JordanFurlong + efficiency   2

Law Firms Recognize Automation’s Importance, but They're Still Not Leveraging It | Legaltech News
Over 60 percent of surveyed firms said that automation around pricing and contact management was important to their efforts to win new clients and grow existing relationships, though only slightly under half leveraged automation for pricing, while only a third leveraged it for contact management.

Among those automating contact management and pricing, only about 40 percent said it reduced hours spent on those tasks. The majority of firms either saw no change, or did not know if there was a change in time spent.
Dan Tacone, president at Intapp, explained that automation around contact management usually takes the form of knowledge management databases that can automatically be updated with current and potential client information to keep attorneys informed. Likewise, automation around pricing refers to similar repositories that automatically collects pricing data, either externally from public databases or internally from the firm, to help attorneys determine how best to price certain matters.

To help with evaluating and onboarding new businesses, almost 70 percent of surveyed firms said automation around conflict clearance was vital, though only less than 45 percent implemented such automation in-house. Around a quarter of those automating conflicts clearance said it reduced time spent on the task, but a majority still saw no change or did not know what the impact was.

Likewise, while around two-thirds of surveyed firms also said that e-billing and time management were important to help meet client demands for transparency, only about 40 percent used e-billing, and 35 percent used management solutions. Under half said e-billing and time management were time-savers.

Tacone explained that though they find automation important, many firms aren’t bringing it in-house because it takes time to change their old spending and work habits. “They haven’t invested in technology as a strategic advantage before” and aren’t used to thinking of using technology for client services, he said.
it  efficiency  firms 
october 2018 by JordanFurlong
The Legal Profession’s ‘Last Mile Problem’ | Law.com
Step one is conceptualize the last mile problem as a problem of productivity rather than cost. Without that common understanding, buyers and sellers cannot have an intelligent dialogue on their long-term mutual interests.

Step two is to set aside ample time to engage in the intelligent dialogue. Resist the urge to bloviate at industry events and in the legal press about how the other side just doesn’t get it. Instead, do the difficult intellectual and emotional work of listening, empathizing and letting go of old ideas. Start with clients or service providers you like and trust and express a desire for a long-term relationship.

Step three is to openly share successes and failures with peers in the industry. We need these examples to more rapidly converge on new business models. This iterative approach is true thought leadership. It is also consistent with the values of professionalism.

There are other solutions to the legal profession’s last mile problem, but none will work as fast or as well as an honest dialogue between buyer and seller.
innovation  process  efficiency  clients 
june 2017 by JordanFurlong

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