retention   2702

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Engagement Drives Stickiness Drives Retention Drives Growth
Imagine you wake up in the morning and pour a cup of coffee, and your phone beeps with an Instagram notification. Your close friend, Emily, has shared a beautiful video from the Swiss Alps. The lush…
stickyness  engement  growth  metrics  retention 
10 days ago by jbrok
How to Create Your Customer Journey Map and Optimize the Touchpoints
The importance of #touchpoints in #customer #journey #maps - How to use & optimize them, some good examples + map software suggestion #CX
customer  experience  journey  map  touchpoint  example  tools  software  retention  statistics  business  impact  csr19  q4  2018 
17 days ago by csrollyson
Subaru, Lexus top brand lists in 5-Year Cost-to-Own awards | Auto Remarketing
“Subaru’s key advantage is its high residual value, which lowers depreciation costs,” Eric Ibara, director of 5-Year Cost to Own for Kelley Blue Book, said in a news release. “Lexus offers consumers luxury vehicles at an affordable price and without expensive repairs down the road."
subaru  toyotac  lexus  awards  retention 
5 weeks ago by automotive
What drives retention – Raph's Website
Raph Koster catalogs the major ways to drive player retention with their associated pros and cons. As Raph notes, retention is key to any games-as-a-service model regardless of how (or indeed whether) it monetizes - it just means a game that players want to keep playing.
raph-koster  design  retention 
6 weeks ago by docprof
As product mix shifts, loyalty dips, J.D. Power says
"What's happening is that customers are leaving their segments," said Tyson Jominy, senior director of Power's PIN Consulting unit. "When you move to another vehicle segment, loyalty drops."
trends  retention 
8 weeks ago by automotive
Cleary Launches New Feedback App for Associates | Legaltech News
As law firms work to develop new systems to coach and mentor their junior talent, Cleary Gottlieb Steen & Hamilton has launched an app that puts its associates in the driver’s seat and allows them to push for feedback when they want it.
ClearyLoop is a tech-based platform that allows associates to request an informal feedback session with senior lawyers from an app located on their desk site. The app, which was launched earlier this month in its New York office, then blocks out time for these sessions on the lawyers’ respective calendars.

The idea for ClearyLoop, which will be launched on a wider scale across the firm in 2019, was actually first developed by a team of associates earlier this year as a part of a hackathon sponsored by the firm.
“[We wanted] to get groups of associates to think about solving a problem or something that we all wanted to see improvement on at the firm,” said litigation partner Carmine Boccuzzi Jr., who chairs the firm’s associate committee.

“And we focused on the issue [of] how to improve the delive
laterals  retention  mentoring  innovation 
10 weeks ago by JordanFurlong
How to Manage Morale When a Well-Liked Employee Leaves
some decent questions to ask in the exit interview, less pointed than might be your first instinct
management  hiring  retention 
11 weeks ago by cwinters

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