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Monzo – Tone of Voice
Hello! 👋 Welcome to Monzo’s tone of voice guide. This is a (fairly) brief overview of how we write. It’s for everyone in every team, and it applies to all the writing we do, inside and out. We’ve opened this up to the world as well (hello world! 🌍), because we want to be held up to the lofty standards we set ourselves here. We believe in everything we’ve said, so if you see us falling short then please let us know.
[found via Strands of Genius]
voice  brandvoice  guidelines  examples  strategy  toneofvoice 
12 hours ago by eugenexxv
The real reason the sound of your own voice makes you cringe | Science | The Guardian
Most of us have shuddered on hearing the sound of our own voice. In fact, not liking the sound of your own voice is so common that there’s a term for it: voice confrontation.

But why is voice confrontation so frequent, while barely a thought is given to the voices of others?

A common explanation often found in popular media is that because we normally hear our own voice while talking, we receive both sound transferred to our ears externally by air conduction and sound transferred internally through our bones. This bone conduction of sound delivers rich low frequencies that are not included in air-conducted vocal sound. So when you hear your recorded voice without these frequencies, it sounds higher – and different. Basically, the reasoning is that because our recorded voice does not sound how we expect it to, we don’t like it.

Dr Silke Paulmann, a psychologist at the University of Essex, says, “I would speculate that the fact that we sound more high-pitched than what we think we should leads us to cringe as it doesn’t meet our internal expectations; our voice plays a massive role in forming our identity and I guess no one likes to realise that you’re not really who you think you are.”

Indeed, a realisation that we sound more like Mickey Mouse than we care to can lead to disappointment.

Yet some studies have shown that this might only be a partial explanation.

For example, a 2013 study asked participants to rate the attractiveness of different recorded voice samples. When their own voice was secretly mixed in with these samples, participants gave significantly higher ratings to their voice when they did not recognise it as their own.

What’s more, a complete explanation can be found in a series of early studies published years before the plenitude of reports offering the sound frequency and expectancy explanation.

Through their experiments, the late psychologists Phil Holzemann and Clyde Rousey concluded in 1966 that voice confrontation arises not only from a difference in expected frequency, but also a striking revelation that occurs upon the realisation of all that your voice conveys. Not only does it sound different than you expect; through what are called “extra-linguistic cues”, it reveals aspects of your personality that you can only fully perceive upon hearing it from a recording. These include aspects such as your anxiety level, indecision, sadness, anger, and so on.

To quote them, “The disruption and defensive experience are a response to a sudden confrontation with expressive qualities in the voice which the subject had not intended to express and which, until that moment, [s]he was not aware [s]he had expressed.”

Their following study showed that bilinguals who learned a second language after the age of 16 showed more discomfort when hearing their recorded voices in their first language – a fact not easily explained a lack of bone-conducted sound frequencies.

The complexity of vocal coordination is enormous and we simply don’t have complete, conscious, “online” control. Indeed, the vocal larynx contains the highest ratio of nerve to muscle fibres in the human body. Moreover, when hearing a recording, we have none of the control of our speaking that we usually do; it’s as though our voices are running wild.

Marc Pell, a neuroscientist at McGill University, specialises in the communication of emotion. He stands by the Holzemann and Rousey studies, saying: “when we hear our isolated voice which is disembodied from the rest of our behaviour, we may go through the automatic process of evaluating our own voice in the way we routinely do with other people’s voices … I think we then compare our own impressions of the voice to how other people must evaluate us socially, leading many people to be upset or dissatisfied with the way they sound because the impressions formed do not fit with social traits they wish to project.”

So, even though we may be surprised by the “Mickey Mouse” quality of what we actually sound like, it is the extralinguistic content of what our voices may reveal that could be more disconcerting. Yet it is unlikely that others are similarly surprised by a high-pitched aspect of your voice, and moreover others probably aren’t making the same evaluations about your voice that you might. We tend not to be critical of other people’s voices, so the chances are you’re the only person thinking about your own.
voice  psychology  self-image 
yesterday by thegrandnarrative
Will Prime Day Be A Big Power Boost For Alexa? | PYMNTS.com
And, agencies noted, Amazon is getting increasingly flexible and creative when it comes to their developer ecosystem, with big investments in tools to make their work easier.
“More developers are coming into the Alexa ecosystem, because they’ve made it easier for developers to create skills and apps,” said Dan Calladine, head of media futures for the media and marketing agency Dentsu Aegis. “What we are starting to see is more creativity in the space.”
personal  echo  voice 
3 days ago by dancall
Ex-Googler Hired By Apple To Make Siri Smart | PYMNTS.com
Apple has announced that John Giannandrea is its Chief of Machine Learning and AI Strategy, reporting to CEO Tim Cook. Joining Apple in 2018, Giannandrea oversees the strategy for artificial intelligence and machine learning across the company and development of Core ML and Siri technologies.

Prior to Apple, he spent eight years at Google, where he led the Machine Intelligence, Research and Search teams. Before this, he co-founded two technology companies, Tellme Networks and Metaweb Technologies.

The new position brings together Apple’s Core ML and Siri teams under one leader, though the internal structures of each team will stay the same, according to reports. The teams will likely be integrated across the company as they work together on various projects, including developer tools, mapping, Core OS and more. Though the Siri and ML teams evolved separately, it makes sense to have one person oversee both. The move was made to help give its voice assistant a boost, since it has never quite lived up to the potential envisioned for it.
apple  voice  siri  google  future  ai 
3 days ago by dancall
deployment of siri
jerome bellegarda 2013 interspeech paper
siri  assistance  voice  nlp 
4 days ago by tswaterman
Fjord | Voice UI Guide
To help make sense of the current and future state of voice interfaces and navigate what’s destined to be an increasingly “Open Sesame!” age, we’ve compiled some of the most important things we’ve learned about voice UI for our friends in the design community. If you’re interested in learning about the building blocks of voice interface or need some inspiration to begin designing for one, this guide is for you.
design  voice 
5 days ago by stringy

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