JordanFurlong + workflow   5

3 Geeks and a Law Blog: Why Now? The Rise of Alternative Legal Service Providers
Today, corporate law departments still use the transaction view for supply chain structure. They do not build competitive advantages, just temporary cost benefits. Law firms do not invest, because they have no incentives to do so. The transaction view drives low innovation, higher cost for the buyer, and higher revenue for the supplier.
Back To Managed Services

I'm going to do something ill-advised and disagree with Ken, slightly. Everything Ken wrote is gospel. If law departments treat ALSPs (or in-house teams) as lower cost substitutes for traditional law firms, they will encounter most of the same issues that engender their dissatisfaction with traditional law firms—and, likely, additional issues since the ALSPs are not designed to fill the law-firm role. My section above on failed attempts at managed services confirms that I've seen that movie more than once.

But I think there are material differences that favor ALSPs in the medium term. The obvious ones are that ALSP's value proposition, culture, and corporate structure make them more cost-effective, flexible, and willing partners than most (all?) traditional law firms. In this regard, I cannot recommend enough Bill Henderson's latest ABA Journal cover story on managed services.

I want to emphasize, however, the less obvious (but, possibly, more important) underlying shift in mindset in that law departments are more inclined (it isn't automatic) to take the relational view with ALSPs.
ops  process  workflow  clients  firms 
june 2017 by JordanFurlong
Time to Work Workflow Technology into the Law Firm Arsenal | Legaltech News
Automated workflow software is designed to aid attorneys and support staff in accurately and efficiently managing the various tasks that are sent throughout the firm on a daily basis. A centralized system helps to accurately capture, assign and quantifiably manage the processing of these tasks. This method takes the place of randomly assigning tasks through disparate means and allows delegation of work into a unified system via a standardized process. Proper instructions are gathered based on the task as it is entered into the system, and it is then automatically routed to the appropriate party.
october 2016 by JordanFurlong
Collaborate or Perish?
Not long ago, law firms handled all aspects of a matter. Now, there is a supply chain. Integrating suppliers in an efficient, cost-effective, and risk mitigating manner is the challenge– and opportunity. Clever buyers and suppliers of legal services collaborate to achieve efficiency, cost reduction, scalability, risk mitigation, and compressed timeframes for completing tasks and concluding matters.
ops  collaboration  firms  workflow 
august 2016 by JordanFurlong
What the jobs are: New tech and client needs create a new field of legal operations
What is not well-understood, however, is that a substantial part of this unease is traceable to people like Brenton. General counsel are increasingly giving senior “legal ops” professionals the authority to improve legal department performance, including the hiring and managing of outside counsel. When this happens, outside law firms have to justify how they are providing greater value than the dozens of other law firms and new law service providers that are dying to get in the door.
talent  workflow  innovation  robolawyer  it  process 
october 2015 by JordanFurlong
Business Design for Law Firms | Part 2 — LTI
This case study demonstrates that law firms should, periodically, take the time to assess their legal practice as a business.  In this instance, our case study firm became a victim of its commitment to the downstream client.  That is not unusual.  Focused on the practice of law, the firm lacked opportunity to address sufficiently the underlying economics of the business.  This is, in part, why LTI exists.  Our role is to apply a design mindset, our expertise in law firm business modeling and execution, to keep practitioners in business.  Yes, attorneys are practitioners first, but when they don’t act as business people too, the ability to succeed in the profession becomes tenuous.  
pricing  workflow  process 
july 2014 by JordanFurlong

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