24236
Where there's cake, there's success
I'm always trying to find a reference to Linda Rising's cake law. Here it is!
cake  digitaltransformation  changemgmt  leadership  food 
2 days ago
Virtualization software company Parallels reportedly to be acquired by Canada’s Corel
Both companies are “time was” status.

Clearly, just a VC roll-up of cash cows:

> Corel, once publicly traded, is now owned by private equity firm Vector Capital and, in its history, has acquired several other firms and products, including InterVideo, Ulead, Micrografx, WinZip, Roxio and Pinnacle Systems. Parallels’ products include Parallels Desktop for Mac, Parallels Toolbox for Mac, Parallels Remote Application Server and Parallels Access.
m&a  virtualization 
10 days ago
AWS’s Snowball Edge
A private cloud box from Amazon:

> The Snowball Edge Compute Optimized with GPU includes an on-board GPU that you can use to do real-time full-motion video analysis & processing, machine learning inferencing, and other highly parallel compute-intensive work. You can launch an sbe-g instance to gain access to the GPU.

It has Lamda and EC2 capability, targeted at data
manipulation and getting it into (and out of?) AWS. There’s a lot of IoT stuff in AWS now, opening their platform up to things like smart cities, power grid management, and thermostats and lights and shit.
re:Invent  etl  privatecloud  IoT  aws  bibd  cloud 
12 days ago
Google's new cloud chief has a culture clash ahead of him after 22 years at Oracle
> But when it comes to the big storage and core computing contracts, numerous industry experts, venture capitalists and tech executives alike told CNBC that Google's sales team is ineffective, preferring to sell what it thinks is best rather than what customers say they need.

> "You don't get paid to be right, you get paid to sell what the customer wants to buy," said Mackey Craven, a partner at venture firm OpenView Venture Partners in Boston who focuses on enterprise start-ups.
googlecloud  productmanagement  google  enterprisesoftware  sales  execs 
12 days ago
How Air France - KLM designed its PaaS Cloud Foundry
>"it was not a question of replacing our experts but of increasing the skills of the group's internal teams," says Thierry Morcq.

(Translated with Google Translate.)
French  pivotal  proofpoints  KLM  AirFrance  AirFranceKLM  airlines  PivotalCloudFoundry  platforms  cases 
13 days ago
Exclusive poll: America sours on social media giants
> About 40% of Americans still feel that social media is a net positive for society. Overall, 65% of people say smartphones have made their quality of life better.

And people are concerned about misinformation in THE SOCIAL.
techethics  web2.0  mobile  surveys  marketsizing  politics 
16 days ago
Is CX the new killer app for ERP vendors? I seriously doubt it
All these analytics are nonsense if you don’t actually act on them, especially when it comes to customer service:

> I’ve filled out countless product registration/warranty cards over the years and only recently has one manufacturer ever reached out to me. Sadly, that outreach was a blatant money grab to sell me an extended warranty and new filters for my refrigerator. That’s not CX, that’s salesforce automation (SFA).

> Think about it. Did any manufacturer thank me for my purchase? Did they ever check in on me to see how I liked the performance, reliability, usability, etc. of the appliance? Did they ever try to get an advantage when I was in the market for newer appliances? Nope. They didn’t care about the customer experience as their interest faded away once the product sale occurred. Great CX isn’t needed in companies where amnesia kicks immediately after the sale.

More:

> ...their CX offerings include little, discrete tools that customers can use to take a small portion of the online commerce friction out of the sales process. These tools don’t make the company more customer-focused. They just make the ordering of products easier. The company doesn’t change in these scenarios. The same indifferent, internal processes and people are there. It’s just a web app that’s changed.

> This is not transformative. This is an insult to customers who really want to be put front and center with the company and its interactions. These little, baby-step, piecemeal solutions aren’t solving much. They buy some time for the software customer but, in the end, they may just postpone the day of reckoning for the firm when its customers defect en masse to more customer oriented organizations. You can’t be putting ‘customers at the center of things’ if you’re actually avoiding them.
digitaltransformation  customerservice  ERP  analytics  cx 
19 days ago
HSBC chief architect: Why machine learning is accelerating cloud adoption
If you build it, you own it, big data ed.:

> “We got some value out of that but to be honest we found it hard to keep on top of, just hard to build skills at the pace required to integrate new technologies,” Knott says.

> “No matter how hard we ran there is always something new coming in that we wanted to get access to, but we couldn’t get there quite fast enough to have really finished deploying what we were deploying previously.

> “So it was hard to manage, hard to keep on top of, and also hard to scale. We had reasonable success but we were having these challenges.”

Also, it mentioned that they use Pivotal Cloud Foundry.
pcf  banking  pivotal  bigdata  HSBC  proofpoints  platforms  analytics  cases 
19 days ago
OpenStack 2018: Mark Shuttleworth chats to The Reg about 10-year support plans, Linus Torvalds and Russian rockets
> While he would obviously be very happy to welcome new customers to the Canonical fold, he points out that IBM is a "smart company" and says that "the guy who led the acquisition is the guy who engineered machines to beat Gary Kasparov. You might hope that there's a good chess game going on there behind the scenes."
interviews  linux  openstack  m&a  shuttleworth 
19 days ago
Greene steps down as Google Cloud CEO, to be replaced by Thomas Kurian
> "We have moved Google Cloud from having only two significant customers and a collection of startups to having major Fortune 1000 enterprises betting their future on Google Cloud," Greene said.
publiccloud  cloud  momentum  googlecloud  execs 
22 days ago
The computational legacy is Oracle's cloud opportunity today
> The company said it was saving most of its cloud-native announcements for KubeCon in December, but highlighted its new managed Kubernetes service (OKE, launched in May), platinum-level membership in the Cloud-Native Computing Foundation and growing support of open source projects (e.g., Fn, a functions project; Terraform for Oracle Cloud orchestration) as evidence that it has turned over a new, developer-friendly leaf. Oracle acknowledges a credibility gap with developers, but notes that it is at the start of making a transition similar to the one Microsoft has largely accomplished. As part of this effort, it may pursue acquisitions that give it access to customers that will help change Oracle's image and shift the culture within the company (perhaps similar to what IBM is hoping to accomplish by buying Red Hat).
cloud  containers  oracle 
23 days ago
Salesforce makes undisclosed “strategic investment” in Docker, companies will cross-sell MuleSoft and Docker Enterprise
> As part of the new relationship between the companies, Docker and Salesforce’s recently acquired MuleSoft division will cross-sell each other’s products when courting companies that are looking to modernize their software development organizations. The collaboration extends beyond that, however; the two companies will also do integration work aimed at helping mutual customers take advantage of their investments in one platform by extending capabilities to the other platform.
salesforce  containers  partnerships  mule  docker 
24 days ago
Mission capability delivered at startup speed
More coverage of the US Air Force going all in on digital XP, lean design, and cloud native to dramatically - almost unbelievably so - modernize their software.

> The mission capabilities these war fighters received in 120 days or less span deliberate targeting, mission reporting, advanced target production, refueling operations and many more, saving over $6.4 million and 1,100 man-hours per month within the Air Force Central Command.

More:

> Embracing agile software development processes, the AOC leverages a highly disciplined approach to software engineering called Extreme Programming (XP), to gain the benefits of test-driven development, pair programming, continuous integration and continuous delivery (CI/CD).
cases  usaf  pivotal  raytheon  proofpoints 
24 days ago
Waving goodbye to Wall Street
> the trend has accelerated in just the past half-decade as gigantic pools of private capital have, to some degree, replaced public market investors.
ipos  451 
25 days ago
Rancher Labs Ropes Tencent, Alibaba, Huawei Support Into Containe
> “The market has really heated up this year, and clearly that is what’s driving the acquisitions,” Williams said. “I’ve had a half-dozen customers tell me in the last month they see containerization and Kubernetes as the single most strategic project/platform in their company, and the future of their cloud strategy. It is certainly not surprising that companies are acquiring teams with strong container knowledge.”

> Williams understandably passed on offering any insight into Rancher Labs’ own future. But he did note that Rancher Labs alone added 27 new customers during the third quarter, with nearly all part of the Fortune 500.
rancher  kubernetes  china  momentum  containers 
25 days ago
Enterprises to spend almost $2 trillion on digital transformation by 2022
> “Industry spending on DX technologies is being driven by core innovation accelerator technologies with IoT and cognitive computing leading the race in terms of overall spend,” said Eileen Smith, program director with IDC’s Customer Insights and Analysis Group. “The introduction of IoT sensors and communications capabilities is rapidly transforming manufacturing processes as well as asset and inventory management across a wide range of industries. Similarly, artificial intelligence and machine learning are dramatically changing the way businesses interact with data and enabling fundamental changes in business processes.”

> Some 75 percent of the total digital transformation spend will go to hardware and services. Chinese and U.S. companies together will account for more than half the overall spend.

What? No blockchain?
digitaltransformation  idc  marketsizing 
25 days ago
Singapore Airlines employees urged to innovate, fail without fear
> There needs to be a place where you can fail and there's no implication to your career. [The innovation lab] is a safety net. Anyone in the company can take a day in a week to work with the team [at the lab] and innovate together and talk through the idea.
cases  singapore  digitaltransformation  airlines 
25 days ago
Fixed vs. Growth: The Two Basic Mindsets That Shape Our Lives
> What it all comes down to is that a mindset is an interpretative process that tells us what is going on around us. In the fixed mindset, that process is scored by an internal monologue of constant judging and evaluation, using every piece of information as evidence either for or against such assessments as whether you’re a good person, whether your partner is selfish, or whether you are better than the person next to you. In a growth mindset, on the other hand, the internal monologue is not one of judgment but one of voracious appetite for learning, constantly seeking out the kind of input that you can metabolize into learning and constructive action.
psychology  learning  books 
27 days ago
Writing addiction
> “I support your taking up tennis if you really want to play tennis,” he said. “But if you want to play tennis in order to write about tennis, I’m against it.”
writing 
4 weeks ago
It’s Not a Digital Transformation Without a Digital Culture
> Signaling change with symbolic acts that embody the new culture is a good way to activate leadership characteristics quickly. For example, companies can designate meeting-free days to emphasize greater focus on action over planning, or they can give engineers a cash allowance to buy their own desktop equipment to demonstrate trust. Sometimes even a bold move, such as firing people whose behavior is antithetical to the new culture, is warranted. To signal change at Cisco, executives in certain divisions gave up their offices so the company could create team rooms; the company also started allowing employees to choose the workspace and tech tools that best fit their individual roles. The CEO of the North American software provider cited earlier began sending notes to employees who are praised by name in customer reviews. Such acknowledgment serves as an example of how company leaders can reinforce the customer-first mindset that’s central to the company culture. 

And more leadership tactics from BCG.
digitaltransformation  BCG  leadership  culture  tactics  cases 
4 weeks ago
Big Blue Puts on a Red Hat: IBM Acquires Red Hat
> While many organizations have extensive on and off premise infrastructure investments, comparatively few of them are sophisticated in the way that those environments are tied to each other. If expectations are scaled back to the more realistic “multi-cloud” – the idea that an organization may have investments in more than one environment – the relevance and importance of OpenShift becomes more clear.

This is clever to point out that enterprises have enough trouble integrating their existing, on-premise stuff, let along the complexity and newness of tying together public and private cloud.
cloud  multicloud  IBM  redhat  kubernetes  m&a  containers  redmonk 
5 weeks ago
Google Cloud Revenue
> When asked about Google’s on-premises strategy, Pichai said the company is “thoughtfully looking at it,” and cited its partnerships with SAP, Pivotal, and VMware. Google also has a hybrid-cloud product with Cisco and its own Kubernetes-based GKE On Prem available to early access customers.

> On-premises data centers remain “a big, big requirement for customers,” and these partnerships help Google address those companies’ needs, Pichai said. When it comes to hybrid cloud, “we are thinking about how to do that better,” Pichai said. “Our overall approach to cloud hybrid modernization I think is the right long-term direction and so we are doing that.”
multicloud  ml  cloud  pivotal  partnerships  googlecloud  revenue  privatecloud 
5 weeks ago
Profile of XP and the workday at Pivotal, in German
> [E]very day starts with a shared breakfast. The buffet offers everything the empty stomach needs: waffles with syrup and lots of scrambled eggs and bacon.
emea  XP  germany  pivotal 
5 weeks ago
DigitalOcean Survey Results Reveal the State of Open Source
"Nearly three quarter of developers surveyed say that their company expects them to use open source software to do their job. When deciding what projects to use, their companies place a premium on widely adopted technology (63%) with good documentation (48%) and active maintainers (42%)."
surveys  opensource 
5 weeks ago
The State of Agile Software in 2018
> The third thing that I want to stress is the importance of getting rid of software projects as a notion. Instead we want to switch to a product-oriented view of the world where instead of projects that you spin up, run for a while and then stop; you instead say, "Let's focus on things that are much more long-lasting and organize a product team around that." Another way of thinking about it is: what are the business capabilities that your organization has, and then organize the teams around those. These business capabilities will be long-lasting and will necessarily mean combining together technical people and the people who are on the business side of things into the same team.
product  digitaltransformation  agile 
6 weeks ago
Cloud Foundry Cult
Owen covers CF Summit Basel:

> “The users we spoke with didn't just see it as a PaaS – it was the underlying philosophy of application delivery and management upon which future developments would be based. The Foundation claims Cloud Foundry saves, on average, 10 weeks of development time and $100,000 per app development cycle. In fact, in its own survey, 92% of users cite cross-platform flexibility as important. If these panelists are gaining such benefits, it's easy to understand why they are so enamored with it.”
451  cloudfoundry  cases  proofpoints  paas  privatecloud 
6 weeks ago
Amazon move off Oracle caused Prime Day outage in warehouse
> The outage, which lasted for hours on Prime Day, resulted in over 15,000 delayed packages and roughly $90,000 in wasted labor costs, according to the report. Those costs don't include all the lost hours spent by engineers troubleshooting and fixing the errors or any potential lost sales.

I assume Amazon has, and will save much more than that by moving off Oracle.
amazon  oracle  cloud  databases 
6 weeks ago
THE EMERGING THREE-TIER PRICING MODEL FOR PRIVATE CLOUD
> Private clouds owned and self-managed by enterprises can be cheaper than public cloud. The magic number to beat is about $25 per VM-month at 100% utilization. If the cost of the whole stack comes in under this number, then even with the addition of labor to manage that private cloud, it should be cheaper than public cloud. Obviously, with better labor efficiency, unit costs versus public cloud are lowered further, and the relative value of benefits increases. Enterprises unable to achieve a labor efficiency of 300 VMs per engineer are unlikely to beat public cloud on price.
privatecloud  451  price  devops 
6 weeks ago
Software was important, but civics hacking is the real enabler
Techmeme’s summary is all you need to read:

> Three recent books argue that big tech became powerful not because of "software disruption" but by ducking regulation, squeezing workers, strangling competitors
startups  books  digitaltransformation  politics 
6 weeks ago
Cyber Airmen fuel innovation
> Any problems discovered in the software can be more easily corrected, a small failure being preferable to correcting the shortfalls of an entire software suite. Changes requested by the customer can sometimes be delivered in just a couple days.

> Prior to Jigsaw, the tanker mission planners would use whiteboards to plot out their fueling rendezvous.

> “Rather than taking hours to run the calculations by hand for the hundreds of sorties scheduled each day to find a feasible plan,” Tatro said. “The program logs events in order to detect and report errors in scheduling.”

> It didn’t take long for the new software to start paying off.

> “Before Jigsaw was delivered to the tanker planners, they would be spending 8 to 12 hours a day with a team of five planning a day of tanker missions,” Maung said. “Now they only need three people and it takes them 4 to 5 hours, usually done before lunch.”

> Since the program was put into use in April 2017, Jigsaw has saved approximately $200,000 per day, just in fuel. There were other benefits as well.
usaf  PivotalCloudFoundry  digitaltransformation  cases 
6 weeks ago
When Culture Doesn’t Translate
> Unfortunately, the Thai manager told me, his U.S. colleagues usually didn’t send the agenda until an hour before the call, so his team was unable to prepare. And it struggled to understand what was said during the call, because the U.S. participants spoke too quickly. He also said that the Americans rarely invited comments from the Thais, expecting them to jump into the conversation as they themselves would. But that kind of intervention is not the norm in Thailand, where it is much less common to speak if not invited or questioned. The Thai manager summed up his perspective this way: “They invite us to the meeting, but they don’t suggest with their actions that they care what we have to say.” The Thai team members ended up just sitting on the phone listening—giving the Americans the impression that they had nothing to contribute or weren’t interested in participating.
culture  hbr  globo 
6 weeks ago
2018 Day One Recap: The “Project To Product” Movement Is In Full Swing
> It doesn’t matter if DevOps has accelerated development. You need to accelerate the entire lead time from concept to cash.
MarkSchwartz  devops  tasktop  digitaltransformation 
6 weeks ago
Digital Transformation: Why Culture Is So Key
> Culture is the most important factor, way more important than technology, for example. By culture, we mean a set of shared values and beliefs that drive a change in behaviors. This has to be both a top-down and a bottom-up approach. The CEO and the C-level executives must embody the culture and the DNA of the brand so that employees change their behaviors to better serve their clients. A great example of this was shared by Frédéric Oudéa, the CEO of Société Générale, when receiving the 2018 prize (see picture below): He regularly (once a month) spends time learning how to code in order to understand IT/software issues and directly listen to clients and employees. Another example comes from C-level executives at Generali or Air Liquide, which spend time regularly to call back detractors themselves.
france  awards  Forrester  culture  digitaltransformation 
7 weeks ago
Why Digital Workplace Apps Are Not Producing Great Customer Experiences
> 16 percent of respondents rate their digital experience offering in the top 25 percent.
> 26 percent rated digital banking experiences as in the bottom half of digital experiences.
> 49 percent rated digital government experiences in the bottom half.
digitaltransformation  surveys  gartner  design  ux 
7 weeks ago
A useful big data story
> In 2011 Friedberg decided to sell exclusively to farmers, and WeatherBill changed its name to The Climate Corporation. “We needed to feel a little less Silicon Valley and less whimsical,” said Friedberg. For the next few years he would spend half his time on the road, explaining himself to people whose first step was toward mistrust. “Farmers don’t believe anything,” he said. “There’s always been some bullshit product for farmers. And the people selling it are usually from out of town.”

> He’d sit down in some barn or wood shop, pull out his iPad, and open up a map of whatever Corn Belt state he happened to be in. He’d let the farmer click on his field. Up popped the odds of various unpleasant weather events—a freeze, a drought, a hailstorm—and his crops’ sensitivity to them. He’d show the farmer how much money he would have made in each of the previous thirty years if he had bought weather insurance. Then David Friedberg, Silicon Valley kid, would teach the farmer about his own fields. He’d show the farmer exactly how much moisture the field contained at any given moment—above a certain level, the field would be damaged if worked on. He’d show him the rainfall and temperature every day—which you might think the farmer would know, but then the farmer might be managing twenty or thirty different fields, spread over several counties. He’d show the farmer the precise stage of growth of his crop, the best moments to fertilize, the optimum eight-day window to plant his seeds, and the ideal harvest date.

From The Fifth Risk.
agriculture  farming  books  bigdata  cases 
7 weeks ago
DOJ approves $69B CVS-Aetna merger as healthcare industry restructures
> CVS, which racked up about $185 billion in revenue last year, runs the country’s largest retail-pharmacy chain and provides prescription plans to more than 94 million customers. By joining forces with Aetna—the nation’s third-largest health-insurance provider with over 22 million medical members, earning $60 billion in revenue in 2017—CVS will have a tight grasp on the market. The combined enterprise aims to be a first-line health care hub with clinics in its ubiquitous brick-and-mortar stores.
healthcare  cvs  mergers  m&a  aetna  usa 
8 weeks ago
Private cloud spending is increasing, not decreasing
> By end of the year, IDC projects public cloud spending will account for 68.2 percent of total IT equipment spending, growing at an annual rate of 36.9 percent.
Marketsizing  idc  privatecloud  cloud  spend  hardware 
8 weeks ago
The new tech effecting culture outline
> The trajectory of books about new technologies follows a similar pattern: first, hype; then, backlash; then, finally, a more considered view of what it might actually be good for.

Yup. Checks out.
Tech  books  reviews  techethics 
8 weeks ago
'The gulf between apps and infrastructure is blurring' says boss of DevOps darling Puppet
Their portfolio:

> Puppet Bolt, the company's simplified open source automation framework, hit version 1.0; Puppet Insights, a tool for measuring how fast and how well teams commit code, showed up as a private beta; Puppet Discovery, for corralling IT resources, moved on to version 1.6; Pipelines for Containers 3.3 got Helm support; and Puppet Enterprise 2019 and Continuous Delivery for Puppet Enterprise 2.0 reached general availability.
automation  Puppet  conferences 
8 weeks ago
SRE: The Biggest Lie Since Kanban
> That’s why SRE is a Big Lie – because it enables people to say they’re doing a thing that could help their organization succeed, and their dev and ops engineers to have a better career and life while doing so – but not really do it. Yes, there have been Big Lies before, which is why I cite Kanban as another example – but even if the new criminal is pretty much like the old criminal, you still put their picture up on the post office wall.

...

> If something you’re selling is profoundly misused it’s your responsibility to be more up front about the issues.
devops  rants  sre 
8 weeks ago
The Demise of Blockbuster, and Other Failure Fairy Tales
Strategy is hard, execution at the middle-management later is harder.

> What’s missing from the story is that PARC delivered on its mission. In fact, it saved Xerox from the fate of Kodak. While its copier business was disrupted by smaller Japanese competitors like Canon and Ricoh, one component of the Star system, the laser printer, replaced the revenues lost from its cash cow and Xerox continued to grow. It also earned millions from licensing technology it invented and, it should be noted, from its investment in Apple.
strategy  deathmarch  history 
8 weeks ago
Hadoop Needs To Be A Business, Not Just A Platform
Financial goop on Cloudera and HortonWorks merging:

> The deal for the merger of the two companies is surprisingly simple. Shareholders in Hortonworks will get 1.305 shares in Cloudera and Cloudera will be the remaining company in fact, if not necessarily in name. This means that Cloudera shareholders will own 60 percent of the combined company and Hortonworks shareholders will own the remaining 40 percent. The combined companies had a fully diluted equity value of $5.2 billion before the merger was announced. At the time the deal was announced, the combined firms had more than $500 million in cash, no debt, and 2,500 customers who largely do not overlap. There are more than 120 customers who spend $1 million a year and another 800 customers who spend more than $100,000 a year for subscriptions and such.
m&a  hortonworks  bigdata  financials  cloudera  hadoop 
8 weeks ago
Square expands its bank-like offerings, letting sellers charge customers in installments
Disrupters gonna disrupt, loans edition:

> This type of loan is typically reserved for retailers who bring in more than $1 million in revenue, and requires a lot of paperwork.
lending  square  loans  banking  digitaltransformation  disruption 
9 weeks ago
Add It Up: FaaS ≠ Serverless
> Despite attempts to educate the market, we still believe the word “serverless” connotes many different things, especially for the 79 percent of organizations that plan to adopt serverless architecture but have not planned to use FaaS in the next 18 months.

Oh boy.
serverless  faas  surveys  cloudnative  cloud 
9 weeks ago
Air Force wants to make 'Kessel Run' standard in tech acquisition
“You're probably going to see maybe a directive from us that basically says every acquisition is going to have to have something that looks like Kessel Run from the primes. So you want to have [authority to operate] within three or four weeks, not six years.”
digitaltransformation  procurement  govt  USAF 
9 weeks ago
Pivotal and New Relic Deliver Visibility, Value, and Velocity
A nice listing of some metrics to monitor out of the box in PCF, and just performance metrics, but meatware and product related stuff too.
partnerships  pivotal  newrelic  PivotalCloudFoundry  monitoring  metrics  5ss 
9 weeks ago
Pivotal Cloud Foundry 2.3
A laundry list of new feature and services in the software I market around. There’s a lot of .Net expansion, adding some standard platform services (like a task scheduler), and Morlock stuff like multi-install (would you say “zone”?) OpenStack, and Kubernetes and embedded OS update:
releases  kubernetes  pivotal  cloudnative  PivotalCloudFoundry 
9 weeks ago
Here’s what happened when the IRS’s electronic filing system crashed on Tax Day
From the referenced report:

> Tax Day, April 17, 2018, the IRS experienced a storage outage due to a firmware bug on one of the IRS’s high-availability storage arrays. Because of the outage, 59 tax processing systems, including the Modernized e-File (MeF) system, were unavailable for approximately 11 hours between 2:57 a.m. and 1:40 p.m.

Storage firmware bug that hasn’t been patched.
deathmarch  IBM  storage  itsm  outsourcing  irs 
9 weeks ago
eBooks vs. Whitepapers
> Tirone expanded further by saying that whitepapers are often used by marketers to highlight the brand’s value proposition — which could be a product, service, or solution — in a polished deliverable with strong visuals and writing. “The structure of a whitepaper can vary, but the common components remain pretty consistent; [it starts with identifying] a problem, [followed by a] methodology, guidance, [and then the proposed] resolution,” he explained.

There’s several opinions of which work better for getting customers. One of them:

> “EBooks perform well at the “awareness” stage of the buyer journey, where a person is trying to accumulate information about a particular product or service and wants to gain a comprehensive understanding first. [Consumers at this stage] are more concerned about the “problem” part of the equation.” said Kapoor. “Whitepapers, on the other hand, target people in the “decision” stage in the buying-journey. Whitepapers are introduced when a person versed with the basics [is] looking for “proven validation” of a concept to fuel their buying decision,” he continued.

I think white papers are good for specific topics, as most of the write-up says, people who are beyond the basics. Books can be that way too (of they collect together tactics and how to’s), but books do well as overviews of the basics, to make and describe the market/problems you’re selling solutions for.
whitepapers  marketing 
9 weeks ago
PCF and New Relic at West
“Thomas said he plans to migrate hundreds of existing applications to Pivotal Cloud Foundry, which will also serve as the standard platform-of-excellence for all new applications. New Relic will ensure reliability, availability, and performance of those workloads as well as enable West’s ops team to monitor Pivotal Cloud Foundry itself.”
monitoring  cases  west  pcf  newrelic  proofpoints 
9 weeks ago
USAF's plans for agile, DevOps, cloud
Brief, but some names of apps they’ve modernized and high-level thinking in the broader portfolio modernization.
digitaltransformation  USAF  devops  agile  cases  agileAF 
10 weeks ago
Lessons from the UK Government's Digital Transformation Journey
It's probably OK:

> In any organisation that’s been around for a while, ways of doing things build up and often disconnect from the reasons they were put in place. Things are cited as "rules" which are really just norms. We had to get really good at working out the difference, and on pushing back on some of those rules to get to the core principles.

Get involved with the backend people:

> I know of one government project where the digital team couldn’t even add one extra textbox to their address fields, something users were complaining about, because the backend IT teams were too busy to make the change.

Working with the end user changes staff for the better:

> I’ve talked to a lot of teams in large organisations who have taken all the right steps in moving to agile but are still having trouble motivating their teams, and the missing piece is almost always being exposed directly to your users. Whether they’re end customers, or internal users, there’s nothing like seeing people use your products to motivate the team to make them better.
UK  agile  digitaltransformation  culture  govt 
10 weeks ago
How to have a good conversation
> What is conversation for anyway?  I don’t even recommend being charming, or trying to be charming, unless a work situation is forcing you to do so.  Let yourself be sullen when the mood beckons.  Feel free to let eye contact lapse.  Don’t repeat back what you’ve heard.  Say something surprising.  Be willing to go meta.  Most of all, try to establish a “we actually can have a more genuine conversation than we thought was going to be possible” level of understanding, taking whatever chances are needed to get to that higher level of discourse.
conversation  irl  interviewing  learning  social 
10 weeks ago
Container Orchestration Market - Global Forecast to 2023, from Research and Markets
> The global container orchestration market size is expected to grow from USD 326.1 million in 2018 to USD 743.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 17.9% during the forecast period.

Composed of: SUSE, Oracle, Microsoft, Red Hat, AWS, Google, Docker, Mesosphere, Rancher Labs, Cisco, Critical Stack, Giant Swarm, Ericsson, Aptible, Kontena, SaltStack, Hashicorp, Shippable, Heroku, Joyent, Pivotal, Cloudify.
marketsizing  containers  orchistration 
11 weeks ago
Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over - Enterprise Irregulars
People want to change the nature of outsourcing:

> As this year’s State of Operations and Outsourcing study of 381 enterprise operations leaders across the Global 2000 reveals, only 30% of these relationships will continue to operate in the old model, while a similar number will stick with their service provider if they can have a shift towards business outcome pricing and a degree of automation applied. 27% have already given up on shifting the model with their current provider and have declared their attention to switch, while 17% want to end the misery and focus on bringing the work back inhouse, and look to simply automate it.
surveys  outsourcing  digitaltransformation  hfs 
11 weeks ago
Mesosphere revenue, etc.
“Last year in Q4 we issued news about hitting a $50m+ run rate and this year’s Q2 marks our biggest quarter ever, beating our numbers over the last 14 quarters. In fact, according to a recent report from Inc, we are the third fastest-growing software company in the U.S. with a revenue growth of 7,507 percent.”
startups  platforms  revenue  pr  mesosphere 
11 weeks ago
Google making private cloud stuff
> Google is responding to enterprise computing needs by making custom-designed computers to run in organizations' own data centers, reports The Information. The computers include server, storage and networking functions specifically for "a handful of large customers," according to two sources close to the project in the report.
privatecloud  rumours  gcp  google 
11 weeks ago
Quest Software Enhances Kace Systems Management Appliance
The all in one, mid-market systems management appliance.
itmanagement  kace  dell  smb  quest 
11 weeks ago
High churn rate in the S&P 500
Innosight's third study of company's ability to maintain leadership positions estimates that by 2018, 50% of the companies on the S&P 500 will drop off, replaced by competitors and new market entrants. Staying at the top of your market-heap is getting harder and harder.

This is often used to show how difficult the business world is now. It's hard enough to get to the top, and hard to stay there.
digitaltransformation  strategy  numbers  S&P500  business 
11 weeks ago
Steel cut oats
> The calories are basically the same as those in instant. The biggest difference is that when you choose instant over the whole grain form, you’re likely to be hungry again in the next 45 minutes, whereas the lesser processed grain will take your body longer to digest, and do a much better job at holding off any growling of the belly.
oats  food  health 
12 weeks ago
Exploring the map – Wardley Maps
Wardley’s take on riding the diffusion or understand curve:

> The uncharted space is where no-one knows what is wanted which forces us to explore and experiment. Change is the norm here and any method that you use must enable and reduce the cost of change. In this part of the map, I tend to use an Agile approach that has been cut right back to the core principles, a very lightweight version of XP or SCRUM.

> Of course, as a component evolves and we start to understand it more then our focus changes. Sometime during the stage of custom built we switch and start to think about creating a product. Whilst we may continue to use underlying techniques such as XP or SCRUM, our focus is now on reducing waste, improving measurements, learning and creating that first minimal viable product. We start to add artefacts to our methodology and the activity has more permanence about it as it undergoes this transition. We’ve stopped exploring the uncharted space and started concentrating on what we’ve found. Today, Lean tends to rule the waves here though back in 2005 we were struggling to find something appropriate. The component however will continue to evolve becoming more widespread and defined as it approaches the domain of industrialised volume operations. Our focus again switches but this time to mass production of good enough which means reducing deviation. At this point, Six Sigma along with formalised frameworks such as ITIL then start to rule the waves. Any significant system will have components at different stages of evolution. At any one moment in time, there is no single method that will fit all.
innovation  strategy  wardley 
12 weeks ago
The Air Force Will Treat Computer Coding Like a Foreign Language
> For example, when Defense Innovation Unit went to air operations centers in Middle East, the defense tech expert envisioned software changes that would optimize the way that airmen tracked refueling tankers. Teaming up with a commercial firm in Boston called Pivotal Labs, the new software is saving about $200,000 in fuel every month.

It's usually reported at $200,000 a day.

Mostly, though, lots of AI talk:

> During Operation Inherent Resolve, he led 1,800 Air Component Commander analysts to create the first-ever visualization of millions of data points from sources including unmanned aerial vehicles and open-source streams. That reduced 1.5 hours of daily target development to five minutes. He also provided intelligence support to the fight against ISIS that increased deliberate (i.e. pre-planned) target development by 68 percent.
proofpoints  usaf  cases  military  AI 
12 weeks ago
“Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ
Just over half of government IT work relies on outsourcing, 10% higher than private sector average: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them.... This is in contrast to 41 per cent over all the six industries surveyed, which comprised financial services, government, manufacturing, retail, healthcare and education.”

The y/y for the last five years would be interesting to see.
outsourcing  govt  surveys  gartner 
12 weeks ago
Data center staff are aging faster than the equipment
"New skills, such as overseeing and managing SLAs for off-premises workloads, are needed, but people don’t have them. Just 35 percent of survey respondents reported that they did not have any of the hiring or staffing issues identified by Uptime."
surveys  uptime  jobs  hiring  SysAdmin  ops 
september 2018
After Sondergaard, analyst firms must take stock
“Analysts become dancers and performers, with all the good and bad that involves. They can internalise their projected self-confidence and capacity for accepting risk and ambiguity. Analysts can get carried away by the feeling of influence, their confidence, and the respect that clients show them. They start to believe their own performance. The generic reality of men in authority within male-dominated organisations has to be layered over that position. And, perhaps, even the role of the performer has additional complexities: when they are playing a role, the appetite for using authority can be increased.”
scandal  industryanalysts  analysts  gartner 
september 2018
New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018
“In Q2 of this year, fintech startups raked in a total of $19 billion in funding, pushing the overall category to well north of $100 billion in total funding raised.”
startups  payments  finance  Forrester  funding  fintech 
september 2018
Agile processes can transform companies from unexpected places: The VGZ success story
At the topic of agile, lean, DevOps, and all that “digital transformation” stuff is a renewed focus on customers and figuring out what they want to give you money for, then making the product as good as possible for them:

> VGZ decided to focus its efforts on improving the customer experience. The starting point was not a traditional customer segmentation — the leadership instead decided to focus on understanding and improving customer journeys, specifically the frequency of customer interactions and the impact on the life of customers.

Very “jobs to be done.”
jtb  digitaltransformation  agile  design 
september 2018
VMworld 2018: Pivotal Container Service and the Long Road to NoOps
> [Swisscom’s] Massalt polled the audience, asking how many of them had experience with updating their Kubernetes clusters. No one, in a reasonably full ballroom, raised a hand.

> “There’s a reason for this: because it’s a painful process,” he said. It’s why Swisscom had already adopted BOSH as an automated deployment tool for replacing old versions and updating the underlying platform, thus taking care of a large chunk of Day-2 operations.
vmworld  cases  swisscom  pks  kubernetes  panels  vmware  payments 
september 2018
Broadcom CEO Dangles CA Technologies Bait, Investors Bite
Tan told investors during the company’s third fiscal quarter of 2018 conference call Thursday that he thinks Broadcom will be able to tap into CA Technologies’ current software customers to sell its switches, routers, and fiber optic equipment.

“Just as we have done with hypercloud players, we believe we can bring our compute offload solutions, our Tomahawk switches, Jericho routers, fiber optics, and our server storage connectivity portfolio directly to these same large enterprises that are buying CA software,” Tan told investors, according to transcripts. “Through CA we believe we have a big doorway to engage strategically with these customers and provide them direct access at very compelling economics to the same leading edge … storage and compute technologies that are used to enable the cloud service providers today.”
m&a  channel  integration  ca  broadcom 
september 2018
New Common Sense Media survey finds more positives than negatives in teen use of social media
‘“Overall, Common Sense said teens are more likely to view social media as a good thing in their emotional lives. For example, 16 percent said using social media makes them feel less depressed and 25 percent said they feel less lonely, compared to 3 percent who said social media use made them feel more depressed or lonely. The report states that even though teen social media use has skyrocketed in six years, “teens are no more likely to report having a negative reaction to social media on any of these (emotional well-being) measures today than they were in 2012.”’
socialmedia  charts  thekids  surveys 
september 2018
When Concorde was the future
“Concorde was pitched at the business set of the 1970s, with all of its 106 seats priced at first-class levels. With its own dedicated lounge at the airports it served, even the check-in and waiting experience was luxurious: possibly more so than the aircraft itself, which despite its leather seating had tiny windows, a low cabin ceiling and similar knee room to today’s economy class. Pop stars were frequent flyers: Concorde famously (or infamously) allowed Phil Collins to play both the London and Philadelphia sites of Live Aid on the same day in 1985.”
jets  history  travel 
september 2018
Why Starting With End-to-End Customer Journeys Isn't Good For The Customer
‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey. It’s also a lot more engaging work than research and makes the team stronger.’
digitaltransformation  design  agile 
september 2018
Taking Agile Transformations Beyond the Tipping Point
Creating the process itself is agile. Also, a chart with activities and a suggested timeline.
agile  digitaltransformation  bcg 
september 2018
Internal Product Management: the Good, the Bad and the Ugly — Black Swan Farming
For internal products, the “customer” is the enterprise, usually their strategy and execution, aka, “grind and stack.” Staff are, often sadly, meatware enablers in the value stream just like any technology. Optimize the VSM, make more paper.
digitaltransformation  product  productmanagement  strategy 
september 2018
Unknown Unknowns: The Problem of Hypocognition
“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage. English speakers more easily confuse blue shades, not because we have poorer vision, but because we lack the more granular distinctions in the language we speak.”
psychology  turnsout  language  colors 
september 2018
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