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Opinion | When Your Boss Is an Algorithm - The New York Times
When something does go wrong, Uber drivers can’t tell the boss or a co-worker. They can call or write to “community support,” but the results can be enraging. Cecily McCall, an African-American driver from Pompano Beach, Fla., told me that a passenger once called her “dumb” and “stupid,” using a racial epithet, so she ended the trip early. She wrote to a support rep to explain why and got what seemed like a robotic response: “We’re sorry to hear about this. We appreciate you taking the time to contact us and share details.”
uber  gig-economy  labor 
yesterday by jomc
Gig Workers Rising on Twitter: "As a group of Uber drivers attempted to enter @Uber HQ to deliver 3k petition signatures calling on the company to change its unfair deactivation policies, security grabbed one of the drivers and threw him to the ground.…
As a group of Uber drivers attempted to enter @Uber HQ to deliver 3k petition signatures calling on the company to change its unfair deactivation policies, security grabbed one of the drivers and threw him to the ground.
uber  gig-economy  labor 
yesterday by jomc
Rebrand 2018 | Case studies | Design at Uber

A tech startup turned global mobility platform in eight
short years: that deserves a holistic brand system that’s instantly
recognizable, works around the world, and is efficient to execute.
branding  design  uber  identity 
yesterday by markboulton
Did Uber Steal Google’s Intellectual Property? | The New Yorker
“Uber regrets ever bringing Anthony Levandowski on board,” a lawyer for the company told the jury. “All Uber has to show for Anthony Levandowski is this lawsuit.”
uber  selfdrivingsoylent 
yesterday by yorksranter
Opinion | When Your Boss Is an Algorithm - The New York Times
While critics use the language of the workplace to describe the treatment of drivers, the language of technology can deflect such concerns. When payments for trips are missing, labor advocates might call it wage theft, but Uber says it’s a glitch. When Uber charges passengers what it predicts they are willing to pay based on their route rather than standard rates, economists may call it price discrimination, but Uber explains it as an innovation in artificial intelligence....

Other tools, like the rating system, serve as automatic enforcers of the nudges made by algorithmic managers. In certain services on Uber’s platform, if drivers fall below 4.6 stars on a 5-star rating system, they may be “deactivated” — never “fired.” So some drivers tolerate bad passenger behavior rather than risk losing their livelihoods because of retaliatory reviews.
algorithms  work  labor  uber  gig_economy 
2 days ago by shannon_mattern

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