real change #kudos #cx
customer  experience  organization  howto  social  media  call  center  pointofview  q3  2015  sales  marketing  2cdo  2cco  2csra  2sbs 
october 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
LinkedIn Reimagines the Customer Experience by Disrupting the Customer Journey | Loyalty360.org
The party line: I've been saddened by the steady decline in #cx on #linkedin - this story for investors not users
linkedin  strategy  jobsearch  world  professional  market  Q3  2015  publicrelations  marketing  2execguide  2li  social  network  2cco 
september 2015 by csrollyson
Service design: An interview with Andy Polaine | User Experience Podcast
Wide-ranging interview on #service #design: How it's developing, how it relates to other design+impact on #cx #ux
service  design  pioneer  podcast  interview  reference  audio  studio  enterprise  acquisition  reflection  Q4  2014  user  experience  comparison  customer  2cco 
september 2015 by csrollyson

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