cote + chatbots   2

Language barrier won’t hold back chatbots in the Netherlands
"BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say.... For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger."
customerservice  klm  chatbots  cases  netherlands  ml 
7 weeks ago by cote
Slack/Concur integration
“the bots will give users the ability to approve expense reports right from Slack, upload expense receipts, search for and book flights, and create basic expense reports from within a bot chat”
chatbots  expenses  bots  Im  concur  slack  partnerships 
march 2018 by cote

Copy this bookmark:



description:


tags: