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NRF to retailers, and Wall Street – we need better metrics to assess retail health
"Amidst all the next-gen tech at NRF's Big Show 2019, a different and vitally important debate ensued: are retailers even measuring the right things? Here's what I learned about NRF's push to broach a dialogue on new retail metrics."
analytics  planning  and  data  analysis  crm  customer  experience  retail  e-commerce  the  omni-channel 
yesterday by jonerp
Some high-profile wins at Microsoft of late, in retail
> The customer win is another example of retailers choosing cloud vendors that are not Amazon. Microsoft last week announced a retail-as-a-service (RaaS) partnership with Kroger, with the super market giant splitting its cloud investments between Azure and Google Cloud Platform. Walmart is also partnering with Microsoft, with the retailer and frequent Amazon foe signing up to use Microsoft 365, AI, IoT tools and Azure.

Microsoft or Google is what you got in retail. Otherwise you’re just finding a competitor.
customers  momentum  microsoft  health  retail 
yesterday by cote
American Eagle Adds Interactive Fitting Rooms 01/16/2019
The fitting rooms introduced at the NRF Big Show this week include Aila’s Interactive Kiosk, which allows shoppers to scan items on an iOS-based device. They then can see and request other sizes, receive product recommendations, view running cart totals and email information to themselves of potential gift givers while in the fitting room.

Store associates receive notifications from customer actions in the fitting rooms, so they can deliver other pieces of clothing requested by the shopper.
retail  retail_futureof  brand_americaneagle 
2 days ago by JohnDrake
NRF 2019 – All retailers are in the data business now; Chick-fil-A shows why.
"The big lesson from NRF 2019 is that you're not winning in retail without tackling your data problem - and turning it into an asset. Here's an illustrated view of how Chick-fil-A approached this problem, and how modern data analytics, in this case Tableau, fits in."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel 
2 days ago by jonerp
Affordability tops concerns for NADA CEO Peter Welch
"You know, people buying $55,000 pickup trucks with $1,000-a-month payments — I've never seen it," Welch said. "A lot of people don't think that's sustainable."
trends  finance  retail  tier3 
2 days ago by automotive

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