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Twitter
The 2019 ranking is out - the best and in the . Congratulations…
Top500  UK  multichannel  brands  retailers  from twitter
4 weeks ago by ianjindal
Supercharging retail sales through geospatial analytics
March 2019 | | McKinsey | By Rob Hearne, Alana Podreciks, Nathan Uhlenbrock, and Kelly Ungerman.

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network.
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Is our outlet store in San Francisco hurting foot traffic and sales at our full-price store two miles away? Or is it doing the opposite—attracting new customers and making them more likely to visit both stores? How are our five Manhattan stores affecting our e-commerce revenue? Are they making consumers more likely to shop on our website or to search for our products on Amazon? If we open a new mall store in the Dallas metro area, what impact will it have on sales at our existing stores, at our department-store partners, and online?

The answers to these kinds of questions are increasingly crucial to a retailer’s success, as more and more consumers become omnichannel shoppers......most retailers don’t give adequate thought to the cross-channel impact of their stores. They rely on gut feel or on high-level analysis of aggregated sales data to gauge how their offline and online channels interact.....there’s a way for retailers (and other omnichannel businesses) to quantify cross-channel effects, thus taking the guesswork out of network optimization. Through advanced geospatial analytics and machine learning, a retailer can now generate a detailed quantitative picture of how each of its customer touchpoints—including owned stores and websites, wholesale doors, and partner e-commerce sites—affects sales at all its other touchpoints within a micromarket......US retail sales are on an upward trajectory.....despite the growth of e-commerce, the vast majority of these purchases still happened in brick-and-mortar stores. .....So why have US retailers closed thousands of stores in the past year, with thousands more closures to come?....Because the consumer journey is changing!!......Consumers are transacting in different channels....engaging across multiple channels, often simultaneously rather than sequentially. It’s critical for omnichannel retailers to have a detailed understanding of the interplay between online and offline touchpoints, and between owned and partner networks.

Quantifying cross-channel effects

the starting point is data......from a wide range of internal and external sources. Inputs into a geospatial model would ideally include not just transaction and customer data but also store-specific details such as store size and product mix; site-specific information such as foot traffic and retail intensity; environmental data, including local-area demographics; and anonymized mobile-phone location data.......A simulation model can then quantify the sales effect of each of the retailer’s customer touchpoints on its other channels within a local market. The model must be sophisticated enough to simulate the upward or downward revenue impact of adding or removing a particular touchpoint.

Geospatial analysis reveals that the consistency and magnitude of cross-channel effects vary significantly across channel types and markets.
analytics  bricks-and-mortar  cross-channel  customer_journey  customer_touchpoints  data  e-commerce  foot_traffic  geospatial  gut_feelings  location_based_services  McKinsey  moments_of_truth  omnichannel  privacy  retailers  store_closings  security_consciousness  site_selection 
4 weeks ago by jerryking
Store wars: short sellers expect more pain in US retail
February 26, 2019 | Financial Times | by Alistair Gray in New York.

Short sellers who made big bets against US retailers a couple of years ago had hoped for carnage across the board. No one could compete with the rise and rise of Amazon...which would make life hard for every mall tenant across America.

But after a period in which internet shopping seemed to hit almost every brick-and-mortar retailer, the industry seems to be dividing into winners and losers. Casualties are still piling up: bankruptcies since the turn of the year....Payless Shoes ....Sears, the once dominant department store chain, narrowly avoided outright liquidation.

However, some of the biggest companies e.g. Walmart & Best Buy are reporting their healthiest metrics in years......For short sellers trying to profit from falling share prices, it makes for a perilous environment.

“It’s a slow death by a thousand paper cuts, and not the kind of ‘mall-mageddon’ originally anticipated by that trade,”.....“Retail has been much more volatile than many would have expected. It hasn’t been decidedly one way down.”....an over-reaction in 2017 and that led to pretty nice opportunities [for longs] in 2018,”.....Investors who put money on the demise of retail that summer have lost out in many cases......It was almost as if they [shorts] were acting like no retail real estate space can work,” ....overcapacity doesn’t mean retail real estate is dead.”...Shares in the sector have been volatile in part because investors have had to consider a series of seemingly contradictory data points about the health of both the US consumer and the retail business.....Traditional chains are also trying to take on Amazon by improving their online offerings and making their stores more enticing. Both require hefty investment, although successful examples include Lululemon, which offers yoga lessons in its stores. Shares in the company have tripled since a 2017 low.

“Those who are innovating and investing in ecommerce, marketing and social media tend to be doing well...“The US is still over-stored,” ...Ecommerce meant “more of the store base is not economic. That’s going be a secular pressure for years to come. For those retailers that don’t have a digital strategy, it’s just a matter of time before they fall.”
Amazon  apocalypses  bankruptcies  barbell_effect  bear_markets  bricks-and-mortar  department_stores  digital_strategies  e-commerce  innovation  investors  investment_thesis  Lululemon  pain_points  overcapacity  retailers  shopping_malls  short_selling  structural_decline  Wal-Mart  commercial_real_estate 
7 weeks ago by jerryking
Apple’s Executive Shake-Up Readies Company for Life After iPhone
Feb. 18, 2019 | WSJ | By Tripp Mickle.

Apple Inc. is shaking up leadership and reordering priorities across its services, artificial intelligence, hardware and retail divisions as it works to reduce the company’s reliance on iPhone sales......The primary reasons for the shifts vary by division. But collectively, they reflect Apple’s efforts to transition from an iPhone-driven company into one where growth flows from services and potentially transformative technologies......Apple has also trimmed 200 staffers from its autonomous-vehicle project, and is redirecting much of the engineering resources in its services business, led by Eddy Cue, into efforts around Hollywood programming......The competitive landscape could complicate Apple’s efforts to diversify beyond the iPhone. Media services like Netflix Inc. and Spotify Technology SA have a head start and more subscribers; Google’s autonomous-vehicle initiative has logged more miles on the road; and Amazon.com Inc.’s Echo speakers have put Alexa into millions of homes.

Apple spent $14.24 billion on research and development last year, a 23% increase from the year prior........Though the iPhone still contributes about two-thirds of Apple sales, the company has encouraged investors to focus on a growing services business, which includes streaming-music subscriptions, app-store sales and mobile payments.....The services business also is key to preserving iPhone loyalty. Just as Amazon has used media and music offerings to increase the value of Prime membership, Apple executives view its mobile payments, music service and coming video offering as ways to encourage current iPhone owners to buy future Apple handsets.....Apple is also expected to lean on its artificial-intelligence team to personalize the services on people’s devices.
actors  Apple  artificial_intelligence  autonomous_vehicles  celebrities  competitive_landscape  hardware  Hollywood  iPhone  leadership  mobile_payments  overreliance  priorities  R&D  retailers  streaming  subscriptions  Tim_Cook  services  App_Store  Apple_IDs 
8 weeks ago by jerryking
Ikea looks to launch sales platform that would include rival products
February 12, 2019 | Financial Times | Richard Milne in Almhult.

Ikea is exploring the launch of an online sales platform offering furniture not just from the famous flat-pack retailer but also from rivals as part of its big transformation...........

Torbjorn Loof, chief executive of Inter Ikea, added: “It is also about how you connect. If you take home furnishings, for instance — how you connect communities, how you connect knowledge, how you connect the home. It’s not only furniture, it’s paintings, it’s the do-it-yourself part. There are many different constellations that can and will evolve over the years to come.”
Alibaba  Amazon  brands  clothing  e-commerce  experimentation  fashion  furniture  home-assembly  Ikea  leasing  opportunities  platforms  retailers  third-party  Zalando  rivalries  digital_strategies  Torbjörn_Lööf  coopetition 
9 weeks ago by jerryking
Twitter
150 million businesses and places around the world are listed on , any who are not there stan…
retailers  GoogleMaps  from twitter
10 weeks ago by jhill5
Can tech save bricks and mortar retail? | Financial Times
Alistair Gray in New York

Stores turn to augmented reality, robots and smart mirrors in battle against Amazon
Amazon  augmented_reality  retailers  shopping_malls  robotics 
12 weeks ago by jerryking
Let the grocery chains fix Canada’s cannabis-supply mess
January 11, 2019 | The Globe and Mail | ANDREW WILLIS.

Despite the long run-up to legalization of recreational marijuana last October, demand for legal cannabis is outstripping supply and the retail system is a mess. ....The Ontario government held a lottery last Friday to award licenses for its first 25 stores, which aren’t expected to open until April. Experts say the nascent industry’s nation-wide logistical issues will take months, if not years, to fix.

Who wins out of this chaos? Criminals. Removing the social stigma from cannabis without ensuring robust cultivation and retail networks are in place opens the door to black-market suppliers, the folks the federal Liberals were trying to put out of business when they started down the path to legalization. Who can set things right, by getting cannabis into the hands of those who want it at prices the black market will be hard pressed to match? How about Jim Pattison, along with the Weston and Sobey clans and the folks running Metro Inc. Provincial governments should be looking to the national grocery and drug store chains to deliver on the federal Liberals' promise of a modern approach to marijuana sales.

Mr. Pattison, who runs the 45,000-employee Jim Pattison Group, has been showing shoppers the love for six decades. Think about what greets you when you walk into one of the former car salesman’s Save-On-Foods grocery stores in Western Canada, or a large-format Loblaws, Sobeys and Metro outlet.
Andrew_Willis  black_markets  cannabis  criminality  grocery  retailers  supermarkets  raw_materials  scarcity  supply_chains  gangs  nationwide  organized_crime 
january 2019 by jerryking
BizCommunity – #BizTrends2019: 4 Niche E-Commerce Stores Driving Innovation In Online Shopping
A BizCommunity article recently called out the expertise of Brian Solis regarding the need for ecommerce innovation in the customer experience, highlighting 4 niche retailers utilizing strategies that are a step above.
brian+solis  customer  experience  cx  ecommerce  innovation  niche  retailers  brian  solis 
january 2019 by briansolis

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