JordanFurlong + offshoring   14

For Legal Ops, Making Outsourcing Decisions Takes a Long-Term Outlook | Legaltech News
Legal operations professionals say the field, which aims to increase efficiency through tech and process improvement in-house, is growing, but many opportunities in the space may be outsourced long term.

After legal ops hits initial process improvement and tech adoption goals, maintenance is likely to be outsourced to keep head count and budget lower, some ops leaders said. Kevin Clem, the chief commercial officer at HBR Consulting, has already seen some departments outsource ops work.
“I think a lot of it will be outsourced,” said Connie Brenton, NetApp Inc.’s chief of staff and senior director of legal operations. Her team already outsources some legal ops work, including e-billing tool management.

She said “as a general rule it makes more sense to outsource maintenance” because it takes a “less expensive resource to maintain” than to design and implement a process. Out of 21 legal ops technology tools at NetApp, she said most are currently in maintenance mode.
Brenton said it has to be the “right place, right time, right price” to outsource. Tools and processes involved should be stable, meaning the tool has collected enough data and isn’t “having errors in the system.”
ops  offshoring  managedlegal 
8 weeks ago by JordanFurlong
Greenberg Traurig Announces the Founding of "Recurve": A First-of-its-Kind Global Shared Services Platform Transforming the Delivery of Tech, Staffing, Space, and Other Support Services for the Legal Industry | News | Greenberg Traurig LLP
Recurve's core focus areas are intended to include innovations in technology solutions, artificial intelligence, project management, alternative staffing, novel space innovations and other developing aides for lawyers and clients which do not involve the actual practice of law. 

“Recurve will work outside the traditional legal model to provide previously unavailable tools and efficiencies in the legal ecosystem, bringing together diverse talents and resources across the globe in a collaborative platform aimed at industry-wide innovation to help attorneys and clients adapt to the rapidly changing legal landscape,” said Richard A. Rosenbaum, Executive Chairman of Greenberg Traurig. “We are pleased to establish this unique and nimble business, initially as a wholly-owned subsidiary of Greenberg Traurig. Utilizing investments by strategic partners involved in its core disciplines and other equity investors experienced in the space to fund its capital requirements and operational needs, Recurve is intended to become the first law-firm founded, third-party financed global collaboration platform solely focused on creative innovation in the support of the delivery of legal services.”

Recurve will be staffed by a lean and experienced team of innovation "architects", well versed in client needs, the advantages of the traditional law firm model and the wide array of growing resources in the legal innovation marketplace. This team will serve as the point of contact for Recurve's clients to identify their needs and design appropriate solutions; but it will not itself execute them or otherwise engage in legal practice. 
innovation  offshoring  r&d 
june 2019 by JordanFurlong
Behind Elevate’s Buying Binge: Liam Brown’s Meticulous Strategy | The American Lawyer
One answer can be found on a single piece of paper that Brown uses to detail the company’s strategy. It includes three broad “value propositions,” roughly 20 “initiatives” and, for each of those, some five or six more specific tasks are detailed. In short, there is a lot more building to do at the 1,200-employee company that Brown said expects to bring in about $80 to $90 million in revenue this year.

Brown doesn’t expect his recent acquisitions to drastically alter the company’s trajectory. He said it may take 10 to 20 years to reach his long-term financial goal to hit $1 billion in revenue. But each piece is required to offer what Brown sees as a full suite of legal services ranging from traditional law firm partner advice to advanced offerings that require artificial intelligence expertise, which the company bolstered through its November purchase of Dan Katz’s LexPredict business.

“We think building a multidisciplinary company is going to be how you solve business problems in the future that have a legal element,” Brown said.

Elevate’s strategy starts with three main “value propositions” Brown says the company offers. Those are: ”Innovate” how legal work is done by law departments to manage risk. “Improve” visibility, predictability, control and costs of law department operations. And to “elevate” services for law firms to improve the value and efficiency they deliver to clients.

Elevate has won the work to back up this strategy. Partnering with its ElevateNext law firm platform, Elevate has changed the way Univar Inc.’s legal department handles portions of its work and how it pays outside counsel. On the law firm side, Hogan Lovells has said it is partnering with Elevate to offer flexible lawyer staffing to clients.
offshoring  newlaw  innovation 
february 2019 by JordanFurlong
Law Firm Sales Push Growth of Alternative Services Providers, Report Says | Legaltech News
The market for so-called ALSPs was estimated at $10.7 billion in 2017, the report says. The percentage of law firms that use ALSPs for at least one service, including e-discovery, document review, legal research or litigation support, rose to 87 percent in 2018, up from 56 percent in 2016. At legal departments, that figure rose to 74 percent from 60 percent.

While those growth rates exceeded the expectations of a comparable report two years ago, the latest report predicts the market has even more significant growth ahead. It says ALSP owners expect to increase at a 25 percent annualized growth rate “over the next few years.” At that pace, the market would reach $20 billion in sales in three years.
For comparison, the $10.7 billion market in 2017 is slightly smaller than the combined revenue of the four largest firms in the Am Law 100. A $20 billion market would be about the size of the 10 largest Am Law 100 firms.

Large law firms said they were increasingly turning to ALSPs for strategic business reasons, even if their concerns about the quality of ALSP services remain. For instance, 53 percent of firms said using ALSPs could help them expand and retain client relationships, up from 44 percent two years ago. Similarly, 55 percent of firms said their traditional business model was being challenged by ALSPs, while 44 percent said so two years ago. And 39 percent of firms said they are facing increased pressure from clients to use ALSPs, up from 18 percent two years ago.
newlaw  competition  offshoring 
january 2019 by JordanFurlong
Is UnitedLex the Future? Dan Reed Thinks So. | The American Lawyer
So I found myself on a conference room floor at Latham & Watkins’ Midtown offices, trying to work an espresso machine with the help of a receptionist—the lone Latham employee who appeared to know I was there.
Reed was there with at least one other UnitedLex executive—Nancy Jessen, a longtime Huron Consulting executive who now runs the part of UnitedLex’s business that is seeking to transform corporate legal departments through a blend of outsourcing, technology and process improvement. She was a leader on a deal with DXC Technology that, prior to the mystery of Reed’s presence at Latham that morning, I had been most eager to discuss.

The DXC deal was novel in an industry hungry for clues about its own transformation. No other legal department had “rebadged” 150 lawyers to a third party in the way DXC did with UnitedLex. No other legal department had told the public it cut its legal spending by 30 percent. No other legal department was planning, with the help of UnitedLex, to roll out a kind of TaskRabbit model (think: gig economy) whereby lawyers, as independent contractors, would negotiate the company’s contracts on an ad hoc basis—from their homes, or the nearest coffee shop.

Today, 14 percent of America’s law school graduates get hired by law firms with more than 100 lawyers. They are the lone cohort of graduates that, over the last eight years, has reliably earned six-figure median salaries, according to the National Association of Law Placement—testimony to the grip the nation’s largest firms have had on corporate America’s legal dollars. If UnitedLex’s model takes off, what happens to that percentage—and to the law schools, lawyers, law firms and corporate legal departments designed around current expectations? When corporate legal work gets handled in bits by a larger swathe of the legal workforce, who wins and who loses?
offshoring  newlaw  innovation  competition 
january 2019 by JordanFurlong
Elevate Makes Another New Acquisition and Contemplates Going Public | Legaltech News
Yerra, a legal managed services business with products that touch on everything from e-discovery to compliance and investigations, joins LexPredict, Halebury and Sumati Group as the latest additions to the Elevate fold.
Don’t chalk it up to a problem with impulse purchases, though. Liam Brown, Elevate’s founder and executive chairman, has been itching to acquire Yerra for years. After all, they have a lot in common.

“There aren’t many law company providers—and that’s the term that we use to describe our sector—that are both legal consulting, legal tech and legal services. I think they are the only other provider that I really think of as a law company that is in actually all those same three segments,” said Brown.
The differences between the two companies were also of critical interest. Elevate has built a strong presence in the United States, United Kingdom and Australia, but the acquisition of Yerra now extends that reach into the continental Europe and Asia-Pacific markets.
competition  offshoring 
january 2019 by JordanFurlong
UnitedLex, Big Deals in Hand, Sells Majority Stake to European Buyout Firm | Legaltech News
“UnitedLex has a multi-billion-dollar opportunity ahead of it, with legal services being one the few remaining verticals that is early in the penetration curve of technology, consulting, and solution delivery,” said a statement from Siddharth Patel, a Singapore-based CVC senior managing director for telecommunications, media and technology. “UnitedLex continues to innovate with game-changing engagements with the world’s leading companies. Now is the perfect time for us to provide significant capital to enhance its growth and scale, the beginnings of which we’ve already seen in its impressive financial performance, customer wins, and pipeline of opportunities.”
startup  financing  offshoring 
september 2018 by JordanFurlong
“NewLaw and BigLaw are stronger together”: Stephen Allen on Hogan Lovells’ flexible lawyering partnership with Elevate – Legal IT Insider
And what do you mean by ‘understanding of client service?’

They understand timeliness and it was important to us to have a global reach. Initially this service is for the UK market, but the intention is that we’d like to expand it globally, and having somebody who operates globally is important.

Tell us how your Elevated Lawyers pool will be used?

They’ve got an initial pre-approved pool. We have, through our own guidelines, a set of criteria that we require and Elevate will only initially connect us with people who meet our criteria. The intention is, over time we’d like to use this as an opportunity to work with our alumni. We spend a lot of money and time training people and maintaining that relationship is important. We know the chemistry is there and we will give an option to our alumni to join and Elevate will help us look after that alumni, which involves a lot of work in keeping them connected, organised and looked after.

Clients are always looking for access to help on secondments. There are times when we can fulfil that and times when it’s a challenge – we might have someone, but clients might want a nine year GDPR lawyer and we have a six year privacy lawyer. This partnership gives us an opportunity to offer something additional to our clients. But also, there are times when we’re busy on a project such as GDPR or Brexit, when for a condensed period of time there will be a lot of demand for the same sort of resources and the ability to call on this pool will be very important and will give us a pool with a defined criteria.

The key thing for me is that this demonstrates that both NewLaw and BigLaw are stronger when they work together – and Elevate would agree with that.
firms  competition  newlaw  innovation  process  offshoring 
february 2018 by JordanFurlong
How Outside Companies Are Taking Over In-House Legal - Law360
Law360, Grand Rapids (January 11, 2018, 10:06 AM EST) -- A major technology company recently inked a deal that places the reins of its entire in-house legal department largely in the hands of an alternative legal services provider, an arrangement many say may be the wave of the future.

When DXC Technology was formed in April 2017 through the merger of Computer Sciences Corp. and the enterprise services business of Hewlett-Packard Enterprise, it picked law service provider UnitedLex to help shape and operate its corporate legal departmen
clients  offshoring  competitors 
january 2018 by JordanFurlong
Lexpert ® | Casual or Committed?
Blessing duly received, Prefix Legal LLP had to set up accounting, financial management, marketing and its own web page. The new subsidiary was officially unveiled this spring, about 18 months after that first lunch, with Peter Willis as its Chief Operating Officer. Will Prefix be looking at acquiring other types of legal outsourcing companies or technology in areas such as e-discovery, document management, contract management or due diligence? “No, we expect the growth from this point forward to happen organically,” Willis says, “but if something came our way that made sense, we wouldn’t rule it out.”

That’s kind of the problem. As firms like McMillan look at ways to bring down costs and grow revenue, they’re finding outsourcers that specialize in one thing and can offer a certain type of work at low cost and high quality. The question becomes not so much whether to use them and their platforms, but how.

Dating, going steady, marriage — or staying single and using the same tools to build from the ground up?

AT THE START OF THIS YEAR, there was something of a small revolution at McCarthy Tétrault LLP, and it speaks volumes about where the legal market is headed when it comes to outsourcers. The firm acquired Wortzmans, a respected firm with about 100 contract lawyers that specializes in litigation support and data governance. Unlike Prefix Legal and LexLocom, these firms aren’t going steady; this is a marriage. Wortzmans will remain in its existing office and retain its own email and document servers, but founder Susan Wortzman is now an equity partner at McCarthy. In Toronto, McCarthy’s e-discovery people moved over to the Wortzmans office at the start of the year.

Here’s where the revolution part comes in. While Wortzmans, now a division of McCarthy Tétrault, is maintaining its brand, it “will absolutely work with and continue taking mandates from other law firms and working with clients directly,” says Matthew Peters, McCarthy’s national innovation leader and a technology partner. Other law firms have been very receptive to the arrangement, he adds.
offshoring  laterals  admission  training  flex  temp 
july 2017 by JordanFurlong
Legal service provider offers residency to law school graduates | The Indiana Lawyer
A program run by UnitedLex, a legal outsourcing services provider based in Kansas City, Kansas, is following that model. Initially launched as a pilot program in 2013, the legal residency program accepts graduates from top law schools and gives them hands-on experience using technology to do e-discovery, project management and cybersecurity. It officially launched and expanded to more schools in 2015.
offshoring  schools 
june 2017 by JordanFurlong
Offshoring goes in-house: Shell to launch external legal centre to service global operations |
n the latest twist to the offshoring saga, and following news last week that two global 100 firms are to outsource to Poland and Manila, Royal Dutch Shell is preparing to open its own offshore legal centre to service the oil giant's global operations.

A projects team, reporting to the company's legal director Donny Ching (pictured), is currently scouting possible locations and considering headcount numbers for the centre, with a brief to come back by autumn.
clients  offshoring  outsourcing  process 
june 2016 by JordanFurlong
Canada bound: Freshfields prepares to launch second legal services hub in Vancouver |
Located on the west coast of Canada, Vancouver is well-placed to provide business services functions to the firm's US offices in New York and Washington DC. With around 30% of the city's inhabitants of Chinese heritage, giving Vancouver one of the highest concentrations of Chinese residents in North America, the location also offers Freshfields access to a talent base able to provide legal services in Mandarin to its China offices.

The office, like Manchester, is set to cover a wide range of business services roles. The firm is looking to hire at least 20 legal services employees to launch the office.
offshoring  innovation  china  firms 
april 2016 by JordanFurlong
Hogan Lovells shuns 'lift-and-shift' with new Kentucky back office - The Global Legal Post
The new centre will be handling billing, technology support and conflict checks for Hogan Lovells by August and will provide a crucial link between American offices and the firm's existing business support base in South Africa. Hogan Lovells is just one of a growing list of Big Law firms who have opted to set up 'back offices' outside of major business hubs. Chief operating officer and financial officer Scott Green describes the approach as 'seed-and-grow' rather than 'lift-and-shift', as moving back office operations to the more economical Louisville will not generate any layoffs and see only one employee, Hogan Lovells global head of conflict Bill Ball, transferred to Kentucky. 'As we have jobs vacated in Washington and New York, we'll look to see if those jobs can be added in Louisville,' he commented.
march 2016 by JordanFurlong

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