briansolis + press   863

Epic Presence: The B2B Marketer’s Guide to the Future of Social Media - Brian Solis
Marketing company Epic Presence recently released a guide to the future of social media for B2B marketers, highlighting Brian Solis’ work at Altimeter when it comes to influencer marketing.
altimeter  b2b  Business  -  Marketing  future  influencer  press  publicity  brian  solis 
11 days ago by briansolis
Digital Signage Today: 2 keys to digital signage engagement - Brian Solis
Industry publication Digital Signage Today recently did an interview with Brian Solis about how companies can better engage their customers through signage.
advice  customer  engagement  interview  press  publicity  signage  tips  tricks  brian  solis 
13 days ago by briansolis
Sven Esser: Brands of the Future: The Critical Relationship Between BX, CX, UX and EX – Brian Solis - Brian Solis
At his blog, industry expert Sven Esser recently highlighted Brian Solis’ report on “The X Framework of Experience Design,” showing the ways that CX, BX, EX and UX come together for companies.
advice  bx  cx  ex  Experience  Design  press  publicity  report  ux  brian  solis 
13 days ago by briansolis
LiftIgniter: Experience is Everything: Why Real-time Personalization Matters in a Post-GDPR World - Brian Solis
Software company LiftIgniter recently hosted a webinar with Brian Solis on the subject of real-time personalization with customers; this article at their blog summarizes the highlights.
ustomer  experience  gdpr  presonalization  press  publicity  webinar  brian  solis 
25 days ago by briansolis
Fonolo: 5 More Contact Center Reports Worth Your Time - Brian Solis
The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.
altimeter  collaboration  contact  centers  press  publicity  report  Trends  brian  solis 
25 days ago by briansolis
Senior Living Innovation Forum: Tomorrow’s Senior Living Needs to Offer Innovative Experiences - Brian Solis
The Senior Living Innovation Forum recently did a writeup of Brian Solis’ keynote address for their 2018 conference, including video footage of the entire 45-minute talk.
address  advice  experience  future  innovation  keynote  living  press  publicity  senior  talk 
4 weeks ago by briansolis
Shep Hyken: 5 Top Customer Service Articles for the Week of August 20, 2018 - Brian Solis
In his most recent weekly roundup of great customer service articles, industry expert Shep Hyken included Brian Solis’ recent look at Domino’s Pizza and their customer experience innovations.
article  customer  experience  innovation  press  publicity  retail  service  brian  solis 
4 weeks ago by briansolis
Voziq: 50 Handpicked Resources for Customer Retention Leaders – July 2018 Edition - Brian Solis
Industry publication Voziq just published the July edition of their handpicked resource list for customer retention leaders, and included Brian Solis’ recent primer article on customer experience issues.
advice  customer  experience  press  primer  publicity  recommendations  retention  brian  solis 
4 weeks ago by briansolis
Customer Experience Professionals Association: CS Disruptors 2018 - Brian Solis
The Customer Experience Professionals Association recently released a video asking a series of “CX disruptors” for their insights on the latest developments, with Brian Solis quoted several times.
advice  customer  cx  experience  insights  interview  press  publicity  thoughts  video  brian  solis 
6 weeks ago by briansolis
Popping the Bubble: Brian Solis enters his Madonna Like a Virgin phase - Brian Solis
Sandra Ponce de Leon of the Popping The Bubble blog recently interviewed Brian Solis for their podcast, where they talked at length about digital disruption, digital addiction, and the steps you can take in your life to combat it.
actions  addiction  advice  digital  disruption  interview  podcast  press  publicity  brian  solis 
6 weeks ago by briansolis
Solvis Consulting: “The Digital Change Agent’s Manifesto” para la transformación digital de las organizaciones - Brian Solis
The Spanish-language Solvis Consulting blog recently did an overview of Brian Solis’ report on the Digital Change Agent’s Manifesto.
advice  agent  change  digital  press  publicity  report  transformation  Trends  brian  solis 
6 weeks ago by briansolis
Holistic Marketing Concepts: How to Tell if You’ve Been Hijacked by Technology (and what to do about it) - Brian Solis
The Holistic Marketing Concepts blog recently looked at and recapped Brian Solis’ keynote address at the 2018 South By Southwest (SXSW) conference, regarding the trend for technology to hijack our minds and what steps we can take about it.
address  conference  hijacking  keynote  press  publicity  sxsw  talk  technology  video  brian  solis 
6 weeks ago by briansolis
Clicktale: Brian Solis on the future of customer experience - Brian Solis
Liraz Margalit of the Clicktale blog recently conducted a Q&A with Brian Solis at CDO Israel, and posted the video at their website.
behavior  brands  customer  emotion  experience  interview  mobile  press  publicity  q&a  ux  video  brian  solis 
6 weeks ago by briansolis
TheOofy: WhatsAround, Steem.it, Po.et… How Blockchain Sparks A Social Media Revolution - Brian Solis
Ester Gritsaeva of fintech blog TheOofy recently wrote an article on the interesting confluence between blockchain technology and social media, quoting from Brian Solis’ public thoughts on the subject.
blockchain  innovation  press  publicity  quote  Social  Media  trust  brian  solis 
7 weeks ago by briansolis
ZDNet: How Neiman Marcus's top-down innovation strategy transformed retail and increased revenue - Brian Solis
Alison DeNisco Rayome of tech publication ZDNet recently did a look at clothing retailer Neiman Marcus’ efforts at tech innovation, and interviewed Brian Solis about the details.
digital  experiments  innovation  interview  lab  neiman  marcus  press  publicity  retail  brian  Solis 
7 weeks ago by briansolis
No Jitter: How Not to Become a Victim of 'Digital Darwinism' - Brian Solis
Tim Pickard of Enterprise Connect’s “No Jitter” blog recently did an article on how not to fall behind with the rapid pace of technology, and extensively quoted Brian Solis’ public thoughts on the subject.
advice  darwinism  digital  pace  press  publicity  report  Social  Media  tips  transformation  brian  solis 
7 weeks ago by briansolis
SXSW: Brian Solis at SXSW 2018 - Brian Solis
The South by Southwest (SXSW) Festival recently posted a video excerpt of Brian Solis’ 2018 keynote address.
2018  address  festival  keynote  press  publicity  sxsw  video  brian  Solis 
7 weeks ago by briansolis
CNET: Twitter working with academics to spur 'healthy conversation' - Brian Solis
Marrian Zhou of tech publication CNET recently took a look at the changes Twitter is making to increase “civility” at their social network, and quoted from Brian Solis’ public thoughts on the subject.
backlash  bots  civility  overview  press  publicity  social+networks  twitter 
7 weeks ago by briansolis
UCToday: Deep Dive – “Contact Centre 2.0: The Rise of Collaborative Contact Centres” - Brian Solis
Patrick Watson of industry blog UCToday recently did a review of Brian Solis’ report on the rise of collaborative contact centers, analyzing the conclusions and quoting from it extensively.
call  centers  cloud  collaborative  customers  cx  digital  experience  future  press  publicity  report  technology  transformation 
7 weeks ago by briansolis
MarTechSeries: Leveraging the Power of Social Media to Garner More Customer Reviews - Brian Solis
Nivedya Varma of industry publication Marketing Technology Insights recently compiled an overview of advice for companies to use social media to garner more customer reviews, and quoted Brian Solis within the article.
advice  customer  press  publicity  report  reviews  Social  Media  tips  brian  solis 
7 weeks ago by briansolis
Repeat Customer Podcast: How Sephora created a futuristic, omnichannel customer experience - Brian Solis
Brian Solis was recently featured on Zendesk’s “Repeat Customer” podcast, giving the hosts a behind-the-scenes look at cosmetics success story Sephora.
innovation  interview  podcast  press  publicity  brian  solis 
8 weeks ago by briansolis
CMSWire: Brian Solis: Customer Experience Is Still Too Much a Technology-First Discussion - Brian Solis
China Louise Martens of industry blog CMSWire recently published a profile of and interview with Brian Solis, as part of their series highlighting the speakers of the upcoming Digital Customer Experience (DX) Summit.
assistance  economy  conference  customer  digital  dx  summit  experience  feature  interview  journey  press  publicity  speaker  transformation 
8 weeks ago by briansolis
Valchanova.me: Brian Solis: Figure Out How The World Is Changing And How To Be More Relevant As The World Changes - Brian Solis
Marketing specialist Vassilena Valchanova recently conducted an extensive interview with Brian Solis, soon after his keynote address at the 2018 DigitalK conference.
address  Business  -  Marketing  change  conference  consumer  digital  digitalk  experience  interview  keynote  press  publicity  strategy  tips  unlearning 
8 weeks ago by briansolis
Lexology: VidCon 2018: What I Learned From My First VidCon Experience - Brian Solis
At news aggregator Lexology, Farnaz Zanjani of Manatt Phelps & Phillips LLP recently wrote an overview of the 2018 VidCon conference, in particular citing Brian Solis’ keynote address.
2018  address  authenticity  conference  digital  influencer  keynote  press  publicity  trust  vidcon  brian  solis 
8 weeks ago by briansolis
CMSWire: Takeaways from Digital Workplace Experience 2018
Dom Nicastro of industry blog CMSWire recently wrote an overview of the 2018 Digital Workplace Experience conference, in particular citing Brian Solis’ keynote address.
2018  address  cms  Culture  digital  workplace  experience  engagement  future  futurism  keynote  press  publicity 
8 weeks ago by briansolis
Salesforce: Digital Transformation: Strategies For Success
The CRM software company Salesforce recently interviewed Brian Solis regarding tips and strategies for digital transformation, which they have included in a free report available for download at their website.
advice  digital  download  free  interview  press  publicity  report  salesforce  strategy  transformation 
8 weeks ago by briansolis
Uber at crossroads, facing lawsuit, mounting criticism and growing rivals
Uber denies the allegations, but Silicon Valley analyst Brian Solis of the Altimeter Group believes the lawsuit could be an existential threat to the company.

"That represents a very significant challenge for Uber and could end up either killing the company or resulting in the type of payout that would significantly impact Uber's profits over time," Solis said.
press  media  publicity  brian  solis  uber  branding  technology  legal 
february 2018 by briansolis
How Nike is taking the next step in digital transformation
In his new report, “The 2017 State of Digital Transformation," Altimeter principal analyst Brian Solis noted that while a growing number of companies are investing in new innovation strategies as a way to uncover new growth opportunities, they are also falling down on their efforts to understand digital transformation and its purpose.
press  media  publicity  Brian  Solis  Nike  Digital  Transformation  Journal 
december 2017 by briansolis
10 Things Change Agents Do, According to Coca-Cola, Starbucks, Visa, and the NFL | Inc.com
In his new report, Brian Solis shares the top 10 things change agents, the indispensable leaders of digital transformation in organizations, do... and it's not just a strong desire for change.
press  media  publicity  Brian  Solis  Inc.  change  agent  leadership 
december 2017 by briansolis
MyCustomer's 10 most-read stories of 2017 | MyCustomer
Brian Solis's piece titled "The past, present and future of AI in customer experience" earned the number two spot on the list.
press  media  publicity  Brian  Solis  top  ten  list  MyCustomer  CX  customer  experience 
december 2017 by briansolis
New Report on Change Agents: the Unsung Heroes in Digital Transformation • Neville Hobson
“The Digital Change Agent’s Manifesto” is a valuable collection of insights from someone who is regarded as one of the most credible and compelling writers and speakers on topics and themes related to business disruption, transformation, and change.
press  media  publicity  Brian  Solis  Altimeter  Digital  Change  Agent's  Manifesto  transformation 
december 2017 by briansolis
This Is What The ‘CX Of The Future’ Looks Like
CX of the future should be designed like a Disney or Pixar movie, complete with character and story development, storyboarding, and integration into a thoughtful and methodical universe where the experience is consistent, integrated, and enchanting in every moment of truth.
—Brian Solis, Principal Analyst and Futurist, Altimeter
press  media  publicity  Brian  Solis  CMO  by  Adobe  CX  customer  experience  storytelling 
december 2017 by briansolis
Improving Your Digital Storytelling - Written Right
Brian Solis suggests way to improve your digital storytelling: Stop chasing 'shiny objects,' Storyboard, and 'Stop selling, and start embracing responsive storytelling.
press  media  publicity  Brian  Solis  storytelling  digital  Written  Right  tips 
december 2017 by briansolis
The Golden Shot | Post&Parcel
Analyst and digital influencer Brian Solis defines digital transformation as ‘the realignment of, or new investment in, technology, business models, and processes to drive new value for customers and employees and more effectively compete in an ever-changing digital economy’.
press  media  publicity  Brian  Solis  Post  and  Parcel  digital  transformation 
december 2017 by briansolis
Influencer Marketing 2.0 and the rise of your ‘people channel’
Checklist influence has led to influence diffidence and, as Brian argued, “it simply wasn’t working any more. Behind every screen, every expression and impression, is a human being . . . not a consumer . . . and, as marketers, we need to understand this truth.”

“If you judge influence as the ability to cause effect or change behaviour, then we’re simply not scoring a ‘home run’ often enough. Customers are smarter; they understand the difference between the authentic and the fake and they understand that they are now the influencers.”
press  media  publicity  Brian  Solis  influencer  influence  marketing  social  capital 
november 2017 by briansolis
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