csrollyson + 2010   484

Ethnographic and Qualitative Research on Twitter
Excellent discussion of using #Twitter for #ethnography fieldwork; applicable to other #SocialMedia
ethnography  research  twitter  social  media  howto  pointofview  interview  example  field  2010  sanfrancisco  analysis  reference  text  method  cco  sochap  2csra 
march 2016 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
Employee Engagement in Superior Customer Experience
Excellent overview of strategy & execution of #customer #experience evolution; shares key steps & #CX gotchas
employee  engagement  customer  Experience  thought  leadership  2010  howto  guide  sochap  strategy  service  design  execution  implementation  reference  organization 
december 2015 by csrollyson
10 Tools to Combine, Mix, Blend Multiple RSS Feeds
vintage 2010 - yahoo has all the oxygen in the market, plenty of aggregators but no mashup builders
rss  mashup  feed  aggregator  list  tool  2010  yahoo  pipes  alternative 
august 2015 by csrollyson
TNT Social Media Guidelines
Great example of the "guide approach" to policy and infographic approach
social  media  business  policy  example  uk  q3  2010  employer  employee  guide  infographic 
july 2014 by csrollyson
Social Media Case Study: Houlihan's Restaurants | ClickZ
Great multi-channel social marketing case study features email & private community
restaurant  casestudy  social  media  community  twitter  email  marketing  chain  private  advocate  program  2010  promotion  millennial  geny  14cdc 
february 2014 by csrollyson
The mixed fate of Sun's tech under Oracle - InfoWorld
NICE look back at Oracle's Sun Microsystems acquisition, 4 years on; product review #kudos
sun  microsystems  oracle  acquisition  product  review  2014  2010  java  sparc  bea  weblogic  software  hardware  presentation  q1  2csra  2csrollyson  enterprise  open  source 
january 2014 by csrollyson
The State of Social Business in 2013 | LinkedIn
Altimeter social business adoption reports incl slides & stats
social  business  media  adoption  report  q4  2013  2012  2011  2010  model  altimeter  statistics 
december 2013 by csrollyson
Apple and the Innovator's Dilemma | stratēchery by Ben Thompson
Useful analysis of Apple's innovation: how it has disrupted itself & consistently thwarted lowcost competitors (2010) [user experience, not product, iLife]
apple  innovation  casestudy  2010  stevejobs  design  user  experience  ipod  ipad  iphone  macintosh  analysis  disruption  product  management  supplier  enterprise  brand  customer  2blog 
july 2013 by csrollyson
Chicago Tribune - Less than half of state road fund money went for construction
Illinois auditor report (reportedly) claims most IDOT funding went for admin & non-construction costs
illinois  construction  fund  report  2011  2010  pension  healthcare  road  infratstructure 
may 2013 by csrollyson
Thumbs Up: Digg Wasn’t A Failure, It Was A Beginning | TechCrunch
Valuable lessons from Digg: how to cr8/leverage culture & merge on/offline to create community
digg  post  mortem  marketing  culture  community  event  online  offline  strategy  tactic  q3  2012  2008  2009  2010 
july 2012 by csrollyson
Mobile Banking, Social Media Shaping Channel Strategies at First Tennessee - Bank Systems & Technology
Bank CMO discusses retail customer adoption of mobile banking, social media; cites successes at engaging new bank customers
mobile  bank  Financialservices  2010  q4  executive  pointofview  adoption  retail  customer  trend  debit  credit  card  2csra  acquisition 
july 2012 by csrollyson
The iPhone Economy - Video Feature - NYTimes.com
Simple graphics compare 1960's Industrial Economy to 2010's Knowledge Economy, in terms of employment
economy  disruption  shift  usa  Industrial  Knowledge  statistics  1960  2010  employer  employee  automotive  manufacturing  2ghcj 
june 2012 by csrollyson
Obama Ordered Wave of Cyberattacks Against Iran - NYTimes.com
Exposé of USA/Israel cyberwar against Iran's nuclear material enrichment program at Natanz
usa  obama  iran  nuclear  stuxnet  malware  exposé  Israel  natanz  SAP  centrifuge  Bush  CIA  cyber  war  sabotage  2006  2008  2010  2ghcj 
june 2012 by csrollyson
Twitter and LinkedIn: Small Biz's Best Growth Tools - Forbes
CASEstudy: Financial services firm grows at competitors' expense by using LinkedIn, Twitter & legacy communications. Notice that Jefferson, an investments firm, engaged its channel (financial advisors), using LinkedIn, YouTube, Twitter and legacy marcom. Their momentum enabled them to maintain their pricing while competitors felt compelled to lower theirs. Another powerful lesson is, during "downturns," don't follow the herd and cut sales and marketing investments, especially when you can use social business to magnify impact as Jefferson did. Well done! #li
linkedin  twitter  casestudy  2010  2011  marketing  B2B  social  network  business  sales  fund  kentucky  employment  mayor  services  2sbs  notabene  Financialservices 
february 2012 by csrollyson
MENGonline: MENG Blend: Enterprise Adoption of Social Business - 2010 Midyear Update
In April, 2009 I published the Web 2.0 Adoption Curve as an tool to enable CMOs to perceive the promise and perils of social business and its relative, social media. The midyear mark gives us the chance to revisit its major points and to comment on current Web 2.0 and social business adoption trends. By understanding the dynamics of adoption and their drivers, you can better decide how to approach your social media investments. ::08.12.2010
adoption  social  business  2010  q3  mengpost  analysis  cmo  enterprise  transformation 
december 2011 by csrollyson
MENGonline: MENG Blend: Rude Awakening— Only 15% of Word of Mouth Marketing Campaigns Show Positive Results
Word of mouth marketing is seen by many marketers as the economic engine of social business (or media) because people recommend products and services to each other: all marketers have to do is give them the right information to share and make it easy for them to recommend things, right? Wrong. Or, in popular parlance, "It's complicated." Here, I'll identify some of the flawed concepts that underlie word of mouth marketing (WOMM), so you can avoid being part of its 85% casualty rate. I'll show in general how you can tweak the idea and succeed with social business initiatives more often. ::09.30.2010
wordofmouth  marketing  disruption  transformation  mengpost  q3  2010  analysis 
december 2011 by csrollyson
MENGonline: MENG Blend: How Social Networks Change the Rules of Sales and Profit
Social business technologies and behaviors will change the economics of markets because they enable buyers and sellers to find each other far more easily, but most organizations have yet to discover the secret. To many executives, social networks and blogs are still barely legitimate. However, I will outline here how social networks can enable companies to significantly increase profitability by changing their client mix. I'll use LinkedIn to illustrate the case for B2B and Facebook for B2C. What's Changing: Market Participant Trade-offs Buyers and sellers compromise significantly due to the high cost of identifying, and negotiating with, partners who can meet their specific needs. In B2B, salespeople seek buyers who appreciate the firm's USP (Unique Selling Proposition). Marketers for B2C products struggle to get their message to "cut through the clutter." To the extent that they can communicate their USP to the right buyers, they increase the value they deliver and the price they can command. Similarly, buyers assess their needs and seek companies or people who appear to meet their UBN (Unique Buying Need) as closely as possible. The more closely the seller's USP fits the buyer's UBN, the more potential value generated for both parties. ::11.18.2010
relationship  social  business  2010  q4  mengpost  facebook  linkedin  disruption  b2c  b2b 
december 2011 by csrollyson
Review of the 13-inch MacBook Pro 2011
Review of 13in MBP useful for MBA since it has many of the same parts; GPU is the weakness (same for MBA)
macbook  pro  intel  i5  i7  review  comparison  2011  2010  thunderbolt  GPU 
december 2011 by csrollyson
Apple's MacBook Air goes into Intel i5 hyperdrive | Nanotech - The Circuits Blog - CNET News
Useful benchmark tests for 2010 & 2011 MBAs + a Samsung laptop running Win7 (64bit); links to more
macbook  air  pro  review  comparison  speed  test  statistics  q3  2011  intel  2010  windows 
december 2011 by csrollyson
Since Obamacare’s Passage, Millions Have Lost Employer-Sponsored Health Insurance | The Weekly Standard
Or look at it anothr way: employer-sponsored model a huge mistake that costs USA (b)millions; many shackled 2jobs due to health insurance, adding significant friction to labor mobility
Healthcare  Usa  Employer  Insurance  2010  2011  Q4  Unemployment  Pointofview 
november 2011 by csrollyson
Unemployment for Young Vets: 30%, and Rising - BusinessWeek
Useful analysis: thinking abt veterans today, they are caught up in disrupted economy that req's guerilla tactics #fb
usa  military  unemployment  analysis  2010  2011  q4  job  economy  iraq  afghanistan  2csrollyson 
november 2011 by csrollyson
This is Why Smartphone Tethering is a Big Freakin' Mess - Tested
Insight into technologies involved in mobile phone tethering; why it's hard
mobile  tether  technology  droid  iphone  palmpre  blackberry  bluetooth  usb  hotspot  guide  2010  q2  laptop 
november 2011 by csrollyson
Top 20 Photo Storage and Sharing Sites
Although dated, good summary of some of the majors as well as a few fringe players; don't mention MySpace or Facebook or posterous
photo  sharing  website  comparison  review  2010  guide 
october 2011 by csrollyson
Whipped Cream & Other Delights | Christa Meola Pictures Inc.
No contest; the 2010 model is supercilious and tries to compensate with more cleavage; the 1960 model is prim, but the Athena look tosses prudence out the window; dynamite!
generation  1960  2010  comparison  sexuality  music  culture 
august 2011 by csrollyson
Why Go Social with SharePoint 2010? – Sharepoint Blog
Short post on SP 2010 social features; a couple of references but short on specifics
sharepoint  2010  social  feature  productivity  wiki 
august 2011 by csrollyson
"Where are the Groups? " | Myspace Forums
Users dealing with the confusion of major myspace redesign
myspace  upgrade  group  forum  2010  q4 
july 2011 by csrollyson
Personalized medicine - Wikipedia, the free encyclopedia
MUSTread: #personalized #medicine & its potential to change the rules #healthcare; good sources #li
healthcare  research  disruption  medicine  personal  genome  2010  casestudy  2csrollyson 
june 2011 by csrollyson
http://www.volunteeringinamerica.gov/assets/resources/TheNewVolunteerWorkforce.pdf
Emphasizes the nonprofits grossly mismanage volunteers, leading to high attrition; labor under "volunteer" stereotype, physical labor, photo opps, fairly meaningless; instead, engage people with their highest value skills
analysis  volunteer  2010  usa  geny  boomer  strategy  management  12lc1  reference  paper  stanford  transformation  nonprofit  exceptional  insight  filetype:pdf  media:document 
june 2011 by csrollyson
What Is an ACO? - WSJ.com
Basic description of ACOs, a management body encouraged by 2010 US Healthcare Law
healthcare  hospital  management  payer  collaboration  massachusetts  model  ACO  Innovation  Cost  cut  Medical  physician  2ghcj  obama  2010  law 
march 2011 by csrollyson
The New Facebook Groups: All You Need To Know
Explanation of new Groups intro'd in Q4 2010; some comparison w Pages
facebook  2fb  group  page  guide  2010 
march 2011 by csrollyson
Search Optimization and Its Dirty Little Secrets - NYTimes.com
Excellent post on blackhat campaign involving JC Penney Thx @jeffmusson
google  blackhat  whitehat  SEO  search  optimization  exposé  casestudy  retail  2010  Q4  2snr 
february 2011 by csrollyson
Is there a shortage of engineers or a glut? — Please comment.
Diverse discussion explores many aspects of engineering market for talent; causes and effects #li
engineer  talent  discussion  startup  enterprise  employment  2010  mldl  employee  education  2snr 
january 2011 by csrollyson
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