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Twitter
"We kept finding more and more people we needed to map within this one patient journey."
govdesign  servicedesign  from twitter_favs
yesterday by mattedgar
Twitter
Mapping how different user journeys interact with each other
uxdesign  GovDesign  servicedesign  ux  from twitter_favs
yesterday by mattedgar
Twitter
10 metres... and growing. Love making the complex accessible and tangible.
servicedesign  from twitter_favs
8 days ago by mattedgar
Twitter
10 metres... and growing. Love making the complex accessible and tangible.
servicedesign  from twitter_favs
8 days ago by freerange_inc
15 principles of good service design
What is a good service and why are we so afraid to talk about it? I’ve been asking myself this question a lot recently. In a bid to find out, I tweeted this a few weeks ago and – bar a couple of people also wondering the same thing – got pretty much tumbleweeds in…
servicedesign  design  principles 
8 days ago by wcyarbrough
Twitter
What is & how does it relate to ? Here's a nice overview:
servicedesign  designthinking  from twitter_favs
9 days ago by _m_space

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