csrollyson + 2013   973

The Trouble With Social Media | Inc.com
Both junky #socialmedia and #groupon too often aim for quantity and alienate users
q1  2013  social  media  pointofview  groupon  quantity  quality  metrics  customer  prospect 
may 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Beyond HBR’s “truth about customer experience” | Future CMO Movement
[commented]Superb ethos & tools for #customer #experience #transformation, using a service design approach + links #kudos
service  design  pointofview  model  customer  experience  transformation  reference  q3  2013  trust  sochap  organization  csrblogcomment 
december 2015 by csrollyson
Goodbye, CIO. Say Hello to the Chief Customer Officer | WIRED
Tech take on CCO careers: The need for the CIO dissipating while need for CCO grows
cco  career  path  cio  organization  history  enterprise  corporate  development  2013  Q2  pointofview  IT  cloud  management  executive 
september 2015 by csrollyson
Beyond Functions
Reflection on organizations' need to evolve past traditional functions
cco  organization  evolution  innovation  structure  corporate  enterprise  reflection  function  history  Q1  2013 
august 2015 by csrollyson
Working Paper | Shale Gas Development and Infant Health: Evidence from Pennsylvania
This research exploits the introduction of shale gas wells in Pennsylvania in response
to growing controversy around the drilling method of hydraulic fracturing.
Using detailed location data on maternal address and GIS coordinates of gas wells,
this study examines singleton births to mothers residing close to a shale gas well from
2003-2010 in Pennsylvania.
fracking  environment  human  health  infant  baby  newyork  university  cornell  2013  Q4  oil  gas  petroluem  green  petroleum 
july 2015 by csrollyson
The Sad State Of Customer Care In America | Executive summary
In case you missed: Superb #customer #experience research on (dis)satisfaction w USA brands #telecom #computer #automotive
customer  experience  research  usa  2013  service  brand  enterprise  client  care  trust  Statistics  telephone  exceptional  2cdo  2sbs  2csra  cco 
june 2015 by csrollyson
What is the best places to get hosting?
Useful to compare helpful and not-so-helpful contributions: @changedcreation gives a useful process suggestion; @timerider asks the OP for more info; @geekghost gives some of the best tactical advice; @aronmatt3 offers a name but it's fairly useless as s/he doesn't qualify the suggestion; @kimmyyong similarly doesn't qualify, so advice useless; @jgrieg interjects some humor with advice; @promocodegirl and others give pricing/coupon suggestions. Overall, this is an excellent example of the depth and breadth of advice that prospective buyers get; note that the thread continues for several pages!
2sds  vendor  selection  b2b  website  hosting  forum  discussion  q4  2013 
may 2015 by csrollyson
3 Facebook Metrics That Don't Mean What You Think They Mean - Jon Loomer Digital
Clarifying misconceptions of #facebook #insights metrics: reach, talking about this, post clicks #kudos @jonloomer
Facebook  Insights  export  metrics  analysis  howto  comparison  q4  2013  2execguide  reference  Platform 
april 2015 by csrollyson
What You Need to Know About Facebook’s New Insights and Analytics
Basic high-level presentation of web version of #facebook #insights + vendor overview
facebook  insights  website  q4  2013  analysis  metrics  vendor  social  media  Platform 
april 2015 by csrollyson
Facebook Metrics Defined: Consumers vs Engaged Users | Simply Measured
Another interpretation of #facebook #insights metrics: Engaged Users v. Consumers
facebook  insights  metrics  q3  2013  measurement  engagement  Platform 
april 2015 by csrollyson
Facebook Insights: Monitor These 8 Ratios - Jon Loomer Digital
Great suggestions for using ratios of #Facebook #Insights metrics to measure slices of #engagement #fb
Facebook  Insights  metrics  measurement  q1  2013  analysis  exceptional  Platform 
april 2015 by csrollyson
Replacing hard wired smoke alarm with battery powered
Testy discussion about replacing non-functioning wired w battery #smoke #alarm unit: shows intricacies of regulation
forum  home  electric  smoke  alarm  q3  2013  battery  california  code  15usbird  regulation 
march 2015 by csrollyson
Storytelling in 2014
@garyvee on #death of #marketing, what to do instead (serve people); nugget on engaging differently on each platform | Preso is a story board of a video
digital  social  marketing  media  platform  engagement  history  reflection  q4  2013  book  exceptional  presentation  story  board  example  2sochap 
march 2015 by csrollyson
The Beginner's Guide to Vine
Good info but beware, close tabs B4 accessing (it'll crash your browser, many vines playing)
vine  2013  q4  howto  reference  Platform 
march 2015 by csrollyson
The Video Marketing Guide to Vine, Instagram, Vimeo, YouTube & Google Hangouts | Unbounce
Although late 2013, this guide has a crisp business perspective + balance of detail, brevity
video  comparison  platform  youtube  vimeo  instagram  social  business  media  vine  google  plus  hangout  q4  2013  google+ 
march 2015 by csrollyson
CMO Guide to Omnichannel Personalization
CMOs for CMOs: Report on retail and omni-channel drivers and adoption
cmo  marketing  transformation  retail  report  foundation  ecommerce  omni  channel  digital  evolution  2013  q4  adoption 
october 2014 by csrollyson
Pinterest Business Accounts: The Definitive Guide to Getting Started | Social Media Examiner
Differences b/t personal & business Pinterest accts; how to create new bus.acct or convert personal>business #kudos
pinterest  guide  business  account  howto  personal  comparison  q4  2013  Platform 
october 2014 by csrollyson
Uber's CEO Is Laughing at You on Facebook
UBER CEO posts customer complaint email on Facebook.. and responds
uber  customer  experience  price  tactics  operations  q4  2013  driver  ceo  facebook  Platform 
september 2014 by csrollyson
Collaborative manufacturing: Lean and social business | 2 cents // Ville Kilkku
Useful vision/POV w good detail on #collaborative #manufacturing in #automotive+link to research paper
manufacturing  collaborative  example  vision  pointofview  automotive  toyota  q3  2013  social  business  history  cowork  model 
july 2014 by csrollyson
Case study: Macmillan turns to social media to ease restructuring
Useful case study of using Jive to build internal social network to support corporate restructuring
publishing  social  media  business  casestudy  q3  2013  organization  restructuring  employee  comparison  sharepoint  jive  value  proposition  intranet  i.t.  network  enterprise  2.0 
july 2014 by csrollyson
Top 30 Healthcare Twitter Hashtags to use while Tweeting
Explains #hashtags & ranks most popular in healthcare; implies they work the same for all (when each practice should use relevant ones to it)
twitter  facebook  google  plus  hashtag  healthcare  medicine  q4  2013  howto  seo  2gp  Platform  google+ 
july 2014 by csrollyson
10 Ways Doctors Can Make the Most of Social Media
Platform-centric general how-to guide for physicians; some help but too general
physician  provider  howto  social  media  2013  Q3  adoption  twitter  linkedin  facebook  Platform 
june 2014 by csrollyson
ANZ Turns to IBM's Watson to Customize Wealthy Client Services
Australian bank uses Watson to help wealth advisors as physicians use it to assess patients
banking  Financialservices  casestudy  cognitive  computing  q2  2013  wealth  management 
june 2014 by csrollyson
AAA Digital Brand Activation | Torque
Useful management framework for integrated digital initiatives
social  media  team  management  vision  role  framework  model  customer  audience  content  pointofview  q4  2013  agile 
may 2014 by csrollyson
How to Compare Your Facebook Page With the Competition | Social Media Examiner
5 free tools [versions] to measure Facebook Page performance; metrics & measurement review; doesn't account for different audiences tho
facebook  page  metrics  measurement  tool  comparison  freemium  q2  2013  guide  competitor  twitter 
may 2014 by csrollyson
Food and Business: The Signature Room, 95th Floor - Eater Interviews - Eater Chicago
Front and Back House execs interviewed about how the 95th/Signature Room is evolving
restaurant  executive  general  manager  chef  design  evolution  fine  dining  Q3  2013  cnoc 
april 2014 by csrollyson
The Case of the Missing Experiential Social Media Strategies | Anna's Thought Bubbles
Point of view on fashion industry's use of #SocialMedia: move beyond the product to viewer | #customer | user #experience #kudos
customer  user  experience  fashion  pointofview  q4  2013  runway  social  media  product  apparel  video  surprise  howto  cdo  digital  business  design 
march 2014 by csrollyson
Target Missed Signs of a Data Breach - NYTimes.com
This hurts: Target ignored warnings of its FireEye security software [the human factor]
target  security  fraud  credit  debit  card  payment  q4  2013  software  exposé  retail  Management  decision  error 
march 2014 by csrollyson
Technology and the Restaurant Industry: A Work in Progress | Fueled
Post highlights issue of wait time & apps that try to mitigate the inefficiency of reservations or no-shows or long wait times
restaurant  application  wait  reservation  location  lbs  technology  adoption  q3  2013  14cdc 
march 2014 by csrollyson
Brands-Only Summit Social Media Case Study: Walgreens, presented by...
Walgreens case study for launching social intranet to build community & boost collaboration
social  business  intranet  casestudy  q4  2013  retail  drug  pharma  employee  strategy  adoption  management  collaboration  community 
march 2014 by csrollyson
Yelp's revenue surges as it adds more customers | Article | Technology | Reuters.com
Yelp cashes in on #mobile wave's hunger for #hyperlocal reviews/info, cites strong user growth (2013 numbers)
yelp  local  mobile  q4  2013  user  growh  smartphone  tablet  advertising  review  geosocial  platform  empowerment  performance  acquisition  europe  finance  statistics  2csra  2cdo  hyperlocal  2gs 
february 2014 by csrollyson
Foreign Direct Investment Confidence Index - A.T. Kearney
#FDI ranking: Interactive gadget gives overview of each country's reputation to global investors
reputation  foreign  direct  2013  rank  bric  usa  uk  germany  canada  russia  brazil  china  india  australia  government  policy  regulation  economy  2ghcj 
february 2014 by csrollyson
Finding your digital sweet spot | McKinsey & Company
VALUABLE analysis of using #digital #transformation to boost revenue & cut cost-in 10 industries #kudos
q4  2013  digital  transformation  analysis  revenue  cost  industry  banking  transport  retail  grocery  omni  channel  multi  telecom  mobile  airline  hightech  insurance  apparel  hotel  publishing  CDO  strategy  innovation  foundation  2cdo  2csra 
february 2014 by csrollyson
Side-By-Side Film Compares Modern-Day London With 1920s Life [Video] - PSFK
MUSTsee: LONDON video shows dual frames show films of same scenes shot in 1926 & 2013 Thx @psfk @peterkim
london  comparison  film  video  1926  2013  scene  monument  city  2csrollyson  2ghcj 
january 2014 by csrollyson
Enabling The Machine To CommunicateNarrative Science | Narrative Science
MUSTread disruptive thinking: "there is no reason why the computer itself cannot take on the responsibility of 'making sense' [& communicating insights]"
big  data  analytics  machine  learning  communication  innovation  pointofview  q4  2013  2cdo  CDO  digital  insight 
january 2014 by csrollyson
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