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The incredible shrinking grocery store
NOVEMBER 8, 2010 | The Globe and Mail | RASHA MOURTADA.

Today's urban shoppers – whether they're 35 or 65 – are generally looking for two things in a grocery store: prepared food that tastes homemade and household staples such as paper towels and dishwashing detergent. They want a shopping experience that's more contained but still meets all their needs....Grocery store guru Paco Underhill on three trends he expects to see in North American supermarkets:

Hybrid stores: Think part traditional shopping, part Internet shopping. He expects customers to shorten trips by submitting shopping lists in advance to stores and selecting only certain items – produce and meat, for instance – themselves when they pick up their order.

Refillable containers: He expects a bulk shopping model – widespread today for dry goods – to take off for household supplies such as laundry soap, where shoppers will bring back large containers for refills.

Private label 'stores': Imagine all of Loblaws' President's Choice products in one spot within the store. "Rather than shelving these products throughout the store, they're concentrated in one area, so the shopper looking for the best price sees it all together," says Mr. Underhill.
big-box  boutiques  grocery  Highland_Farms  retailers  small_spaces  supermarkets  Wal-Mart  Paco_Underhill  trends  downsizing  prepared_meals 
october 2018 by jerryking
The Freshest Ideas Are in Small Grocery Stores
July 31, 2018 | The New York Times | By Kim Severson.

Most North Americans still buy their food at the classic supermarket, with its wide aisles and seemingly limitless choices. But stores like Kroger, the nation’s largest chain with more than $105 billion in sales in 2017, are being cannibalized by a host of discount competitors like Dollar General and Aldi on one side, and by the growing dominance of Amazon and online delivery on the other.

“By and large, supermarkets are kind of behind the eight ball” in responding to changes in how people shop, said Diana Smith, the associate director of retail and apparel for the market research company Mintel.

Customers, especially younger ones, want stores that offer what some industry analysts have come to call “food experiences,” with craft beer on tap, meals to go and vegetable butchers. They tend to shop only when they cook, visiting more than one store to collect ingredients, rather than making a weekly trip to stock the pantry with toilet paper, chuck roast and gallons of milk.

Large chains are throwing everything they can at the problem, planning smaller stores customized for different demographics. Kroger, which already sells clothes at some of its stores, has developed a grab-and-go fashion line called Dip, and is testing driverless delivery. The Midwestern chain Hy-Vee is adding medical clinics and spa-inspired bath boutiques to its stores.

But some of the most radical reinvention is happening at the local level, in both cities and small towns, where a new breed of small community stores use the grocery aisles to fill cultural niches and address social needs.
creativity  ideas  grocery  small_spaces  supermarkets  Kroger 
august 2018 by jerryking
Welcome to the New Convenience Store - WSJ
By Jane Black
April 25, 2018

“People will come in and say this isn’t a convenience store,” said Lisa Sedlar, the founder of Green Zebra Grocery. “And I say, ‘Of course it is.’ We are redefining what it means to be a convenience store in America.”

Several trends are driving change, according to research firm the Hartman Group. In the era of fast-casual restaurants, customers of all ages aren’t willing to sacrifice good taste or a pleasant experience for fast and easy. And despite claims of being time-starved, they don’t seem interested in a one-stop shop. Primary shoppers report making more frequent trips to buy food at a range of outlets, from traditional grocery stores to specialty shops: The average number of grocery trips made per purchaser, per month jumped nearly 30% between 2014 and 2017. Finally, snacks—the raison d’être of convenience stores—are supplanting meals. Of all “eating occasions,” 50% are now snacks.
convenience_stores  retailers  small_spaces  urban  fast-casual  upstarts 
april 2018 by jerryking
The dumb-bell economy: inside the booming business of exercise
FEBRUARY 9, 2018 | FT | Jo Ellison.

Where once consumers looked for acquisitions to express their status, our spending habits are shifting towards more holistic expenditures. In the past 20 years, the leisure industry has emerged as one of the most dynamic, disruptive and fashionable of forces. It’s all part of a new focus on the “lifestyle experience”, a trend that has possessed consumers and found luxury brands spiking with sporty new offerings — sneakers, leggings, apps and accessories — designed to harness the burgeoning market. As Harvey Spevak, the executive chairman and managing partner of the Equinox group, likes to say: “Health is the new wealth.”
.....2019 will see the first Equinox hotel opening in New York’s Hudson Yards, the first in a rollout of Equinox hotels earmarked for billions more in investment. The hotels will be founded on the same full-service ideal as the clubs. “Our vision for the hotels is to cater to the high-performance traveller,” says Spevak, “and we think about it as we do, historically, from a science perspective. We call it MNR — movement, nutrition and recovery — where a high-performance lifestyle and a healthy lifestyle is a three-legged stool.”.....as our lives have become busier, atomised and more urban, the gym has emerged as the new place in which to gather: to be part of a community....not only are millennials more likely to buy gym memberships, they’re driving the boutique business as well. The rise of the group workout, club membership and all of the attendant accessories that come with it have become part of the new language of “wellness”......Where you work out, who you work out with, and what you wear to work out in have become totems of fashionability. Spevak traces the first shoots of the wellness trend to 9/11, when he saw a jump in the number of people becoming focused on holistic health and taking care of themselves.
....But more than anything, the fitness boom must be a corollary of a digital revolution in which working out has become a ubiquitous feature of our online life; ....Minton agrees that a gym’s success depends on cultivating this tribal loyalty, delivering a unique experience and then selling product that marks its members out. “Some of the most interesting clubs are those that are expanding into less obvious areas,” he says. “We now have over 600 boutiques across the UK and they are growing faster than traditional gyms as they have a smaller footprint and can take pop-up spaces.......The experiential market is throwing a lifeline to retailers, as well. “The fashion link is growing,” adds Minton. “Fitness apparel brands like Lululemon, Sweaty Betty, Reebok, Nike all now offer free in-store workouts, which provide them with an opportunity to market their brand lifestyles more directly and forge a connection with the consumer.”.......“The demise of retail is a permanent shift,” says Spevak. “It doesn’t mean retail’s going to go away, but it’s going to look very different. The consumer, in my opinion, will continue to buy nice things for themselves, but I think in the scheme of priorities the experience is more important than the handbag.”
fitness  exercise  London  United_Kingdom  gyms  wellness  rollouts  strength_training  boutiques  leisure  Equinox  millennials  experiential_marketing  small_spaces  pop-ups  non-obvious  upscale  retailers  in-store 
february 2018 by jerryking
Some Big Retailers Are Still Betting On Brick and Mortar
NOV. 14, 2017 | The New York Times | By MICHAEL CORKERY.

Target’s new store near Herald Square in New York City, down the block from Macy’s flagship store and other national retail chains. It is one of about 130 smaller format stores Target has opened or plans to open by the end of 2019. The new stores are scaled back versions of the big-box Targets that predominate in the suburbs.

The company’s store strategy stands out at a time when just about everyone seems to be questioning the relevance of brick-and-mortar retail. Amazon is seizing an ever-larger share of consumers’ wallets, reducing foot traffic to stores.....The retail industry has been pushing back against the pessimism. This summer, the IHL Group, a retail and hospitality advising firm, produced a report that showed retailers will open more new stores than they will close this year. (Most of the growth, however, came from restaurant openings, not new department stores or big box retailers.)....

“The negative narrative that has been out there about the death of retail is patently false,” Greg Buzek, the group’s president, said in August when the report was published.

Some of the biggest growth in brick-and-mortar stores is coming from discount retailers, like TJX, the parent company of T.J. Maxx and Marshalls. E-commerce may offer convenience and instant gratification. But shoppers are still willing to go into a store to hunt for a good bargain.“......The big challenge is how do you get customers to come into a store if they don’t have to,” said Melina Cordero, head of retail research for Americas at CBRE, the real estate firm.....Walmart is also trying to generate more buzz around its stores, which had drawn complaints from some customers in recent years for being too cavernous and unpleasant to shop in.

This month, Walmart is holding holiday parties — complete with toy demonstrations and workers in reindeer hats — as it “cranks up the volume on store experiences.”...Retailers like Walmart are hoping they can build a more profitable business that incorporates both brick-and-mortar and online shopping — a strategy known in the industry as “omni-channel.”

Online retailers like Amazon face high transportation costs, particularly as they guarantee free two-day and even same-day delivery. They are also bearing the cost of processing free returns.

Many analysts and retail executives said Amazon’s purchase of Whole Foods and its more than 460 stores validated the relevance of brick and mortar. Still, e-commerce continues to grow at a blistering rate, far outpacing the increase in overall retail sales. Unless that growth abates, analysts and economists question how so many stores — from suburban malls to hip boutiques — can survive.
retailers  Target  bricks-and-mortar  small_spaces  store_closings  big-box  CBRE  Wal-Mart  omnichannel  e-commerce 
november 2017 by jerryking
Nordstrom Tries On a New Look: Stores Without Merchandise - WSJ
By Suzanne Kapner
Sept. 10, 2017

Nordstrom Local, doesn't stock clothes.....it's a new concept as retailers across the U.S. are wrestling with how to best to use their physical spaces and attract customers who are migrating to the web. For department-store chains like Macy’s Inc., J.C. Penney Co. , Kohl’s Corp. and Sears Holdings Corp. , one answer has been to shrink their footprint by closing stores or experimenting with smaller ones......consumer habits are changing.....“There aren’t store customers or online customers—there are just customers who are more empowered than ever to shop on their terms,”...Nordstrom Local, scheduled to open Oct. 3 in West Hollywood, Calif., will span 3,000 square feet, far less than the 140,000 square feet of one of Nordstrom’s standard department stores. It will contain eight dressing rooms, where shoppers can try on clothes and accessories, though the store won’t stock them. Instead, personal stylists will retrieve goods from nine Nordstrom locations in Los Angeles, or through its website. The stylists can also pull together looks for shoppers through a “style board” app.

“Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s senior vice president of customer experience. “It can mean trusting an expert to pick out a selection of items.”..In addition to manicures, Nordstrom Local shoppers will be able to order wine, beer, coffee or juice from an in-store bar, and those who place orders on Nordstrom.com by 2 p.m. can pick them up there that day. They will also be able to return items at the store that they bought online or from other Nordstrom locations. Tailors will be available for alterations or to help members of Trunk Club, an online clothing service that Nordstrom acquired in 2014, select fabrics for custom garments.

Other retailers have experimented with inventory-free stores, including Bonobos, the men’s fashion brand bought by Wal-Mart Stores Inc. over the summer. Stores such as Pirch, a purveyor of high-end home appliances and decorative plumbing, have taken the experiential route, inviting shoppers to bring bathing suits to test their $1,000 showerheads....the traditional retail store hasn’t changed much over the years. One hindrance, according to Doug Stephens, founder of the consulting firm Retail Prophet, is that Wall Street measures success by sales per square foot and other metrics that are becoming outdated in a world where shoppers still visit stores but increasingly make their purchases online.
Nordstrom  Nordstrom_Local  Macy  personal_stylists  BOPIS  Doug_Stephens  retailers  sales_per_square_foot  physical_space  experiential_marketing  small_spaces  curation  department_stores  inventory-free  e-commerce  store_footprints  downsizing  Bonobos  metrics  in-store 
september 2017 by jerryking
At Luxury Stores, It Isn’t Shopping, It’s an Experience - WSJ
By Christina Binkley
April 16, 2017

What do luxury retailers in urban areas do when they face heavy pressure from the internet? Make their stores an experience. The high-end stores of tomorrow won’t try to compete with online retailers on price or convenience. Instead, they’ll do what many luxe shops are experimenting with now—turning themselves into destinations that customers go to visit instead of simply shop.....Stores will offer human connections, entertaining discoveries and dining options. And instead of being designed to feature one kind of inventory, the stores will function like pop-ups—completely changing what they offer from time to time, or even sweeping products aside to host community events......digital-native shoppers will determine how stores look and function, particularly in cities, where online alternatives with two-hour delivery windows are already plentiful.....

“Selling things isn’t going to be obvious. It’s going to be about selling experiences,” says John Bricker, creative director for Gensler, one of the world’s largest architectural firms with a global retail design practice......In some cases, retailers go so far to create destinations that they don’t even try to sell their signature products. The Gensler-designed Cadillac House in the lobby of the car maker’s New York headquarters is an art gallery and coffeehouse, with luxe white sedans on display by the entrance. People wander in for free Wi-Fi, then get familiar with the car brand by examining the vehicles, says Mr. Bricker. (The cars can’t be purchased there; legally, one must buy from a dealer.)....The strategy of providing a total experience is also spreading to independent retailers that aren’t aiming solely at high-end customers......These shifts are being followed by mass retailers as well. The idea: to move beyond the big-box strategy of the past—where companies built giant stores that people would go out of their way to visit—and build specially tailored stores in urban areas where customers live......Target recently decided to invest $7 billion in renovating its huge suburban stores and building new small-format urban stores, in a strategy to use the large stores as distribution centers for digital orders while creating a network of small city stores that will be located within easy reach of urban dwellers, both for offline shopping and picking up or returning online orders.

Brian Cornell, Target’s chief executive officer, says products will be selected for local populations by store managers who place orders from a catalog—less pet food and more snacks and notebooks for a store near a college campus, for instance.

Target looked at stores like Story in forming the strategy. “We learned a lot about agility,” from Story,
retailers  e-commerce  luxury  customer_experience  millennials  experiential_marketing  localization  merchandising  pop-ups  digital_natives  galleries  coffeehouses  brands  personal_connections  Target  agility  small_spaces  big-box  BOPIS  distribution_centres 
april 2017 by jerryking
Twilight of the Rock Gods -
March 25, 2017 | WSJ | By Neil Shah.

As rock ‘n’ roll loses its founding megastars—and sales juggernauts—the music industry faces pressure to revamp.....As rock's founding fathers and mothers get older, the music industry faces a problem: can younger artists replace their sales?

Of the 25 artists with the highest record sales in the U.S. since 1991, when reliable data first became available, just one—Britney Spears—is under 40, Nielsen data show. Nineteen of the 25 are over 50 years old.....In terms of concert-tour revenue, artists over 50 represent half of the $4.5 billion generated by last year’s top 100-grossing tours, excluding non-music acts and comedians, according to a WSJ analysis of data from Pollstar, the trade magazine. Of the top 10, five were over 50, including Bruce Springsteen (67), Guns N’ Roses (average age 53), Paul McCartney (74), Garth Brooks (55) and the Rolling Stones (73), Pollstar data show.......the number of celebrity deaths last year wasn’t exceptional, according to a study by researchers at the Massachusetts Institute of Technology, though the number of “mega famous” celebrity deaths was. Because of their penchant for hard living, rocker deaths are likely to stay consistently high. .....Rock has an outsize influence on music sales. It was responsible for 41% of total U.S. album sales last year, far higher than hip-hop and R&B (15%), country (13%) or pop (10%), according to Nielsen......Much of rock’s commercial success was possible because of the way the industry was structured. By the 1980s, cash-rich major labels were helping finance tours, throwing money at fledgling acts and investing huge sums in veteran stars even when their careers floundered.

Such investments—equivalent in spirit to the R&D expenditures of pharmaceutical firms—helped artists build enduring brands and transformed superstars into major corporations that overshadow young pop/rock acts even today.......WILL YOUNGER STARS FILL THE VOID?

Probably not. Because of the multiplicity of entertainment options today, reduced attention spans, personalized tastes and less record-label support, most of today’s artists will never be as big as yesterday’s rockers.

Radio used to have the power to make even a lower-quality rock release popular. However, the fragmentation of the music industry—fans using multiple formats and splintering across rock, hip-hop, country and electronic music—means most acts will never find the same big audiences......WHAT ABOUT CONCERTS?

Young megastars like Beyoncé, Taylor Swift and country acts like Carrie Underwood make most of their money on tour. And there will be a successive generation of touring veterans like Lady Gaga, Justin Timberlake and Nicki Minaj, along with unexpected reunions and area headliners.

But many acts today from rapper Future to rockers Japandroids don’t generate colossal sums compared with older stars.......WHAT HAPPENS NOW?

The concert business is going in two directions: diversifying into festivals and smaller venues, to focus on younger audiences, while continuing to squeeze every opportunity out of the boomer market.

Joe Edwards, a St. Louis music-venue owner, sees the industry shifting focus from big venues such as amphitheaters to the smaller 1,000 to 3,000-seat venues suited to today’s artists. “I see more acts loving those sizes,” he says, since the artists don’t have to wait to play bigger stages. “Smaller venues will be very popular,” he says.

To reach younger audiences, Live Nation, the country’s biggest concert promoter, has been on a music-festival-buying spree. Last spring, the company bought a majority stake in Founders Entertainment, which runs New York’s Governors Ball festival, part of a strategy that diversifies its business away from the 40-plus amphitheaters it runs.
aging  artists  attention_spans  celebrities  concerts  deaths  golden_oldies  legacy_artists  Live_Nation  live_performances  music  music_industry  music_festivals  music_venues  rock-'n'-roll  small_formats  small_spaces  superstars  touring 
march 2017 by jerryking
Amazon Working on Several Grocery-Store Formats, Could Open More Than 2,000 Locations - WSJ
By LAURA STEVENS and KHADEEJA SAFDAR
Updated Dec. 5, 2016

Amazon.com Inc. unveiled Monday its first small-format grocery store, Amazon Go, one of at least three brick-and-mortar formats the online retail giant is exploring as it makes a play for an area of shopping that remains stubbornly in-store....The Amazon Go store, at roughly 1,800 square feet in downtown Seattle, resembles a convenience store-format in a video Amazon released Monday. It features artificial intelligence-powered technology that eliminates checkouts, cash registers and lines. Instead, customers scan their phone on a kiosk as they walk in, and Amazon automatically determines what items customers take from the shelves. After leaving the store, Amazon charges their account for the items and sends a receipt....While Amazon is moving into brick-and-mortar grocery shopping, other large retailers are expanding their online services. Wal-Mart’s curbside pickup service offers some convenience without the cost of home delivery.
Amazon  Amazon_Go  grocery  supermarkets  analog  home-delivery  e-commerce  small_spaces  store_footprints  bricks-and-mortar  artificial_intelligence  AmazonFresh  convenience_stores  cashierless  in-store 
december 2016 by jerryking
Sears Canada races to close more stores amid cost-cutting efforts - The Globe and Mail
Jan. 24, 2016 | G&M | MARINA STRAUSS - RETAILING REPORTER

Sears Canada Inc. is stepping up its efforts to close another round of stores, raising more questions about its fate and putting pressure on landlords who already have a lot of empty retail space.

The struggling Sears has instructed real estate firm CBRE to look for alternative uses for Sears’s weakest stores, such as its clearance outlets... As well, Sears officials are working internally to shrink its store network, he said....Sears’s most recent store-closing plans differ from previous shutdowns, which involved landlords often approaching Sears with offers to buy back the retailer’s store leases to replace Sears with alluring foreign retailers, such as United States-based Nordstrom Inc., which could draw more customers.

But amid the rash of retailers such as Target that have closed stores, landlords no longer have compelling new retailers to fill so much space. ...Sears is determined to turn around its core business and remain in many locations, although some may be downsized or closed when the lease expires. He hired Carrie Kirkman, a seasoned merchant, late last year as Sears’s new president, aiming to lure younger consumers with new styles and store layouts. He’s looking to improve the state of some of Sears’s stores.
Marina_Strauss  retailers  cost-cutting  commercial_real_estate  CBRE  consolidation  store_footprints  under-performing  downsizing  small_spaces  Sears_Canada  RioCan 
january 2016 by jerryking
The incredible shrinking retail sector - The Globe and Mail
BARRIE McKENNA
The incredible shrinking retail sector
SUBSCRIBERS ONLY
OTTAWA — The Globe and Mail
Published Thursday, Feb. 12 2015

Entire categories of products are moving online, making many bricks-and-mortar stores redundant. Video and book stores are all but gone. Office supply, electronics and department stores are in retreat. A future without auto showrooms and movie theatres may be coming.

The era of the big-box store has peaked as city dwellers move back downtown, where space is at a premium.
Barrie_McKenna  retailers  size  mergers_&_acquisitions  downsizing  small_spaces  grocery  supermarkets  pharmacies  proximity  convenience_stores  store_footprints  post-deal_integration  bricks-and-mortar  consolidation  distribution_channels  Target  Wal-Mart  Loblaws  competitive_landscape  e-commerce  fresh_produce  perishables  big-box  supply_chains 
february 2015 by jerryking
Loblaw’s big bet on thinking small - The Globe and Mail
Jul. 16 2013 | G&M | SUSAN KRASHINSKY AND JOSH KERR.
(Charles Waud & WaudWare)
The push into the small-format direction is driven by changing consumer habits, as demands on time force consumers to look for more one-stop shopping solutions in their neighbourhoods, without having to drive to bigger retailers. The convenience store industry has already responded by attempting to alter its down-market image and offering more fresh foods. Loblaw has integrated pharmacies, as well as health and beauty products, into its locations. And along with Shoppers, drugstores have increasingly been selling everything from digital cameras and iPods to milk and dry goods, household items, and expanded beauty products.

This not only helps those retailers to market themselves to busy, younger urban shoppers, but it also addresses Canada’s aging population. Seniors are the fastest-growing demographic group in the country, and prefer to stick closer to home when running errands, Mr. Tyghe observed. “It’s very much about proximity and convenience.”

While the new general store model has worked for Shoppers – the price per share of Loblaw’s offer represents a 27-per-cent premium to Shoppers’ closing price a day before the announcement – there is room for Shoppers to improve in its food offerings, said Doug Stephens, author of The Retail Revival. The challenge, he said, will be to augment that section with some of Loblaw’s products without disrupting the overall shopping experience.

“They have to be very careful with the Shoppers Drug Mart model – a lot of allegiance there,” Mr. Stephens said.

Ultimately, the advantages for Shoppers stem from the buying power the chain inherits, which will allow it to provide whatever product mix works for changing consumer habits at a lower cost.

The “buying clout and synergies” Shoppers would gain post-acquisition will prompt competitors to find ways to match these benefits, said Kevin Grier, a senior market analyst at the George Morris Centre
buying_power  Loblaws  Shoppers  size  mergers_&_acquisitions  grocery  supermarkets  pharmacies  proximity  Susan_Krashinsky  store_footprints  retailers  post-deal_integration  downsizing  small_spaces  supply_chains  convenience_stores  big_bets  digital_cameras  time-strapped  synergies 
august 2013 by jerryking

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