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National | Agents of innovation: The legal ops professional is the new sheriff in legal services town
“General counsel do not have the training, skill sets, or time to manage complex organizations and perform the other tasks charged to them,” says professor, author and legal future evangelist Kenneth Grady.

“The legal op brings new levels of experience, skills, training, and discipline to law organizations and their relationships with outside service providers. They do more than handle administrative tasks, like making sure the bills get paid on time. They are leaders in the law organizations. They have significant responsibilities.”

Consider what’s happening at Google. Mary O’Carroll, head of legal operations, has seen her department grow by more than ten-fold since 2008. Driven by maximizing value for their departments, clients are looking for quality, speed and price more than ever and asking themselves: Who should perform the work – lawyers or legal business professionals? Inside or external counsel? A law firm or alternative service provider?
2 days ago by JordanFurlong
3 Geeks and a Law Blog: Why Now? The Rise of Alternative Legal Service Providers
Today, corporate law departments still use the transaction view for supply chain structure. They do not build competitive advantages, just temporary cost benefits. Law firms do not invest, because they have no incentives to do so. The transaction view drives low innovation, higher cost for the buyer, and higher revenue for the supplier.
Back To Managed Services

I'm going to do something ill-advised and disagree with Ken, slightly. Everything Ken wrote is gospel. If law departments treat ALSPs (or in-house teams) as lower cost substitutes for traditional law firms, they will encounter most of the same issues that engender their dissatisfaction with traditional law firms—and, likely, additional issues since the ALSPs are not designed to fill the law-firm role. My section above on failed attempts at managed services confirms that I've seen that movie more than once.

But I think there are material differences that favor ALSPs in the medium term. The obvious ones are that ALSP's value proposition, culture, and corporate structure make them more cost-effective, flexible, and willing partners than most (all?) traditional law firms. In this regard, I cannot recommend enough Bill Henderson's latest ABA Journal cover story on managed services.

I want to emphasize, however, the less obvious (but, possibly, more important) underlying shift in mindset in that law departments are more inclined (it isn't automatic) to take the relational view with ALSPs.
ops  process  workflow  clients  firms 
9 days ago by JordanFurlong
Open Source Search & Analytics · Elasticsearch | Elastic
We're the creators of Elasticsearch, Kibana, Beats, and Logstash -- the Elastic Stack. Securely and reliably search, analyze, and visualize your data.
elk  elkstack  kibana  elasticstack  sysadmin  logging  logstash  ops  elasticsearch 
9 days ago by harrylove

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