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How to maximize the FPP system to minimize ALL of your waits – not just the first three - Walt Disney World - TouringPlans Discussion Forums
Please note that the following information is best applied at and most useful in Magic Kingdom. The other three parks have both tiering systems in place limiting which FPP guests can get and when, as well as fewer attra…
july 2018 by jrotenstein
Disney's $1 Billion Bet on a Magical Wristband | WIRED
When everything works, the reader flashes green and emits a pleasing tone; if something goes wrong, it glows blue—never red. Red lights are forbidden at Disney, as they imply something bad happened. Nothing bad can happen at Disney World.
fastpass  bigdata  ux 
december 2015 by dustinupdyke
Fastpass: A Centralized "Zero-Queue" Datacenter Network
Fastpass is a datacenter network framework that aims for high utilization with zero queueing. It provides low median and tail latencies for packets, high data rates between machines, and flexible network resource allocation policies. The key idea in Fastpass is fine-grained control over packet transmission times and network paths.
fastpass  mit  data-center  distributedsystems 
july 2014 by carlyeks
SF Muni Fast Pass Colors - a set on Flickr
"A small cache of SF Muni Fast Passes (2005-2011) to aid a casual study of urban wayfinding, social design processes and their influence on visual culture.

Themes: security and aesthetic caprice."
urbanwayfinding  wayfinding  urbanism  publictransit  transportation  munipasses  colors  color  socialdesign  socialdesignprocesses  urban  2005  2006  2007  2008  2009  2010  2011  sanfrancisco  fastpass  from delicious
may 2012 by robertogreco
New Fastpass, How Strategies Might Change
Coming in early March, Fastpass will have new rules that, really, go back to the roots of the Fastpass system. Now, you can enter the Fastpass queue up to 5 minutes before your selected time window and until 15 minutes after your window. I know what you’re thinking…Marshal, isn’t that they way it always was? Nope. You’ve always been allowed to come back any time starting when your Fastpass window begins, which people gladly did.

With the new guidelines, it will be a little more time crunchy (Yes, I just made up a new phrase…so?!) when it comes time to deal with your time (see what I did there). Now, your day will really need to be a tad more structured then before. So what can you do? I thought up a couple things that might help you in the long run of enjoying your day at the parks.

Look at the time BEFORE you grab your Fastpass. Once you retrieve it, you won’t be able to use another one for at least an hour, so watch yourself.
While looking at the time, do a quick checklist through your head. Do I have any dinner reservations or do I plan on eating at a specific time? Will I be in a place at that point in my day where I couldn’t utilize the Fastpass? Simple questions that make you plan out your day to a degree, but not enough to make you feel stressed.
If you do get a Fastpass be sure to read the ‘next available time’ to get your next Fastpass. Your Fastpass to see Mickey Mouse, for instance, might be ‘off network’ meaning you can get another Fastpass immediately. Disney has been known to play with that.
Also, take into account the ride’s line itself. Some of them are entertaining enough to make it fun to wait. (For Example, if you have kids, The Many Adventures of Winnie the Pooh is a great line for them to blow off some steam so they don’t even realize they are waiting!
You might want to download the android or iphone app that includes the current FP return window rather than walk all the way across the park only to find out the window doesn’t work for you.

It seems to me there is now an opportunity for each park to have a central meeting place that becomes an ‘unofficial’ trading post. If I have Fastpasses for Test Track I can’t use, perhaps I can trade them for Fastpasses to another ride at a time that works better for me.

Another impact will be that walkways around the popular Fastpass attractions will become much busier places. If you thought Pixar Place was busy now, wait until it fills up with more people who don’t want to wander off before their Toy Story Midway Mania Fastpass window opens. Disney will need to do what it can to remove the clutter in these areas (outdoor foods will have to move, stroller parking will have to shift), bring in more attractions and shows to areas that only have the one major ride (Expedition Everest, Toy Story Mania spring to mind), and make sure there is plenty of shade or air-conditioned waiting areas.

Do you have any suggestions on how to better manage your Fastpass times at the parks? How about some interesting ways to make waiting in line fun? Comment Below! Also, don’t be afraid to share some Fastpass horror or victorious stories in the comments as well! And until next time…Have A Magical Day (with or without a beard…)!

New Fastpass, How Strategies Might Change originally posted on
The Disney Blog - Disney News and Information -- by fans, for fans

Travel_Planning  Walt_Disney_World  fast_pass  fastpass  strategy  WDW  from google
february 2012 by WickedGood
Fastpass Changes Coming to Walt Disney World
Let me start with a full disclosure. I would be perfectly happy if FastPass went away tomorrow. On the whole I think it is a bad thing for the parks. Here’s a short list of FastPass’ problems as I see it: it artificially inflates wait time for rides with high-throughput, creates unhappy guests, and crowds the open spaces of the parks effectively lowering park capacity. It never really drove in-store sales and increased dining revenue the way it was originally intended too either.

What FastPass does do is effectively create an elite class of theme park attendees. Those who know how to maximize their day in the park by efficiently using FastPass have a very different experience in the parks than those who wait in every standby queue. Keep this point in mind. We’ll be coming back to it.

Disney discovered one of the unexpected benefits to FastPass is that it helps Disney forecast staffing levels for the rides. By doling out only a certain amount of Fastpasses early in the day, it doesn’t have to operate the rides at full capacity until later.

This process, along with other labor management techniques, is used to make sure each park is meeting its ‘guest satisfaction’ goal of 8 or 9 rides per day for each guest. Not enough guests hitting that number? Then add some capacity or dole out more fastpasses. Too many guests riding more than 9 rides? Disney can safely cut back on labor hours. Since labor is one of the largest daily costs for the parks, this sort of optimization has helped Disney really milk profits out of the park, like the 17% increase in profits Disney’s parks experienced in 2011.

Disney also uses the ride per capita number to justify capital expenditures. New attractions means the hotels have to up their capacity to accommodate the increase attendance they expert. Restaurants have to be opened, roads paved, busses added, new cast members hired and trained, etc. You can see how it all adds up.

As you may have heard, Disney is getting ready to change Fastpass again. Cast Members have been told that on March 7th, they are to start restricting return times to the period listed on front of the Fastpass. Since Fastpass was rolled out, that window was always a minimum. You had to wait that long, but the disclaimer on the back made it clear that it was just a guideline they were asking you to ‘please’ adhere to.

There are many reasons it was always a guideline, never a hard and fast rule. For instance, Cast Members are trained never to directly say no to a guest. Instead they have to come up with a polite way to get the guest to follow the rules. “Please come back at your return time” is not a ‘no’ since the guest will still get to ride the attraction. But “I’m sorry you missed your appointment” is a ‘no’ since then the guest does not get to ride the attraction. Since a guest can get delayed in many ways that are out of their control, have kids that need a mid-day nap, just fail to read the fine print, or any other of excuses, having to say no was seen as not meeting the standards of total guest satisfaction. Plus why would Disney want to put front line cast members in that position anyway.

Now Disney has determined that there are sufficient business needs for guest satisfaction to take a hit, with the hope that it will be replaced by other forms of satisfaction. The immediate result of this should be more Fast Passes issued. Like airplanes that overbook, Disney can count on a certain percentage of guests to just not show up for that ride. More guests enjoying the benefits of Fast Pass should be good for guest satisfaction and for rides per capita. It doesn’t fix any of the problems I have with Fast Pass, but I’m willing to give Disney the benefit of the doubt that this is an improvement over the current situation.

The longer term goal here is prepping the guest to accept the xPass when it becomes available. Remember above when we said guests who like to plan everything out can really maximize fastpass. Well xPass, a program that lets you reserve your dining, show, and ride times before you even arrive in Orlando, will be perfect for those sorts.

If this sounds like a cruise ship to you. You’re on to something. Walt Disney World, at least, does appear to be moving closer to offering as many aspects as it can on an all-inclusive basis. Hotel, transportation, dining plan, theme parks are all included in your on-property package already.

Now, I’m not actually opposed to Disney having a more all-inclusive option. I’m a big fan of SeaWorld Orlando’s Dine-All-Day deal. If you’re in the park for two meals and a snack, it’s a big savings. Encouraging guests to stay longer for food or entertainment is preferable over Fastpass in this regard. The longer people stay in the park, the more money they spend.

What I am concerned about is xPass and the all-inclusive element will impact day guests and guests who choose not to stay in a non-Disney hotel, or just can’t afford to. All that’s completely up in the air, at least officially. If the number of xPass available each day is very small, and it subtracts from fastpass availability, then it might be okay. But at the same time as a local I don’t like that either.

As you can see there are still a lot of details we don’t know. So my thinking is still forming regarding the changes to Fastpass and xPass.

As for the March Fastpass changes, I think there are still some questions that need to be answered.

What is a guest supposed to do if they show up at their appointed time but the attraction is down. Will they be given a new return time? or just told to come back later and take their chances the next cast member lets them in. Just what is the list of acceptable excuses, or will front line cast members be allowed to make a judgement on a case by case basis?

Here are a few tweaks I would like Disney to do to improve the FastPass system a bit.

More surprise fastpasses. Standby queue dropping below 15 minutes? Send a digital fastpass to guests on their mobile phones.
Shorten the wait time required to get an additional fast pass later in the day.
Let guests pick their return window. Maybe just morning, afternoon, or night. But at least that way you have an option if you arrive at a fastpass machine only to find out you have an restaurant reservation scheduled for that same time.
Allow locals to get a digital fast pass for one ride from home the night before. Make it for afternoon or peak dining times only. This solves the having to show up at the crack of dawn problem.
Rides with a through-put of more than 2000 guests an hour should not have fastpass. Instead move those machines to spinners and other low capacity attractions.
Display publicly the number of fastpasses that can be redeemed an hour. Perhaps as a % of the standby queue. This will help guests decide if they need to get a Fastpass for the attraction or not.
Limit the number of Fastpass that can be issued before 11AM to 50% of the day’s fastpasses. This saves some Fastpass capacity for guests who arrive later in the day

What would you like to see?

Fastpass Changes Coming to Walt Disney World originally posted on
The Disney Blog - Disney News and Information -- by fans, for fans

Walt_Disney_World  fast_pass  fastpass  theme_park  WDW  from google
february 2012 by WickedGood

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