servicedesign   5689

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‪18 months as a health and care insider and the term “service redesign” still bothers me. It implies that: 1. we start from a legacy service, and 2. design is discontinuous‬. Why not just #ServiceDesign ?
via:mastodon  servicedesign 
3 days ago by mattedgar
Building on , make more of these 'moments' as part of a considered , cre…
brandexperience  servicedesign  touchpoints  from twitter
5 days ago by olishaw
How to Put Your UX Skills to Work in Service Design?
ux  servicedesign  from twitter_favs
6 days ago by schraeds
Great team session today. What a vmix of traditions! ... Crucial Conversations,…
servicedesign  leanux  devops  xp  from twitter_favs
8 days ago by mattedgar
Designing platforms in an age of institutionalised failure
servicedesign  localgov  from twitter_favs
11 days ago by freerange_inc
Content (and context) is clearly fundamental to and . It's great that processes support the…
GDS  servicedesign  UX  from twitter_favs
12 days ago by mattedgar
The Material of Outcomes
What are outcomes made of? This talk will explore the dark matter of the outcomes of service design work.
SDCimpact  presentation  servicedesign 
18 days ago by cemk
Introduction to Service Design Thinking & Doing
In this workshop - service design thinking and doing - you'll learn the fundamentals of service design (empathy, communication, facilitation, systems thinking, synthesis, future visioning, storytelling, visualization, and making), along with an overview of how service designers think and the methods and tools they use to help visualize complex systems and service experiences. You'll apply that knowledge by working as a group to complete a series of worksheets that will help prepare y...
servicedesign  presentation 
18 days ago by cemk
Perhaps creative non-fiction but excellent required reading for - many insights esp. on the emotiona…
servicedesign  from twitter_favs
19 days ago by samin

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