areadevelopment + call-centers   45

Apple’s Fourth U.S. Campus: Handicapping Where It Will Go - Bloomberg
It’s Apple’s turn to go shopping. In January, Apple Inc. announced plans for a fourth U.S. campus—a down-payment of sorts on its commitment to hire thousands of Americans and redeploy billions of dollars stashed overseas and now being repatriated under the Trump administration’s new tax law. The company hasn’t said how many people will work at the new facility, but it’s probably fair to say it will at least be in the hundreds.
Around-the-web  this-week-415-top  apple  call-centers  corporate-headquarters  site-selection-factors  economic-development-news 
march 2018 by areadevelopment
Keep call center jobs in the U.S. - Pittsburgh Post-Gazette
The offshoring of U.S. call center jobs has skyrocketed in recent years. Companies that are marketing products and services to U.S. residents too often are sending good call center jobs overseas. While America has been rapidly losing call center jobs, the number of offshore call center jobs servicing the U.S. has climbed sharply.
offshoring  call-centers  Around-the-web  this-week-383  backshoring 
april 2017 by areadevelopment
Jobs Abound for Digital-Savvy Contact Center Workers in North America - JLL
Despite waning consumer interest in talking with a customer service rep over the phone, alternative customer service methods such as live chatting and tweeting are creating jobs in North American contact centers, according to JLL's inaugural Contact Centers Outlook. Many contact centers are still located in India and the Philippines, but thanks to the rise of smart phones, social media and growing geopolitical uncertainty, the industry is set to flourish domestically in 2017.
call-centers  industry-reports  corporate-real-estate-news  Around-the-web  this-week-377 
february 2017 by areadevelopment
Enhanced Resource Centers Plans Call Center In Wilmar, Minnesota - Area Development
Florida-based Enhanced Resource Centers plans to lease the former Kandiyohi Power Cooperative building at 1311 N. Highway 71 in Willmar, Minnesota. The facility will be used for a call center.
economic-development  site-selection  area-development-news  Matt  minnesota  midwest  call-centers  taxes-incentives-grants-loans 
december 2016 by areadevelopment
Vivial Expands Operations-Headquarters In Dayton, Ohio - Area Development
Vivial, a leading advertising technology company, is expanding its operations center and headquarters in Dayton, Ohio. The expansion will include a new outbound call center.
economic-development  site-selection  area-development-news  Matt  ohio  midwest  dayton  digital-media  headquarters  call-centers 
december 2016 by areadevelopment
How Apple Empowers, and Employs, the American Working Class - The New York Times
The region’s economy has deep roots in technology and is home to a number of big tech employers, most notably Dell. Apple’s influence in the area extends beyond the people on its direct payroll. It has 350 suppliers in Texas alone.
apple  regional-reports  Austin  texas  high-tech  industry-reports  call-centers  supply-chain  electronics-industry  backshoring  china  business-globalization  global-supply-chain  Around-the-web  this-week-371 
november 2016 by areadevelopment
Robots on Track to Bump Humans From Call-Center Jobs - WSJ
Philippines’ outsourcing industry races to expand higher-end services as hedge against automation, which is shaking up India .
this-week-356  Around-the-web  Matt  robotics  call-centers  jobs  automation  india 
june 2016 by areadevelopment
Nihon Kohden Locates Technical Support Call Center In Allentown, Pennsylvania - Area Development
A leading Japan-based manufacturer, developer and distributor of medical electronic equipment, Nihon Kohden is enhancing its support of customers across the U.S. by opening a technical support call center in Allentown, Pennsylvania.
economic-development  site-selection  area-development-news  Matt  Pennsylvania  mid-atlantic  Japan  location-USA  FDI  medical  call-centers 
june 2016 by areadevelopment
Sitel Opens Customer Care Center In Spartanburg, South Carolina - Area Development
Sitel, a leading global customer care provider, opened its customer experience center in Spartanburg, South Carolina. The company plans to hire about 400 associates.
economic-development  site-selection  area-development-news  Matt  south-atlantic  south-carolina  customer-service-center  jobs  call-centers 
may 2016 by areadevelopment
Agero Plans Operations Center In Sullivan County, Tennessee - Area Development
Agero will locate a new call center in Sullivan County, Tennessee. The roadside assistance company will invest $3.5 million and create 585 jobs.
economic-development  site-selection  area-development-news  Matt  Tennessee  south  jobs  automotive-industry  call-centers 
march 2016 by areadevelopment
Charter Communications Opens Operations Center In St. Ann, Missouri - Area Development
Charter Communications, a leading broadband communications company and the fourth-largest cable operator in the United States, opened its newest, state-of-the-art customer operations call center in St. Ann, Missouri.
economic-development  site-selection  area-development-news  Matt  missouri  midwest  call-centers  telecommunications 
january 2016 by areadevelopment
Kaiser Permanente Northwest Opens Regional Contact Center In Hillsboro, Oregon - Area Development
Kaiser Permanente Northwest opened its new 49,000 square foot Tanasbourne Regional Contact Center, a 400-employee facility that will house all of the region's appointing and advice nurse services, as well as a physician-led virtual care team in Hillsboro, Oregon.
economic-development  site-selection  area-development-news  Matt  oregon  pacific-states  call-centers  healthcare 
january 2016 by areadevelopment
BSH Home Appliances Corporation Expands Its Craven County, North Carolina, Manufacturing Hub - Area Development
BSH Home Appliances Corporation, a subsidiary of Germany-based BSH Hausgeräte GmbH, plans to create 460 new jobs during the next give years in Craven County, North Carolina. The company will invest nearly $80.7 million at the current site through the end of 2019.
economic-development  site-selection  area-development-news  Matt  north-carolina  south-atlantic  location-USA  FDI  jobs  distribution-facility  call-centers  taxes-incentives-grants-loans  manufacturing 
december 2015 by areadevelopment
VXI Global Solutions Plans College Park, Georgia, Call Center - Area Development
VXI Global Solutions, a business processing and information technology outsourcing services provider will open a call center in College Park, Georgia. The new facility, scheduled to open next year, will create 570 jobs for the community.
economic-development  site-selection  area-development-news  Matt  Georgia  south-atlantic  jobs  info-tech  technology  call-centers 
december 2015 by areadevelopment
Sleep Solutions and Services Plans Columbia, Tennessee, Call Center - Area Development
Sleep Solutions and Services will locate new call center operations in Columbia, Tennessee. The medical software and support company specializing in respiratory services will invest $3.6 million and create 137 new jobs in Maury County.
economic-development  site-selection  area-development-news  Matt  Tennessee  south  call-centers  medical-industry  software  high-tech  jobs 
november 2015 by areadevelopment
Call Centers: Reshoring Instead of Offshoring - Area Development
Call centers are coming back to America, and flyover country is proving to be the biggest beneficiary in new jobs and overall boosts to local economies.
economic-development  site-selection  area-development-features  Matt  call-centers  jobs  reshoring  location-USA 
september 2015 by areadevelopment
EnerBank USA Opens Call Center Campus In Provo, Utah - Area Development
EnerBank USA, a highly specialized FDIC-insured bank in the home improvement industry with headquarters in Salt Lake City, opened a call center facility in Provo, Utah. The campus can house up to 200 employees, which the Bank plans to fill within the next three to five years.
economic-development  site-selection  area-development-news  Matt  utah  mountain-states  finance  financial-industry  financial-services  call-centers  jobs 
september 2015 by areadevelopment
USA800 Opens Call Center Facility In Lawrence, Kansas - Area Development
USA800, a multi-channel support call center provider headquartered in the Kansas City Metro Area, is opening a new 20,000-sq.-ft. facility in Lawrence, Kansas.
economic-development  site-selection  area-development-news  Matt  Kansas  plains  call-centers 
july 2015 by areadevelopment
IBEX Global Plans San Antonio, Texas, Call Center - Area Development
IBEX Global, a leading provider of customer contact solutions delivering onshore, near-shore and off-shore call center services, will open a new call center at 12449 Silicon Drive in San Antonio, Texas.
economic-development  site-selection  area-development-news  matt  texas  southwest  san-antonio  call-centers 
november 2014 by areadevelopment
MTM Locates Operations-Call Center To Jackson, Mississippi - Area Development
Health care and transportation management company MTM, Inc. is locating its non-emergency medical transportation and call center operations in Jackson, Mississippi. The project represents a $400,000 corporate investment and will create 80 new jobs.
economic-development  site-selection  area-development-news  matt  mississippi  south  call-centers  jobs  transportation-industry 
july 2014 by areadevelopment
iQor Expands Dorchester County, South Carolina, Call Center, Creating 320 Jobs - Area Development
iQor US, Inc., a global provider of business process outsourcing and product support services, is expanding its Dorchester County, South Carolina, call center. The $391,500 investment is expected to create more than 320 new jobs in North Charleston.
economic-development  site-selection  area-development-news  matt  south-carolina  south-atlantic  jobs  call-centers  incentives-taxes-grants-loans 
june 2014 by areadevelopment
Go Configure Invests $9 Million To Relocate to Pittsburg, Kansas - Area Development
Go Configure, a firm focusing on home delivery, assembly and repair services serving more than 1,000 retail locations in 48 states, will invest $9 million to relocate its administrative and call center operations to Pittsburg, Kansas, during 2014.
economic-development  area-development-news  matt  kansas  plains-states  call-centers  site-selection 
june 2014 by areadevelopment
Chime Solutions To Open Operations Hub In Morrow, Georgia - Area Development
Chime Solutions Inc., an outsourcing firm for business processes that specializes in contractor staffing solutions and contact center services, will create more than 1,120 jobs with the opening of a call center at the Southlake Mall in Morrow, Georgia.
economic-development  site-selection  area-development-news  matt  georgia  south-atlantic  call-centers 
june 2014 by areadevelopment
ValueVision Media Expands Its Bowling Green, Kentucky, Distribution And Call Center - Area Development
Value Vision Media, Inc., a multichannel electronic retailer operating as ShopHQ, will expand its Bowling Green, Kentucky, distribution and call center.
economic-development  site-selection  area-development-news  matt  kentucky  south  bowling-green  distribution-facility  call-centers 
may 2014 by areadevelopment
Firstsource Group USA Invests $1.2 Million To Open Louisville, Kentucky, Call Center - Area Development
Firstsource Group USA will invest $1.2 million to open a new call center in Louisville, Kentucky. The project, which will provide management solutions to telecommunications and media companies, will result in more than 300 full-time jobs. The company plans to operate inside a 44,000-square-foot facility on Commerce Crossing Drive in southern Jefferson County.
economic-development  site-selection  area-development-news  matt  kentucky  south  call-centers  jobs  incentives-taxes-grants-loans  louisville 
may 2014 by areadevelopment
ACCO Brands Adds Call Center At Its Booneville, Mississippi, Operations Facility - Area Development
Office products supplier ACCO Brands is adding call center operations at its facility in Booneville, Mississippi. The project represents a corporate investment of $1.6 million and is expected to create 162 full-time jobs.
economic-development  site-selection  area-development-news  matt  mississippi  south  call-centers  jobs 
april 2014 by areadevelopment
SPiGlobal Madison Plans $1.2 Million In Capital Improvements At Its Madison, Wisconsin, Call Center Facility - Area Development
SPi Global Madison, also known as Laserwords, a firm that provides call center services, will invest $1.2 million to make capital improvements to its Madison, Wisconsin, facility and create 286 jobs.
economic-development  site-selection  area-development-news  matt  wisconsin  midwest  madison  call-centers  jobs  incentives-taxes-grants-loans 
april 2014 by areadevelopment
Zappos' CEO on Using Corporate Relocation to Preserve Customer-Led Culture - Tony Hsieh - Harvard Business Review
In the years since Zappos was founded, we’ve had to make some big decisions. One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas.Our biggest problem then was customer service—specifically, finding the right employees to staff our call center.
executive-leadership  corporate-headquarters  site-selection  call-centers  las-vegas  nevada  this-week-244  around-the-web  ecommerce 
january 2014 by areadevelopment
Midsize Cities in Poland Develop as Service Hubs for Outsourcing Industry - NYTimes.com
Outsourcing work is flowing to Polands smaller cities, from traditional companies like Infosys as well as major banks and corporations.
outsourcing  metros  call-centers  business-globalization  offshoring  poland  india  around-the-web 
december 2013 by areadevelopment
Progrexion To Locate Call Center-Regional Office In Phoenix, Arizona - Area Development Online
Progrexion, a provider of services in the credit repair industry, will open a regional office and call center in Phoenix, Arizona, creating hundreds of jobs in the region.
jobs  call-centers  arizona  economic-development  site-selection  phoenix  matt 
september 2013 by areadevelopment
Sedgwick Claims Management Services To Open Orlando, Florida, Call Center - Area Development Online
Sedgwick Claims Management Services, Inc., a provider of technology-enabled claims and productivity management solutions, will invest $1.29 million to open a 30,000 square foot call center in eastern Orlando, Florida, creating up to 225 new jobs over the next three years in Orange County.
florid  jobs  call-centers  orlando  taxes-incentives  economic-development  site-selection  matt 
august 2013 by areadevelopment
Answer Fort Smith Completes $1.7 Million Renovation At New Fort Smith, Arkansas, Call Center - Area Development Online
Answer Fort Smith completed a $1.7 million renovation of a newly designed 35,000 square foot call center facility at 5805 Highway 271 South in Fort Smith, Arkansas.
call-centers  economic-development  site-selection  matt  arkansas 
july 2013 by areadevelopment
Time Warner Plans Multi-Million Expansion, Call Center, In Buffalo, New York - Area Development Online
Time Warner Cable, a telecommunications company and service provider, will build a multimillion-dollar call center to expand its Buffalo, New York operations center, creating 150 new jobs over the next five years.
buffalo  jobs  telecommunications  cuomo  call-centers  new-york  time-warner  economic-development  site-selection  matt 
june 2013 by areadevelopment
Exploring the Geographic Shifts (and Low Wages) of the Call Center Industry - Economic Modeling Specialists Intl.
A decade ago, America’s telephone call center industry was clustered in a handful of states with small populations and cheap labor: Utah, Nebraska, West Virginia, Iowa, South Dakota, and North Dakota. Five of those six states have watched at least a quarter — and in North Dakota’s case, 67% — of their call center workforce vanish since 2002. But nationally, the industry has taken off in that time, growing 20%.
call-centers  around-the-web  industry-reports  this-week-215  demographics  industry-clusters  economic-indicator-reports-analysis 
may 2013 by areadevelopment
GreatCall Inc. Plans To Open Reno, Nevada, Call Center Creating 400 Jobs - Area Development Online
GreatCall, Inc. will open a call center in Reno, Nevada, that is expected to create approximately 400 jobs during the next five years, including 75 jobs within the first six months. The Reno location will serve as a call center for the company’s mobile health and safety offerings.
jobs  call-centers  reno  nevada  economic-development  site-selection  health  matt 
may 2013 by areadevelopment
Windham Professionals Expands Alcoa And Hendersonville, Tennessee Facilities - Area Development Online
Windham Professionals will expand operations at its two call center locations in Alcoa and Hendersonville, Tennessee. The $500,000 expansion will add an additional 150 employees in Alcoa and 95 positions in Hendersonville, Tennessee.
jobs  call-centers  tennessee  economic-development  site-selection  matt 
april 2013 by areadevelopment
British-based Tunstall Americas Relocates Data And Call Center Operations To Pawtucket, Rhode Island - Area Development Online
British based Tunstall Americas will relocate its data and medical call center operations to Pawtucket, Rhode Island, with plans to create 250 jobs during the next two years that primarily consist of call center operators and medical support staff.
jobs  location-usa  call-centers  rhode-island  taxes-incentives  economic-development  site-selection  medical-industry  matt  data-centers 
march 2013 by areadevelopment
Festival Hospitality Group Invests $1.1 Million In Johnson City, Tennessee, Call Center - Area Development Online
Festiva Hospitality Group invested a $1.1 million to open a call center in Johnson City, Tennessee, creating 100 jobs in Carter County.
jobs  call-centers  hospitality-industry  tennessee  economic-development  site-selection  matt 
february 2013 by areadevelopment
Account Control Technology Opens Second Call Center In North Dallas Texas - Area Development Online
A national debt management and recovery solutions firm, Account Control Technology, plans to expand its operations with the opening of a 30,000 square foot office complex in Dallas, Texas. The facility will serve as ACT’s second call center in Texas and its fifth office nationwide.
financial-industry  call-centers  dallas  texas  economic-development  site-selection  matt 
february 2013 by areadevelopment
Direct Energy Invests $7 Million To Establish Second Call Center in the Phoenix, Arizona Region - Area Development Online
Direct Energy, one of North America's largest energy services providers, is investing $7 million to establish a Tempe, Arizona, call center that will create up to 300 jobs in the Phoenix region.
jobs  economic-development  site-selection  call-centers  matt  energy  arizona 
january 2013 by areadevelopment
LaborView Review January 2012 - CBRE Labor Analytics Group
The researchers of LAG, are committed to provide clients with the latest labor statistics and call center activity worldwide. LAG's LaborView report is a valuable resource for obtaining information on domestic and international activity. LaborView includes information specific to call center expansions, net growth by industry and a detailed look at the U.S. labor force involving job openings, labor turnover and weekly unemployment claims.
twitterfeed  around-the-web  STUDIES  call-centers  business-expansion  economic-indicator-reports 
february 2012 by areadevelopment
Philippines Overtakes India as Hub of Call Centers - NYTimes.com
Over the last several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines, a former United States colony that has a large population of young people who speak lightly accented English and, unlike many Indians, are steeped in American culture.
business-globalization  call-centers  international-location-reports  this-week-148  around-the-web  twitterfeed 
november 2011 by areadevelopment

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