24180
How to have a good conversation
> What is conversation for anyway?  I don’t even recommend being charming, or trying to be charming, unless a work situation is forcing you to do so.  Let yourself be sullen when the mood beckons.  Feel free to let eye contact lapse.  Don’t repeat back what you’ve heard.  Say something surprising.  Be willing to go meta.  Most of all, try to establish a “we actually can have a more genuine conversation than we thought was going to be possible” level of understanding, taking whatever chances are needed to get to that higher level of discourse.
conversation  irl  interviewing  learning  social 
49 minutes ago
Container Orchestration Market - Global Forecast to 2023, from Research and Markets
> The global container orchestration market size is expected to grow from USD 326.1 million in 2018 to USD 743.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 17.9% during the forecast period.

Composed of: SUSE, Oracle, Microsoft, Red Hat, AWS, Google, Docker, Mesosphere, Rancher Labs, Cisco, Critical Stack, Giant Swarm, Ericsson, Aptible, Kontena, SaltStack, Hashicorp, Shippable, Heroku, Joyent, Pivotal, Cloudify.
marketsizing  containers  orchistration 
5 days ago
Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over - Enterprise Irregulars
People want to change the nature of outsourcing:

> As this year’s State of Operations and Outsourcing study of 381 enterprise operations leaders across the Global 2000 reveals, only 30% of these relationships will continue to operate in the old model, while a similar number will stick with their service provider if they can have a shift towards business outcome pricing and a degree of automation applied. 27% have already given up on shifting the model with their current provider and have declared their attention to switch, while 17% want to end the misery and focus on bringing the work back inhouse, and look to simply automate it.
surveys  outsourcing  digitaltransformation  hfs 
6 days ago
Mesosphere revenue, etc.
“Last year in Q4 we issued news about hitting a $50m+ run rate and this year’s Q2 marks our biggest quarter ever, beating our numbers over the last 14 quarters. In fact, according to a recent report from Inc, we are the third fastest-growing software company in the U.S. with a revenue growth of 7,507 percent.”
startups  platforms  revenue  pr  mesosphere 
7 days ago
Google making private cloud stuff
> Google is responding to enterprise computing needs by making custom-designed computers to run in organizations' own data centers, reports The Information. The computers include server, storage and networking functions specifically for "a handful of large customers," according to two sources close to the project in the report.
privatecloud  rumours  gcp  google 
7 days ago
Quest Software Enhances Kace Systems Management Appliance
The all in one, mid-market systems management appliance.
itmanagement  kace  dell  smb  quest 
8 days ago
High churn rate in the S&P 500
Innosight's third study of company's ability to maintain leadership positions estimates that by 2018, 50% of the companies on the S&P 500 will drop off, replaced by competitors and new market entrants. Staying at the top of your market-heap is getting harder and harder.

This is often used to show how difficult the business world is now. It's hard enough to get to the top, and hard to stay there.
digitaltransformation  strategy  numbers  S&P500  business 
9 days ago
Exploring the map – Wardley Maps
Wardley’s take on riding the diffusion or understand curve:

> The uncharted space is where no-one knows what is wanted which forces us to explore and experiment. Change is the norm here and any method that you use must enable and reduce the cost of change. In this part of the map, I tend to use an Agile approach that has been cut right back to the core principles, a very lightweight version of XP or SCRUM.

> Of course, as a component evolves and we start to understand it more then our focus changes. Sometime during the stage of custom built we switch and start to think about creating a product. Whilst we may continue to use underlying techniques such as XP or SCRUM, our focus is now on reducing waste, improving measurements, learning and creating that first minimal viable product. We start to add artefacts to our methodology and the activity has more permanence about it as it undergoes this transition. We’ve stopped exploring the uncharted space and started concentrating on what we’ve found. Today, Lean tends to rule the waves here though back in 2005 we were struggling to find something appropriate. The component however will continue to evolve becoming more widespread and defined as it approaches the domain of industrialised volume operations. Our focus again switches but this time to mass production of good enough which means reducing deviation. At this point, Six Sigma along with formalised frameworks such as ITIL then start to rule the waves. Any significant system will have components at different stages of evolution. At any one moment in time, there is no single method that will fit all.
innovation  strategy  wardley 
11 days ago
The Air Force Will Treat Computer Coding Like a Foreign Language
> For example, when Defense Innovation Unit went to air operations centers in Middle East, the defense tech expert envisioned software changes that would optimize the way that airmen tracked refueling tankers. Teaming up with a commercial firm in Boston called Pivotal Labs, the new software is saving about $200,000 in fuel every month.

It's usually reported at $200,000 a day.

Mostly, though, lots of AI talk:

> During Operation Inherent Resolve, he led 1,800 Air Component Commander analysts to create the first-ever visualization of millions of data points from sources including unmanned aerial vehicles and open-source streams. That reduced 1.5 hours of daily target development to five minutes. He also provided intelligence support to the fight against ISIS that increased deliberate (i.e. pre-planned) target development by 68 percent.
proofpoints  usaf  cases  military  AI 
12 days ago
“Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ
Just over half of government IT work relies on outsourcing, 10% higher than private sector average: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them.... This is in contrast to 41 per cent over all the six industries surveyed, which comprised financial services, government, manufacturing, retail, healthcare and education.”

The y/y for the last five years would be interesting to see.
outsourcing  govt  surveys  gartner 
12 days ago
Data center staff are aging faster than the equipment
"New skills, such as overseeing and managing SLAs for off-premises workloads, are needed, but people don’t have them. Just 35 percent of survey respondents reported that they did not have any of the hiring or staffing issues identified by Uptime."
surveys  uptime  jobs  hiring  SysAdmin  ops 
15 days ago
After Sondergaard, analyst firms must take stock
“Analysts become dancers and performers, with all the good and bad that involves. They can internalise their projected self-confidence and capacity for accepting risk and ambiguity. Analysts can get carried away by the feeling of influence, their confidence, and the respect that clients show them. They start to believe their own performance. The generic reality of men in authority within male-dominated organisations has to be layered over that position. And, perhaps, even the role of the performer has additional complexities: when they are playing a role, the appetite for using authority can be increased.”
scandal  industryanalysts  analysts  gartner 
16 days ago
New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018
“In Q2 of this year, fintech startups raked in a total of $19 billion in funding, pushing the overall category to well north of $100 billion in total funding raised.”
startups  payments  finance  Forrester  funding  fintech 
16 days ago
Agile processes can transform companies from unexpected places: The VGZ success story
At the topic of agile, lean, DevOps, and all that “digital transformation” stuff is a renewed focus on customers and figuring out what they want to give you money for, then making the product as good as possible for them:

> VGZ decided to focus its efforts on improving the customer experience. The starting point was not a traditional customer segmentation — the leadership instead decided to focus on understanding and improving customer journeys, specifically the frequency of customer interactions and the impact on the life of customers.

Very “jobs to be done.”
jtb  digitaltransformation  agile  design 
16 days ago
VMworld 2018: Pivotal Container Service and the Long Road to NoOps
> [Swisscom’s] Massalt polled the audience, asking how many of them had experience with updating their Kubernetes clusters. No one, in a reasonably full ballroom, raised a hand.

> “There’s a reason for this: because it’s a painful process,” he said. It’s why Swisscom had already adopted BOSH as an automated deployment tool for replacing old versions and updating the underlying platform, thus taking care of a large chunk of Day-2 operations.
vmworld  cases  swisscom  pks  kubernetes  panels  vmware  payments 
16 days ago
Broadcom CEO Dangles CA Technologies Bait, Investors Bite
Tan told investors during the company’s third fiscal quarter of 2018 conference call Thursday that he thinks Broadcom will be able to tap into CA Technologies’ current software customers to sell its switches, routers, and fiber optic equipment.

“Just as we have done with hypercloud players, we believe we can bring our compute offload solutions, our Tomahawk switches, Jericho routers, fiber optics, and our server storage connectivity portfolio directly to these same large enterprises that are buying CA software,” Tan told investors, according to transcripts. “Through CA we believe we have a big doorway to engage strategically with these customers and provide them direct access at very compelling economics to the same leading edge … storage and compute technologies that are used to enable the cloud service providers today.”
m&a  channel  integration  ca  broadcom 
16 days ago
New Common Sense Media survey finds more positives than negatives in teen use of social media
‘“Overall, Common Sense said teens are more likely to view social media as a good thing in their emotional lives. For example, 16 percent said using social media makes them feel less depressed and 25 percent said they feel less lonely, compared to 3 percent who said social media use made them feel more depressed or lonely. The report states that even though teen social media use has skyrocketed in six years, “teens are no more likely to report having a negative reaction to social media on any of these (emotional well-being) measures today than they were in 2012.”’
socialmedia  charts  thekids  surveys 
16 days ago
When Concorde was the future
“Concorde was pitched at the business set of the 1970s, with all of its 106 seats priced at first-class levels. With its own dedicated lounge at the airports it served, even the check-in and waiting experience was luxurious: possibly more so than the aircraft itself, which despite its leather seating had tiny windows, a low cabin ceiling and similar knee room to today’s economy class. Pop stars were frequent flyers: Concorde famously (or infamously) allowed Phil Collins to play both the London and Philadelphia sites of Live Aid on the same day in 1985.”
jets  history  travel 
17 days ago
Why Starting With End-to-End Customer Journeys Isn't Good For The Customer
‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey. It’s also a lot more engaging work than research and makes the team stronger.’
digitaltransformation  design  agile 
18 days ago
Taking Agile Transformations Beyond the Tipping Point
Creating the process itself is agile. Also, a chart with activities and a suggested timeline.
agile  digitaltransformation  bcg 
18 days ago
Internal Product Management: the Good, the Bad and the Ugly — Black Swan Farming
For internal products, the “customer” is the enterprise, usually their strategy and execution, aka, “grind and stack.” Staff are, often sadly, meatware enablers in the value stream just like any technology. Optimize the VSM, make more paper.
digitaltransformation  product  productmanagement  strategy 
19 days ago
Unknown Unknowns: The Problem of Hypocognition
“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage. English speakers more easily confuse blue shades, not because we have poorer vision, but because we lack the more granular distinctions in the language we speak.”
psychology  turnsout  language  colors 
19 days ago
Impressions from VMworld
“VMware’s ability to strategically partner to respond to shifting market forces is an impressive competency that should not be underestimated.”
privatecloud  partnerships  vmworld  rds  redmonk 
19 days ago
VMworld 2018: VMware Wants to Re-Architect Your Containers for NSX - The New Stack
“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.”
vmware  vmworld  pks  kubernetes  cloudnative 
19 days ago
New Cloud Unicorn: PagerDuty Scores $1.3 Billion Valuation In $90 Million Round
“The company says it passed $100 million in annual recurring revenue in recent months”
monitoring  itmanagement  revenue  funding  pagerduty 
19 days ago
Transform Your Corporate Culture With These 5 Proven Steps
“A 2017 Gallup report found only 33 percent of US employees said they were engaged at work. This surprisingly low rate has serious consequences: their actively disengaged colleagues are estimated to have cost the US between $483 and $605 billion annually in lost productivity.”
work  sentiment  hr  surveys 
19 days ago
With Emerging Technology Comes Emerging Data Problems
“Enterprises need to think about data traffic patterns in their organizations, Vincent said, and recognize when the traffic no longer flows through a central point (whether public cloud or private cloud) and ready their corporate networks for a whole new traffic flow as part of their digital transformation.”
data  IoT 
20 days ago
Three imperatives for federal agencies to capitalize on digital transformation
Just getting some basic design-think in there would probably solve most problems: ‘Nine in 10 respondents believe their agency “needs to spend more time on improving the usability of technology, as opposed to the development of the technology itself.”’
design  surveys  govt  digitaltransformation 
20 days ago
Potato Chips Market Share, Size, Growth and Analysis 2018-2023
"In the past 7 years, the market for good ol’ fried tater chips has grown at a snackable rate of 4%, pushing the global market for potato chips to."
pr  marketsizing  food 
22 days ago
Transforming the Air Force into a software company with more airpower
“We have a small team that was tired of working this way and tired of not being able to provide this capability to our warfighters,” said Adam Furtado (pictured), chief product officer at the U.S. Air Force. “Basically, Congress told us to figure something new out.”

And:

“We’ve been designing a brand new system to modernize for about 10 years, and we just haven’t been able to get it to the field for a ton of Department of Defense, bureaucratic and acquisitions reasons,” Furtado explained.
deathmarch  USAF  cases  agile  waterfall 
23 days ago
Airmen given direct access to AOC development process
"Air Force acquisition leaders recognized the current acquisition strategy, in progress since 2009, will not deliver capability to the warfighter fast enough. Today, we terminated the current AOC 10.2 contract with Northrop Grumman in order to take a different approach."

And:

“Once we field this platform and establish the software pipeline, we will begin the iterative improvement process,” said Sanders.  “That’s where this acquisition process really makes a difference.  The customers, in this case Airmen at the AOCs, are able to communicate their needs directly to developers and see the changes they request within weeks.
USAF  cases  agile  govt  mil 
23 days ago
VMware's vision - your multi-cloud substrate for enterprise applications
“Support for VMware’s NSX virtual network over AWS Direct Connect links that allow extending network configuration and security policies from an enterprise data center to AWS. It also enhanced NSX features on the AWS Cloud to include better control over intra-cloud traffic and support for micro-segmented security policies. Support for high-speed Direct Connect links also facilitates application and data migration or busting to the cloud. Further smoothing the path to the cloud, VMware introduced what it calls a data center evacuation service that enables the live or scheduled migration of thousands of VMs with no downtime. It also offers a free cost estimation service to help determine the financial implications of cloud placement for different workloads.”
multicloud  hybridcloud  vmworld  nsx  vmware 
23 days ago
Cloud Native Computing Foundation Accepts Harbor Into CNCF Sandbox
“Harbor is a privately hosted registry, which allows running either on-premises or in any of the major cloud vendors, making it a possibility for organizations that cannot use a public container registry or want to implement a multi-cloud strategy. Harbor started as an internal VMware project and became open source in 2016. Multiple partners, including companies like Pivotal and Rancher, either use Harbor for their container-based environment or work together with Harbor to give the possibility of running the project on their infrastructure. For instance, the Pivotal Container Service includes Harbor as its built-in container registry. For Rancher, Harbor is one of the packages you can deploy to provide a container registry. Moreover, Harbor gives the option to set up multiple instances of these registries on several of these platforms simultaneously and allows replication between them. Through the signing and vulnerability scanning capabilities provided by the project, it turns these into trusted resources.”
cloudnative  containers  docker  vmware  registries  opensource  privatecloud 
24 days ago
SUSE Builds Momentum with Innovative Open Source Offerings, Revenue Growth and Commitment to Enterprise Customers
“For the six months ending April 30, 2018, SUSE saw revenues of $182.9 million, which represents continued growth of approximately 17 percent over the same period in the previous year. Adjusted EBITDA for that period was $56 million, nearly 23 percent year-over-year growth.”
revenue  pr  suse  linux 
26 days ago
Bulls**t Jobs (Part 1 of ∞)
“It’s too soon to have a good sample size. But it seems to usually work. I think it works because there is nobody at Mr. Smith’s workplace – maybe nobody in the entire world – who cares whether Mr. Smith brings a chair into work. Somebody wrote up a procedure for employees using special chairs, so that they’re not the sort of cowboys who make decisions without procedures. Somebody else feels like they have to enforce it, so that they’re not the sort of rebel who flouts procedures. But nobody cares.”
bigco  work 
27 days ago
Project vs. product management, in government
Good discussion of doing product management instead of project management. Also, discussion of user metrics to track design and usability:

“Defining success metrics helps you focus on what’s important in your product and how well it solves the problems you’ve identified. Defining key steps the user must take is also important in order to shine a spotlight on where in the process users are failing. With this data, you can conduct further in-person research to understand why they are failing and devise an even better solution.”
prjmgmt  agile  govt  product  design 
27 days ago
Project management vs. product management
‘That discussion starts with a very concise and useful distinction between project management (the world the government knows) and product management (the world it doesn’t). Project management, they write, is “focused on managing to a plan” -- such as managing schedule, budget, risk, policy compliance and then reporting status to stakeholders. “Success for a project manager is delivering a defined scope of work on-time and on-budget,” Johnston and O'Connor note. Product management, meanwhile, “is focused on delivering a product a user wants or needs.” Success for a product manager “is delivering a product that users love — and use to complete tasks (or in the private sector — a product customers will pay for).”’
prjmgmt  product  digitaltransformation  govt  agile 
27 days ago
Google sets Kubernetes free with $9m in its pocket for expenses
“CNCF has reason to be magnanimous beyond the Chocolate Factory prize money – cloud-oriented enterprise software is all the rage. According to CNCF stats published on Wednesday, production usage of CNCF projects has increased more than 200 per cent on average since December 2017 and evaluation – companies testing said code – has risen 372 per cent.... Among CNCF survey respondents – 2,400 IT-types mostly from the US and Europe – 40 per cent of those from enterprise companies (5,000+ employees) report running Kubernetes in production. Over the whole set of people answering the survey, 58 per cent said they are using Kubernetes in production, with 42 per cent considering it for future deployment.”
cloudnative  surveys  containers  opensource  kubernetes 
27 days ago
Defense Innovation Board unveils ‘Ten Commandments of Software’
“It seems to me that in our meetings so far we’ve seen many many helper-types — supporters, planners, document writers, and so forth,” he went on. “But it’s a very rare event when we have a meeting with what I would consider to be programmers. One of my most fun questions is to sit in a room with 20 executives, shall we say, and say how many programmers and it turns out there’ll be two — of which one is being transferred for some stupid reason to some other base.”
mil  digitaltransformation 
28 days ago
Defense Innovation Board proposes new metrics for assessing DOD software development
"The metrics can be broken down into four broad categories — deployment rate metrics, response rate metrics, code quality metrics, and program management, assessment, and estimation metrics.  The DIB also provides general timeframes for what a “good” score looks like for each metric."
mil  metrics  DevOps  digitaltransformation 
28 days ago
Media Availability with Secretary Mattis at DIUx, transcript
"And one of the ways you make certain that you don't have bad processes eat up good peoples' ideas is you make certain that you remove the bad processes and organize for success."
DIUx  mil  innovation  digitaltransformation 
28 days ago
‘No longer an experiment’ — DIUx becomes DIU, permanent Pentagon unit
'“There is no doubt in my mind that DIUx will not only continue to exist, it will actually — it will grow in its influence and its impact on the Department of Defense,” Mattis said in a press conference.'
mil  DIUx  digitaltransformation 
28 days ago
Army’s newest command looks to the future from downtown Austin
“For too long we have focused only on cost, schedule and performance,” Murray said Friday in his remarks. “We must now also focus on value. Value to the young men and women that will be operating the equipment we build, and utilizing the concepts we develop.”
mil  DIUx  digitaltransformation  austin 
28 days ago
Investors Have Misdiagnosed Amazon’s Push Into The Pharmacy Business
“The preponderance of drugs in the U.S. is consumed by an older population, whose habits change slowly or not at all. Accordingly, it’s likely that Amazon’s online pharmacy will not significantly impact the existing drug industry.... Here’s why: Americans currently spend $450 billion a year on drugs. Walmart is the fourth-largest pharmacy in the U.S., with sales of $21 billion, or 4.6% of the company’s total sales. Let’s say that over the next five years Amazon gets to Walmart’s sales level of $21 billion. If the U.S. pharmaceutical industry grows 2% a year over that time, total drug sales will have increased by $45 billion, or the equivalent of two Walmarts (we are ignoring compounding here), to $495 billion. Walgreens, with its pharmacy selling about $70 billion a year, would barely notice Amazon’s presence.”
pharma  amazon  digitaltransformation  disruption  analysis 
28 days ago
Think in Products, Not Projects
“In a high level, projects are local optimization efforts. We get a group of people who create new (or improve existing) functionality for our customers and then we pass that onto a team that has no idea why the change was made and how this change was solutioned/implemented. Very often, the quality is low and this Maintenance team needs to deal with the issues. This creates a culture of tolerating low quality, accepting that maintenance/operation teams will deal with problems created by delivery teams, not allowing delivery teams to learn from their mistakes and hence keep repeating them, allow budgets to be set without proper data, treat people like easy-to-replace objects, and so on. This culture is ok with low expectations and tends to increase debt in many aspects like technical, product, talent, innovation, etc. As such, these organizations often run in reactive mode and are constantly catching up with what the competition has brought to the market. Changes are expensive and take too long to get in the hands of the customers.”
digitaltransformation  product  outsourcing  agile 
29 days ago
Redis Pulls Back on Open Source Licensing, Citing Stingy Cloud Services
“The modules in question are used to help create managed services on top of Redis, namely RediSearch, Redis Graph, ReJSON, Redis-ML, and Rebloom. Licensed under Apache 2.0 modified with Commons Clause, these can still be freely used in any application, though they can’t be used in a commercial Redis-based offering. For that, you will have to call Redis Labs and work out a paid licensing arrangement.”
redis  opensource  licensing  databases  cloud 
4 weeks ago
The P Rules [for meetings]
Targeted at design, but fits for any BigCo meeting.
product  design  meetings  bigco 
4 weeks ago
Digital operating mode
“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services.... Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery. As I have said before, there's no shortcut around truly understanding the service you are meant to be delivering.”
valuestreammaps  vsm  digitaltransformation  govt 
4 weeks ago
Language barrier won’t hold back chatbots in the Netherlands
"BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say.... For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger."
customerservice  klm  chatbots  cases  netherlands  ml 
4 weeks ago
Forrester SVP: VMware Is One Of The 'Exciting' Stars Of IT Automation Era
'O'Donnell called VMware and Pivotal the "crown jewels" of Dell's $70 billion blockbuster acquisition of EMC in 2015. "It's the future," said O'Donnell. "It's the software side of it. A lot of good stuff came with EMC but what VMware and Pivotal are doing is the future. It's all about software."'
analysts  cloud  vmware  pivotal  privatecloud 
5 weeks ago
Farmers Insurance’s New CIO Sees AI Improving Claims Process
'Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said.... The ability to automate mundane processes for employees through artificial intelligence so that they can spend time working on more complex problems is one area of interest, he says. Artificial intelligence and automation could help make the claims process quicker for customers and take out much of the routine work for its more than 10,000 claims employees, said Rehan Ashroff, director of innovation lab and new ventures at Farmers, in a previous interview.'
Insurance  farmers  cases  digitaltransformation 
5 weeks ago
Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points:

- focus on using existing data more, in new ways.

- usually, it’s jus optimization

- good chart of types of projects.
gartner  govt  digitaltransformation  surveys 
5 weeks ago
Employee Engagement In The Digital Age
“Communication is essential to employee engagement. We are all plugged in and on our phones; we are always looking for ways to connect with employees electronically.  In the workplace, it is the face-to-face that matters the most. The communication between a leader, a manager, or a supervisor and their employees is the most effective.”

Nessing explains that it can be difficult for people who are unaccustomed to engagement.

“If you are speaking to a line crew in the field about something they are not familiar with, you have to find a way to communicate in language that they can relate to.”
digitaltransformation  communication  leadership  vision  cases  energy 
5 weeks ago
People don’t trust HR
“More than 70% of employees surveyed in tech do not trust HR, according to a new Blind survey. Only 26% of respondents said they do trust HR, and another 4% said their companies have no HR department. The survey, which Blind conducted through its mobile app, collected responses from more than 11,000 users.... In a previous poll, Blind found that 42% of users wouldn't feel comfortable reporting cases of sexual harassment to HR, and 41% have witnessed or experienced retaliation.”
hr  studies 
5 weeks ago
What Will Be the Real Impact From Knative?
“Knative is using the market momentum behind Kubernetes to provide an established platform on which to support serverless deployments that can run across different public clouds.”
marketing  kubernetes  serverless  knative  cloudnative 
5 weeks ago
How Pivotal hopes to make cloud mavens of us all
A brief description of Pivotal Labs work to improve customer’s agile capabilities.
pivotallabs  agile  pivotal 
5 weeks ago
GKE On-Prem
Networking considered hard: “The amusing thing is that they wanted to connect a GKE On-Prem install running on VSphere for the demo. They could not get a public IP, so they just used MiniKube. Frankly, I think the demo at #GoogleNext2018 was far more amazing connecting MiniKube.”
kubernetes  google  cloudnative  privatecloud 
5 weeks ago
Ferry risky
“Ms Murphy’s own firm is a perfect example. It operates four refrigerated trucks that bring Irish meat to Italy and return with fresh herbs. “From the time the herbs come out of the ground to the supermarket shelf in Ireland it takes about five days, and you are then left with a shelf-life of three to five days,” she says. Making the trip longer reduces the shelf life. Beyond a certain point, it could render the whole enterprise unprofitable.”

Trade is a delightfully complex, yet perfectly quotidian system.
eu  ireland  brexit  economist  trade  trucking 
5 weeks ago
Amazon takes aim at U.K. insurance market | Digital Insurance
‘Amazon has “all the tools to succeed” and is a bigger threat than Alphabet Inc.’s Google, which also made a play for the U.K. price-comparison industry a few years ago’

For the change or die files.
UK  insurance  amazon  disruption 
5 weeks ago
We need to talk about organizational change management
“Treat them with the same respect and reverence and results will follow. Treat them as a resource that needs managing like spare parts that can be replaced, and you’ll fail.”
studies  leadership  digitaltransformation 
5 weeks ago
Google Cloud rolls out prepackaged AI services aimed at business functions
“Add it up and AI cloud services may veer from the typical vertical selling approach deployed by enterprise software vendors.”
ml  google  ERP 
5 weeks ago
Istio Aims To Be The Mesh Plumbing For Containerized Microservices
“The latter piece can be the tricky one when using containers to develop microservices. How do you link up all the component parts when they may be spread across a cluster of server nodes, and instances of them are continually popping up and later being retired as they are replaced by updated versions? In a service-oriented architecture (SOA), which microservices can be seen as the evolutionary heir to, this kind of task is analogous to that taken care of by an enterprise service bus (ESB). So what is needed is a kind of cloud-native version of an ESB.... This is the job that Istio, a relatively new open source project, aims to fill. It is officially described as a service mesh, because parts of it are distributed across the infrastructure alongside the containers it manages, and it sets out to meet the requirements of service discovery, load balancing, message routing, telemetry, and monitoring – and, of course, security.”
istio  containers  kubernetes  cloudnative  servicemesh 
5 weeks ago
How Companies are Saving Millions with Pivotal Cloud Foundry
"A recent Forrester study commissioned by Pivotal which analyzed the benefits PCF customers see when adopting the platform found that developers gain 50 percent more coding hours a week. How? The automation and self-service features of Pivotal Cloud Foundry decrease manual and mundane deployment tasks. Wait times for environment setup and code to be prompted to production are also significantly reduced... That 50 percent gain in coding hours led to more releases per year, speeding up release schedules from once every two months to once a week — and sometimes even daily. Forrester estimates this increase in productivity equates to more than $31 million over three years, while the reduction in DevOps time allocated to provisioning, patching and scaling across multiple clouds at almost $6 million."

Also, Rackspace has a managed Pivotal Cloud Foundry service.
PivotalCloudFoundry  partners  proofpoints  forrester  infographics  roi  managedcloud 
6 weeks ago
The tech project survival guide
“you must ask yourself whether your funky way of reconciling payments to the bank or your six-step invoice validation process is really the way to operate in an age where standard processes are well understood & can be automated.” Garbage in, garbage out.
ERP  digitaltransformation 
6 weeks ago
The New Affluents
Time to reap: “Several traits about the new affluents distinguish them as ideal prospective customers for brands of all sectors. In particular, luxury brands looking to woo customers with a little extra in their pockets might find this group a good place to start. Gen Xers’ share of national wealth is forecast to grow from under 14% in 2015 to nearly 31% by 2030, while Millennials’ share is forecast to grow from just 4% in 2015 to 16% by 2030, according to Gartner research. Additionally, this group is likely to be raising families and becoming first-time homebuyers, making them prime targets for home and CPG brands.... Though the new affluents want to save, they are likely to be in the midst of costly life transitions related to family and are also paying off significant debt, meaning money management is definitely on their mind.”
cpg  marketsizing  marketing  thekids  demographics  numbers 
6 weeks ago
Penn Jillette, In Conversation
“The things I worry about the most is that I’m completely uneducated. You couldn’t even really give me credit with a high-school education. That troubles me a lot. If we had to discuss trigonometry I would have to go and actually do homework before I could talk about it. I also just don’t have a solid liberal education. People who are very well-educated always tell me that education means nothing. But that’s because they have it. I also know, because I keep a very elaborate journal, that I am unreliable in terms of what I’m talking about. These are all things which come down to my worrying about not knowing what I’m talking about, and that’s the worst kind of bullshit. Also, like anyone who’s had success, I tend to give lip service to luck.”

And:

“Then I went on Celebrity Apprentice, where I had cameras on me for 15 to 18 hours a day. And if you have a camera on you for that long, you are unable to fake it. What blew my mind was that things went okay when I committed to being totally myself. After that, in interviews, I started talking more like I was talking to a friend. And in the past four or five years, when Teller and I have been writing, I do this thing that I never did: I try to see the audience as friends who I can level with. Consequently there’s been a huge change in my tone onstage. I used to think honesty had to be screaming and aggressive. I didn’t think honesty could be gentle. I haven’t addressed your question.”
interviews 
6 weeks ago
Without a formal mandate
“In almost every case there are stakeholders who are moved by quantitative data (say the percentage of phone calls that could be avoided.) There are also other stakeholders who connect with qualitative human stories. The magic really happens when you offer both types of evidence. Telling the stories, and backing them up with data points for the cost or the impact of what is happening to people, this is evidence with impact. When you make it real for everyone, you can more effectively catalyze change.”

Also, a sort of case study of improving design in state government.
design  canada  digitaltransformation  govt  change  cases 
6 weeks ago
Do you need a corporate vision in government IT?
“In an organisation like a local authority this is especially tough as they are such disparate entities. Think about it, in what strange universe does it make sense for a single organisation to collect taxes, deliver social care, pick up bins and operate transport? None of these and many of the other services councils deliver have much to do with each other, apart from the coincidence of local delivery... Coming up with a single vision or operating model for such an organisation is pretty tricky therefore, which makes it less likely that transformation teams are going to get one. So, without a clear destination, what should they be doing?... I think the key is to think of councils - and other similar organisations - as groups of individual businesses, rather than a single cohesive organisation.”
vision  strategy  govt  uk  digitaltransformation 
6 weeks ago
Kubernetes for the Kubernewbie - The Journey
“Kubernetes was created to bring the idea of dynamic, container-centric, managed, scheduled-cluster thinking outside of Google... But what is a container and what does a containerized application mean in this context?”
kubernetes  containers  cloudnative  frontside 
6 weeks ago
Configuring your release pipelines for safe deployments
“Also, it is recommended to not deploy to all production environments in one go, exposing all the customers to the changes. A gradual rollout that exposes the changes to customers over a period, thereby implicitly validating the changes in production with a smaller set of customers at a time... As an example, for an application is deployed in 12 regions with US regions (4) having a high load, European regions (4) having a medium load and Asian regions (4) having a relatively lighter load, following would be the order of rollout.”
releasemanagement  cicd  cloudnative  cases  featureflags  microsoft 
6 weeks ago
Why You Need To Know About Low-Code, Even If You're Not Responsible For Software Delivery
“Low-code [uses] declarative techniques instead of traditional lines of programming… Common features include reusable components, drag-and-drop tools, & process modeling. Individuals or small teams can experiment, prototype, & deliver apps in days or weeks.” Plus, marketsizing: something like $4bn.
platforms  citizendeveloper  Forrester  lowcode 
6 weeks ago
Progressive Delivery, a History…. Condensed
“On the business side, Progressive Delivery involves two core changes in the delivery model:

Release progression – progressively increasing the number of users that are able to see (and are impacted by) new features (e.g. Stage 1: visible to developers only; Stage 2: visible to developers and beta users; Stage 3: visible to more users; Stage n: visible to everyone)

Delegation – progressively delegating the control of the feature to the owner that is most closely responsible for the outcome. (e.g. Stage 1: Release owner = dev. Stage 2: Release owner = PM; Stage 3: Release owner = Marketing; Stage n: Release owner = Customer Success)

An important point about delegation: while the initial implementation likely involves both the assignment of responsibility as well as the need for manual approval or action, the goal should be to base all of the delegation changes or release progressions on criteria and use metrics and event data to automate the transitions.”
cicd  featuredlags  cloudnative  releasemanagement 
6 weeks ago
ITIL® Vs. DevOps! 25 Influential Experts Share Their Insights (Is ITIL® Agile Enough?)
“Let’s think about control. I’d struggle to find any engineers operating within a DevOps mindset eschew control of their production systems. I encourage the use of a CMDB, but again, it’s live, automatically updated, and software-based. It’s called a Chef server. Similarly, ITIL places a strong emphasis on configuration. Teams I have built do the same. All changes to the system are made in code, go through a peer review process, are automatically tested, and rolled out in a recordable, repeatable, and auditable manner. I encourage tracking of all changes that are made to the system. To do that, I use git and I track problems and resolution in a ticketing system. That could be Jira or Zendesk. When it comes to risk management, compliance, and security, again, I turn to the Chef ecosystem. Chef Compliance, as part of the Chef automation system, provides ways to specify compliance requirements as testable specification, which can then be used for audit and management.”

All that configuration management, logging, and automation gives what’s needed for ITIL-level tracking.
itil  devops  itmanagement  chef 
6 weeks ago
Broadcom can’t get there from here
“The tiny margin in CA’s enterprise software business, which contrasts with its richly profitable mainframe division, won’t help Broadcom hit its projected EBITDA targets, no matter how many ‘adjustments’ are made. In fact, the division stands in the way.”
broadcom  ca  itmanagement  m&a  integration 
7 weeks ago
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