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Human Contact Is Now a Luxury Good - The New York Times
Not only are screens themselves cheap to make, but they also make things cheaper. Any place that can fit a screen in (classrooms, hospitals, airports, restaurants) can cut costs. And any activity that can happen on a screen becomes cheaper. The texture of life, the tactile experience, is becoming smooth glass.

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The rich do not live like this. The rich have grown afraid of screens. They want their children to play with blocks, and tech-free private schools are booming. Humans are more expensive, and rich people are willing and able to pay for them. Conspicuous human interaction — living without a phone for a day, quitting social networks and not answering email — has become a status symbol.

All of this has led to a curious new reality: Human contact is becoming a luxury good.

As more screens appear in the lives of the poor, screens are disappearing from the lives of the rich. The richer you are, the more you spend to be offscreen.

Milton Pedraza, the chief executive of the Luxury Institute, advises companies on how the wealthiest want to live and spend, and what he has found is that the wealthy want to spend on anything human.

Screen exposure starts young. And children who spent more than two hours a day looking at a screen got lower scores on thinking and language tests, according to early results of a landmark study on brain development of more than 11,000 children that the National Institutes of Health is supporting. Most disturbingly, the study is finding that the brains of children who spend a lot of time on screens are different. For some kids, there is premature thinning of their cerebral cortex. In adults, one study found an association between screen time and depression.

In Silicon Valley, time on screens is increasingly seen as unhealthy. Here, the popular elementary school is the local Waldorf School, which promises a back-to-nature, nearly screen-free education.

There is also the reality that in our culture of increasing isolation, in which so many of the traditional gathering places and social structures have disappeared, screens are filling a crucial void.

Mr. Wang said people can form a bond very easily with anything that talks with them.

Early results have been positive. In Lowell’s first small pilot, patients with avatars needed fewer nursing visits, went to the emergency room less often and felt less lonely. One patient who had frequently gone to the emergency room for social support largely stopped when her avatar arrived, saving the health care program an estimated $90,000.

Humana, one of the country’s largest health insurers, has begun using Care.Coach avatars.
loneliness  elderly  care  virtual  avatar  against  screen  time  luxury  human  contact 
19 hours ago by dandv
Human Contact Is Now a Luxury Good - The New York Times
All of this has led to a curious new reality: Human contact is becoming a luxury good.

As more screens appear in the lives of the poor, screens are disappearing from the lives of the rich. The richer you are, the more you spend to be offscreen.

Milton Pedraza, the chief executive of the Luxury Institute, advises companies on how the wealthiest want to live and spend, and what he has found is that the wealthy want to spend on anything human.

“What we are seeing now is the luxurification of human engagement,” Mr. Pedraza said.
luxury  luxury-travel  culture 
yesterday by ramitsethi
A message from the CEO | News | Seiko Watch Corporation
For more than three decades, Seiko has participated in Baselworld. Over that time much has changed but, as I see it, by far the biggest change has been the increase in the knowledge of watch lovers about our industry’s creations. Today, our customers want to know not only what our watches do, but also where they come from and why they exist. Heritage is today as important as function - probably one of the best concise statements about the luxury watch market by Seiko CEO Hattori-san
luxury  watches  trends  consumerbehaviour  totwitter 
2 days ago by renaissancechambara
Cadillac Partners with Isobar Canada to Launch Immersive Shopping Experience | LBBOnline
The Cadillac Live shopping experience is unparalleled in its ability to provide a personalised window into a Cadillac vehicle, going beyond current online dealer offerings. Taking the experience beyond industry standards like instant messaging and “build your own” functionality, Cadillac connects consumers with live agents equipped with live-streaming mobile Steadicams and Bluetooth headsets, giving shoppers a live video tour with multiple dynamic views of the vehicles so they can explore and discuss every detail of the vehicle. Every agent is equipped with an app interface that allows them to showcase any colour, wheel, and accessory option on-screen for the consumer during the session. Once the Live experience is complete and a shopper has found their desired model configuration, they are connected with a local dealer to book a test drive.
automotive  luxury  livevideo  ecommerce  trends  future 
3 days ago by dancall
Tmall Global Puts the World in China's Shopping Cart |
As their spending power climbs, Chinese consumers are increasingly looking for high-quality products from reputable international brands. In 2018, China’s total imports reached $2.14 trillion, up 15.8% year-on-year from the previous year, according to the Ministry of Commerce. A report by Deloitte showed the size of cross-border e-commerce retail consumer on Tmall Global in 2017 was 10 times bigger than 2014.
apac  ecommerce  luxury  stats 
3 days ago by dancall
Amazon Debuts Private Label Skincare Brand |
To offer solutions for various skin types, Amazon unveiled a line of skincare products called Belei that come in post-consumer recycled resin bottles. The collection has 12 different items, which range from vitamin C serums to retinol moisturizer, the eCommerce retailer said in an announcement. Head of Beauty for Private Brands Kara Trousdale said in the announcement, “Our goal is to help customers spend less time and money searching for the right skincare solutions.” Trousdale continued, “We took a simple, no-nonsense approach when creating Belei, developing products with ingredients that are both proven to deliver results and also offer customers great value for the quality.”
amazon  luxury  ownlabel 
3 days ago by dancall
Counterfeit goods total $509B, 3.3% of global trade and growing | Supply Chain Dive
Counterfeit and pirated goods made up 3.3% of global trade volumes in 2016, totaling an estimated $509 billion, up from 2.5% in 2013, according to a report from the Organization for Economic Cooperation and Development (OECD). 
Footwear, clothing and leather goods topped the list of industries hit most by counterfeit products. In 2016, 22% of all customs seizures were for counterfeit footwear. Most of the fake goods originated in China or Hong Kong, OECD said. 
"Small parcels sent by post or express courier are a prime and growing conduit for counterfeit goods," the organization said. From 2014 to 2016, small parcels accounted for 69% of customs seizures, up from 63% from 2011 to 2013. 
piracy  ecommerce  retail  stats  luxury  sportsrights  clothing 
3 days ago by dancall
Hudson Yards: New York City's latest retail playground | Retail Dive
But according to Related's 78-year-old billionaire developer Stephen Ross, this isn't meant to be a candy store for the rich. He told Forbes that his decision to fill the development with retail tenants who can pay high rents is about bringing in "people who have proven themselves able to attract capital." At the press preview on Tuesday, Hudson echoed the sentiment, and said, "it takes seasoned players to compete in this space."

Fortunately, a few concessions have been made to accommodate shoppers with less expensive tastes. A handful of mall standards such as H&M, Zara and Sephora, plus burger joint Shake Shack, were included to help make the space feel more egalitarian. Then too, the idea of mall-as-public space is enhanced by a dozen public art installations inside the mall, and tourist attractions such as the 150-foot tall beehive (or trashcan)-shaped Vessel, and the Edge, an observation deck 100 stories and 1,000 feet up, opening in 2020.
retail  food  luxury  future  tus 
3 days ago by dancall
Swiss Watchmakers Say Slowing Growth in China Won't Hurt Sales | News & Analysis | BoF
Switzerland's watch industry is going through a period of profound change, notably in distribution, as brands focus on developing their own boutiques -- brick and mortar or online -- while reducing their network of third-party retailers
china  watches  luxury  totwitter 
3 days ago by renaissancechambara
Why “Drop” Retail Is the Future of Luxury Sales in China
“Drops have been popular in China because consumers want to feel that brands are making an effort to design or offer product specifically for them and drop retailing gives brands the opportunity to show that they are focused on doing something special specifically for China,”
china  luxury  retailing  e-tailing  totwitter 
3 days ago by renaissancechambara
Luxury Marketers Can no Longer View Chinese Consumers as a Monolith | Luxury Society
- they shouldn't have ever viewed Chinese consumers as a monolith in the first place
china  luxury  analysis  totwitter 
3 days ago by renaissancechambara
AI is proving to be a powerful tool in boosting in-store sales
In 2018, one of Kering’s brands wanted to identify potential high-value customers among a group that had only made one recent purchase. As detailed in the company’s February earnings call, it planned to invite certain customers to the store to receive a gift and view the collection in the hope of turning them into repeat customers. (Kering did not identify the brand.)

In seven stores, sales associates contacted customers identified by an algorithm that used transactional data; in seven other stores, personnel relied on their own experience to select customers. The luxury conglomerate found that algorithm-identified customers were twice as likely to make a purchase in the next three months. This year, the brand plans to extend this project.
retail  ai  casestudies  future  luxury 
7 days ago by dancall

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